adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)
Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat.
Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!
The gate agents were gruff, but helpful. Stewards were super friendly.
Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins.
i liked the aircraft and the fact that you could watch movies on your phone!
you couldn't hear the staff when they started boarding the plane
Quick friendly service from crew and captain.
First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old.
I did like that "new plane" smell. Good pretzels.
Plane was too new; computer system hadn't been set right. Left 45 minutes late, though made up some lost time in the air. Very rude passengers (obviously not the airline's fault, I know). Everyone thinks they should be the first to get off the plane!
All the services
TV screen didn't work too well. Delayed starting
The set I paid for I didn't get that and service was not good at all
No snack, and The airline used styrofoam cups which is not environmentally sustainable
Comfort and quality of the airline is top notch, like its sister company Virgin.
A little hard to get onto the WiFi, but once on, it was fine. Hey ... it’s free so overall, still great
Stolen items from luggage
On time and uneventful. That's all I really want or expected. Alaska came through in flying colors (pun intended).
On my return flight it seemed that the attendants were trying to stop anyone other than the 19 or 20 people in first class from using the forward bathroom. On my flight out, the cabin was asked to "wait at row 6" for the bathroom to be free. That seemed reasonable, even though I was in row 6, and fair to ask. However, on my return flight they seemed to expect the entire rest of the plane to use the rear bathroom. That doesn't seem right.
Long time ago coming home from AK and getting a little box of pizza and then an ice cream bar.. cute
On time, excellent crew
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