find fault with each pound if the customer exceeds the weight of the luggage 2 pound the flesh once you have a lot of money and when my wife and l flew from New York to Dallas and we had two small suitcases (roller) the employee ran after us and said that they should be put into the luggage and we said that we have to pay $100 when other companies do not to the same ,these roller were tested for patterns and they have stood the but she told us that you still need to pay a surrender and FLHN on the plane, l saw those rollers and missed the plane, they wewre even slinghtly thicket
twice now my bags have been lost leaving seatac IN A ROW!!
the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)...
(-_-) really?
I will think twice before flying with this airline again
The illusionary low price cost me a lot. They charged for carry on luggage, check in bag , and also a seat.
Price was $217 from Plano TX to NYC airport return fare.
Now one way they charged me $45 for Carry on Bag + $40 for check in bag and $10 for seat. That comes to $217 + $95 from Plano to NYC + $95 from NYC to Plano which comes to $407
I could have paid to better airlines same amount.
I was sold water for $3 and seats were uncomfortable, crew were offering pathetic service.
I am upset with Spirit Airlines for giving worst service and I am upset with Kayak for giving me illusionary price and cheating me.
I don't have job from past 4 months.... Cheating me this way wasn't the good thing.
Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.
I didn't like anything about it really. I was fine because it's just a flight and it was a budget airline, but I expected more. The staff was very unprofessional - which bothered me. The seats are the most uncomfortable things in the world. They don't offer complimentary water (which is stupid). They also don't offer a complimentary snack, but I can understand that since they are a budget airline. Plane was also late so that wasn't fun. You get what you pay for
-they charge you for breathing
-WORST customer service I have ever experienced in my life
-They caused me to miss my flight (long long story where their kiosk was broken and then bag line was out the door and then the woman that checked me in sent me to the wrong security check in, meanwhile I am asking everyone questions and no one was helpful. In fact, they made everything more complication) and said "nothing we can do about it... no flights until tomorrow."
-I had to purchase an entirely new itinerary with another airlines.
-SHAME ON YOU AND YOUR EMPLOYEES, SPIRIT!
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