Daily cleaning, installation of cabin HEPA filters on flights from the Czech Republic to Raleigh
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "We had a three hour departure delay in Munich"
Pros: "easy boarding. crew was nice."
Cons: "terrible seats. no tv or chargers."
Pros: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Cons: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Pros: "Flight was on time both ways."
Cons: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Pros: "The crew was the best! Excellent service... kind and caring as well as professional."
Cons: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Cons: "Arrived late due to bad weather in Houston, about an hour late."
Pros: "Absolutely nothing."
Cons: "Absolutely everything."
Cons: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Pros: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Cons: "The boarding process is poorly controlled and kind of unpleasant"
Cons: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Pros: "The service and the airplane"
Cons: "Nothing at all"
Pros: "Lufthansa is great."
Pros: "Loved the flight. Definitely better than Swiss which is what we flew in."
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Pros: "Great service as always"
Cons: "Took off late."
Pros: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Cons: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Pros: "Clean plane.."
Cons: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Pros: "On time"
Pros: "You can't beat the German's at efficiency. Awesome!"
Cons: "Houston isn't their hub and I have to put up with United."
Pros: "Good service.good movies.Good food."
Pros: "New plane, nice seats. Typical Lufthansa."
Cons: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Pros: "service on luthansa was delightful"
Pros: "Drinks and great stewardesses"
Cons: "No phone charger."
Pros: "Great food!"
Cons: "No entertainment"
Pros: "Friendly crew"
Pros: "Good space between seats"
Cons: "Old and loud plane, especially loud and shaky on taking off"
Cons: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Pros: "Flight was uneventful, which is what you want!"
Pros: "Fell aslep right after takeoff"
Cons: "Delayed flight"
Cons: "They change the gate for transfer last minute"
Pros: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Cons: "Nice crew"
Cons: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Pros: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Pros: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Pros: "Quick straight forward"
Cons: "No entertainment at all"
Pros: "The crew, food and entertainment were good."
Cons: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Pros: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Cons: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Pros: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Pros: "Friendly crew"
Pros: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Pros: "The flight was very good."
Pros: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Pros: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Cons: "The boarding process wasn't very smooth."
Cons: "Seats have too little legroom. Even pushed to back in seat, my knees pushed seat in front of me. Not on person seemed to watch entertainment, because of the program you have to sign up for. Seems like basic tv or so could be free, even if there is charge for movies."
Cons: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Pros: "Crew service was excellent. I would recommend Lufthansa to everybody."
Cons: "Considering the length of flight we received o.k. refreshment."
Pros: "This was a 45 minute flight - not much required"
Pros: "i liked the borading line already lined up in the different groups"
Pros: "Glenlivet whisky for free"
Pros: "Smooth landing"
Cons: "It was a bit warm"
Pros: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Cons: "Trip was a disaster"
Cons: "LHR made us wait 30+ min upon arrival for a gate."
Pros: "The crew was great."
Cons: "Seet could be more comfortable."
Pros: "Great boarding"
Cons: "No online check in, incredibly inconvenient. If is have known would have booked another carrier."
Pros: "crew was nice"
Cons: "no air vent in my row. no complimentary food and drinks"
Cons: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Cons: "Crew were super grouchy, and we sat on the runway for an hour, had to go back for more fuel. Pilots never updated us and crew were rude."
Pros: "I did not fly. Cancel month ago, no money back. No good company!"
Cons: "I cancel month ago, no money back !!! No good company!"
Pros: "everything worked fine"
Pros: "Crew is incredibly kind."
Pros: "Everything was just perfect. Thank you very much!"
Cons: "Computers were working very slow on check in creating huge lines. We were not offered even a tap water for free on this flight."
Pros: "Seat was comfortable"
Cons: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Pros: "Flight was fine, staff friendly and caring"
Cons: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Pros: "Great flight attendants"
Cons: "Length of flight was long but there's nothing that can be done about it."
Pros: "The crew was outstanding."
Pros: "The boarding and crew were fine."
Cons: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Pros: "The crew was sick and one lady kept running to the bathroom?!? The plane was old..."
Pros: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Pros: "The flight was on time"
Cons: "The airline is very mechanical Customer service in non personal and robotic"
Cons: "Nothing wrong"
Pros: "Entertainment options were good."
Cons: "Lost my bag. No idea where it was for 48 hours. Staff was ok. Ran out of meal options, took 4 asks to get a glass of wine and by the time I got it, I was done eating."
Pros: "The crew were great."
Cons: "Did not like that you have to pay for water or soft drinks"
Pros: "There was no event happening. This was good :-)"
Cons: "No sodas, no water, no food on this flight. I'm still pissed off."
Pros: "The plane was pretty much empty. There were very small number of passengers."
Pros: "As always, a great flight."
Cons: "Nothing I can think of."
Cons: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Pros: "Cabin crew from London to Heathrow was pleasant. Movie choice was good."
Cons: "Ordeal at Heathrow of going miles up and down, taking two transports and having to go through full security again for connecting flight. Checked in 24 hours to connecting flight to London or 30 hours prior actual flight from London. Airline indicated that plane had only one middle seat. Tried to get a better seat at airport, but BA ground crew did not even check and said flight was full. Yet my one of my fellow passengers was able to get window seat without extra pay 3 hours after I was denied. Sardine city for 7 hour flight that turned 8 hours."
Pros: "The plane"
Cons: "It was late We were left on tarmac for 1 hour Service bad Oh yes and it was not even a BA airplane.....it was Qatar Airways .... something I would not travel on out of choice. BA stand for Beyond Awful It is now a budget airline that makes Ryanair look great! Not even an in flight magazine it is simply a skeleton of its former self, the Spaniard has destroyed it Would never travel British Airways again"
Cons: "To pay for WATER!!!!!"
Pros: "The captain kept us aware of the delay and the reasons for the delay."
Cons: "No free food or drink other than water."
Cons: "The union bull"
Cons: "Very uncomfortable seat for a business class"
Cons: "No snacks for 8 hours. Crew inattentive."
Pros: "boarding and timing"
Cons: "fly attendants were kind of rude.. One completely ignore me while taking the order of the passengers sitting just next to me. The other one couldn't even say thank you when I did her job by bringing my garbage to her station. It was my first BA flight and I was not expecting those unfriendly attitude from british people."
Cons: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes."
Pros: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Cons: "There was nothing I did not like."
Cons: "I was annoyed that they charged for soft drinks and water on this flight. There was no entertainment. Just a seat on a plane."
Cons: "The check in process from Prague to London to Dallas was inefficient. Too few agents, minimal direction from the representative guiding the line. Also, there were no food/beverage option unless you paid for them! No coffee etc on a 650a flight unless it was purchased. Ridiculous"
Cons: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Cons: "flight delayed over 1.25 hours because we missed our runway time due to being "unable to get a head count" of the people that are on board. This should be embarrassing for BA. And i don't understand how after all the security, boarding pass and passport checks that you do not have an accurate head count of your passangers. Thus I missed my connecting flight and had to wait over 4 hours for another and got a measly 10 Euros as compensation. Also, they don't even give water for free, and a 200ml juice costs 1.5 Euros which a) its bad juice and b) overpriced. All food you now pay extra for, and they didnt even make it in time to the last few rows so even if Id want to purchase something, I couldn't."
Pros: "I was traveling alone with my baby. Everyone was very helpful"
Pros: "Got there in one piece."
Pros: "Great experience"
Pros: "Don't usually have a chance to fly BA in the USA. The flight crew were professional, courteous, and very friendly. They ALL looked so polished and well groomed. Some USA carriers should take a look. It makes a difference. Even their donning hats and putting on suit jackets on landing made an impression on me. Thanks British Airways."
Cons: "Nothing Wonderful flight"
Pros: "The flight was quick but comfortable. The breakfast of a croissant with ham was actually quite good. The crew was nice and attentive."
Cons: "No complaints."
Pros: "Fell asleep"
Pros: "The crew was friendly and helpful"
Cons: "The flight was not socially distanced"
Pros: "Everything was how should be"
Cons: "I like how you are now."
Pros: "This was the best plane I’ve ever been on. 737-800"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Cons: "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."
Cons: "Honestly? Not much could have been worse. Long delays, rude employees, lost bag with no help at all a day later. Say on tarmac for 2 hours with no AC. A piece of the plane fell off onto me the flight attendant did zero I’ve also had some shining star experiences but this flight wasn’t one of them."
Pros: "Nice gate agent was holding the plane for some of us who were running from International connections"
Cons: "Wish the plane was a little cooler while passengers were boarding"
Pros: "Nothing n"
Cons: "Again - door broken on connecting flight as was the first leg. American needs to better maintain their planes. This is ridiculous"
Pros: "Apologetic crew"
Cons: "Massively delayed with no compensation"
Cons: "delayed and lost luggage! thanks"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Pros: "Food and service was very good."
Cons: "Relocating us to vacant seats so that we weren't crammed all together."
Pros: "Good flight good crew"
Cons: "Hated the connection from terminal 5 to terminal 3 we should not have to go through the departure lounge this added 10 mins or more into a very tight connection."
Cons: "Horrible food"
Pros: "I like the fact that I made it to Raleigh on time to make my connection"
Cons: "the fee should be more clearly explained for example many times you offer flights that have two connections or more to get a seat assignment on each connection you are required to pay unless you want to wait until the last minute also with this ticket you have to board last on the plane when you board last on the plane chances are there will be no place for your carry-on bags so I don't understand why this type of fair you promote because it's useless"
Pros: "Better space between the sits and the crew were nicer than prior fly with AA"
Cons: "Need better food"
Cons: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Cons: "Entirely too crowded."
Pros: "Finnair uses the American Airlines flight for this destination. Non-stop flight Raleigh to Heathrow (round trip).. Fantastic, on time and comfortable aircraft."
Cons: "It would have been easier to book our seat assignments if Fdfinnair had directed us to contact American Airlines directly to get seat assignments. Could not pre-select through Finnair. If you did not want the meat meal the vegetarian meals on both flights included mushrooms...not into fungi."
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Cons: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Pros: "nothing was exceptional"
Cons: "Not the airlines fault but we had a long delay because of weather"
Pros: "No complaints at all. Comfortable and on time."
Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
Cons: "Plane not ready to go because of missing trash bags"
Pros: "The smooth boarding process and the enterainment."
Cons: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
Pros: "Flt on time. Arrived on time"
Cons: "A young child screemed constantly. Not sure how you would address. Have had kids so been there"
Pros: "Crew was friendly and boarding was smooth"
Cons: "Plane took off a little late but not enough to mess up my plans"
Cons: "Too little room for legs and cabin was colder than usual."
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Pros: "Cheap seat had leg room"
Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"
Pros: "on time"
Cons: "very cold"
Pros: "Flight was on time and service was good"
Pros: "Pleasant crew, pretty good food and films."
Cons: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."
Pros: "Crew was the best."
Cons: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
Cons: "They squeezed me into a new plane after saying there was absolutely no way for me to get home... hmm."
Pros: "Great movie selection, including ones currently in theaters."
Cons: "Only received pretzels for snacks, while others received cookies."
Pros: "The service was excellent, and we arrived ahead of schedule."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Baggage handling is very slow. Speed it up with baggage manager changes."
Cons: "Baggage handling is very skow."
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Cons: "huge delay 7 hours??????????????? I ended up sleeping the rest of the night in the airport"
Pros: "On time"
Pros: "That I made it alive."
Cons: "I lost my keys and not one single person has contacted me about my lost set of keys, even when I left my contact info with them."
Pros: "Great customer service!"
Pros: "TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable."
Cons: "TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever."
Pros: "Average friendliness of crew, paying for extra leg room seat is a must"
Cons: "Food with a taste, rather than dull"
Pros: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"
Pros: "Nice crew."
Cons: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."
Pros: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Cons: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Pros: "Not much"
Cons: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Cons: "TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before."
Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."
Cons: "The plane was delayed 20 minutes, then another 20 minutes, then another 20 minutes, ended up leaving over an hour late"
Pros: "Flight on time"
Cons: "No gluten free meal available"
Pros: "Good crew, new Airbus 321 charging possible."
Pros: "The crew was nice in the cabin."
Cons: "The Check in people were insanely rude. They made me pay 50 Euro for my carryon. The size was fine but it weighed more than 7 kilo. There was no problem outbound and plenty of people had bigger carryons"
Pros: "On time. Pleasant crew."
Cons: "Sandwich was a bit dry, no mayonnaise or other condiments."
Pros: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Cons: "I like Kayak. But am very concerned about booking through in the future with this treatment."
Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Cons: "The long delay, more than 1.5 hours."
Pros: "Entertainment and seat space were great."
Cons: "They somehow managed to lose the entire flights luggage"
Cons: "Two flights today. Both over an hour delayed."
Cons: "Two TAP flights today. Both flights delayed more than an hour."
Cons: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Flight was short but no entertainment screen to watch or listen to music. Will not be flying with airline ever again."
Pros: "2 meals, headphones, blanket and pillow all included. Flight was good - but being hit with surprise bag fees was not appreciated. (Was not notified at the time of booking)"
Cons: "Was charged $92 USD per checked bag at airport. Very displeased."
Pros: "Customer Service was excellent."
Cons: "Viewing options in 38E where i sat, were terribly uncomfortable. The screen i had to look at was off to the left and i had to sit sideways to see the screen."
Pros: "Food was good and there were a lot of good movie selections."
Cons: "The process and lines at airport were extreme. I also had thought one bag was included in flight cost. I am an organized traveler and know I read this. But when at check-in, I had to pay 75E for one checked bag. So I feel the website needs to be more clear. Food"
Pros: "everything:personal, services"
Pros: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Cons: "Flight crew prohibited us from using FAA approved child seat on board despite airline regulations explicitly accepting FAA approval. Flight crew also refused to give any reason. Their communication was not curteous."
Pros: "Nice crew, on time departure"
Cons: "Old plane, bad food"
Pros: "Friendly staff"
Cons: "The food was only for meat eaters and not very Good. Would have liked a vegetarian option."
Cons: "Flight was delayed by over 5 hours"
Pros: "They were in such a bad mood!"
Cons: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Pros: "The food in Economy was way better than usual U.S. airline food. Ground staff in Newark were helpful in retrieving a book I left on the plane. Captain had the seat belt sign off early and turned it back on late in descent which allowed people to visit the restrooms. Video entertainment was good."
Cons: "Captain should have made more P.A. announcements during the coast in over Cape Cod to point out areas of interest"
Cons: "connecting flight but no entertainment, very cramped space"
Pros: "It was a good flight overall."
Cons: "Boarding went smoothly, the food , beverage , and the entertainment was good."
Cons: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Pros: "Very comfortable flight."
Pros: "seat very comfortable...excellent entertainment choices"
Cons: "crew were Zombies at best....invisible otherwise.....food and beverage choices abyssmal"
Pros: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"
Pros: "Courteous, professional flight attendants"
Cons: "small, uncomfortable seats, too little space to work on laptop"
Cons: "Bag fees twice on connection flight"
Cons: "...do I really have to say anything else? I'm in a foreign country, jet lagged, and still wearing the clothes I've been marinating through multiple time zones. I'm not happy at all with this flight, and over 12 hours later, I feel disgusting, and my first day in Barcelona has been miserable because of it. I place all of the blame on the Lisbon connecting terminal. I am not happy."
Pros: "Love it!! I can't wait to fight again"
Pros: "Good planes! Entertainment is modern, food good, service great. Boarding fast, planeson time. Special thanks to TAP taking off from Boston on 12/29/16 with snow and even heavy snowing. I was lucky did hey stuck in Boston. The only weird part was that i was not able to pick seats without a fee even 24 hours prior flight."
Pros: "Flight was overbooked. TAP Portugal removed me from the flight without warning (I was already at the airport, with plenty of time to spare), and is now making it nearly impossible to get a refund. Would NOT recommend flying with them."
Cons: "I had food poisoning from the ricota pasta I ate in the plane."
Pros: "Finally getting to JFK"
Cons: "Crew with the attitude, limited access to toilets, late departure for the unexplained reasons"
Pros: "Nice new plane, lie flat beds, great value for the price"
Pros: "Only a ten minute delay but made up for it in the air and arrived on time."
Pros: "Website, check-in, boarding."
Cons: "Seat pitch"
Cons: "They lost my luggage. What else is there to tell????"
Pros: "on time"
Cons: "cramped, no overhead space due to "backpacks and jackets" on inconsiderate passengers"
Pros: "Excellent experience & return flight on airbus plane was fantastic, reduced flight time by 1 hour. Great trip, thank you United Airlines"
Cons: "All great"
Cons: "Extremely hot on the plane."
Cons: "A/C was too cold. We paid for Coach Plus but it doesn’t provide benefits equal to other airlines, such as free checked bag and priority boarding."
Cons: "The seats were uncomfortable."
Cons: "It would have been great but they ran out of Buffalo Trace halfway through the flight - or that is the line from flight attendants"
Pros: "Orderly, quick, ontime boarding"
Cons: "Not being able to bring a carryon."
Pros: "Short and sweet"
Cons: "Delayed due to ice"
Pros: "Staff was on point!!! Awesome"
Pros: "Nice flight. Easy check-in and boarding, friendly staff"
Pros: "good on time flights:"
Cons: "Service, and long wait to take off."
Pros: "The roominess of the plane. Awesome."
Pros: "Not a thing! Except that the flight landed."
Cons: "Hated the entire flight. It left late. They lost my luggage. The flight was overcrowded. The crew was rude. I didn’t get my correct aisle seat assignment as requested. I’m all and have long legs. United is the WORST airline to fly. I have had previous bad experiences with United, but this was the worst. I will not fly United EVER again if I can help it."
Cons: "Sinister manager at denver, inconsistently executed ski bag policies. we bought the extra legroom seats, only to find we were placed in separated middle seats at the back of the plane. When we spoke to a flight attendant about the mistake, she told us we could get off the plane and complain to the front desk...."
Pros: "I finally got home."
Cons: "Because of the delayed flight from Munich, I missed my connection to RDU. When I arrived at the gate minutes after they closed the door, they did nothing to help. The gate agent directed me toward the United help desk, which in turn did nothing. After telling me it was not their problem because the delay was Lufthansa's fault, they finally gave me a telephone number to call Lufthansa. That number, as it happened, was incorrect."
Pros: "The efficiency and professionalism was excellent. Both legs of my trip went great!"
Pros: "Boarding was efficient and crew was friendly on Christmas Day."
Cons: "Economy plus slimline seats are uncomfortable, thankfully the flight was only 1.5 hours. No beverage service due to turbulence."
Cons: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Pros: "Better than I expected, given the bad publicity of late"
Cons: "My aisle seat has miniscule foot room"
Pros: "I was excited to hear about the private screening"
Cons: "The connection was horrible and the movie stopped every couple of minutes"
Pros: "That I got home"
Pros: "Custodian found us blankets and water"
Cons: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Cons: "Never made it to destination"
Cons: "Crew, timing"
Pros: "The entire process went well."
Pros: "I ctually no complain but the wifi not free"
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Pros: "We've arrived just on time!! really liked the service"
Cons: "Checking my bag was lousy...lax attention from limited staff and poor attitude of one ticket agent. DC airport was kind of a mess. TSA was disorganized, technology not working, calls for help from TSA officials went unanswered. It seemed strange to me that the airport of our nation's capitol would be so unprofessional. I felt like I kept encountering very unhappy and not so customer-focused staff. Flight itself was fine."
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Cons: "I get that it's the weather but this whole experience has been hectic. I have been bounced around 3-4 different flights in the last 12 hours yet have boarded 0 to get to where I am going. Each one canceled then delayed then missed because of the delay and re-routed. It just seems like a free for all."
Pros: "Everyone was very nice"
Cons: "I was up all nite. Could have used a cup of joe."
Pros: "The staff was efficient, friendly, funny and honest. Smooth landing, great service. Thank you!"
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "Lots of room in the seats and for legs. Clean. Friendly staff."
Cons: "That I couldneed watch TV without paying for it. Such a short flight to pay 7.99."
Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."
Pros: "Delayed bc of weather."
Pros: "The seating is cramped."
Cons: "The flight was delayed."
Pros: "The personal tv"
Cons: "Having to pay an extra fee just to watch whatever I wanted"
Cons: "The 2 people in front of me were told they'd have to check their bags, as was I. They boarded with the bags and I saw that there was plenty of room in the overhead bins for mine too. I could have avoided the baggage claim wait. If you make this determination then it should be enforced. Next time I too will carry on my tagged bag"
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Cons: "Once again just like the first United flight the AC was so cold. They did not offer blankets and my son was so cold I had to unpack tshirts to wrap him. Will not fly this airline again. This has happened twice now."
Pros: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."
Pros: "Nothing. Both airlines refused to accept responsibility."
Cons: "Security was down to 4 officers after 8 pm, which is normal practice. We where in line for 2 hrs with TSA. Neither airline made any attempt to assist getting us to the gate faster to make our flight on time. We received no assistance from United or Lufthansa airlines and had to sleep in the airport overnight."
Cons: "flew delta on way down to liberia and they did not charge for any entertainment."
Pros: "Easy process, no issues. Pilot handled turbulence well, landed pretty smoothly. It was a good trip."
Cons: "No complaint except the trash other passengers left on the plan."
Airlines flying from the Czech Republic to Raleigh have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Czech Republic to Raleigh
Masks required on board, masks provided on flights from the Czech Republic to Raleigh
Social distancing seating
Middle seats unavailable to book on flights from the Czech Republic to Raleigh
Testing for antibodies, testing for symptoms for flights from the Czech Republic to Raleigh
Waiving of change fees. Search flexible flights from the Czech Republic to Raleigh