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On time, new plane

Paying extra for everything. Lots of loud kids. Tiny tray.

Their honesty and the price. They tell you upfront that you are paying for a seat from point A to point B and that's it. Anything extra will Cost you. With that in mind I prepared myself to try and not receive any additional costs and I didn't. The staff was very friendly And helpful and our flight attendant was awesome and made our trip even more enjoyable. Being only 5'4" tall the leg room and seat size were accommodating and comfortable for me. We didn't pay to sit together but we checked in online at the same time and wound up sitting in the same row!

I wish there was a way to know where we were flying over since we were on a 4 hour flight and the scenery was exquisite! Other than that, no complaints!

That it got me there safe

Having to pay extra 24 hours in advance for a seat. There were no available "free" seats 24 hours before flight time.

Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!

The crew was fine.

At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

On time boarding and landing

The pilot decided to talk on the intercom almost the entire trip. Made it difficult to sleep or read.

Flight attendants were very helpful with the fact I was flying with 2 children

Intercoms was so quiet you couldn't hear the captain

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Nice customer service, flight attends very nice and helpful

Overall all was good

I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)

Horrible service. From checking in my luggage. From the staff at the podium. From flight attendants. Nobody smiling. The way they talk to people very condescending. I gave this airlines a try because I was more of "see is to believe" kind of person. Probably the last time I would fly with Spirit and tell my family and friends as well.

Spirits policies are hidden and terrible. They don't let you know about their hidden fees and it's pathetic.

There was nothing special that was positive.

The airline charged for carry-on bags. This made the flight more expensive than the next best option. The airline also charge for drinks, selecting ANY seat, and other items included as free by 95% of competing airlines. Kayak was wrong about this being the lowest priced flight. Essentially I was tricked into paying more for inferior service. Next time add in an additional $64 to the price of any Spirit Airlines flight.

The crew was friendly

Everything is an add on and it's so crazy expensive!!! 55 for a carry on and ONLY one way?!?! You have got to be kidding me. Then they make you pay to even select your seats. I will never fly spirit again. Because of all the add ons for the "services" they provide it becomes the same or even more expensive than other airlines. At least with other airlines you get more comfortable seats and TVs, music etc and other airlines won't make you pay for a glass of water on a 4 hr flight.... Never fly SPIRIT!!!!

This is the bolt bus of the sky...with hidden fees. Will never fly spirit for coast to coast flight EVER AGAIN

I got back to Portland

That the crew Was less than friendly, they sat and glared at us the whole flight, snapped at people if they asked questions, I don't like all of the hidden fee's your airline changes, I don't know if I'll use you again, and I do plan on a lot of air travel this year.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Everyone was so helpful and friendly!! Smooth ride❣

An overall excellent flight. I have no complaints.