Find Cheap Flights from Des Moines to Phoenix Sky Harbor Intl (DSM - PHX)

Made it airport 50 minutes early. Was told system was down. Never could check in online or at desk. Would not let me on flight. Missed flight. Cost me another night in Des Moines plus 550$ on new flight with American next day. FRONTIER AIRLINES FUCKING SUCKS. RUDE. ZERO CUSTOMER SERVICE. DID ZERO FOR ME. HORRIBLE. WILL WALK BEFORE I EVER FLY THEM. BIGGEST BULLSHIT EXPERIENCE IVE EVER BEEN THROUGH. SHAME ON YOUR AIRLINE.

Buying their bundle through Frontiers website that includes a checked bag, a carry-on, a seat, and zone one boarding was worth it for this airline.

The plane was definitely older and there was trash and something sticky all in and around my seat. The flight attendants were very stuck up and played on their tablets and phones for the duration of the flight, ate pizza, and looked to be drinking too. Not much customer help, but that's also because no complimentary items are given through frontier, no even a half cup of soda. There are no bonus features on board like wi-fi or tv's on seat backs to order tv or movies. The price of flight was offset by the cost of bags and seat, so I ended up paying the same as I would have via United. I will not be flyin Frontier again.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The flight attendants were very helpful and kind.

I felt like I was sitting on the person who sat beside me I wasn't really fond of touching some stranger...Water should be free I

Pleasant & helpful service.

Crowded seating.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey