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My seat was broken and didn't recline. It made for a long 3 hours. Luckily there was decent leg room. I would fly Virgin again.

I signed up for the Virgin Credit Card because I really enjoyed the guy working at the kiosk outside the gate- I believe his name was Jacob. He was incredibly knowledgeable about the card's point value as well as passionate about Virgin's flight experience.

no snacks.

Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

This flight was cancelled, so I can't say how the flight was. However, I can say that in my 20 years of travel, this was by far the worst, most stressful experience I have ever had. I was placed on 2 other flights with 2 other airlines and wasn't notified until AFTER I was already checking in with another airline (this is also after calling the airlines regarding the cancellation, several hours before heading to the airport). Worst experience. Do not recommend.

The entertainment unit did not work.

When purchasing I was not given the option to choose my seat on the return flight and did not like my seat assignment on the way back. Boarding in Dallas Ft Worth was not pleasant even though I had purchased priority seating and I had to sit on the last row to get a window seat. I would not recommend kayak as a result

extremely comfortable

Great crew! On time professional

Food average,

I am pleased with all aspects of the flight and crew!

Great experience. Wow, fantastic flight attendants. Wish I could always fly Alaskan.

Not a thing.

I got there 20min late but I got there

twice now my bags have been lost leaving seatac IN A ROW!! the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)... (-_-) really? I will think twice before flying with this airline again

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Leg room, good customer service

I got home safe and on time

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Love this airline! Very efficient. Love the mood lighting, and the onboard entertainment.

The seats in the terminals could be more comfortable.

Disorganized at the gate, otherwise great!

Loved ability to watch movies on iPad and phone for free

Complimentary nuts...

No communication to those of us with tight connections. No communication to the flights we were connecting to so that maybe they could hold the door open maybe 5-10 minutes longer.

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Nothing

Crew was very polite and helpful

They switched gate 15 mins before boarding and then delayed boarding by 30 minutes. Also were delayed in getting off plane.

Professional service and on time departure

Flight

Everything on timely fashion. One of best flights

The flight

The food/snacks was very poor