Daily cleaning, installation of cabin HEPA filters on flights from Texas to Mérida
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Scores according to KAYAK customer reviews
Cons: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Pros: "Competent crew"
Cons: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Pros: "Very professional crew. Nice equipment. Very pleased."
Pros: "The crew was kind."
Cons: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "Crew was awesome"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Pros: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Cons: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Cons: "The flight had over six hours in combined delays!!!"
Pros: "New plane, video in every seat"
Cons: "Organizing boarding better. Confusion in rules."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Pros: "The crew were great. A little too warm on the plane at the back of the plane and too cold at the front."
Cons: "Since this was the first leg of two, the person who checked us in did not check our bags to the final destination. Then, when we went to go to check in for our second leg, they wanted to charge for our baggage again. Not cool Delta."
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Pros: "Glass of water and a quick flight was all I needed. Went very well."
Cons: "Small delay waiting for the walkway arm at the gate otherwise we’d have been early"
Cons: "Cramped seating for premium Econ"
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Awesome selection of movies"
Cons: "The seats are too close together, they do not recline far enough and the leg room is minimal"
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Cons: "That's the flight is clean"
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "I liked the fact that I was able to watch a movie on my phone."
Cons: "The flight was very rough at times."
Pros: "Friendly, helpful, kind, confident and easy going flight attendants really made this flight stand out. The seats in economy were comfy and new; the touch screen Tvs were updated and functioned properly. The snacks were healthier. Way to go, Delta! Keep it up!"
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "Crew were courteous and overall everything was systematic."
Cons: "I had to pay for my single piece of luggage AND for alcoholic drinks. That doesn't feel right."
Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Cons: "I was separately seated from my husband and had to seat in the middle because my ticket status was economy"
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Cons: "Was not on it due to cancellation. Was on an Aeromexico flight without Delta emenities. Was very disappointing. Was not offered an upgrade and had a long layover in Mexico City"
Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Pros: "I liked the price of the ticket."
Cons: "In comparison to Korean Air, which I often use for overseas travel, Delta doesn't quite measure up. The overall performance and professionalism is lower."
Pros: "Flight was on time"
Cons: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Pros: "When we were landing!!!!"
Cons: "To crowded, seats to to!!! close need personal space not everyone baths!!##!!"
Pros: "The staff of Dekta were welcoming as well as helpful. The flight was professionally run and I enjoyed it."
Cons: "The auxiliary power went down before we took off. However, the flight captain assured passengers that procedures would be followed to assure our safety. We waited on the plane for 10 minutes and then took off. Thanks to staff for following safety procedures."
Pros: "Boarding and deplaning was done three rows at a time. It worked great."
Pros: "Plenty a space between seats. Ver confortable seats and small entertainment screens!"
Cons: "Better selection of movie?"
Pros: "Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!"
Pros: "Affordable prices"
Cons: "Boarding process very desorginized"
Pros: "Crew was ok"
Cons: "The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing"
Cons: "This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off."
Pros: "Very good crew."
Cons: "Both in-bound and out-bound flights were delayed."
Cons: "Flight was delayed 1he from Guatemala and flight from Mexico was canceled."
Pros: "Great crew, free liquor, yummy snacks."
Cons: "No delays!"
Pros: "Availability of beer for such a short flight."
Cons: "Food was ok but could be better."
Cons: "The flight Mexico-Merida was delayed"
Pros: "On time"
Cons: "Seat space is miserable"
Cons: "Everything is perfect Thanks"
Pros: "Sitting in the forward part of the cabin was better."
Cons: "missing luggage for 2 days now. not Good!!!"
Pros: "The flight attendants were wonderful and the service was perfect. Even free alcohol in economy! The comparison to American Airlines from Montana and Dallas was night and day. Viva México, Viva Aeromexico!"
Cons: "Check in was very slow with long long long lines."
Pros: "We arrived 14 minutes before itinerary !"
Pros: "Nice fight. Attentive crew."
Cons: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Pros: "I like the staff, the seats, the entertainment"
Pros: "Good flights. Good prices."
Pros: "Arrive on time, excellent flight."
Pros: "Attentive service"
Cons: "Food was scarce and not great flavor in Clase Premier, ni comparison with other airlines and even with other Aeromexico flights. Also, the entertainment screens were general, small and with a lot of glitches"
Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"
Pros: "Coming back was okay, fly attendants were nice everything was good. thank you."
Cons: "Going to Mexico, I ask for a glass of water and the fly attendant ignored me and she did not come back. I know she heard me, she gave a drink to the other passenger"
Pros: "I loved this flight...I was so thankful for the AeroMexico steward that pushed my wheelchair down the ramp. The service was impeccable :) the comfort was outstanding and the pilot flew beautifully even in strong wind."
Pros: "good price -"
Cons: "late leaving - not the worst"
Cons: "No AeroMexico staff at Lima airport when we arrived, as recommended, 4 hours before our flight. No place to check in bags until 3 hours before boarding, and that point there was a huge line."
Pros: "Boarding ran very smoothly, nice staff. It was nice having WiFi during the flight. Very good leg space between rows"
Cons: "Food was not the best. Just one option of breakfast, it has been better. Awful, awful landing! One of the worst landings of my life and the captain said nothing about it."
Cons: "Tons of delays. A 12hr flight took close to 36 hrs to complete."
Pros: "Sf to Mexico was fine"
Cons: "Lost my immigration form and missed my flight. Airline told me to talk to my booking agent. I spent time talking to justfly and it took them a long time to tell me they couldn’t do anything and I’m stuck in Mexico for a day."
Pros: "My flight ght was delayed of 2 hours"
Cons: "No compensation"
Pros: "There was a ten and a half hour delay of which two hours was on a plane waiting on the tarmac with mechanical problems and two more hours waiting to be reticketed in the terminal. But the airline took care of us with vouchers for food, hotel and taxis. The crisis was handled really well. It was just miserable because we only got two hours sleep. I am glad this was just a once in a lifetime crisis and inconvenience. Maybe it was caused by Boeing who made the plane."
Cons: "The ten and a half hour delay."
Pros: "The smile of the personal when you get into the plane, Awesome"
Cons: "Old airplane"
Cons: "Small horrible plane, original 6am flight cancel without notice, took 9am flight instead, took off late. Last time using this airline."
Pros: "I like the promtest and service of the staff."
Cons: "Kids being too loud, nobody's fault though."
Cons: "LACK OF COMMUNICATION OF DELAY, BAD ATTITUDE FROM CREW, OLD PLANE AND ENTERTAINMENT SCREEN NOT WORKING"
Cons: "Retra Retraso de 2 hrs sin ningúna explicacion"
Cons: "The flight left with a delay of 11hrs. That's unacceptable. The customer service employees didn't help a lot. No accommodations were made. Horrible experience. Will never fly again with this company if possible."
Pros: "Price and staff were great."
Cons: "Meal was a sad sandwich and yogurt, planes were old and dirty, no in-flight entertainment."
Cons: "Not much to choose From for entertiement"
Pros: "the smooth landing in the airport of the Mexico city"
Pros: "The flight attendants were very helpful."
Cons: "Nothing, everything was great."
Pros: "The crew, the food, and the entertainment were all very good."
Cons: "The flight from Houston to Mexico City was delayed a full day, weather I believe, so I had to modify my flight plans to arrive in Houston a day later. These things happen so it's inconvenient but part of traveling."
Pros: "No complaints, flight was on time and crew was professional."
Pros: "Flight on time and covid Prevention was in place."
Cons: "Failed to provide wheelchairs as requested."
Pros: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Cons: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Pros: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Cons: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Cons: "3 hr delay and had to change gates"
Pros: "Crew was amable and entertainment is good with lots of choicest."
Cons: "My seat would not recline. Although many other seats we available I was assigned to a middle seat with both aisle and window occupied. The flight was delayed by 2 hrs. Austin baggage services was closed and check in attendants were unablento help me delivered the luggage that was cracked for replacement. I ended up paying for a 2nd checked bag and leave it at Miami AA baggage services for replacement."
Pros: "Fast boarding"
Cons: "More snack choices"
Cons: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "The crew was awesome"
Cons: "It was way too hot in the aircraft"
Cons: "Our flight was cancelled on Sunday and they couldn’t get us out until the following Saturday. So we had to cancel our reservation and get refunded... except American says talk to royal jordanian, royal jordanian says talk to air booking. Air booking isn’t reimbursing us and want US to pay $400."
Pros: "Easy, no hassle travel."
Cons: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."
Pros: "Nothing was better than standard"
Cons: "It felt like the staff had instructoions not to smile not even once. The food was beyond terrible. I’m not asking for hot bread like other airlines do, but at least serve it at room temperature instead of super frozen. Same for the butter. The continental breakfast had nothing continental about it"
Pros: "That we didn’t crash"
Cons: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Pros: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Cons: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Cons: "The legroom on AA's new planes is atrocious."
Pros: "Easy flight"
Cons: "No backseat TV or usb charging outlets"
Pros: "Seats which I choose where very comfortable."
Cons: "Would have like a choice in food severd"
Cons: "Mechanical problems deejays the flight and I missed my connection. Uncomfortable seats."
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Cons: "2 hour delay"
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Wanted more food. Haha!!"
Cons: "No carbs free meals."
Pros: "Smooth ride, easy security"
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Pros: "easy on and easy off. ontime."
Cons: "a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "It's just like very other airlines."
Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Pros: "Airport expansion"
Cons: "Due to construction traffic is a problem but still manageable"
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "wifi was great"
Pros: "Service was not only on time we landed early as oppose to me losing 1300 usd on my original flight to dallas for work Friday which I didn't make and cost me out of pocket"
Cons: "Staff behaviour"
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "Staff was wonderful."
Cons: "The 20 minute wait before we could dock at the gate An annoying air vent making an intermittent noise... Something broken obviously"
Pros: "I did not like any of it."
Cons: "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."
Pros: "The flight was only 30 min"
Pros: "fly was on time"
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
Pros: "World class"
Cons: "The video on safety did not work"
Pros: "I did not get my luggage in Munich"
Pros: "The entire trip, other than the delay in Dallas was easy & uneventful. There was enough time between flights to allow going through transport & security to the next gate. Food & service was great! Awesome teams on Lufthansa!"
Cons: "Nothing, really. The ticket prices were great for travel from southern United States to Central Europe!"
Cons: "Give snacks"
Cons: "Attendant had a chip on his shoulder"
Cons: "More pretzels."
Pros: "On time!"
Pros: "Everything went very smoothly"
Pros: "courtesy an comfort."
Pros: "Nice and early, fewer people so overall better experience"
Pros: "Emailing me with updates"
Pros: "Not a long wait the boarding was fast and easy."
Cons: "Plane could have been cleaner. The tray you pull out to sit your drink on was dirty"
Pros: "Great follow up with texts messages on any delays."
Pros: "It's great, but with better food it can be exelent"
Pros: "That 787 experience..."
Cons: "Cant turn it off. Want to sleep"
Cons: "Delayed both th way"
Cons: "The was delayed three times without explanation."
Pros: "No issues"
Cons: "Delays all day"
Pros: "Slept so can't complain."
Cons: "I was between two heavy set people and could barely move."
Pros: "Nice comfortable seating."
Cons: "Liked everything"
Pros: "I paid to DIRECT TV..... 3 sets of earplugs did not work. No one offered as to how I get my money back. The connection perhaps was not good. However no one tried to help"
Pros: "Everything was great travel was a brezs"
Pros: "They were very accommodating, absolutely nothing to complain about."
Pros: "I like the fact that the pilot was being safe because of weather!"
Cons: "Waiting and figuring out what are plans with United to get us to Dulles Airport!"
Pros: "With our mechanical problem delay... our great pilot made up lost time in route... we landed within minutes of scheduled time."
Cons: "There was a mechanical problem with the overhead bins. We were supposed to leave at 19:35. We pushed back at 20:13."
Cons: "Packed in like sardines. This is not comfortable."
Pros: "The staff was pleasant"
Cons: "We were delayed several times and deboarding came with a delay. Missed work and missed school."
Pros: "Convenience. And smooth travel"
Cons: "Delay of over 3 hrs!!"
Cons: "TSA agaent at New Orlleans airport was very RUDE"
Pros: "Everyone was very friendly"
Pros: "Was nice"
Pros: "BS deal"
Cons: "Too much Delays"
Pros: "Professional service and on time departure"
Pros: "Using Kayak was so convenient. They were great in keeping me informed of schedule & gate changes."
Pros: "Loved ability to watch movies on iPad and phone for free"
Cons: "Complimentary nuts..."
Pros: "Friendly steward, boarding staff very good , no delay"
Pros: "Excellent service."
Pros: "Service and price"
Pros: "Everything was good ."
Cons: "No breaks or offer,to buy like bacon n eggs or sasage"
Pros: "Everything else was fine"
Cons: "Not a lot of smiles"
Pros: "Not much"
Cons: "Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!"
Pros: "Terrible! Terrible signage, terrible treatment, terrible organization!"
Cons: "On time"
Pros: "Caring and through personnel in the face of a virus."
Pros: "Is hard to think what did I like. Nothing"
Cons: "Poor customer service. They charge for every thing. You cannot change your trip without charges. They do not answer when you call them. The fly attendant are rode."
Cons: "Boarding timeliness and process was bad."
Cons: "Treat form Volaris personal at Cancun terminal"
Cons: "If they had a vegetarian food option to purchase, and not only different kinds of meat."
Pros: "I only chose this flight because it is direct to Guadalajara."
Cons: "Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers."
Pros: "the price"
Cons: "Volaris's system apparently was malfunctioning that prevented anyone from checking in online or through any app which caused stress the day before travel. Even worse, they couldnt even check in at the gate and had to fill out forms by hand, which caused a 2 hours delay!"
Pros: "Flight delay horrible ... almost missed my connecting flight ."
Cons: "Better connecting flights"
Pros: "Excellent crew"
Cons: "Very little leg room"
Pros: "Crew were really friendly and willing to help"
Cons: "Flight was delayed"
Cons: "The flight did not exist!"
Pros: "The flight was in time"
Pros: "The price of the ticket."
Cons: "Polaris told passengers to arrive at the Morelia airport 3 hours before departure, which for a 6:20am flight meant 3:20am. Many passengers arrived a little before that time, and there were no Volaris representatives available to answer questions or even a clear area in which to form a queue."
Pros: "It was awful"
Cons: "The airline needs to change and advance it was awful uncomfortable and miserable"
Cons: "This fly was pretty good!"
Pros: "Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you"
Cons: "Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract"
Pros: "Crew was pleasent once in the air, and seats were good by emergency exit"
Cons: "Communication with why the hell we kept changing gates and why we were delayed almost hours, especially the crew at the gates. Compensation once I the air with snacks or drinks, something that says that you guys care about the delay and horrible communication."
Cons: "a lot"
Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"
Pros: "The crew was fine"
Cons: "My flight supposed to be $220.00 but when I got to the airport the final price was $340.00. It was rather unfortunate to learn that they lied with their online prices. It was until I was at the terminal did they start charging me for everything that was not included in the online bill."
Pros: "Excellent customer care and great customer service."
Cons: "Too many people using the restroom. Maybe you might suggest passengers to use the airport restroom facilities before boarding the plane. In my opinion, there was too much people activity for the restroom during the flight."
Cons: "Get the forms to fill up"
Pros: "The flight was punctual."
Cons: "The crew was to loud and annoying. I got a window seat without a window and was not notified (Seat 30F). If there was mention of no window seat I would have purchased a window seat."
Pros: "Right on time. No frills. What you want in a 70 dollar flight"
Cons: "All good."
Pros: "On time due to excessive scheduled flight times"
Cons: "Boarding system , expensive and low quality food for sale on board, entertainment on board, unhelpful stewardess staff, deplaning system keep us waiting for half an hour to open the airplane door at the Cancun airport gate"
Cons: "I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage."
Pros: "On time"
Cons: "Chaotic boarding, seats very uncomfortable and no legroom, flight attendants did not speak English, zero entertainment options"
Pros: "That you guys sold our seats and still in Tijuana for another flight"
Cons: "Same as above"
Cons: "Never ever am fliying with volaris airlines they charge for everything for seats for food and service horrible they didnt let me carry my little ourse i had on the side like really bad experience"
Pros: "That we landed safely"
Cons: "This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit."
Cons: "Everything ! That’s how bad it was."
Pros: "Both ways the trip was good. Fast service on Bajío Airport and back to Tijuana. Wait time was as expected on normal basis but fast service on checking in and out."
Cons: "Like every airport they over charge on snacks and food"
Pros: "That the plane landed. Attendants were friendly and followed protocol."
Cons: "Seat felt like a public bus seat. Charged for water but I was surprise that there was no charge for toilet use. Volaris gets you to destination but charges $60 to check-in luggage. Carry on must way less than 10kg (my purse was weighed with suitcase so I was over). No movie or music."
Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Flight Network never booked my ticket, you need to remove them"
Cons: "It was very delayed and they gave very inaqurate information about it"
Pros: "Nothing really"
Cons: "Janet the flight attendant was specially rude, like all the crew Its too bad"
Cons: "Everything. The flight was cancelled by Volaris at very short notice without offering an acceptable alternative. At great additional expense, I had to book an alternative flight with a different airline. What are you going to do to compensate me?"
Pros: "Great experience and service."
Pros: "I only liked the price, the rest was awful"
Cons: "The system to check your baggage in wasn’t working and they had us standing in line for 40 min and when it finally started working, they couldn’t cope with so many (angry) customers."
Pros: "It was very on time"
Cons: "The bag fee is excessive"
Pros: "Left on time and arrived early."
Cons: "Was not offered water or snacks. Good thing i brought my own."
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Quick and relatively cheap."
Cons: "It was too cold."
Pros: "They were on time and accepted my cabin luggage without charging me extra, even though it was slight over 10 kg."
Cons: "They had only food for sale in cash in Mexican pesos in an international flight."
Cons: "It was extremely delayed and the personal was terrible goving information or any solution"
Cons: "Both flights on Avianca Airlines were cancelled due to their pilots strike. MEX to BOG and BOG to UIO were both cancelled. I had to buy another ticket with short notice on another airline. Cost me a lot of money because of the short notice."
Airlines flying from Texas to Mérida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Mérida
Masks required on board, masks provided on flights from Texas to Mérida
Social distancing seating
Middle seats unavailable to book on flights from Texas to Mérida
Testing for antibodies, testing for symptoms for flights from Texas to Mérida
Waiving of change fees. Search flexible flights from Texas to Mérida