|September||Best time to beat the crowds with an average 19% drop in price.|
|June||Most popular time to fly with an average 18% increase in price.|
Average price of a round-trip
|$654||(avg. price over the last 2 weeks)|
Mexico does not have any entry restrictions, but travelers arriving from countries affected by COVID-19 will be screened and quarantined if necessary. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 8h 10m.
In the past 3 days, the cheapest round-trip tickets were found on Multiple Airlines ($368), Aeromexico ($608) and American Airlines ($631).
For Des Moines to Guadalajara, Friday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Guadalajara back to Des Moines, the best deals are generally found on Friday, with Monday being the most expensive.
When flying out of Des Moines you will be using Des Moines, often referred to as Des Moines Airport. You will be landing at Guadalajara Miguel Hidal, also known as Guadalajara Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Des Moines to Guadalajara.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Guadalajara from Des Moines is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Guadalajara with an airline and back to Des Moines with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Guadalajara from Des Moines up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Everything was amazing"
Cons: "Nothing really."
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Pros: "Great crew"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Great crew, nice plane, awesome entertainment"
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Cons: "Better accommodation for handicap passengers."
Pros: "Crew were great, on time, helpful, friendly."
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Pros: "Accurate arrival time"
Pros: "Crew are not friendly and I didn't have proper food. I have not asked to choose meal. I thought I can tell in flight that I want veg meal."
Cons: "Since rools are changing in international travel. You should inform the new tools to the customer."
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Pros: "Friendly crew"
Cons: "Not enough leg room in seat"
Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"
Pros: "Short and easy"
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"
Pros: "Super friendly flight crew."
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "The LGA team did great in difficult situation"
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Cons: "Delayed two hours"
Cons: "Boarding process"
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Pros: "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
Cons: "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
Pros: "NOTHING AT ALL!!!!"
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Pros: "Finally, we got to use a jet bridge in Guadalajara !"
Pros: "Staff were awesome. Give them a raise."
Pros: "Flight attendants were very helpful and attentive"
Cons: "Poorly organized boarding process. Most of the passengers were Mexican and the announcements were all in English ... quite a bit of confusion. Also, they never announced Premium Boarding, just went from people with kids to Sky Priority ..."
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "Everything else"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "I liked the fact that they have a train to take you from one concourse to another!"
Cons: "Very busy airport! Boarding was delayed and flight was overbooked. I wasn't too happy but it could've been worse."
Pros: "Nice crew; with sincerely smile and attentions during all flight. The dinner was delicious... and very very important... puntual trip"
Cons: "Aircraft was smelling bad! Hygiene is the key"
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Cons: "The attendents only served one round of beverages in Comfort Plus."
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "Crew was efficient and friendly."
Cons: "I was seated in toddler central with one squirming next to me and the one ahead of me that thought her seat was a rocking chair. She banged my knees til.mom finally told her to quit."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "The check in personnel was fantastic - very helpful and friendly with a very relevant story that made me feel more relaxed. Our not so good seats were somewhat compensated by the plane staff that gave us each a full beverage can, extra pretzels, and some cookies."
Cons: "Our seats that we'd picked out seemed to get changed when we checked in and we got out in the last row, which had no window, and smelled strongly of bathroom cleaner."
Cons: "Phone chargers, screens on the seats, pillows"
Pros: "Better entertaining sistem"
Cons: "Crew wasn’t very serviceful"
Pros: "The crew was great and the flight was good n"
Cons: "Nothing everything was great"
Cons: "I cant think of anything at the moment."
Pros: "Good price compared to direct flight on United"
Cons: "The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic"
Pros: "Food and drink selection"
Cons: "Cleanliness of bathrooms. But it’s the passengers to blame . I felt like people did not clean after themselves"
Cons: "Avoid lose time boarding"
Pros: "Time and service"
Cons: "Schedules for departure and arrival other than midnight"
Pros: "Wonderful service, and also gave me a upgrade"
Cons: "copa app doesn’t let you checkin without error- had to go to the website... fail also when you get the boarding pass added to digital wallet- copa gate has no reader so u had to manually get a paper ticket and the lady was god awful slow so by that time you were in the back of line boarding"
Pros: "Crew was pleasant and efficient in performing their duties, the meal choices were very good and both flights departed and arrived on time."
Pros: "The crew in all flights was attentive and efficient!"
Cons: "This was my longer flight and did not have the same entertainment options. I had really enjoyed the movie, game, and music options on the other flights from Copa."
Pros: "All the flight are on time."
Cons: "I wish can change a little big plane."
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No guidance was given to passengers prior to boarding regarding how long it would be until boarding so everyone was just standing around pushing toward the doors. Long, unorganized boarding process. Attendants just allowed everyone to gather in front of the doors so rude passengers pushed their way to the front and cut the "line." No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline. Even worse, the flight attendant basically told me that it was my fault because I didn't ask for one in advance. Extremely poor customer service! Had I been asked, I would have requested a vegetarian meal but I did not see that option when booking."
Pros: "Fast boarding and take off, pleasant crew"
Cons: "We traveled with 16 months old toddler. When checking in online I requested kids meal under our reservation. So, I got kids meal but there was no food for me. If I didn’t request child’s meal, I would get my dinner, but my child would be hungry. It was ok, we shared, but later I asked for whole milk for my son, but they didn’t have it. I am glad I had some toddler formula with us, otherwise I don’t know what we would do. It was a 16 hour travel with one stop and they had no milk on both airplanes. I never write anything bad ever but I think the airline should reconsider kids services. There should have been milk and separate tray for child to eat."
Pros: "Easy check-in"
Pros: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Cons: "We love everything. Thanks"
Pros: "Flight always on time, staff are very friendly even with the language barrier sometimes."
Pros: "Very good"
Cons: "Tha people very nice"
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Pros: "Overall good, good service."
Cons: "Seat not comfortable, did not liked the food, cold and no blankets."
Pros: "Snacks really help jet lag Movies"
Cons: "Small aircraft"
Pros: "Excellent service"
Pros: "Glad I flew with this airline. Had my doubts at first but they were all erased with this very friendly and hassle free experience."
Cons: "Service was not helpful."
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "No entertainment at all"
Pros: "The plane crew was very attentive and into making a great experience."
Pros: "Flight to Panama City from JFK went well."
Cons: "The tickets we paid for back in August of 2017 were bought for a direct flight. When checking in for our flight back to JFK on March 18th, they told us there were no seats available. They then put us on a connecting through Orlando, all of us had to sit separately now. We had to each spent money we did not intend to use for this vacation on food since our day was well extended beyond expected and parking fees for keeping our car at JFK longer. Once arrived in Orlando, two out of the four of us missed our flight to JFK because they gave us the wrong boarding passes and because we are students in college, lost multiple hours of studying tonight. We had to then work with Delta who was kind enough to find us a flight multiple hours later. Like said before, this split our group up and caused multiple difficulties. We will never fly Copa again. They believe a $400 Copa airlines voucher is justifiable for what happened but it is not. I’ll never fly with them again for this inconvenience so a voucher doesn’t do anything."
Pros: "The staff was nice and I liked that it had a TV screen for each chair with entertainment."
Cons: "I paid extra for a seat which stayed it had extra leg room. It seemed to be the same as every other seat. The only benefit is you get to board sooner and get off the plane sooner. As far as extra room I should have booked an emergency door seat."
Pros: "Always COPA it’s on time"
Pros: "New, clean planes."
Cons: "Checking was horrible. It looked like every agent was being trained and the ones that were trained were slow. I waited 1 1/2 hours. luckily I was there 3 1/2 hours before the flight."
Cons: "Muy atentos"
Pros: "Involuntarily asked to move to next flight(flight over booked) with time delay greater than 16 hours with no compensation"
Cons: "Ground staff spoke to me nicely and explained everything but my plans day and travel was ruined because of their management and no compensation provided."
Pros: "excellent crew tribulation! good movies selection, but i suggest to add terror films to the catalog."
Cons: "they took too much time to started boarding the plane. there were no options for the burrito. only meat."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Pros: "Airline was on time . Smooth takeoff and Landing Flight attendants very efficient Meal serve was good Airline let me Checked in luggage 6 hrs before fight (had a long layover from Panama to Guadalajara"
Cons: "I had personally taken an affordable trip with long layovers but this trip had given me the reality check of the layovers ... will I take it again? It is the issue of saving money or time"
Pros: "On time."
Cons: "They should load plane from back to front. You wouldn’t have the congestion of people in the isle while you trying to get to the back of the plane. Just my opinion. Load first class. Then load the back of the plane first."
Pros: "Couldn't say, as nothing was appealing and believe you me, I'm quite easy to please; ask anyone who knows me."
Cons: "LOTS. Let's start off with the planes. They were the smallest planes I have ever flown on an international flight. Then the cabin crew is of NO help when it come to assisting in stowing your belongings, not even out of courtesy, although it's their duty. I kindly asked for a can of Sprite when they were distributing the beverages and the flight attendant snapped back while showing me an empty can, but, karma kicked in and she spilled half of my flat Sprite on the carpet; luckily, it didn't spill on me. She could have avoided the mess, embarrassment (both for her and the airline, as she demonstrated incompetency; after all, she represents the airline), and this bad review, if she had kindly complied with my request. There's more, but, I don't want this to be another chapter of 'War and Peace'."
Pros: "Free on board Entertainment"
Pros: "The food was good and the crew on the plane were very nice."
Cons: "I did not like that we were not informed that the flight was delayed 2 hours. We were only told bc we asked what was talking so long to board. It was very unprofessional and the copa representative told us that that was very normal to not tell us that the flight was delayed"
Pros: "The pilot has excellent skills"
Cons: "Unavailability of Ginger Ale. Poor food and snack server crew communication skills even if I speak fluent spanish."
Cons: "The entertainment system in my seats and several others didn't work I asked for a blanket because I was sick and they didn't have or didn't give one to me."
Pros: "When they booked me on another airline after making me wait 36 hours and finally admitting it was their mistake they inadvertently cancelled my reservation."
Cons: "They intolerant, unprofessional, they overbook flights and blame the passenger, they don't help you when this happens, they cancelled my booking and tried to blame me, they act as if they have a right to treat a customer like garbage. Don't EVER book a flight with this company. If you do you are taking a huge risk."
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "Convenient. Preferred service is worth enrolling in."
Cons: "Signs of overbooking flights. Web check-in confirmation never emailed. Had to check in normally upon arriving at airport."
Pros: "Flight was on time right on schedule."
Cons: "Checking in to front desk was really slow. Need more personal to speed the process. Thanks"
Pros: "The staff are very nice and accommodating."
Pros: "The old flight attendant was so rude to everyone you can tell she hates her job"
Cons: "Her attitude"
Pros: "It was fast to check in and the flight was on time."
Cons: "The seats that we first got but the flight attendant was kind enough ro switch us since we were by the emergency exit,"
Cons: "I thought I had paid for my bag only to arrive at the airport and be told it was not paid I had agreed to one price and was charged another and on top of that to have to pay baggage fees. I will not be using your service again nor recommending your site."
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "I love the service The workers there really helpful and friendly"
Cons: "No leg room. Space really limited."
Cons: "It was delayed and we couldn’t land on time because of air traffic. It took more time that it should have to."
Pros: "Seating and crew on flight OK"
Cons: "Airline charged me more than original price for ticket change (arrived 1 hour before takeoff, refused at checkin, had to change for a later flight)"
Pros: "Excellent smooth travel from beginning to end. I loved how well trained your crew is especially in terms of dealing with and supporting passengers with invisible disabilities. I didn't feel invisible with Aeromexico like with most other airlines. I have a rare debilitating neuromuscular disease & fibromyalgia but don't always use a wheelchair."
Pros: "Everything about Premier was excellent."
Cons: "Entertainment screen in first class seat didn't work."
Pros: "Nothing. It really was the worst travel experience we've had."
Cons: "Staff at boarding area was rude and disorganized. Plane was worst I've seen. Old with the least legroom I've seen yet."
Pros: "Flight staff excellent"
Cons: "Seating sucked"
Pros: "To be honest nothing"
Cons: "when I ask for something and they told me they gonna give the forms on the airplane,then they said we are out of this forms?you can get in in the airoport"
Pros: "the boarding."
Cons: "one hour arrival delay. seat very old and tight space."
Pros: "Good crew"
Pros: "The flight was on time both leaving and arriving. The crew were professional and took care of everyone's needs"
Pros: "Boarded quickly"
Cons: "I ended up sitting on the last row that doesn't recline...it was only an hour flight, so it was ok but I can't imagine how it would be for a longer flight. In addition, you have to pay extra to pre-chose a seat."
Cons: "Seat wouldnt recline, on the way back from guadalajara more then 1000 mosquitos wer in the cabin."
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "They had a lot of options for entertainment and the staff was nice."
Cons: "The plane was late, more than an hour. They didn't gave any food and the seats were really uncomfortable."
Pros: "The price and had no problem with the process."
Cons: "It was a l late flight but can't complain."
Pros: "The flight was expeditious and the flight crew was well organized. overall, it was a pleasant experience."
Cons: "The meal provided seemed wholesome enough for an omnivore, however, a vegetarian meal alternative was not on the menu. It's perhaps a minor inconvenience because the flight was 4 hours long. Perhaps it's too much to ask for but It would be nice if the airline would consider the dietary needs of vegetarian or vegan passengers."
Pros: "The flight attendants were very helpful."
Cons: "Nothing, everything was great."
Cons: "Sat way in the back and by the time drinks came to us, they only had one type of beer. Advice: Carry more Steward was rude. No need to be rude. If you had it, tired or don't like your job then get another job or go home and sleep. Treating people like second class is no fun for anyone or companies reputation or user experience."
Pros: "The food service and entertainment."
Cons: "I had a car seat for my baby. It was one of the last thing to be put out in luggage. I would suggest for car seat, strollers ect. They be a priority to be sent out in luggage first since babies are being held by parents, i was traveling alone, with all other luggage waiting for over 30 min. It would be much more convinient"
Pros: "The way the attendant handled the situation"
Cons: "That the airline overbooked the flight by a lot and several people weren't able to fly when scheduled. This is a very irresponsible practice. We were lucky we were not in any hurry to get to our destination and we volunteered to flight whenever available, however, it is not professional and it is very disrespectful of people's time."
Pros: "thanks for the great service!!!"
Pros: "Nice employees and i like they gave me food and water."
Pros: "On time movies and crew was very nice smooth flight"
Pros: "The plane was running at very low capacity, so many of us had rows to ourselves"
Cons: "No power outlets at the seats, No video, difficult to find power outlets before boarding the plan, the boarding area was very sanitized."
Pros: "The crew were very courteous and funny."
Cons: "The fact that the gate was change from 24 to 25 without telling us or change the boarding pass."
Cons: "Older plane, showing its age"
Cons: "Phone customer service through Kayak/vayama was horrible. Workers on the phone are very hard to understand. We missed our flight and your missed flight fee was $450 dollars! Wow. More than our ticket was worth! Over all worst flying EXPIRIENCE ever. We had to spend over $3,000 for new tickets because vayama/kayak couldn't help us when help is needed. Seems as though greed is all that is important to your company. Never using not recommending your service. As a frequent flyer, I've missed flights before and other services at least make it seem like they want to help you. Thanks for ruining our family vacation."
Pros: "Arrive on time"
Cons: "My seat was uncomfortable; I think the aircraft is old"
Cons: "On my way back I assigned myself 2 emergency exit seats instead the clerk gave me 2 isle seats towards the back of the plane, somebody needs to email or call the airline about this."
Pros: "The fact that Aeromexico still gives you food and drinks."
Cons: "Nobody follows boarding zones appropriately. Most people get into the plane when zone 1 is called, when your zone is up (providing you respect zones) you get to the plane and all luggage bins are taken and you see people already seated in your zone. Aeromexico is bad at enforcing sitting zones. One of the worst ones to do so."
Pros: "free tequuila"
Pros: "Friendly crew, offered snacks and alcoholic drinks at no charge"
Cons: "Other planes were roomier... This aircraft was cramped. Flight was late leaving and late arriving."
Pros: "I like how they offer drinks and food"
Pros: "Great check-in service,fast boarding on time. Smooth flight and very good service. Definitely do this again."
Cons: "My first flight got delayed for an hour and a half. I still had to make another 2 conecctions to get to my destination. Because of the Seattle flight got delayed I missed my other 2 flights. When I got to my second connection in Ontario stuff where so rude! I tried to explain the issue. They all ignored me and didn't schedule me to another flight till 18 hours. Even though I explained that I had a family emergency. My uncle passed away so wanted to get there as soon as I could. Honestly the worst airline. My first flying with them. Not doing it ever again! Alaska airline are suck!"
Pros: "Delayed flight But overall good experience."
Pros: "When shopping for an airline to travel Lima Peru try AeroMexico. If you do not mind a connection through Mexico City AeroMexico is the one for you and price is good. Tacha and avianca airlines are also great alternatives for traveling to Peru. If you don't mind connections. For a straight flight try LAN for flying to Lima Peru they are the best."
Pros: "Muy buen servicio."
Cons: "I didn't like that you guys made my mom and my parents week for three hours is in the you told him to fly with counsel there are special the Bevic you guys we don't wait I'm not really happy about it they had a flight on Friday next time we really professional do your management team is sucks"
Pros: "A bunch of gold digging rats that just want to drain out your money its ridiculous. Never flying with them again thats for sure."
Pros: "Flight scheduled to leave at 2am, i arrived at the airport at 11pm,3 hours early and there was the LONGEST LINE i had ever seen TO CHECK IN! At that moment i said to myself, i should had paid a bit more to fly on a different airline because that 3 hour wait really outweighs saving 50$. If someone would have said, for 50$ you can go to the front of the line, i would have paid it. Really disappointed that aeromexico made elderly people, children, pregnant women and all your customers wait in that long. Really unappreciated"
Cons: "Muy amables todo el equipo de aeromexico, Buen servicio y los precios don burnos."
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Nothing evething is ok"
Pros: "The crew was incredibly attentive and helpful."
Pros: "It was a small jet but the first class section was extremely nice."
Cons: "Small jets have limited overhead space and most roller bags have to be gate checked for pickup when you exit the plane. My roller bag is small to fit under a seat, and it fit in the overhead."
Pros: "Everything went smooth and comfortably. So that’s a good thing"
Cons: "Crying babies, but ya know, there’s not a whole lot ya can do about that"
Pros: "The movie was good and the seat is comfortable"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "Smooth flight"
Cons: "If there were no delays"
Cons: "I bought first class tickets for my anniversary trip with my wife and I couldn't get the perks of it. There was no real food on the first 2 stops (Just in this one from Dallas to GDL). And the worst part is that I couldn't get into any of lounges at any airport (flagship and/or admirals) . Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International???"
Cons: "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
Pros: "Everything was excellent"
Pros: "Service/entertainment on the plane was great."
Cons: "We were unable to check in the night before due to website issues and made it so we didn't have seats assigned until everyone else was boarded onto the plane and because of that I couldn't sit next to my girlfriend."
Pros: "Fast flight"
Cons: "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
Cons: "Didn’t fly"
Pros: "The crew was amazing, considering the late flight & full plane."
Cons: "Took forever to get the bags"
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "We didn’t crash."
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Service and boarding was smooth and friendly."
Pros: "We arrived in Charlotte early and I had enough time to grab a quick meal and hit the road."
Cons: "None. Americans Airlines has the best airline service."
Pros: "The scheduled te"
Cons: "Old plane entertainment was not working properly for a 8+ hr flight? WiFi wouldn’t connect. Dingy interior."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Cons: "Taxied for two hours, then returned for fuel and discovered an engine problem. Had to change aircraft. No food or entertainment system."
Pros: "I made it"
Cons: "I had to run for all its worth."
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "Staff are friendly and helpful"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "Entertainment on the newer AA planes is great. Meals are sparse but tasty (chicken wrap)"
Cons: "Middle seat always stinks - flight attendants on AA always seem like they hate their jobs"
Pros: "The fight was not over crowded."
Pros: "Smooth in every way."
Pros: "great flight! THank You"
Cons: "The drink was terrible, hot tea"
Pros: "Great selection on movies to pass the time and charging port for mobile devices ."
Pros: "I didn't like anything"
Cons: "I did not board the plan. I had to buy an additional ticket because I had an emergency and it was going to be over 1,000$ to change the date for me to come back"
Pros: "Seat next to mine was free. Ice cream was good."
Cons: "The crew looked sad at best, angry at worst. Never smiled. It looked like they felt like they were in bondage, not rude but very much like they hated their jobs. Two flight attendants were obese, the rest were just overweight, all but one unkempt, sloppy, washed out. Worst looking crew I've ever seen. I think they belong in another field. No inflight film after many attempts to re-boot system. What has happened to American Airlines standards, they used to be so high?"
Cons: "3 hour delay on international flight from JFK made for a very long day."
Pros: "Clean plane . excellent staff"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "crew was kind and helpfull"
Cons: "They lost my luggage for 6 days. Also a 18 hour layover just the little things that makes the difference in travel"
Cons: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Pros: "Short flight"
Cons: "No console for personal entertainment"
Cons: "For one of the premier air company's. They don't know what there doing. Old planes. Super hot. Dirty airplane."
Pros: "The crew was friendly, energetic, educational and very helpful"
Cons: "Des moines airplanes seem to be the left overs. Old and outdated."
Pros: "I liked the seats they where not that bad."
Cons: "I fell asleep and missed if they offered water or anything. And I missed if they did a safety preflight. When I purchased the tickets online it never told me that there would be a charge for my bag. The plane was half empty. People payed for there seats when it wasn't necessary there was plenty of room on the plane"
Pros: "everything was polite with a lot of courtesy service was given excellence I would recommend to everyone at all times everything was clean too"
Cons: "The flight was delayed 2 hours and the gates were so crowded. Plane was very crowded, my luggage almost went missing"
Pros: "On time"
Cons: "Smaller plane, tight space"
Pros: "Breakfast and crew member in first class"
Pros: "One of the flight attendants attitude. She was very nice, polite and smiling all the time. I don't see that very often in economy cabin."
Cons: "Better snacks and entertainment. There is no food and no screens on this flight."
Pros: "This was a full-size jet, and the seats were more comfortable than those on the regional jet."
Cons: "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"
Cons: "On time arrival."
Pros: "Delays were clearly communicated with ample time to make changes if necessary"
Cons: "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"
Pros: "Easy connections, very timely and everything worked out great."
Cons: "Plane was full"
Cons: "I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim."
Pros: "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
Cons: "The United crew really needs an attitude check. How can someone be angry at 6 am?"
Cons: "United app crashed and was not able to watch anything. Tapas snack was poor quality"
Cons: "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."
Pros: "Nothing at all"
Cons: "The flights were late and annoying"
Pros: "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"
Pros: "Decent room on the flight. No food or drink."
Pros: "Friendly service,. On time"
Pros: "Everybody was so friendly"
Pros: "No delays"
Cons: "Everyone was super nice and gelpful"
Pros: "Quick and easy. Nice crew."
Pros: "I was treated wonderfully and had an amazing times."
Cons: "Everything was great."
Cons: "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."
Cons: "Tight seats, full flights"
Pros: "The crew worked quickly to get me another flight when I was not gonna make my connection flight."
Cons: "The plane malfunctioned and their time management of telling us when it was gonna be fixed was poor."
Cons: "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
Pros: "They need larger overhead bins . It was hard to fit my carryon bag. I would prefer almonds as snacks. There was only paid entertainment available."
Cons: "Food, space, entertainment options."
Cons: "Cancelled flight. No true explanation. Lack of detail and delay caused me to miss other flight opportunities."
Cons: "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
Pros: "I loved it"
Pros: "Staff was ok."
Pros: "At least I made it"
Cons: "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
Cons: "Lack of updates"
Pros: "Everything's on time"
Cons: "The snack"
Pros: "Plain pilot profecional"
Cons: "Plain to old"
Pros: "The flight itself was uneventful and went as expected."
Cons: "We were instructed to hand in our hand luggage before boarding the plane which meant we had to wait in a long one after the flight to get the luggage back. HOWEVER, the plane had plenty of overhead luggage room to accommodate our luggage. We were told by the cabin staff that the gate personnel don't always check what size plane it is before requiring everyone to hand in their luggage."
Pros: "Flight on time, no delays or problems"
Cons: "Seating for midgets"
Cons: "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Cons: "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"
Pros: "They whole computer system went down all morning"
Cons: "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
Pros: "Crew was great!"
Cons: "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
Pros: "Everything was great, no waits, and right on time!"
Pros: "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
Cons: "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
Cons: "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."
Pros: "Crew were awesome, helpful when filling out documents for customs. it was nice to be on a less crowded plane for once."
Cons: "The plane advertized itself as having wifi, which didn't work once airborne. Why offer it if it doesn't work? Also, the plane looked like it was in rough shape, not very reassuring."
Pros: "Everything was great and the trip was on time perfect"
Pros: "Boarding was pretty quick and staff was friendly. I was in an emergency row so I had a little extra leg room in my middle seat. Also had wifi on this flight."
Cons: "Snacks need to be updated. I prefer the good old fashion pretzels, so maybe providing an option would be better."
Cons: "I have flown with United several times and will be avoiding this airline in the future. After notification that our flight had been delayed by 3 hours, the customer service was awful. The United representatives at the gate told us they could not rebook us nor would they be able to assist us with locating a different connecting flight. We then contacted customer service by phone and were directed to connecting flights. However the connecting flights were at an airport two hours away. After being informed that we would not be able to fly out the next day from the Des Moines airport, we. Had no other choice but to rent a car to drive to the Omaha airport. We had to rent a car because they would not accommodate us by changing our return flights to match where we flying out of. This whole experience has been awful for a trip that has been booked for more than 6 months. I plan to continue to inform the public of this horrendous experience."