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the crew was very attentive and was good with the customers. have no complaints there.

the international flight was good bu the choices of movies and music left a lot to be desired.

New boarding system of putting your hand luggage on ready was good.

You have to pay for food and entertainment even though flight over 4 hours.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Honestly, this was the worst flight I have ever experienced, which was a surprise since I have enjoyed British airways before. The first surprise is the flight I booked wasn't finair even though I booked finair.

The seats were beyond small. An average size male next to me spilled over into my seat. I am an average weight female & lacked the most basic space. The plane was horribly hot for the entire 8 hour flight. The crew was sweet, but they couldn't make up for the discomfort. Besides being hot and stuffy it didn't feel like the airline was pumping enough oxygen into the passenger area. The ride was pure torture.

Absolutely nothing I had to beg and plead for a bassinet for my 7 month old child

Staff were unhelpful didn't let me board early with an infant. Said they didn't have a bassinet for the baby as people had paid money to be in the seats I needed for a bassinet

Everything best airline I've ever flown with great job

The crew were wonderful.

Getting to London safely.

Where to start... Entertainment- My TV was broken until half way through the flight and even the then the controller never worked limiting my options. Then there were only about 6 movies to choose from and when you chose one you would either have to wait 11-29 minutes for the next showing or join an already in progress showing. Cleanliess - there were used tissue in my seat back pocket that I found when I went to grab a magazine. I had a window seat and when I lifted it there were greasy head or hand (or both) prints visibly all over the window. I got sick the day after arriving and I don't doubt these things contributed. Comfort - seat was fine except underneath where my feet should go there was some kind of metal box affixed to the floor. Luckily my neighbor let me share their space. The overhead reading light wouldn't shut off so we had to tape a box lid over it to be able to let ourselves and those around us sleep. Food- Im gluten free and requested a special meal. It was cold, tasted horrible, and the same lemon cookie (the only edible thing) they gave me for dessert they also gave me for breakfast. The in crew attendants were nice and tried to help as much as possible. I may have gotten a good deal on the flight and been in economy but it is still a lot of money to me.fTo book with one airline and get another is disappointing, even more disapointing was the experience. I'm very glad to have gotten to london safely but am hoping for a much better journey home and will think twice before booking international on kayak/British Airways again. Definitely will never fly American overseas EVER again. I'm sorry to write something like this but it genuinely was awful and I've been sick most my trip.

Had to turn around and land in Chicago because of presumed medical emaergency, which did not appear that urgent. Missed connecting flights

Professionalism value of service

let me think....

The in-flight entertainment system wasn't working well, and the flight was fairly bumpy (obviously something the airline couldn't do anything about)

Food was good, staff friendly

Chairs weren't as comfortable as deltas

Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor.

Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Movie selection was excellent.

Uncomfortable seats and tight quarters. First class was too expensive.

Excellent service - on time, comfortable and great food!

Some staff were a little abrupt, but very efficient and helpful.

Wifi

Delayed boarding and agent confusion.

Absolutely no leg room. Much less than most major airlines.

Temperature on flight was comfortably cool. Food was delicious and flight attendants were pleasant and attentive. The flight was full but service was prompt. Very enjoyable!

The lighting on my screen made it difficult to see it very well...adjusting brightness was not effective. Also, the programming selection was somewhat limited and it would have been nice to start a movie when you wanted instead of waiting.

Very friendly plenty of room on a 90% full flight.

Wished they had offered water during the flight in addition to two times drinks service was offered

empty seat next to mine good entertainment system Food wasn't horrible

As always, ended up with an AA plane. Seats were weirdly short. Seatbelt was too short to allow me to comfortably lie down in the empty seat next to mine Not nearly enough water - they didn't come through at all between dinner and breakfast

The boarding attendant almost made me miss the flight over what I had already confirmed I.e traveling using an extension to a green card. Coaching needed on the topic.

My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others.

Crew were fine.

Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong.