Pros: "Great crew"
Cons: "The plane was old and the seats were uncomfortable."
Pros: "Only that there was no middle seat, but I had no idea it was such a small plane."
Cons: "Bigger plane"
Pros: "Nothing. Terrible customer service; horrible experience."
Cons: "Nothing. Terrible customer service; horrible experience."
Pros: "Great flight, great take off, great landing, great staff"
Cons: "Nothing. Very good"
Pros: "Airline changed planes after inbound flight was diverted due to weather."
Cons: "Set and enforce limits on carry on bags, especially on these smaller planes."
Pros: "I loved the convenience of flying out of an airport 20 minutes from my house!"
Cons: "Our flight was delayed an hour leaving Santa Rosa and on the return, we waited on the runway for 45 minutes before unloading."
Pros: "Great staff, good accommodations."
Pros: "Seat comfort"
Cons: "Nothing much"
Cons: "5 hour delay, forced $40 Lyft ride instead of Bart since it is past midnight/last train. I was not provided a taxi voucher."
Pros: "Quick boarding because not many passengers."
Cons: "Need larger luggage room. Lots of people were waiting because a guy just could not fit his luggage in overhead bin. Airplanes are very old."
Pros: "Quality inside the aircraft"
Cons: "More efficiency on travel times, as in the time that you are supposed to land, you land."
Pros: "Great crew, easy boarding"
Cons: "More luggage space in the overhead bin"
Pros: "I slept the entire time."
Cons: "Seats aren’t very comfortable"
Pros: "Smooth flight"
Cons: "4.5 hours late, DAL Alaska employees were unfriendly and unapologetic for this disaster of a flight"
Pros: "Crew and seating was comfortable"
Cons: "The bus ride after the arrival in LA kinda sucked but I understand it’s bc of the construction. A little more heads up would have been appreciated."
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "All the issues related to a small plane."
Cons: "The crew was great."
Cons: "Really bumpy flight. And flight was late."
Cons: "The flight was delayed 6 hours. The snacks I wanted were unavailable. When we finally landed we were taken off the plane in the back of the airport down stairs attached to the plane and loaded onto a bus and taken to the airport underground. Worst experience ever."
Pros: "Everything went smoothly. Flight didn’t include food or entertainment."
Pros: "Short flight, generous complimentary drink portions."
Cons: "Another passenger was in my assigned seat. When I called him on it, he acted all confused, but made no effort to move. I had to put my bag in a further bin because there was no room in the one next to my seat and when I returned to my seat, the man was still there. I told an attendant, but the man only gave me the number of HIS seat and told me it was the same. I told him it was NOT the same. I assumed he wanted to sit next to a friend, so I just let it go and the flight attendant just kind of drifted away. I also didn't want to be the one getting tackled by an Air Marshall for causing a fuss. Turns out, that man didn't even know the person he was sitting next to. I suspect he just wanted to get out of the plane sooner. Either way, this shouldn't be allowed to happen - what's the point of choosing your seats if someone else can just take it from you?"
Pros: "Crew was great. Easy on and off plane."
Cons: "Seats were a bit tight. No entertainment"
Pros: "Kind crew"
Cons: "It was great and early!"
Cons: "There was only water served then 30 minutes before landing they served juice. We had to ask if we wanted some of the cookies they are suppose to give out"
Pros: "The timeliness, crew were very nice and courteous. The overall feel was very positive. The lady at the check in counter was amazing.she was friendly,welcoming and set a very good tone for the flight"
Cons: "There was really nothing that I did not like on the flight that I can think about right now"
Pros: "Crews and service are nice"
Cons: "Flight was an hour late."
Pros: "Plane was very clean. Great staff. Overhead space was geat. The aisle was wide enough to pull my roller bag.Best thing was the leg room. It was more spacious than most of your competition."
Cons: "N/A. There was no entertainment: Regional Jet. And the food was...Airplane Food. Not a big deal."
Pros: "Coffee refills"
Cons: "All was good"
Pros: "For no extra charge the seats were comfortable and had legroom, a rarity these days! Great video screen with excellent free content. My bag was right there when I got to baggage claim too."
Cons: "Great flight. Gave the food one star but wasn’t applicable because I didn’t have any."
Pros: "I'm not sure who did it but I got bumped up to First Class. In the plane I was greeted by one of the pilots and an attendant that offered me a bottle of water and a hot towel. I just finished a long hot day in Texas, and the courtesy and comfort I received on the flight just made my day."
Cons: "Too comfortable to notice anything"
Pros: "I would have to get the machine that the crew already tried to fix on a prior flight! My bad luck, for sure. And the2 people next to me talked the entire trip. So I thought I could just listen to music, but no. The flight attendant said that was gone together with the games. Not a good flight for me. I even moved to the bank of the plane, to read my book in peace, only to end up hearing 1 very loud FA talking!"
Cons: "Read above."
Pros: "I missed my flight by mere minutes. It was my responsibility to make it to the airport with ample time, but the doors closed on me with 7 min until scheduled take off. I understand the rule is that the doors close at 10 min before take off. The gate agent immediately put me on standby for the next flight and notified me that there was a good chance I could get on that flight."
Cons: "Did not get to sample the food as I fell asleep as soon as we got into the air. I kept waking up however because the seats were not very comfortable. There was not any space to recline the seats so my back was upright and it was difficult to be in a comfortable position. I have been in worse seats with other airlines, so the seats on this plane were not terrible, but travelers would benefit from an ability to recline, even slightly, and an adjustable neck padding."
Pros: "Movies & complimentary drink"
Cons: "Wait, delay. Lack of information given in regards to delay"
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Pros: "The crew was excellent and the aircraft was clean."
Cons: "The only downside was the plane had no food and the announcement wasn’t made until we were already boarding (they didn’t know either - not their fault). I was expecting lunch since I was in first class, but the crew did as well as they could to provide us with snacks."
Pros: "The crew was very pleasant & accommodating. Anytime you can make it from point A to point B safely then it's a 5star rating in my book."
Cons: "Seats are just so uncomfortable especially for short people."
Pros: "Great staff. Quick boarding. Appreciate them greatly."
Cons: "Nothing it was a wonderful experience. Maybe if the weather in DC had have been better"
Cons: "At the gate the representative would not let me and another passenger board. Even though the plane was still at the gate."
Cons: "Seats are not so comfortable"
Cons: "No overhead space Uncomfortable"
Pros: "Smooth departure and arrivals; Seamless flight"
Cons: "Alaska staff (in-person and over the phone) was rude and lacked compassion for loosing my luggage; They were very discourteous about my feelings for having to stay an additional 4 1/2 hours at LGA at the airport to wait for my luggage. I tried to explain that LGA was not my final destination and FedEx'ing my luggage (with no concrete time-frame of delivery) was not an option; I desperately hoped that a compromised could be reached but all staff we not empathetic towards my issue. I tired to explain that because I would now be missing my train to Philadelphia, and would be traveling late, on a Sunday evening, that I'd more likely to be stranded in New York state.The overall demeanor of the Alaska staff was more like 'take it or leave'. I felt like their inconvenience was not amended by a resolution that would make me feel comfortable about ever traveling with Alaska (or Virgin) again. I felt like a burden to an airline to could careless about time and money. This airline does not prioritize customer service. My original LGA arrival time was 440pm, and i was expecting to get home (Philadelphia) at least by 830pm, but because my luggage was misplaced, I missed my train, and the option of busing home. Fortunately, and unfortunately, my luggage was able to get on a late flight to LGA. I did not receive my luggage until 915pm, and did not get home/Philadelphia until 1230am courteous to me purchasing a second/expensive/emergency Amtrak ticket. Thanks Alaska -___-"
Cons: "Plane issues kept us on the tarmac for 2.5 hours before we took off"
Cons: "When we got to the gate 3 hours early, we ordered a wheel chair for my wine to board the plane as soon as the first gate personnel arrived. At boarding time the clueless person who brought the wheel chair for us gave it to a 20 something man with a foot in a cast and crutches while my 71 year old wife had to wait until another wheelchair could be brought. The irony is that two wheelchairs were there until just. Edited boarding time and both were taken away."
Cons: "The check in attendant wouldn't allow us to check our wine so we had to rent a car and drive down to Los Angeles"
Pros: "Comfortable seats, lovely flight attendant, nice snack which thankfully were not dried pretzels"
Cons: "No hot water for tea"