2hours delayed and didn't give notification right away 🤷♀️. I even lost my food to rush to go to the airport. Paid $60 for seafood plate ending just leave it almost halfway on my way to the airport find out the flight was delayed. I wish they have more accurate policy to let passengers knows for any problems about the flight as soon or as early they can
Pros: "Plenty of room."
Cons: "Heavier snacks."
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Great crew!!"
Cons: "Boarding was a bit slow!"
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Cons: "Better accommodation for handicap passengers."
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Cons: "The pilot was a Daredevil"
Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"
Pros: "This was a much bigger plane so my comfort lever was better."
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Cons: "The landing was somewhat frightening."
Pros: "Super friendly flight crew."
Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "The flight crew was so polite and willing to help."
Cons: "The boarding process needs to be looked at. Maybe creating better zone style lanes might work, it's always a hassle and always a pain in the a** trying to navigate my way to the boarding door."
Pros: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Cons: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Great service, comfortable plane"
Cons: "Waited 45 minutes for de-icing"
Pros: "Service was great. Regular drinks and snacks."
Cons: "Too many announcements"
Pros: "comfortable seats"
Cons: "delay delay delay"
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Cons: "Food sold out and there was nothing left"
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
Pros: "The crew was incredibly attentive and helpful."
Pros: "Comfortable seats"
Cons: "It was all good"
Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "Good flight"
Pros: "The entertainment on the flight"
Cons: "Flight was delayed"
Pros: "Crew and seats super comfy"
Cons: "TV in the seat"
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Cons: "Staff, room, boarding process, flight schedule and more!"
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Pros: "Agents and flight crews are great."
Cons: "Too many people for too little space in gate areas in Phoenix. Not enough outlets or seating...or just space."
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "We took off and landed safely."
Cons: "Felt very low budget and cramped."
Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "The crew was nice"
Cons: "Flight was delayed"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Comfortable seats"
Cons: "Seats were narrow"
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Pros: "Very smooth flight. Competent crew."
Cons: "It was all good."
Pros: "Comfortable and on time"
Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"
Pros: "Boarding and flight was on time."
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Cons: "Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome"
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"
Pros: "Flight was on time (actually early) and smooth. The crew was very friendly."
Cons: "Right after boarding Zone 5, the crew called for Zone 6, and everyone rushed the line. Zone 5 had not yet completed boarding."
Cons: "While Delta are stepping up their snack & refreshment options, American seems to be joining the downhill slide group. If you don't like dry pretzels... choose another airline. Also had that wonderful experience of learning after boarding that you need to have downloaded the app to be able to reach any entertainment options. And, nowhere to plug the device to keep it alive. I didn't realise that AA was competing with the budget airlines like Rouge now..."
Pros: "The crew for the most part was nice."
Cons: "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."
Cons: "Boarding complete chaos. Looked like Bangladesh. Very unorganized. No airline has ever explained why they do not board from the window seat out. Would reduce much confusion. Too much to handle."
Cons: "Paid for upgraded seats to get more legroom in main cabin. But legroom in Row 6 was still cramped."
Cons: "Crew member had poor attitude. Not all just one seem to be having a bad day"
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "The flight was a great experience opposed to other airlines (frontier).I would definitely choose american airlines next time i fly."
Cons: "Delay with out any real information or updates. Nothing done for the inconvenience. Will not fly American Airlines."
Cons: "Delays I missed work Delayed three hours"
Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
Pros: "Direct flight"
Cons: "Delayed 2 hours, gate changed, no free food"
Pros: "Was about an average flight for domestic travel."
Cons: "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Cons: "Flight delayed for 4 hours"
Pros: "At 10 pm no one would help to get a room to spend the night. No vouchers. No help for a mother with infant. Had to find hotel on own."
Cons: "See above. Horrible. Absolutely horrible experience."
Pros: "Nothing I like"
Cons: "Family trip ruined because of the delay departure. And the airline is not able to do anything to make this situation better. The wait line is over an hour. Most ppl miss their flights. The crew member at the desk is very rude and doesn't have patience to explain my questions. Unsatisfied experience ever!"
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "Late to load and then put us all on the plane and made us sit on tarmac for over 1 1/2 hours"
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "The crew"
Cons: "Very bumpy from take off thru first half of flight, though this wasn’t anyone from allegiant’s fault, just scary!"
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "Both ways were good flights. The return flight however was delayed. We did enjoy buying some tickets from a lady named Valerie in Des Moines who also later had to come on the plane and remove an intoxicated woman. She made everything so easy and simple and enjoyable. And we especially enjoyed the treatment that we received as my husband is a veteran. Thank you so much for that."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Pros: "Cheap fare"
Cons: "High baggage fees. Airplane sat for 30 min after boarding for fueling and some type of technical specifications. Seats don't recline."
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Cons: "First they delayed the flight and then they cancelled the day of and I had to book a whole new flight for the day which was costly. I will never recommend that airline to anyone and I wanted to like it since I looked at their website and it looked very military friendly, but it was just disappointing"
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Cons: "everything was poor"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "STS ground crew waived goodbye. Love a small town airport"
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Pros: "It's a budget airline so don'texpect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."
Cons: "Bought two tickets, I had to pay more to sit with my wife. Seats don't recline. Endless emails before the flight telling me to pay for my carry ons."
Pros: "Some of the crew was VERY rude. I was uncomfortable and will never fly through them again."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Cons: "The weather blizzard and freeways being closed. I missed my flight"
Pros: "Check in was easy, seating comfortable, staff very polite"
Cons: "No complimentary beverage is kind of a bummer, since you do get quite thirsty during a flight"
Cons: "Late flight , now stuck on plane for 20 mins and being moved to another gate . Still on plane"
Flight was quick and on time.
Late departure. Waited on tarmac for over 20 minutes upon arrival. ZERO beverage service. Three thumbs down.
Waited 8 hours to board for a 1 hour flight, ridiculous
Things were cool. No entertainment or water
I need contact the airline my money was stolen
Well the first and worst thing is that you have to pay for a carry on bag. Which they tell you if you don’t read it when you book your flight. You can do it through their website at the ticket area. The staff in Sacramento were RUDE and wouldn’t answer any questions. I will NEVER book with Frontier again. Save the headache and book with Southwest so you don’t have to pay to carry your own bag on the plane. It cost me 41 and 37. On top of my fare. Which by the way went up as soon as I booked it. First it said 38 and then wouldn’t you know it, once I was ready to book, it went up to 78.
Cons: "Flight attendants continued to over serve drunk passengers in row 17 18 and 19. Two large parties came into the plane hammered. One spilled a drink on me while his buddies from across the aisle hit me in the eye with an empty liquor bottle screwing around. Another member of their party got up to go to the bathroom while we were landing. Flight attendants did nothing to accommodate me or the other 100 people pissed st the clowns. Last time I fly frontier most likely. I’ll be calling corporate shortly. Like to know why they continued to over serve them?"
Pros: "Modern planes. Good on board crew."
Cons: "2.5 hour delay, no explanation why."
Pros: "Quick boarding, but I think it was just so that they we not fined by the FAA"
Cons: "My flight was delayed over FOUR HOURS! My flight was supposed to take off at 2:53 pm and we didn’t leave SFO until 6:39 pm! I received a text message at 9 am telling me that the flight was delayed until 4:05 pm....okay, no problem, I had not left for the airport yet, so no biggie. At 10:48 am, I received another text that the flight was delayed until 3:35 pm...still not a problem. A couple of minutes later, another text. My flight is now on time. Still no problem, because I usually add in 30 minutes in case Murphy of Murphy’s law shows up and throws a wrench into things. I get to the airport with plenty of time to spare & clear security... then get a new text notification at 2:08 saying that the flight is delayed for FOUR HOURS!!! Are you kidding me? On top of that, the customer service representatives made an announcement that there was a maintenance problem with the original airplane and a new one was enroute to take up the slack. They said this as a statement and offered no apologies or sorry for the inconvenience. They stayed at the check in desk for an hour, and then left and didn’t come bac until 20 minutes before the plane arrived at the gate. I will NEVER fly this airline again!"
Pros: "When I told people I was taking Frontier, they scoffed, rolled their eyes, and joked that I'd have to pay to use the bathroom. Well, it wasn't THAT bad. In fact, I got an assigned seat (in contrast to Southwest). Plane was fairly new, and the seat wasn't too small (then again, not super big). One flight attendant tried to make the atmosphere festive since we were going to Vegas and some people got absolutely shit-faced on the flight. I thought this was kind of cool, but I'm sure some people were annoyed since the drunks got VERY loud. For the price, I would definitely go to Vegas from Indy on Frontier again."
Cons: "1. The guy in charge of the check-in area yelled at one of his employees and humiliated her in front of me. Super awkward. 2. They really do charge for water. OK, I can see charging for a Coke, but water? I thought there was a law saying airlines HAD to provide water on request for health reasons. Then again, I had a huge water bottle from home, so why am I bitching?!"
Cons: "Everything was good until the last flight from Denver to Las Vegas. They let us into the bridge but did not let is into the plane for a while because they just finished cleaning it and was waiting for maintenance to fix a broken chair, which made us stand and wait on the bridge. They should've just waited to let us in until the plane was ready instead of stocking us into the bridge.Additionally, as I was leaving the plane the one of the crew member was arguing with a customer, which could've been handle better."
Pros: "Well, first of all I did not go to Vegas...I ended up going to Detroit instead. I purchased the insurance only to find out you almost have to be dead in order to be able to use it. During my flight to Detroit a passenger had been drinking aboard the plane and police had to come aboard the flight to remove the passenger prior to allowing the other passenger to deplane first. We had to watch that entire ordeal while my loved ones waited at baggage claim to pick me up. The food selection wasn't very appetizing. However, some of the flight attendants were friendly...which made the flight bearable. My relatives fly frontier all the time and recommended I use them and I did, but I'm not sure I'll ever fly frontier again."
Cons: "A lot!"
Cons: "No one at the counter before the flight. Everyone was at the gate. I lost my flight and you wanted to charge me anotyer 100 dollars. And i had ti catch a flight frim Orlando and had ti drive myself there. They lost my baggage as well .first night in vegas was ruined by Frontier Airlines. Did not know that I needed my pool sticks to play ahead of purchase new pool sticks they cost $1,200 and I had a purchase 1 days worth of clothes unreal never experienced anything like this such a horrible Airline"
Pros: "The attractive fare."
Cons: "Long delay on return flight."
Pros: "Not much"
Cons: "I was stopped at loading & forced to pay 60 for my carry on even though I checked early online & it showed I had paid 40 for my bag. It was misleading, also checked with a Frontier staff at check in desk & she confirmed I was ok. "Supervisor" at gate was very rude & turned & walked away while I was asking a question & trying to show her my email receipt. I have never gotten sick on an airplane before but I did on all my Frontier flights & there was no air sickness bags in seat. This trip was ridiculous from the start as my flight was changed from non stop direct to overnight layover in which I had to purchase a Hotel room as well as all the extra fees taken after purchase. Frontier is not "cheap" at all. And worst customer service I've ever dealt with."
Pros: "The initial price was great. The direct flight was fantastic. No wasted airport time."
Cons: "I paid an extra $16 because I thought I had to pay for my seat. It was an emergency aisle so I got more leg room, but my seat didn't recline at all. It was impossible for me to sleep during my 3 1/2 hour flight to Las Vegss. Each bag you brought must be paid for whether it was checked or carry on. My original ticket price was $241. With the $60 bag fee and $16 additional seat fee ( I did not reserve one on the way home, so there was no additional charge for that direction). My total was $317. I would have preferred a larger airline with reclining chairs and free movies."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Pros: "Nothing abt it"
Cons: "I have traveled many places and have NEVER encountered such horrible service in an airport as I did at your Orlando airport / Frontier counter. I checked hours before was in the airport and long lines an hour and 1/2 before flight leaving and due to your Frontier agents at this counter I was unable to board. This happen to more than one passenger in line with me. This agent continued to argue with me rolling her neck and head at me rather than get me to t gate with an available half hour before take off. There was vomit at the counter which they refused to call anyone to come and clean up but overall NO ONE was on task. I will dispute the extra charges I have incurred due to this fiasco and will NEVER fly Frontier Airlines again."
Pros: "Buying their bundle through Frontiers website that includes a checked bag, a carry-on, a seat, and zone one boarding was worth it for this airline."
Cons: "The plane was definitely older and there was trash and something sticky all in and around my seat. The flight attendants were very stuck up and played on their tablets and phones for the duration of the flight, ate pizza, and looked to be drinking too. Not much customer help, but that's also because no complimentary items are given through frontier, no even a half cup of soda. There are no bonus features on board like wi-fi or tv's on seat backs to order tv or movies. The price of flight was offset by the cost of bags and seat, so I ended up paying the same as I would have via United. I will not be flyin Frontier again."
Cons: "They lost the full planes worth of baggage at the arrival in Denver, we waited over an hour and a half for the luggage, while other flights arrived, got their bags and left. Attendant kept coming over the intercom saying they were looking for the bags from our flight. Once on the plane and the doors shut, passengers were not allowed to move to an empty row, because they said we did not pay for other seats in coach, so had to sit cramped in seats while multiple rows were empty or had only one passenger for the 3 seats."
Pros: "Like, it was a first time experience . Notone wewill repeat. First off chrck in was not available until two hours before departure no one was at the counters when issued a ticket from an attendant she acknowledged my carry-on but said there was no fee to pay when called to board the plane the agent told me to go back to the counter and register my carry-on I did not understand and was irritated when we paid a fee of $45 for that carry-on we were able to board no complementary beverages or water were offered on a two hour and 45 minute flight . It seems like and nickeled and dime operation sorry but hard backseats are not the way I want to travel so very mediocre"
Cons: "at 4:30 pm I had a text alert that the flight was delayed by 8 hours yet there was nothing done to replace crew who were going over their max hours. The pilot and both stewardess told different stories. At 1 am in the morning they claimed they were looking for replacements. It is bad enough having a flight canceled and having to drive 840 miles or wait up to 2 days to be rescheduled....but to have blatant lies told was even worse. Then cancel due to weather...when that was not the case..so baggage fees cannot be refunded. The baggage fees were almost as much as the airfare."
Pros: "$49 price for ticket from Pittsburgh to Las Vegas. (WARNING: uncomfortable seat only, doesn't include any baggage)."
Cons: "The seats are very uncomfortable. They are smaller than before and the airline claims they are "pre-reclined." The boarding process is poorly organized (should fill from back to front). The staff is not friendly. Food costs, they claim you can't consume your own alcohol, and they begrudgingly give you water if you press them. When the plan landed at the exact time the pilot predicted 4.5 hours earlier, they told us that we were "early" and kept everyone waiting with seatbelts fastened. In fact the crew frequently abused the seatbelts fastened light during calm air. Don't fly Frontier unless it is severely cheaper; the experience is terrible."
Pros: "The flight was on time and the crew was friendly"
Cons: "The check in process was PAINFUL! The check in staff, only two ladies, were there by 4:30 but could not check in our bags until 5am, resulting in lines. Two staff members for everyone was not enough and one of them kept taking off to do something else, leaving only one person to check in. The Baggage Only line received way more attention, forcing the rest of us to wait longer even through we were line FIRST. You should take direction from Allegaint! I flew from Vegas to Fresno a few days later and their check in service was exceptional!"
Pros: "The efficiency of the boarding process. It was organized and fairly expedient."
Cons: "The exorbitant additional fees. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. My carry-on suitcase is HALF the size of the traditional size and paying $30 to bring it on the plane is insulting. The chairs were uncomfortable. They don't recline, no head rest, and no blankets were on board which made resting for my 5 hours across the country EXTREMELY uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them. No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again."
Pros: "It was quick to get on the plane."
Cons: "I am very concerned with the staff of Frontier as how they could let not one, but two passengers on their flight who are CLEARLY past the legal limit of being intoxicated. I had two passengers, mother and daughter, who were in front, and beside me who were stumbling while walking to their seats, had slurred speech, and absolutely reeked of alcohol. I had made a point to one of the flight attendants about it, they did not do anything more than shrug it off, and then not only did I point that out, they went ahead and served them more alcohol 20 minutes later into the flight! More specifically two Coors and two small bottles of Vodka for the woman sitting next to me, and a Coors for the woman in front. They were causing me discomfort by making their drunken jokes, but the woman next to me made no due regard to personal space (which I get the airline at that point cannot control). However, the woman to my side had been alot less touchy-feely prior to receiving more alcohol. Not to mention I had paid the extra money for the assigned seats, which were added on to our total charges, but suddenly disappeared when I received my itinerary online. I will never book through this agency, or fly Frontier again."
Pros: "THIS trip was okay."
Cons: "This was supposed to be a round trip ticket. My original flight from Las Vegas to Houston was delayed and delayed and then finally cancelled. I was checking your app religiously and it wasn't until BOARDING ( 12:20 in the morning) that it said the flight had cancelled. Your employees just ignored me when I went to the front desk to ask what I was supposed to do. They finally took notice of me and said the best they could do was TWO days later. I don't live in Vegas so I asked where I was supposed to stay and they said they couldn't help me with that. You were going to let me sleep in an airport for two days! I asked what I was supposed to do about food and you said you'd email me a food voucher (you didn't) and you said you would email me a 200 dollar voucher for my next flight (which you didn't)! I had to find someone to help me buy a different flight on a different airline because of how UNhelpful you all were. The most disappointing and absolutely terrible traveling experience I've ever had. I don't know when or if I will ever fly with you again."
Pros: "It was SUPPOSED to be a round trip. I arrived at LAS an hour before departure, and tried a kiosk. It advised me that I needed to see an agent. I get in line. 19 minutes later, I am informed that even though the plane is still at the gate, I missed the 45 minute deadline,and cannot board. The agent will not help me to book another flight, but gives me a paper with an 800 # on it. I am told that all of the next days flights are sold out. I managed to get a $287 flight t 6 am the next day, on a different carrier. When I arrived at Ohare for the return leg, I was charged $40 , for my carryon. When I expressed my displeasure at the charge, I was told that Frontier was a low cost operation and should not be surprised that I would pay more for extras. My response to that is "When did customer service become an extra, for which I should be charged?" I have found your corporation to be an overpriced low service airline, a soulless company intent on squeezing every cent out of each transaction, while providing even less than the bare minimum to the sucker who buys a ticket."
Pros: "We landed safely"
Cons: "The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you."
Cons: "Frontier has got to be the worst airline in the country. This is America's Ryan Air. They close their gate 40 minutes before the plane leaves; you will be stranded if you are late (My son missed his flight in the past when we arrived 50 minutes before the plane left). They charge for everything; checked bags, carry-ons, even drinks. There is no room to store anything. The seats don't recline. There is no entertainment. The staff is surly. They are supposed to be a low-cost airline, but, after all of the mark-ups, it's about the same. They have the worst on-time performance of any domestic airline. Do not fall for it. If you have ANY alternative choice, take it!!!"
Pros: "The flight was super cheap, the flight crew was friendly, and the seats were fairly comfortable."
Cons: "Though a sign was posted with a time when the counter agent would arrive, we (there were MANY of us waiting who had checked in electronically) had to wait over 20 minutes for her to show up to tag and take our checked bags. She was unkempt and unfriendly, and oddly insisted on looking at everyone's identification, even those who weren't checking bags. The flight crew was wonderful, and the rest of the flight was generally good. It's not effective for a travel business to begin a journey on a bad note."
Cons: "When we showed up for our flight on Aug 28th the lady at check-in said we didn't have a seat and printed out a piece of paper with rules and guidelines on it she then handed me the paper and told me to check my bags in and go to the boarding gate to get more information on why I didn't have a seat, I repeatedly asked her why do I have to check my bags go through security go to the boarding gate if I don't have a seat she continued to tell me that's the procedure and they will give me the information, she was very rude so I continued to follow her rules I went to the boarding gate swear they told me I did not have a seat because the flights are oversold they told me they were going to give me a flight for the next morning and to come back in an hour and they would get it all situated so I came back in an hour they gave me my information for the flight the next morning but then they couldn't get my luggage back because they said it was too late to get it off of the plane where is I'm watching right out the window then load the luggage on the plane, I then proceeded to talk to a manager the manager said that she would have our luggage flown back to Las Vegas and sent to our hotel at 8:30 p.m. that same night August 28th and that never happened, I even called Frontiers baggage claim at 1:30 asking if they knew where my luggage was they said they had no idea and that they would send it out in the morning to my hotel I told her that's not necessary as I will be flying to Denver where my luggage should be in the morning she kept telling me she already was going to ship it to the hotel and couldn't understand why I didn't want it shipped to the hotel even though it was a pretty simple answer so she just continue to laugh at me and hang up, we also didn't get any compensation for an overbooked flight I would have to say that it's pretty horrible experience and knowingly that when I do fly it's usually with Frontier but all that will change"
Cons: "The flight was delayed a few hours. It took forever to Get out of the gate. It took an hour once we landed to get in the gate and deplane. I was given a seat on the computer and then when I got on the plane there were two people with same seat. The floors and seats were unbelievably dirty as well. I have never seen so much trash and crumbs everywhere. It was an awful experience. Our trip to Vegas the first night was ruined because we were planning to see a show Thursday evening and landed two hours late and could have possibly made it but we sat on runway for an hour before deplaning."
Pros: "The flight crew on plane was great."
Cons: "On my flight to Denver, was never mentioned on anything about paying for my carry on. But on the way back to Las Vegas. They stopped us and was very rude about having to pay. Using the "they should have charged you the first time" I think its crazy to be charged for a carry on, if they charged me one way and not the other then i feel someone was not doing their job. But it was how rude the lady manager was when I also only had cash on me. They wanted to charge me an extra $5 to go do a pre paid card. this was 20 mins before flight left. They must get on the same paid either charge both ways or no way. especially $60 per bag"
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Pros: "Hard to come up with anything honestly."
Cons: "Service at the gate was unprofessional. Customer service rep was arguing with crew members and pilot. A family of five were all separated throughout the plane and asked if there was anyway they could sit together. CS rep just shook her head and said no. Ultimately I offered up the seat I paid for so the mom could be closer to her kids and ended up sitting in the back of the plane in a completely empty row. Could the rep not have looked it up and seen there was an empty row and made accommodations for this family?? I shouldn't have to be the one looking out for YOUR customers. They don't pay my salary...they pay yours."
Cons: "I realize that there are some things that are beyond the control of the airline and I don't blame Frontier for the delay boarding or the rough weather, but after sitting almost 2 hours on the tarmac before takeoff and then the fasten seat belt light left on for the first nearly 2 hours of the flight, there was a plane full of passengers who desperately needed to use the restroom, myself included. What really annoyed me was that while rudely admonishing any passenger who dared trying to go to use the facilities to sit back down, the flight attendant herself went in the bathroom and relieved herself. When the seat belt light was finally turned off, I made my way to the restroom and this same flight attendant told me I would have to wait because another passenger sitting in the first row had been waiting a long time to go. I told her "everyone has been waiting a long time, well everyone but you." at this point she got very defensive and began yelling at me about federal regulations and so on and that she is allowed to use the bathroom. That may be true, but it doesn't make it right. Perhaps because I ticked her off, or perhaps just because of incompetence, my wife, myself, and the passenger in the third seat in our row were never offered any drink service. I did observe that even after the long delays and general ordeal of the flight, they were still charging passengers for soft drinks. I think a comped drink would be the least Frontier could do under the circumstances, but I guess anything resembling customer service is too much to ask. Add to all this the uncomfortable seats, the being nickel and dimed at every turn, which makes what first appears to be a good deal on a fight into one which is more costly than better quality airlines, I would advise spending a little more upfront for Southwest or some other reputable airline. You probably won't spend anymore in the end if you have luggage and would enjoy a beverage on the fight anyway and you will be treated with more respect and courtesy and other you will sit in a seat that doesn't feel like an old piece of plywood covered in vinyl. On both the flight to and the one from my destination, I noticed that the seats would not recline. I'm not sure if I had seats in rows that didn't recline or if none of them do."
Pros: "Cheaper than the other airlines."
Cons: "If you don't prepay for your checked bags online, they charge you more at the ticket counter for no reason. The Web site is very buggy and full of errors. It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. Insane. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight. It's cheap ---- but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable."
Pros: "For starters, the Crew was AWESOME !!! An attendant asked if I was military, I wear an Air Force cap my daughter gave me when she graduated. I said no, and explained it was my daughter's and she thanked her for her service and me for supporting her choice. A few minutes later an attendant asked if I would follow her, they had a different seat for me, she said. At first I thought I had the wrong seat. I stand 6ft 3in and about 270 lbs. economy seating is kinda cramped for Me. She directed me to a seat that had knee room and thanked my daughter for her service and me for supporting my daughter's choice to serve Our Country. This action just strenghtens my loyalty to Frontier Airlines and will continue to travel with you all I can. My trips with Frontier Airlines has always been a Good experience. This one was special because Your Crew of Attendants made it Special for Me. They are Real and Professional people. Let them keep doing what they're doing because it's working, for Me anyway. Thank You very Much"
Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper. Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? No problem--pay more. And don't expect to use TSA Pre-check: Frontier doesn't participate. By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings. And then their website was down all morning when I needed to check in. I used to fly Frontier a lot. Never, never, never, never again."
Pros: "I like the fact that the management came up with an option to still fly the passengers to Las Vegas through another aircraft. I think the staff handled the situation very well. They maintained their professionalism despite the angry passengers. In fact, they were able to keep the mood lighter by smiling and throw small jokes once in a while. I want to commend these two employees who were there during this time. I wish I had their names but it was one male and one female. They were both black and both had long braided locks ☺ They were very accommodating."
Cons: "- I could see from my window seat that the ground crew had to unload ALL the luggages that were already on the plane and check them individually and manually, just to find the luggages of the unfortunate 41 passengers who cannot fly with us because of the limited seats of the new aircraft after the tail swap. It took them at least an hour and that obviously caused more delay for the plane to take off. - It was annoying to hear the foot steps of one of the crew members because whenever he walked by the aisle in the plane, he would literally stomp his feet which was very disturbing. The passengers were already exhausted and it was past midnighy, we all wanted to at least take a nap. - They should have at least offered free drinks like water or coffee inflight to compensate with the situation especially that it was already a red eye flight."
Pros: "We arrived in Las Vegas 20 minutes early."
Cons: "1.) We sat on the runway in Vegas for 15 minutes waiting for a gate to open. 2.) They charged me to select a seat. 3.) They charged me to CARRY ON a bag ($45!) 4.) They don't participate in TSA Pre-check 5.) There was no organized line-up for each separate boarding group. 6.) I was seated next to a baby that screamed for 3 of the first 4 hours flight time w/o flight attendants doing anything to help the dumb-ass dad who neglected to bring a freaking binky w/him! I guess maybe I'm just spoiled by the FAR SUPERIOR service of Southwest Airlines. Last time I let someone else book my flight on another airline!"
Cons: "Frontier's baggage policy is such a rip off and comparatively over priced. They allow 1 checked bag for 40$ whereas American Airlines and others charge 25$ a bag. For carry on items Frontier charges 60$(!) We were two passengers with each allowed a carry on item. After paying for our 2 bags, we were about to board when the lady at the boarding gate insisted on having us pay for our carry on ( whilst they clearly say one carry on item per person ). We were threatened with being kicked off the flight if we didn't pay for the carry on. Other passengers were also subjected to this behaviour. Never flying Frontier again. Rude boarding attendant, and a rip off baggage policy."
Cons: "Trash and food covered the floors. The seats were very uncomfortable and not sure how you can call that a tray table. But I guess if you aren't serving food there's no real reason to have a table, except to allow your guests convenience. Charging fees for every little thing, including being able to pick a seat so you can sit with your party, is quite ridiculous. I don't fly a lot but I won't ever choose this airline again when I can get Much higher quality for the overall cost once the hidden fees were added."
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"
Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."
Pros: "Nothing really."
Cons: "Frontier advertised cheaper fares but when all the nickel and diming is done (like the baggage fees, seating fees, in flight drink fees) your better off spending a little more up front with another airline than falling for their cheaper fares. They try to sell you 'a roomier seat' but delivery seats which reminds me of public transit. They don't recline and they also don't have a tray large enough to accommodate a laptop!! Hard plastic covered in vinyl with fancy stitching. Try sitting for 4 hours on that! Southwest is a much better choice."
Pros: "On time on the way out."
Cons: "Bought the ticket in Chicago because it was cheaper than flying out of Madison or Milwaukee. Even if I paid for a bus ticket from Madison to Chicago. When I went to check in it took 5 phone calls and 1 1/2 hours later. The reason for the call was the carry-on baggage charge which was astronomical and my question was is the $40 for round trip. Which it wasn't. Also, I was unaware of all the additional charges, seat, bottle water, soda etc. The biggest problem was no WI FI on board. I need to work while I was in the air for 4 hours. It took 5 phone calls because I couldn't understand the person trying to answrer my questions. I also couldn't check in because Frontier was not compatible with my IPad. Talk about getting frustrated. I had enough stress traveling for business. On the way back we were backing out to the runway heading to take off and the captain announced that he was turning around because a passage was vomiting due to overindulgence of alcohol. 45 minutes later finally backed out to take off. I barely made it to my bus. Thank god I can run fast. What a nightmare that didn't need to happen. It would have been way cheaper to fly out of Madison or Milwaukee. What really PMO was socking us traveler additional charge for so called peak time. WHO DO YOU THINK BAILED YOU OUT IN 2001? Your should be ashamed of yourselves."
Pros: "I have to admit, I liked the price. And now that I've flown the airline I understand why it has a low price. Which is okay, I saved enough money to cover my parking. I would say that 1st time customers might be unaccustomed to paying for your own beverages and snacks. The thing that struck me as odd was the staffs willingness even eagerness to have a confrontation with the quest. Like they took pride in putting passengers in their place for a few extra fee revenue dollars. The flight was okay, but Frontier airlines won't be my 1st choice next time."
Cons: "Rude staff! Baggage claim in Las Vegas was in another terminal, which I had To catch a shuttle to get to, which I'm sure is determined by fees the airline pays the airport. So the least expensive is not always the best thing."