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find fault with each pound if the customer exceeds the weight of the luggage 2 pound the flesh once you have a lot of money and when my wife and l flew from New York to Dallas and we had two small suitcases (roller) the employee ran after us and said that they should be put into the luggage and we said that we have to pay $100 when other companies do not to the same ,these roller were tested for patterns and they have stood the but she told us that you still need to pay a surrender and FLHN on the plane, l saw those rollers and missed the plane, they wewre even slinghtly thicket

I will never take the spirit airline any more!

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

cramped old seats. dated interior.

Never in all my flying experiences have I had such quick baggage retrieval. I walked to the baggage claim area in Dallas and magically my bag was right in front of me and as if that wasnt enough the same thing happend when I returned to NY. If I can help it I will always fly American.

The idea of "cheap."

I spent double the flight on paying for a carry-on.

Nothing

The illusionary low price cost me a lot. They charged for carry on luggage, check in bag , and also a seat. Price was $217 from Plano TX to NYC airport return fare. Now one way they charged me $45 for Carry on Bag + $40 for check in bag and $10 for seat. That comes to $217 + $95 from Plano to NYC + $95 from NYC to Plano which comes to $407 I could have paid to better airlines same amount. I was sold water for $3 and seats were uncomfortable, crew were offering pathetic service. I am upset with Spirit Airlines for giving worst service and I am upset with Kayak for giving me illusionary price and cheating me. I don't have job from past 4 months.... Cheating me this way wasn't the good thing.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

flight crew was good actual flight was good

boarded plane 20 minutes later than scheduled departure time spent over an hour on the ground waiting for take off - don't necessarily think this would be the fault of AA but frustrating none the less

Flight almost departed even though first flight was delayed due to terminal and gate issues.

We were late taking off.

Crew was professional and friendly

Flight was 3 hours late. Wifi was not working most of the time. TV reception was out for the entire plane for the entire flight

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

I slept on the plane ride so that was fine.

I didn't like anything about it really. I was fine because it's just a flight and it was a budget airline, but I expected more. The staff was very unprofessional - which bothered me. The seats are the most uncomfortable things in the world. They don't offer complimentary water (which is stupid). They also don't offer a complimentary snack, but I can understand that since they are a budget airline. Plane was also late so that wasn't fun. You get what you pay for

NOTHING

-they charge you for breathing -WORST customer service I have ever experienced in my life -They caused me to miss my flight (long long story where their kiosk was broken and then bag line was out the door and then the woman that checked me in sent me to the wrong security check in, meanwhile I am asking everyone questions and no one was helpful. In fact, they made everything more complication) and said "nothing we can do about it... no flights until tomorrow." -I had to purchase an entirely new itinerary with another airlines. -SHAME ON YOU AND YOUR EMPLOYEES, SPIRIT!

The pilot was awesome! I felt very safe, and he was personable. He was very communicative about our short delay on the runway and also about the storm that we were passing. Very nice crew as well!

Being able to have my own individual entertainment. Staff handled the situation at hand with dealing with everyone's frustration pretty well.

That we had to wait for a pilot to show up for the original pilot fidnt show up for work. Then had to deboard just to get back on 15 minutes later as too many people wanted to get off, which delayed take off.

Crow was ok nice

The flight while smooth was very bare bones. The unstated hidden charge of $55 for a carry on bag was an unpleasant surprise. next time I will use another airline and will nit use spirit again after this flight

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Not flying.

Efficient flight. Male flight attendants were welcoming and warm.

My entertainment video was not working. Plane was nice and roomy.