Flight was constantly delayed with significant changes in time, it was supposed to get to Colorado Springs at 8:30 PM but it got there after midnight.
I don't know why flying out of Sarasota requires two plane changes.
Plane was late. Zero service for 2+ hour flight and it was not that bumpy.
Great flight. Good snacks and drinks. Grateful it was free. The flight from Nashville to louisville, i think her name was Tracy (not sure that's right) super awesome, nice and cheerful. She really enjoyed being at work today! She was the person who scanned the boarding pass on flight wn941. She should be recommended for a raise !
I elected to pay for the upgrades and found very little difference
The flight crew was extremely rude and especially not helpful when our flight was delayed.
Still a fan of open seating. Flight was on schedule and arrived on time. The 737 MAX is very comfortable.
The flight in it self was good. The delays looking for pilots was unexpected.
This flight left late. We had A46/A47 boarding, but SW boarded 45 people from an interrupted flight ahead of us. It was a zoo. Seats are very uncomfortable, even for a 5’8” person of normal BMI.
The crew was very helpful, nice friendly. The only issue I have was the horrible turbulence that we experienced leaving Dallas love field airport. It lasted about 20 minutes I think.
Overall its fine, but I've been lowering my bar for what to expect over the years. What I look forward to most is the crew. Alaska's flight crews are the best. I compare every other airline I fly to yours. Ok, so now lets discuss the plane and amenities: One of the bathroom sinks was inoperable. The crew did the right thing by putting hand sanitizer there. On food - there really isn't any food on these flights unless you pre-buy it and I missed the window, so I ate some garbage in DFW's Terminal E. Let's face it - terminal food in most airports is just junk, so not your fault. The only snack we got on our flight was a bag of salty, cinnamon flavored pretzels. I ate mine, because I was hungry, but really felt like it was a waste of calories. Entertainment options aren't as good as they used to be. I guess Hollywood, Netflix and HBO just aren't creating content like they used to, or we watched everything during COVID and can't be satisfied anymore. I partially finished a number of different shows, ranging from stand up comedians, movies, tv series and foreign films trying to find something. In the end, I could see why nearly everyone around me was brain rotting on Instagram, so I zoned out listening to my favorite playlist and plinked away at email. I see you next month!
Boarded us on a plane that had ongoing maintenance and it was 105 degrees out. Sat in the cooking heat for an hour before taking off. WiFi didn’t work over half the flight so I couldn’t get any work done
The flight was on time, seats were comfortable, crew is friendly and professional. Nice flight overall. Thanks!
Flight was delayed and we were left in the plane with planed turned off, took so long to get to destination and luggages were lost. Such a hectic travel
I've been loyal to Alaska Airlines for nearly 25 years and before the merger I had much better benefits. However, since the merger with Hawaiian Air, you've bumped me from group A to B or C and I now get poor selection of seats in the back of the plane.
Would not let us check in our luggage. Flight was 40 minutes late, so we really did have time to check in our luggage. Could not get on another flight even for the next day, calling the Alaska service numbers provided, it stated the average wait time to speak to anyone on the phone was 8 HOURS! Alaska would not refund our tix. Never again!!!!!
Morbidly obese dude took half my seat. Sore shoulders back from being squeezed. Shame on the airline for not making this guy purchase two seats
The flight was on time and got in early which allowed us to get to our next flight.
Flight attendants made this flight wonderful. They made sure everyone had what they needed and anticipated future needs. They made adjustments as needed. It was clear this was an experienced crew.
All went well, right on time, easy boarding. We ordered the evergreens grain bowl and were surprised and pleased how adequate it was for vegan lunch! Landing was smooth and gate exit was easy
It was delayed over an hour and a lot of announcements disrupting movie.
Delta has joint the nickel and diming airlines. The experience is getting worst by the day. 1,000,000 miles for a trip to Asia in Business Class where I got the same thing for just under 90,000 miles through an Asian airline. Where is Richard Anderson? Please come back!
I had an extensive delay on my previous flight and we had another delay due to the crew not being there. We were scheduled to have a late arrival but due to the delay it was even longer.
The WiFi was not working. That made for a long flight.
Flight was delayed due to crew being not on time
Flight was delayed. No information on why it was delayed. After we boarded the flight, , the crew made announcement that the captain hs not arrived and he will take 15 mins more to arrive. Passengers were just sitting patiently for the captain to arrive and start, Terrible experience.
Timing, quality of service, promptness and courtesy of the staff
It would have been better if the flight wasn't delayed by 2.5 hours
I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX
Lisa the flight attendent was absolutely wonderful - I loved her energy and you could tell that this crew was amazing family - thank you for making our flight home to LA so very fun! Love and Sun Chips!
I am absolutely furious with American. they shut the door in my face when I was trying to board the flight and kicked me off of it. They made no attempt to call my name or contact me or anything. They just said they gave my seat away. The customer service response has been atrocious. I will never fly this airline again as long as I live.
Worst experience ever, extremely disorganized airline with super rude crew for first class passengers. I have submitted feedback to AA customer care online that this was my worst experience traveling in over 30 years
The plane was late getting to Ontario by half an hour which makes it inconvenient when you have people waiting for you.
Awful! We boarded and then sat on the plane for 50 mins before having to deplane due to a maintenance issue which should have been addressed before boarding. Then we had to change terminals as there was no other plane for us at the current terminal. Then we waited another 2 and a half hours to board again only to wait for 50 mins on the plane again for the snacks to be brought from the broken plane. And once we were on the flight we still only got the complimentary cookie and soda or water. No food vouchers provided even though we had waited over 3 hours for our flight.
Horrible. No AC. No Air inside the plane. We had to deplane twice! It is late almost 5 hrs in total. I almost passed out and about to call 911. I asked the crew to be honest and open the door. The lady next to me was lay down in the floor due to heat and no air inside the plane. I got headaches, can’t wait the replacement flight about midnight Dallas time. I end it up rebook for next day flight and stay overnight using my own pocket in a hotel nearby due to headaches and can’t breath. I still have a headache this morning. Still not decided yes how to file this issue to AA and/or FAA.
Worst communication. Delayed boarding for two hours without a single announcement until hour 1 had passed - on time status showing until our flight was supposed to takeoff and the crew had already walked away. No one was boarding. Disgusting part of DFW overcrowded with no AC on a 97 degree day. Then the first app update is that we’d take off in 15 mins… but again no one had boarded a full flight. No announcement in the terminal so everyone is just crowded around a disgusting place with no info for over an hour which turned into two. This was an overfill flight and a disgrace to passenger decency all while likely just trying to fix their own issue of overbooking. The worst airline at the worst airport.
Mechanical delay > Crew Time out. No communication to passengers. Crew time out was positioned as a surprise (even though it must have been know at the time of boarding that the crew would time out.
Initial flight had an engine overheat - returned to DFW. Had another plane ready, but crew timed out. Had to wait 5h for boarding. Fully boarded and pilot says plane is not flight worthy. Deplane and go to the other end of the terminal. Wait an hour to board third plane because the crew couldn’t leave the second plane because no wheelchairs were brought to remove passengers. Finally take off and there is no catering (in flight service) even in first class. Very much an AA failure.
Flight cancelled. Twice. And no communication. No gate agent. Went past boarding time and had to go and see email from AA. Airport communication was bad
Was put into a seat right behind the toilet that had no entertainment possible but did have plenty of leg room over noisy part of plane.
Gate not determined until I got to the airport - hard to plan the trip to the airport.
Very well recently! Frontier is improving and less harrassing customer on luggages! Positive!
Terrible. The canceled my entire flight when I requested a refund for a trip frontier canceled trip one way.
i was unable to check in the flight. refund requested
Book with frontier airlines with the mentality that they'll cancel your flight, kick you off and lose your luggage. Anything besides that is a win. Compare prices with other airlines (to include luggage) and if frontier is still worth it, book it but know all of their policies.
Would be great if Frontier can Assign Seats together under one PNR
Boarding was organized and flight was on time. Overall very satisfied with my flight.
The boarding gate was in Terminal D, but the Frontier counter was in Terminal E. So I had to move back and forth between terminals to check in my luggage. This was the worst experience that I had in terms of flights.
My departure gate was E10 but no kiosk at E10 for check in & no one to ask. A United attendant helped direct us to E38 for check in. The kiosks at E38 were all malfunctioning. A counter agent had to check us in. We then had to walk back to E10 for boarding. E10 to E38 at DfW is not an easy trek. No where in all the info they sent us indicated there were issues to over come. They can cut only so many corners. Luckily we arrived plenty early to deal with Frontier’s inefficiency.
I had to cancel within 1hour of the reservation an they put you through hell to . no live customer service desk. I'm handy caped and they make it almost impossible to cancel. They are steeling my money. You should not have that airline on your site. Contact me and I will give you all info. Of what the are doing to me just notable treatment they are set up like that to take people
