Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "I’m would be much better if I can sit by my husband."
Pros: "Nothing"
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Cons: "Had to wait for the crew from another flight before boarding p"
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Pros: "Older style cabin, but still a comfortable flight. Crew was friendly."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "The new seats were so uncomfortable, I couldn't sit shoulder to shoulder with the people next to me"
Pros: "Arrived home safely"
Cons: "Arrived very early due to logistics and our flight was not leaving for 9 hrs and the AA Representative would only put us on a earlier flight if we paid a large fee, so we waited then the original flight was delayed 2 hours and we nearly missed our connection in another city, it all could have been avoided if a little flexability and care were involved to put us on a earlier flight"
Pros: "Nice flight. Nice aircraft. Very nice flight attendants. Thank you."
Cons: "No issues at all."
Cons: "More leg room that iI don't have top pay extra for"
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Cons: "The flight was three hours late!!!!!!! I had to get on and get off the plane with all my stuff. This has financial implications on the ground later that evening in Uber Cost and I had to pay for the additional day for my car because I was not able to pick it up at the originally scheduled time. I contacted United and have not heard ANYTHING!!!!! Please help me get my money back!!!"
Pros: "Couldn’t get clearance to leave because bathrooms didn’t pass?? Why would it take another hour when the plane had already been there an hour and a half"
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Pros: "I liked the customer service wfrom the woman who helped us find a way with patience to get a working card to get our luggage checked in. I liked the customer service on the flight they were attentive and friendly."
Cons: "The options to pay baggage with one card is rough on the average traveler, the baggage charges cost as much tickets!"
Pros: "I purchased a ticket for my 18 year old dog $ 125.00 each way to fly with me to Kalispell and back. She is so old that she can not SEE, HEAR, or BARK any longer. I understood she needed to be under the seat for take off and landing but I was told by the ticket agent and flight attendants on my first flight that she could sit on my lap during the flight. Everything was great on the way there. On the returning flight,.... the flight attendant was so RUDE to me. She saw that after we were airborne and at a steady altitude, I brought my dog "Kacey" up into my lap. She immediately raised her voice and stated the dog needed to remain on the ground. I politely explained her condition BUT she refused to listen to anything. I put my poor old dog back under the seat. After approx 20 min I could hear her patting very loud. I lifted her again and asked a different flight attendant for some water. She was very hot on the floor. Or course, the flight attendant saw my little chihuahua drinking the water and said that after she drinks a little more, she must remain under the seat. By now, my husband is getting annoyed. He tried explaining to the flight attendant the medical needs that my dog has " she's on protein shakes" which were approved their security. and how fragile she is. She can't BARK, SEE, or HEAR. Yes, we will be putting her down soon but we took her to Montana for my daughter to say her GOODBYES!! Sorry to say, but that flight attendant has turned me away from UNITED AIR LINES forever. Feel free to call me 352-804-8344. You may send this to UNITED AIRLINES too!! Thanks Karen Hope"
Pros: "We were forced to re-book this leg of our trip because of "insufficient" layover time. The United Airlines staff helping the numerous customers that were forced to re-book were not friendly, did not function with any sense of urgency and were as minimally helpful as possible with the inconvenience. After exiting customs we had 30 minutes to get to our gate, instead of offering to take us to the front of the line to get through security faster we were simply told we would not get through it in enough time to make our flight. Initially we were not even told we were going to be re-booking our flight, we were only told that we needed to re-check our bags at the counter after exiting customs. The entire interaction was very frustrating."
Cons: "I saw my bag come out of the baggage claim ripped open. My stuff coming out. My zipper was complety destroyed and my locking mechanism on my bag was ripped off even though it wasn't locked."
Pros: "The crew called out beautiful sights as we passed over them. The flight attendants were sweet"
Cons: "Would have been nice to have some entertainment"
Pros: "Flight was on time and the aircraft was clean."
Cons: "I quickly realized that it was a mistake to only pay $8 additional for my cramped seating. I felt like I was on public transportation with absolutely no legroom. They have designed the new plastic seats to be as thin as possible with a tiny 6" flap -not even a tray that can hold a drink. Ridiculous!"
Pros: "Price was right and my golf clubs arrived without incident."
Cons: "Flight was delayed over 1 hour with little explanation."
Pros: "Flight duration"
Cons: "The delayed plane that they wouldn't tell me why it was delayed"
Pros: "On time"
Cons: "The plane sounded like it needed maintenance. Very loud sounds!"
Pros: "Great price!"
Cons: "The seating is even tighter than normal coach, but my flight was only 2 hours so it was no big deal. I don't think I would take a longer flight with seating that tight."
Cons: "Ridiculous unbundled pricing. They charge for aisle seats. We paid $19 each for seats that were NOT the ones with extra leg room. They charge $40 for carry-on items. The attendant never asked us if we wanted anything to drink. When we requested something, she had to have a more senior attendant come tell us that only water is free. Soda is $2. A couple traveling with us bought the trail mix, which was incredibly stale. He asked for water, which he never received. Fly Frontier only if there are absolutely no alternatives."
Pros: "Nothing. Literally nothing at all."
Cons: "This situation is a clear statement about the unfortunate state of affairs regarding "customer service". If anyone uses the bromide "the customer is all important", cite this example as proof positive of the lie that is that tired statement. This circumstance, was, essentially no one's fault and yet the employee reaction on behalf of Frontier airlines speaks volumes to the general attitude that the ORGANIZATION takes toward its paying customers. Due to delays on the first leg of the trip from DC to Denver, the connecting flight was missed. This is understandable on its own, as I have no expectation that a second flight would be held for me. However, the fact that Frontier, as an organization, feels ABSOLUTELY NO OBLIGATION WHATSOEVER to assisting their customers in arriving to their ultimate destination in a timely manner means they will never, EVER, get my money again. To make matters worse, the two options they DID offer, were unacceptable: 1) Offered a flight to an airport an hour away from my destination & 2) Offered a flight to my actual destination...two days later (in the airport on Tuesday; they offered to get me on a flight to my destination Thursday) AND this offer with absolutely no assistance regarding sleeping arrangements for TWO NIGHTS. In short, trip was complicated for which I do not blame Frontier. However, their complete lack of customer service to a paying customer ultimately has cost them future customers. My family travels frequently and I will certainly advise any and all persons I know NOT TO EVER TRAVEL ON FRONTIER AIRLINES! I will, however, recommend the FAR MORE CUSTOMER FRIENDLY DELTA airlines)"
Pros: "Flight time"
Cons: "My flight was delayed twice, so I arrived an hour before my departure. I could not check in online because of the flight delay. When I went online to check in, I kept receiving "error" messages. Once I arrived at the airport there was a long line of people waiting to check in. NO ONE was using the check in kiosks for the same reason they could not check in online. As a customer, I expect to have the availablility of resources when checking in online. This is how I always check in. Your technical issues is irresponsible on Frontier's end. When I was finally greeted by the agent, she said that there was 41 minutes until departure and that I could not check in my bags. I asked if I could put my bag onto another flight. She said that after 9/11, they do not allow passengers to board flights without their bags. I asked to speak to her manager. She tried calling the manager who was not picking up her phone. After she got ahold of the manager, it took her ten minutes to come down. I asked Frontier's manager, Brehona why it took her ten minutes. She was immediately offended and rude. she did not even try to assist me. She told me I needed to rebook and could not waive a $99 booking fee. This was a lie. I called Frontier's customer service to at least have the $99 fee waived because it was not my fault I did not make the flight. I was on time. In comparison, I have been in a similiar situation (with a different and much better airline) where the manager was where she was supposed to be, which was behind the counter actually doing her job managing. The other airlines manager was able to go outside and contact other people to get my bags onto the flight. With Frontier's manager, she made zero effort to assist me. On top of that, she notated on my account that she was not removing the $99 fee. This fee IS waivable, especially under the circumstances that I was in: my flight was delayed twice, I missed the cut off time by two minutes and that time increased due to the manager's behavior and untimelines responses to her employees. because the Frontier's manager Brehona made that notation, I could not have the fee waived because they do not override decisions of other managers. I had to book a new flight and pay the $99 fee. I confronted Brehona and told her that the fee is refundable and customer service was going to refund me if it were not for Brehona's notation. She lied that she did not make that notation. I told her that I knew she did. She admitted to it then went crazy and said I cannot get on my second flight that I just booked!!! She called security to try to kick me out. Of course I wasn't kicked out of the airport because I didn't violate any laws. Brehona provided me with bad service, created a hostile environment for me and was going on a power trip harassing me and refusing me flights. I called Frontier's customer service and they told me that my flight was non-refundable. Worst experience of my life. I will never fly with Frontier again!"
Pros: "It's cheap which is nice but beware of hidden fees"
Cons: "It's more expensive to CARRY on your luggage rather then check it!!!!! I feel like it's a sneaky way to charge you as people mostly try to carry on. They do that to AVOID extra charges. May sound petty but it really irked me. On another note, when ordering a cocktail you pay on a IPAD which asks you the percentage of gratuity you would like to leave. Grossly inappropriate as flight crew cannot except tips under FAA law."
Pros: "Everything!!! Super impressed!"
Cons: "That I had to leave the amazing experience and go on vacation. :("
Pros: "The gate attendant was super helpful and changed my seat to one closer to the front because I needed off the plain quickly for business. Te flight crew were personal and engaging, and made the trip lighter and fun (even). Well done crew!"
Cons: "The great price and then a la carte everything else is frustrating, but if you fly Spirit, you know what you're getting. The baggage fee for a carry on was too high in my opinion."
Cons: "The checked baggage...$84. REALLY? That will make me rethink my future travel plans...with other airlines."
Cons: "Worst policies of any company I've ever flown with and I will never fly with them again."
Pros: "Nothing"
Cons: "Canceled my flight last minute, didn't notify me at all."
Cons: "I paid more money during check in to an upgrade seat. Once on the plane, other passengers sat WHERE EVER they wanted. The staff had problems with accountability because seat numbers and ticket assignments were completely ignored. What good is a seat assignment if staff ignores the flight manifest. In the future I will no longer fly spirit because you do not value my upgrade. I feel you have unfairly taken my upgrade money only to find out that passenger's can ignore the upgrade costs and sit anywhere in the plane."
Cons: "1.Seated next to a very large man that should have bought 2 seats. I was only able to occupy 3/4 of my space. It was a very uncomfortable flight with having part of a strangers body touching and crowding me. There were no other seats available to move to. 2. When I asked for a glass of water, they do not give you, but you have to pay. 3. ALL other airlines allow a purse and a small carry-on. They charge $55.00 dollars. 4. They charge double for check in bag. $50.00, most others charge $25.00 I will not fly with Spirit again and heard other complaints from other passengers. This will be a short-lived airline."
Cons: "I missed my flight and my tickets were unrefundable and my bag went to San Diego. I still have not received my bag"
Pros: "I will never fly with them again."
Cons: "Customer service was aweful. Women at the front would not allow my ticket to be printed however I was already checked into my flight. They are crooks trying to squeeze money out of their travelers. If this isn't taken care I will no longer purchase from kayak either. I have been a long standing customer of yours. It's the only app I use to purchase tickets. I am now missing work and was forced to pay 100$ to get a later flight. Very disappointed."
Pros: "The cost of the trip was very low - with all the frills removed, air travel can be relatively cheap. Plan ahead - you will not be able to use TSA Pre-Check, you will have to pay extra to carry on a bag (so buy your bag online at the airline's website before you go to the airport - this is the cheapest way to do it as they charge you more to purchase the carry-on at the check-in counter and even more if you wait until the boarding gate), and you will have to pay for all beverages including water and provide your own in-flight entertainment. If you plan ahead and know what you're getting into, flying Spirit can be a pleasant experience. The flight staff is friendly and polite."
Cons: "The seats are very close together - don't expect to have any leg room - and they do not recline. Bring a neck pillow if you have any intention of sleeping."