It was terribly delayed with zero support from united airlines. I reached at 1 am in the night. They did not provide any option to change the flights.
Flight cancelled instead of leaving Friday am now, maybe, leaving Sunday
one of the flight attendants on the Dallas to frankfurt leg was somewhat rude..
Friendliest Flight Attendant I’ve seen since I flew on Southwest Airlines. The whole trip was outstanding…and arrived Early!
A little bit more leg room in premium economy. I am 6’4”.
Sucks ! All three flights I was on this trip were delayed.
When I got our tickets, my husband and I were easily able to get seats together (including a window seat). When we checked in at the airport all the seats were reset and we had to pick new ones, so we couldn’t sit together because there were only middle seats! Ugh that’s the worst. We were back so far we had to check our carry ons which was annoying because I bring an expensive camera that I don’t/cant check so I had to reorganize my items. Once we were seated on the plane we had to wait an hour to take off and they said there was some weather/air traffic in Denver but it was unclear. The lady I sat next to complained that our seats didn’t go back and we both got free complimentary snack boxes which were quite good. I wasn’t going to say anything about the seats, they were the typical uncomfortable kind. It would have been fine if the 2 hr flight hadn’t turned into 3 hrs. Not the best flight but also not the worst.
Food wasn’t very good, old business seating configuration on an old A340
Crew is way too many times on the intercom re explaining the same thing
Nothing. I flew business class. I always try to avoid air Canada because it’s the worst airline and it’s proven on international level. Sad and embarrassing…
the seat was not padded at all - uncomfortable after a 3 hour flight
This flight was of course delayed because American cannot have flights that are not delayed.
I sat at the airport all night from 8 pm until midnight. The airline kept delaying the flight. They also kept moving us to different gates - 4 times. Then they told us we didn’t have a pilot so we had to wait. Then they cancelled the flight at midnight! I ended up having to rent a car to drive home. So i ended up not even being able to fly on the flight i paid for. Ridiculous, and no agents could help at all. I will not ever book this flight.
Mechanical delay > Crew Time out. No communication to passengers. Crew time out was positioned as a surprise (even though it must have been know at the time of boarding that the crew would time out.
Upgraded to first class. I would consider the first class on that plane to be only slightly more comfortable than coach. Long delay.
The professionals have excellent customer service, the seats don´t have enough space.
Flight was delayed again and again ultimately almost three hours getting us to our location at close to midnight by the time we got in and out of airport to destination. I had taken time off work to enjoy an evening at destination and that was now wasted
The flight was good. The only reason I did not say “excellent” was the delay
Flight delayed from rdu due to too much fuel. Had to stay overnight in dfw. Food vouchers inadequate to cover dinner and breakfast
Ground crew forced me to double pay for infant international charges, when I complained about this and told them, with proof, I already paid they threaten to not allow me on the plane because I was “being rude”. Horrible ground management, horrible airline.
Super BAD Everyone Behind the counters in Cancun Not Helpful At All And then on the second flight I Had to purchase Cancun - Guadalajara one of the flight Attendants Kick Out a Couple Out of the Plane and that Flight Attendant Had a Mask So People wouldn’t take pics of her and she was kind of Mean ! I Would NEVER Flight VIVA EVER THEY ARE NOT FRIENDLY AT ALL ! People think They Are Cheap but They Arent!!!
It was cancelled at the last moment and the customer services seemed unnoticed to this change and hanged me off the phone the first time I called.
Staff especially Alan Hernandez was a great help with arrangements for my partner and me sit together. This made the trip do much more enjoyable. Thanks so much.
One of the flight was delayed an hour. We then boarded a new flight. We were told to unboard after some other time. To wait for the next flight for another hour. I paid for a short flight that turned in to half a day of travel.
The boarding process was ridiculous. The boarded groups into a walkway just before the aerobridge (about 20 mins late), whilst we watch the crew stroll casually onto the plane, running late. And then they made us line up on then aerobridge with no aircon for 10 minutes before we boarded. Staff are just as ghetto as the customers. Wouldn’t fly again
My flight was changed 4 tienes , delaying my arrival lore than 5 hours
THE AIRLINE FUCKEN SUCKS... NO DAMN PROFESIONALS.. NO CURTESY THEY CANCEL THE DAMN FLIGHT AS ITS ABOUT TO TAKE OFF
They need to have enough immigration forms for every one. They should offer free water to everyone, unless some one needs bottled water
They cancel the fly and don’t give a money refund.
The air conditioner was poor and we were delayed 1 hour for no apparent reasons and no information provided
Overall a good red eye. Crew chatted very loudly the whole time making it difficult to sleep.
The fly was 2 hours delayed and the plane was old and dirty. A very umcorfotable flight, which I won't recomend to anyone
Confusion over extra fees. Held up on ramp during boarding. Thin seat cushion. Minimal leg room.
The check-in is either at a kiosk that didn’t allow me to check-in because my middle name was not on the reservation or at an agent that cost $15.
The app doesn’t work. I am having a lot of trouble checking in for flight tomorrow. Very disconcerting. Then they es t to charge extra for checking in at the airport;(
To many extra fees, poor customer service and very uncomfortable flight. No leg room and seat wont recline.
I am disabled and was unable to get any assistance from Volaris. I had to wait in line at front desk for 45 minutes, I am by myself, and unable to stand. When I got to front desk check in, they had no assistance for me. I did however, have wheelchair assistance when I arrived in Mexico City. Thank God for that!
Our flight got overbooked and we missed one day of our trip.
Be prepared to pay extra for everything! I'm not sure I really saved any money?
Check in at LAX was terrible. Unbelievable lines. Chaos. The landing in Morelia was scary, with the plane fishtailing. If other airlines flew directly between California and Morelia, I would never fly Volaris again.
