Find Cheap Flights to London Heathrow

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

clean. Seat covers nice and clean. furniture color scheme pleasant.

1. Seat distance by far too less. 2. seat width on the borderline of being acceptable. 3.. No entertainment, not even a flight info screen available. 4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example. 5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food. 6. Electrical / USB / Network plugs or WIFI unknown.

Late

Late

cheap(?)

everything - absolutely no frills

Flight attendants were friendly, but they only had limited resources to work with.

Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best...

It got cancelled

Can elled

Nothing stands out. I am overwhelmed by the mediocrity.

Nothing stands out. This was a commuter flight, which means no leg room, no space, and no frills.

Getting to London safely.

Where to start... Entertainment- My TV was broken until half way through the flight and even the then the controller never worked limiting my options. Then there were only about 6 movies to choose from and when you chose one you would either have to wait 11-29 minutes for the next showing or join an already in progress showing. Cleanliess - there were used tissue in my seat back pocket that I found when I went to grab a magazine. I had a window seat and when I lifted it there were greasy head or hand (or both) prints visibly all over the window. I got sick the day after arriving and I don't doubt these things contributed. Comfort - seat was fine except underneath where my feet should go there was some kind of metal box affixed to the floor. Luckily my neighbor let me share their space. The overhead reading light wouldn't shut off so we had to tape a box lid over it to be able to let ourselves and those around us sleep. Food- Im gluten free and requested a special meal. It was cold, tasted horrible, and the same lemon cookie (the only edible thing) they gave me for dessert they also gave me for breakfast. The in crew attendants were nice and tried to help as much as possible. I may have gotten a good deal on the flight and been in economy but it is still a lot of money to me.fTo book with one airline and get another is disappointing, even more disapointing was the experience. I'm very glad to have gotten to london safely but am hoping for a much better journey home and will think twice before booking international on kayak/British Airways again. Definitely will never fly American overseas EVER again. I'm sorry to write something like this but it genuinely was awful and I've been sick most my trip.

Had to turn around and land in Chicago because of presumed medical emaergency, which did not appear that urgent. Missed connecting flights

Honestly, this was the worst flight I have ever experienced, which was a surprise since I have enjoyed British airways before. The first surprise is the flight I booked wasn't finair even though I booked finair.

The seats were beyond small. An average size male next to me spilled over into my seat. I am an average weight female & lacked the most basic space. The plane was horribly hot for the entire 8 hour flight. The crew was sweet, but they couldn't make up for the discomfort. Besides being hot and stuffy it didn't feel like the airline was pumping enough oxygen into the passenger area. The ride was pure torture.

Absolutely nothing I had to beg and plead for a bassinet for my 7 month old child

Staff were unhelpful didn't let me board early with an infant. Said they didn't have a bassinet for the baby as people had paid money to be in the seats I needed for a bassinet

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!

All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.

The crew is very friendly and accommodating. Food was decent.

Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.

Everything

great flight

This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was good for airline fare. The entertainment system made the flight go by better. Over all an excellent experience

The usual the leg room is not great nor is the space between passengers. But nothing horrible.

Well worth the upgrade price to purchase Business Class.

we no have entertainment for 8 hours. 20 TV's no worked in the plain

The crew was great as usual, and I always enjoy the unique selection of international film in the entertainment system.

That old plane was VERY drafty around the emergency exit. I can't remember ever feeling cold on a plane. Usually it's the opposite. But here was a consistent stream of ice cold air leaking through the airframe around the emergency exit. It was cold enough that I had to put several layers of blankets up on the wall and lean against them all the way home. In addition, my seat was so "well-used" that it provided very little support and often felt as though I was sitting on a bench. Not a pleasant experience.

Movie selection was excellent.

Uncomfortable seats and tight quarters. First class was too expensive.

Excellent service - on time, comfortable and great food!

Some staff were a little abrupt, but very efficient and helpful.

empty seat next to mine good entertainment system Food wasn't horrible

As always, ended up with an AA plane. Seats were weirdly short. Seatbelt was too short to allow me to comfortably lie down in the empty seat next to mine Not nearly enough water - they didn't come through at all between dinner and breakfast

The boarding attendant almost made me miss the flight over what I had already confirmed I.e traveling using an extension to a green card. Coaching needed on the topic.

The food was good, the service was excellent, and we had achance to sleep.

Nothing

I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.

If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.

Very cramped and terrible food. Entertainment was very limited much better on other airlines.

These long haul flights are getting more and more cramped.

I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags.

short - efficient

no problems