Cons: "The plane could have arrived on time. Otherwise everything was fine."
Pros: "Very smooth flight, crew was great!!!"
Cons: "Flight crew service"
Pros: "It was a smooth flight"
Cons: "More food options"
Pros: "Crew was friendly"
Cons: "No suggestions this time just keep doing what you are doing"
Cons: "The flight was delayed 5 hours with almost no reports from the desk/PA and the desk was only manned within 1/2 hour of boarding."
Pros: "Everything was great we left on time. Provide food was awesome"
Cons: "The flight fly on time"
Pros: "Everything except not much to eat"
Cons: "Our flight was delayed for more then 6 hrs. Jet blue said everyone will get $250 credit. I called them last week since I received nothing from them. As of today still nothing."
Cons: "The flight was delayed significantly and no explanation was ever offered as to why."
Pros: "Flight was cancelled by JetBlue and rebooked in unprofessionally"
Pros: "Inflight team was epic"
Cons: "The weather could have been on our side"
Pros: "snacks were ok"
Cons: "two bathrooms were out of order"
Cons: "The plane was clean and comfortable..I enjoyed the various selections of available FREE movies to watch during the flight."
Pros: "Our seats right upfront with the extra legroom!"
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."
Pros: "Although it was stormy there was very little turbulence and the flight was smooth overall. The staff was great and made sure to come by fast."
Pros: "average flight. Friendly crew."
Cons: "There is no online check in! Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. We got to airport at 3:45 am- no one at the check in counter, employees finally arrived at 4 am, checked in, but then we don’t have seats asssigned! We get to the gate and wait-wait-wait until almost 5am and finally the employees were able to find someone willing to move so that myself and kids don’t get seats in emergency exit row. Nuts. Very unpleasant(not the employees, those were nice-it’s the check in and seat assignment policies)."
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Cons: "I appreciate the commitment to safety but it seemed odd that the entire plane was help up for almost an hour to add a quart of oil to one engine. Otherwise an excellent first experience with Jet Blue. We will be back."
Pros: "I liked that all people working for Jetblue can't wait to be of assisstance to you. All are well spoken and neat. The operation runs so smoothly. Its just a wonderful experience."
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "I liked that I was able to get the relevant information on time"
Cons: "We were not fed food!"
Pros: "Nonstop flight."
Cons: "They said one bag and one smaller carry on allowed. Then at gate required several of us to check our bag (no choice) to keep room for customers paying extra for overhead space (extortion...). It was a red eye flight but all TVs in our row would not turn off so all night changing bright lights 10” from out faces. Their attitude, “too bad...sorry. Use our really uncomfortable eye masks that don’t really work.“"
Pros: "Length of flight"
Cons: "The boarding process took nearly and hour - same for unloading. I understand special accommodations - but maybe not for the entourage of family members, friends, and acquaintances. And perhaps the people needing wheelchair assistance should wait until everyone is off the plane instead of going first."
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Pros: "Half the passengers were sleeping in rows to themselves. I’m 6’5” with a bad back and was stuck in an aisle seat, unable to even rest much less sleep. I get that those seats were available for purchase, but after the doors close it seems ridiculous to not let a customer sit there, ESPECIALLY is taller folks!!!! One could make the argument that it’s less safe as well, seeing how there’s no one IN the exit row to help open the window in the event of an emergency. I like Jetblue but this policy is likely to keep me from flying them if I can fly for just a bit more $ and have comfort."
Cons: "Heartless rule, give the flight attendants power to make customers happy...healthy!"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Pros: "The second flight attendant approached was helpful."
Cons: "Upon boarding an odor of vomit was obvious. An attendant announced that a previous passenger had been sick in the row and there was no time to adequately clean it. There was only one food option available for purchase. Neither the overhead reading light or entertainment system at my seat worked. The first attendant I approached told me she could find me a seat in the back of the plane. I declined as I reserved a seat in the front of the plane in order to deplane and go through customs swiftly. I was then offered a seat directly behind the row where the passenger had vomited. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked."
Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."
Cons: "None of the movies that appear on the website for this tupe of aiecraft, on this route , were actually available on either on the flights. if i knew that was the case i would have booked with another airline."
Pros: "The timing"
Cons: "People were being inconsiderate towards one another and staff did not care to diffuse the situations."
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Pros: "The flight was normal. The crew was nice and the flight itself was painless."
Cons: "There were only two flights, one to my and one to Boston. My bag went to the wrong place and the way they handled it was disgusting. Making us run around the airport with no answers and nobody wanting to check the conveyer belt. Then they said if they found it they would let me know. They found the bag and they said by 6:30. Well, 6:30 passed and they had my bag but they couldn't tell me when it would be delivered and they use a third party company who they didn't have a contact number for or any answer as to when it would be delivered (I needed several things for work so it was a rush). Lastly, the lady I spoke to on the phone said it was my fault that I would not be there to receive the bag the following day as they did what they are supposed to. I was really surprised with how bad this customer service was as a whole. No communication and just nasty."
Pros: "Food was good."
Cons: "Our seat assignment. We were assigned to last two seat on isle and it was too uncomfortable. our seat leaned back very little so it was too hard to relax on a 12 hours long flight. We were exhausted. Also plane was very dirty."
Pros: "On time, very smooth flight"
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Comfortable seats with plenty of leg room. Very friendly staff even though the flight was maxed out the flight attendants handle every situation professionally."
Cons: "This flight was delayed as usual. The entertainment was out of date and hard to use. Was not sure if I would be charged for the headset or pillow so I opted not to get them."
Pros: "The flight was fast.and everybody had a great attitude"
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."
Pros: "My flight from fort Myers to New York was amazing. Flight was ahead of time and crew was polite."
Cons: "When I received my luggage it was so damaged that someone used clear tape to keep it closed. There was no note inside the luggage to state if it was tsa who went through the bag so I went to customer service to inquire about it. The representative from New York airport stated that I over packed my bag that's why it was damaged. I can assure you that my bag was under weight and there was no problem when i last closed it. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. I was embarrassed to walk around with my bag and the only recompensation I received was a $40 credit to my next flight."
Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Pros: "The boarding process was good. Other airlines should adopt the 'boarding from the back of the plane to the front' process."
Cons: "But everything else about the flight was not great. The crew was slow (though they were polite and friendly). Movie and TV show selections were not bad, but the sound quality was so terrible that it was impossible to hear the movie."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Flight attendants were amazing"
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Nice smooth flight"
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Pros: "The crew was excellent, friendly, and efficient."
Cons: "The most difficult part was boarding and deboarding due to some of the passengers not listening to the guidance of the crew."
Pros: "Like the “lanes” for boarding; however, there was no announcement so some people did not know and did not line up and just cut in between those who had. Biscoff cookies are always appreciated."
Cons: "The WiFi was very cumbersome to use, despite the instructions. The monitors had a marked delay when touched, making the entertainment a challenge to use."
Cons: "More print media to read on"
Cons: "The seats are not very comfortable for such a long flight"
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Pros: "The food was improved and the seat was comfortable."
Pros: "Crew were very good but the seats were not comfortable for an eight hour flight"
Cons: "A little bit of leg space"
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "On time"
Cons: "The charging ports didn’t work, seats were avianle unable to move to a different one."
Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Pros: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Cons: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Empty seats, room to spread out"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Generally everything went smoothly on this leg of my trip."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Cons: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Over all the flight was smooth and great"
Cons: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "shorter flight"
Cons: "Entertainment system is not working."
Pros: "Special assistance readily available"
Cons: "The weather"
Cons: "30 min to de-ice an E170? Why?"
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Cons: "Too freakin cold."
Cons: "No personal entertainment system. Has to use my phone."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Cons: "on time departure"
Pros: "The crew were nice people."
Cons: "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Cons: "The seats could be bigger."
Cons: "Everything was fine, crew was great, but the wifi entertainment system is a joke. Its nice to allow passengers to connect and watch movies or shows, however, when trying to watch a movie it constantly buffers. More buffering then watching, to the point of just stopping and skipping it all together."
Cons: "Get the plane to terminal bridge and not buss the passengers to and from to plane."
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Pros: "Plane too cold hard to sleep, no blankets or pillows"
Cons: "late cold plane"
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Cons: "Snacks, non usable Wi-Fi"
Pros: "Speedy, professional, clean, overall wonderful trip! Hoping for same upon return!"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Cons: "Time consuming during check in. Was not allowed to do the pre check in, so arrived to airport, waited around 20 minutes to check in, including my luggage. After that, had to wait around 45 minutes to drop my suitcase. After that, process was good and efficient. Plane left on time LIMA to Miami, and then Miami to NYC."
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Cons: "Boarded the plane and had to wait on the runway for almost 3 hours after being delayed at the gate. Absolutely horrible with no compensation for our time whatsoever."
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Cons: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Pros: "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport."
Cons: "Ancient plane with old, uncomfortable seats and no in-seat entertainment. AA should warn customers when booking these old planes."
Cons: "Everything was great."
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
Pros: "Also quick and painless flight"
Cons: "Flight attendants where kind of rude."
Cons: "I paid extra money to sit in the front of the plane due to traveling with my dog... when I looked at my boarding pass I realized I was sitting in the last row of the plane ... the cabin was booked and they could not move my seat! Really upsetting and frustrating!"
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Cons: "The crew was late arriving to the gate which delayed boarding and then the plane had an electrical problem that could not be quickly fixed so had to deplane, go to another gate and board another plane. We were an hour and a half late leaving."
Cons: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
Pros: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Cons: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."
Cons: "Refer to above. Both flights were horrible."
Cons: "Everyone excellent"
Pros: "As usual the plane was clean and everybody involved with American was very friendly."
Cons: "There wasn't anything that I did not like I wish they gave you peanuts instead of pretzels or chips"
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
Cons: "Less full"
Pros: "The staff was helpful"
Cons: "Better food"
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Cons: "Got to airport, no gate assigned. Waiting in line for 37 mins. To have the gate staff walk away and help other customers. Than got a gate with notice of a 2 hour delay. Got to gate and got another notice with another delay. Our 8:45p flight left at 12:40am. Plus had another gate change."
Pros: "Despite a technical problem they got us to Newark on time."
Cons: "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
Cons: "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."
Pros: "Comfortable and efficient"
Cons: "No vegan food options left"
Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
Pros: "The crew was excellent. They were professional, efficient and very accommodating. The pilot was also excellent. He kept us informed of the status of the flight throughout the trip."
Cons: "The plane was terrible. The seats are so close together that you cannot move. The aisle is so narrow that one person can barely down it. Forget it if you have to pass by someone. The bathroom too is so small that you cannot move in it. It’s so uncomfortable. The new boarding process is just dumb. And to make matters worse they don’t even bother to check the boarding groups when you board. I had a person in a later boarding group in front of me and they let her on anyway — so what’s the point of having boarding groups. They should just go back to boarding from the rear of the plane first - that is the most efficient and quick way to do it. The so called entertainment is a joke. There is a very small choice of movies/TV shows to watch and that’s it. The free wi-fi gets you nowhere."
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Pros: "Not a lot of positive to say"
Cons: "Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good."
Pros: "No faults"
Cons: "Very pleasant flight"
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "Friendly staff, happy to help"
Cons: "Was all good"
Pros: "Excellent crew."
Cons: "Air traffic control delay."
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
Cons: "Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich"
Pros: "Economy seats had ok legroom."
Cons: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"
Pros: "very kind crew members and flight was an hour early."
Cons: "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."
Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
Pros: "Service,management, food"
Cons: "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Cons: "The flight was full to capacity"
Cons: "Our originally scheduled flight out of CMH was cancelled within minutes of getting through security. We were told to wait for another flight-which was scheduled to depart 3 hours EARLIER, but had yet to depart. 3 hours later THAT flight cancelled, and we were rebooked for a flight the following day. So we were out our first night's accommodations as well as transportation to/from the airport that day. The next day we boarded our scheduled flight, sat on the tarmac for awhile, then went back to the gate and de-planed for some unknown reason. We were then re-booked on a different airline. THAT flight was then delayed, which would have caused us to miss our connection to EDI. The ticket agent worked for an hour to find us a flight to EDI that wasn't going through Newark (delays from hell) or Chicago (weather from hell). She finally put us on a flight with an all-too-brief layover in Amsterdam after a connection in Detriot. At this point we have boarding passes coming out our arses, It's 5pm and I haven't eaten since 9am, and we're STILL not out of our departure city. Our projected arrival time was going to cost us ANOTHER night's accommodation, as well as cause us to miss previously paid for engagements. 2 more delays allowed us to finally land in our destination about 40 hours after our original itinerary, with no apology or effort to amend the situation in any way."
Pros: "Food was good. Staff were great. Headphones not the best."
Cons: "Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless."
Cons: "Southwest has much better experience."
Pros: "The flight was delayed serial times."
Cons: "The flight was delayed several times."
Pros: "So I made and didn't get assaulted. So I guess it went well."
Pros: "Crew. Aircraft selection."
Cons: "Lots of delays, not so friendly flight attendants..."
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Cons: "They turned the flight around, getting us home hours later than what was supposed to be"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."
Cons: "First when seated there was no room for even my purse in the overhead storage. I had to hold everything in my lap. My ticket seats were separated when I was sure I booked the seats together. The blanket given to my seat was in package but was used and very vile smelling. The flight attendant was very rude, had an attitude when I asked for a drink after I wasn't offered one. When landing and I was asleep, flight attendant hit my head to wake me up to adjust my seat to the correct position rather then in a polite way. Also luggage was not with the rest of the planes luggage and on a differnt carousel. I travel often and are use to glitches, but when cleanliness and attitude come into the picture those are things that can be controlled. I wish to no longer travel with United again."
Pros: "the afternoon coffee, not offered by others"
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Pros: "Quick and efficient"
Cons: "Very small and hard to sleep if you are a tall human. Ended up with neck ache"
Pros: "Depart was organized and the flight arrived before the time."
Cons: "Snack is horrible even water is very difficult to get."
Cons: "Delay but weather not the airline"
Pros: "The price"
Cons: "There was nothing on the plane but seats"
Pros: "That it was a quick flight"
Cons: "If they didn’t charge for a snack or a soda after all the money that you spent"
Cons: "No tv. No charger port. Can’t move seat back. Ghettoes flight attendants, have to buy snacks, freezing cold and they wouldn’t lower the AC, no blankets even when offered to pay. And I told them I had a major fever and was sick. 50$ to check luggage. And 50$ for carry on. That’s where they get you."
Pros: "The crew, all female, were always polite and pleasant. The seats were sufficiently comfortable for the short trip to New York."
Cons: "A wider aisle would have been significant. Consideration for long-legged travelers would always be appreciated!"
Cons: "Seats to close together. I'm 6'4 so it was very uncomfortable. But great and safe flight overall is a A+"
Pros: "The attendant was kind and informative"
Cons: "The flight was delayed twice and I wasn’t able to pick up my rental car, so I ended up paying a $350 ride from the airportport to north of Connecticut, my final destination."
Pros: "Good trip good service"
Cons: "No free water or snacks"
Cons: "It was delayed for about 9hrs... I was supposed to catch up with my friend, but I could not make it.. Although Frontier staff offered me vouchers for food ($15) and the future flight ($200), still it was really disappointing."
Pros: "quick check-in, reasonable prices (could be better)"
Cons: "Non reclining seats"
Pros: "I liked that I got home in good time and that I was comfortable"
Cons: "Boarding was a little difficult, not through the fault of the airline but there was a passenger that had to be accommodated and it took a long time."
Pros: "Crew was always nice, plane was clean. Appreciated the 50 dollar voucher I was given from my previous delayed frontier flight (LGA to CVG) - it was nice to receive it without having to ask."
Cons: "Seats don't recline, everything is an extra charge (was not notified that selecting a seat or having a carry on was an extra charge when I booked via Kayak, added 100 dollars total to my round trip - misleading), no tvs."
Pros: "Flight crew was amazing, they really work hard to make up for the bare bones no frills flight."
Cons: "$45 for a carry on? Seats are like folding chairs. They don't even recline. $3 for a bottle of water? on a 4 hour flight, no snacks, beverages and a barely padded metal chair that doesnt even recline? For a short hop it would be ok. For a trip cross country. NO WAY!"
Pros: "Arrived on time"
Cons: "Nothing to report. All good"
Cons: "I concur with so many other reviewers that charging for every single item that the carrier feels the customer will bare is quickly becoming a huge detriment to travel. That's why I try to fly Southwest as much as possible."
Cons: "price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise."
Pros: "The only good things were that the flight was not delayed and boarding was prompt. We arrived on the early side and the plane didn't crash, so... yay?"
Cons: "Fees for carry-on baggage, which is somehow more expensive than checked baggage. Fees for snacks, fees to choose your own seat, fees for breathing air. Obnoxious. The seats don't have cushion and they also don't recline. This is the first time I have flown Frontier since 2007, and I won't be doing this again ever."
Pros: "Cheap flight"
Cons: "Poor service; carry on bag you had to buy; email saying that we had to show up 2+ hours before the flight, which meant I had to be at airport at 3:30 AM, for a 6:30 AM domestic flight; arrive 1 hr late into NY; misleading marketing about costs of flight"
Pros: "The flight was faster than expected which was very nice. Was a smooth ride for the most part."
Cons: "Baggage takes way longer than other airlines I've experienced to pick up from claim. Wish their were free snacks available on board."
Pros: "The crew was very nice."
Cons: "I flew with Frontier last year. We were able to bring a carry on for free. Unbeknownst to me regarding the change in policy, I was charged $45 per carry on. Therefore I was charged $90 (I was traveling with my 10 year old daughter) each way from New York to Miami. I will not be flying with Frontier ever again. In addition, I have posted my disdain on other social media outlets."
Cons: "This flight was delayed twice - 1/2 and same delay on 1/3 which would have caused me to miss my connection to NY. On 1/3 they told me they could not get me to NY within the same week!!! That was insane. Ultimately I cancelled the SF-DEN-NY leg and was issued a refund (still waiting for this to actually hit my accounts). I had to book a last minute one-way red eye flight on United in order to get back to NY. Frontier also charges for every single incidental - the seats, carry on, checked bag, etc. So, the tickets aren't actually cheaper."
Pros: "It wasn't over sold or a full flight and there wasn't time wasted boarding."
Cons: "Baggage fees and we hit turbulence during take off and the pilot never made an announcement. It was stormy in ATL so you'd like to be warned. The flight attendant eventually made an announcement after there were screams as the plane dipped suddenly creating a roller coaster drop effect. Also the seats were impossible to get comfortable in, the arm rests too small and they didn't go up so although no one was next to me I was trapped in my seat. Also because I was in an exit row it didn't recline. Oh and the reading lights are aggressive. I wish I'd packed an eye mask to block out that light and the light from the exit sign. Thankfully it was a short flight. The airfare is cheap but after you pay all the fees you might as well book on a more comfortable airline."
Pros: "the seating for which I paid $20 was spacious"
Cons: "I think this flight only leaves once in the evening from LGA and they couldn't get that right. I didn't realize there was a fee for carry-on and since I paid the fee round-trip, I might as well paid another airline that charged slightly higher for the entire trip. No complimentary drinks or snacks - really!"
Pros: "Nothing about my flight was good. Our plane left late because frontier overbooked. So we were late arriving in Denver. I was asked to move seats because frontier messed up a family's seating assignment. Then when we arrived in Denver we sat in the plane for almost an hour because our gate wasnt available for our plane because we were late. I will NEVER fly frontier again. Terrible experience. I want my money back."
Cons: "frontier was awful. they pushed our flight out of new york back three times and then canceled in the middle of the night, saying they didn't have partnerships with other airlines so couldn't get us out until the 25th (the day before our return flight). we talked to both customer service on the phone (20 minute wait to get someone) and gate agents and EVERYONE said they weren't authorized to give us a refund for any of the inconvenience and unanticipated expenses. ultimately we ended up flying out of philly (paying for our own bus tickets) on AMERICAN (paying for another flight with our own money) to get to our family in denver. on the way back they weren't going to let us check luggage for free, again saying no one was authorized to do that until thankfully they discovered a note from the manager we spoke to in nyc. otherwise they would not have given it to us even after we spoke to the manager in denver. we boarded our return flight to find that we couldn't sit down as someone had vomited (not frontier's fault), and that was the cherry on top. we just burst out laughing because the whole thing was a disaster. we ended up spending the same amount as our "inexpensive" frontier tickets and more on fixing the trip ourselves because they wouldn't help us at all. truly a terrible experience and i don't anticipate flying frontier again."
Pros: "The flight was on time."
Cons: "Bait and switching pricing - awful. You have to pay for your seat - literally, along with your carry on bag. Cannot even get water on the flight - all beverages are charged. Gate staff tried to charge me an additional $50 for an 'extra length' seat, even after I explained to him that I had already paid for the 'perks' benefit and showed him my receipt and boarding pass. He insisted and I finally logged on to my phone and upgraded my boarding pass myself in his presence! All he said was, "wow. you made out." Awful awful. The best (worst)? They actually checked in and boarded a customer with a Delta boarding pass (it was crumpled, the gal was young and was just trying to make her flight, she was a bit confused.) THEY DID NOT SCAN THE BOARDING PASS!!!!! She boarded the plane and of course no seat for her. More confusion as she now had to get off and make her way to the Delta terminal, resulting in her missing her flight. It was the same brilliant gate clerk who I dealt with earlier. Frontier admins will hear about this as this breach of protocol was a serious security issue. Will never, ever, fly Frontier again."
Pros: "The flight attendants were nice, so that was good. The animals on the tails are cute. I wish this airline was still as good as it used to be. I want to see them succeed but they seem really desperate in a manner that is making the travel experience pretty miserable."
Cons: "I used to like Frontier, but my recent trip indicated that quality has gone downhill. I was nickle-and-dimed at every opportunity while checking in online and the website kept trying to trick me into purchasing a carry-on bag, there were incredibly long bag drop lines at both airports during check-in, both flights were significantly late taking off, the baggage claim for both flights took far longer than with any other airline I have flown recently, the snacks selection was terrible (very poor excuse for "trail mix"), there were no entertainment options on the planes, the seats did not recline, there was very little legroom, and on my flight back to NYC there was no white wine OR red wine available for purchase on the flight (they only had "pear cider" [??])."
Cons: "Captains were late and could not turn on A/C Poor food options"
Pros: "I like that Boarding On time."
Cons: "I paid $35 for my carry on bag. And even can't find the space to put it on the cabinet above my seat. Flight attendant just tell me to look for another space. They never help me anything. It took me a while to find the one far away from where I was seated. One of male flight attendant opened the cabinet above my head, maybe grab his stuff but one bottle of water fell down. It almost hit my head and luckily it just touched my shoulder. It was my horrible experience. I picked this flight because it fits my schedule. Next trip I will never take it any more."
Pros: "No complaints for the crew."
Cons: "My complaint seems to be the number one complaint for the company. They offer reasonable fees only to hit you with fees for everything when it's time to check in. Your asked to pay for your seat, checked bags and carry ons coming and going. They offer a package price of $63 per person coming and going that makes your overall trip more expensive than going with a top carrier for a trip for two. Not worth the headache and will never travel with them again."
Pros: "The seats were comfortable n the flight was orderly and the in flight crew was very helpful n warm."
Cons: "The attitude of the check in and boarding staff was terrible,the manner in which they treat paying customers is bad.the need more Customer training n patience with customers because of them I would never travel with this airline again."
Pros: "The crew"
Cons: "Tiny, firm, overcrowded seats. I had to pay extra fora seat that was literally no different than the rest. I had a surprise bag fee. The only complimentary thing was water. No entertainment whatsoever. This compared to a flight a week ago with better seats, even a little complimentary food, plus some entertainment. All for less money."
Pros: "I understand why flights are so cheap but it's not worth the pain and hassle and surprise baggage charge. Never again plus my return flight was delayed and then eventually canceled, a whole day wasted sitting in the airport."
Cons: "There was no clearly stated in the online booking instructions that a carry-on baggage is not included in the ticket total price. It happened to be a very unpleasant surprise during the check in."
Cons: "The attendant told us the flight was delayed and after 4 hours waiting we were informed the flight was cancelled without any explanation! This is ridiculous"
Cons: "Delayed flights both directions, incredibly unorganized, lack of information, when crew arrived they rolled their eyes when we all asked questions. Messy boarding, insane lines at check-in to do bag drop. Just awful experience all around. Would rather spend $150 on another airline to not experience that again."
Pros: "Nothing -"
Cons: "Delays, no food, no entertainment, no semblance of a good boarding process, expensive bulkhead seats that don't recline. Spend a few more dollars and fly with delta"
Pros: "The boarding process"
Cons: "They nickle and dime everything"
Cons: "Comfort, they let standby passengers board and then took them off again once regular passengers showed up"
Cons: "Outgoing flight was delayed by 18 hours. Cancelled my inbound flight and purchased a last minute flight with another airline and still haven't received a refund."
Pros: "The flight crew was friendly and attentive. The plane was immaculate. The pilots kept us informed and made a great landing. Every Frontier employee that I came in contact with was terrific. As a former stewardess and ticket agent I am very picky!!!! I loved my jobs with the airline and had great fun with the passengers/customers while giving good service. Lots of KUDOS to all the Frontier people that I came in contact with. Will fly with you again. The first and last time that I flew Frontier was in 1961 connecting from a United flight in Denver to Frontier going to United's stewardess school in Cheyenne,Wyoming! Sincerely, Pat Ollinger"
Pros: "Not much"
Cons: "Uncomfortable seats; ruined handle on luggage;"
Pros: "Cheaper than the other airlines."
Cons: "If you don't prepay for your checked bags online, they charge you more at the ticket counter for no reason. The Web site is very buggy and full of errors. It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. Insane. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight. It's cheap ---- but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable."
Pros: "I liked that I received a text from Frontier at 430am letting me know about the first delay. Unfortunately not everyone was as lucky as me. I liked how polite the crew was. I liked how they provided me with a $100 voucher to make up for my delayed flight and allowed me to use it to pay for my carry on bag and seat on my return flight."
Cons: "The flight was scheduled to take off at 8:00 but was delayed over 8 hours until 4:30pm. It was then delayed again and ended up take off at around 530pm. Then upon landing we were told there was no gate available and we ended up sitting on the runway about 20 minutes. So I got off the plan about 10 hours after I was scheduled to get off the plane. I also didn't like that you had to pay for everything: checked bags, carry on bags, snacks, soda. I mean I thought we would at least get one free cup of soda."
Pros: "the low initial fare"
Cons: "leg space non existent tray table too small, can fit a lunch box carry on policy - there's no carry on allowed"
Pros: "direct flight to vegas"
Cons: "surprise costs (you basically only purchase the flight itself) had to pay for my seat, carry on and luggage... seats were uncomfortable. Ended up paying an extra $90 on top of my ticket price If you have a carry on you have to pay $40 to bring it on the plane... you can't board until you do"
Cons: "We were stuck at the airport for over 8 hours. Nobody gave us any information for a while. Nobody gave us any voucher for food or anything. I missed a really important event because I was stuck at the airport."
Pros: "Price real good if I hadn't been change $60 for luggage"
Cons: "Extra money for luggage tried to charge for carry on bag coming from NY $40rxtrs amt was more than Delta or Southwest plus flight return too late spent day in NY no one at baggage check-in at 10:45 had to wait until 2or3:00pm"
Cons: "My girlfriend and I struck up a conversation with a woman sitting next to us in our row about an hour into the flight. About 10 minutes after that we notice the woman in front of us is glaring at us, writhing around in histrionics, holding her ears, cursing to her husband and basically making every passenger around her look at each other wondering "what is going on with this woman"? Finally this woman turns around and is staring at us. I ask her if there is a problem, and she replies "yeah. There is. You're saying "like" too much. Can you just shut up?". Wrong thing to say to me. I called her a few choice words which I won't repeat, then her husband gets his tough guy act going, by this time everyone around our seats are uncomfortable at the rising confrontation. The flight crew come over and try to move them, but they refuse to move. My girlfriend and I end up moving our seats to avoid the flight being diverted and ruining everyone else's plans. For the last hour of the trip we sat seperately in the back of the plane. Once I moved I was speaking to an older couple next to me about their plans, showing a visiting family the features of the New York skyline as we landed and giving them advice on traveling in NYC, so apparently my voice didn't cause anyone else who wasn't either drunk or crazy to begin an argument with me. I know the issue has nothing to do with kayak or the airline, just a maladjusted few people that can't be in public, but that was hands down the worst flight I have ever had."