Cons: "It was great! Nice job Delta !"
Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "Better space. Better service. Terrible directions"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."
Cons: "Always seem to be delayed"
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Pros: "Love the fact that the head rests move to support your head better."
Cons: "The coffee could’ve tasted better."
Pros: "The seat was great, I wish all seats on the plane were that comfortable"
Cons: "Nothing, everyone was great"
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Cons: "No meal option and my video screen volume did not work"
Pros: "All was good"
Cons: "All was good"
Pros: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Cons: "Very uncomfortable seating"
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Cons: "The vegan meal was not good"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Pros: "Arriving to the destination"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Pros: "It's Delta so I got miles"
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "The flight was delayed an hour and a half."
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "The infotainment screen on back of headrests."
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent a car and drive 10 hours to destination"
Pros: "I appreciated that everyone gave us updates constantly to let us know the status of the flights"
Cons: "My flight from Detroit to Denver was suppose to land at 1:15 ish and I had an interview to make at 3:30 thinking that I would have plenty of time to grab my bags and and get a cab to greenwood which is where my interview was. The flight was delays almost 3 hours and I was not able to make my interview which was the whole reason I flew to Denver in the first place. I understand that things happen but now Im out of a possible job that I was interviewing for and I am also out the $250 that I spent on the flight. The flight was delayed because they didn't have a crew to fly the plane which blindside is always 20/20 however it seems like pretty poor planning."
Pros: "Flight Crew was professional and pleasant for a full flight."
Cons: "Checking in was a nightmare. Long line and SLOW! Stood in line for over 2 hours - the tsa line that was longer only took 20 minutes. Many people were shut off from their flight due to Sun Country being so slow and they were not helpful to those that lost their flight. Counter staff was slow and many didn’t know what they were doing - had to wait for the manager to come walk them through checking in."
Pros: "Everything was well executed; friendly staff, clean plane, good entertainment options"
Cons: "My seat was hard and worn out."
Cons: "No complaints"
Pros: "I liked the crew and the fact that I could reserve a seat. I also like that they use terminal A in the DEN airport and terminal 2 at MSP."
Cons: "The legroom was none existent, my seat was hard as rock, and it did not recline. Also, aisle seats have smaller under seat space than the other seats."
Pros: "No food nor entertainment, thus low ratings in those areas. You could buy snacks but I brought a granola bar to go with complimentary coffee, which was good. Hated paying extra for checked bag and seat reservations. Added $58 to fare but it was cheap."
Cons: "On time."
Pros: "The plane was actually a bit early in leaving which was nice."
Cons: "Could see baggage handlers throwing items on the conveyer belt. Always an issue to me. Like most flights these days, the seats were cramped but not as bad as others."
Pros: "Mediocrity is really the aim of an airline this tier, correct?"
Cons: "The hour delay, on top of an already 3-hour layover, in a terminal that wasn't even connected to the rest of the airport. The least you could do in a situation like this offer complimentary snacks to make up for it."
Pros: "Lots of room and I had an exit row. The staff was friendly."
Pros: "Smooth ride!"
Cons: "The delay of 2 hours"
Pros: "Everything ran smoothly"
Pros: "Every thing"
Cons: "Don’t know yet"
Pros: "Convenience of a non stop from Denver to Mazatlan"
Cons: "Flight Attendant skipped our row when offering drinks. No wifi, no entertainment, no snacks. Paid $25 to check one small bag."
Pros: "leg space OK"
Cons: "we were moved to a different gate for boarding. Then the flight ahead of ours had mechanical problems and we were informed of a 1 hour delay. Then we were moved back to our original gate. There were some elderly folks who were quite confused and other passengers had to help them understand the changes."
Pros: "Friendliness, clean aircrafts, leather seats, larger seats, tray tables, on time, willingness of ticketing agents to move your seat"
Cons: "No snacks (free), must pay for a seat"
Pros: "As to be expected, the cabin was crowded. The flight attendants were great and the service superb."
Cons: "There was a three hour delay, perhaps due to weather. The late plane arrived, as expected, at 1 pm, with a departure time of 1:40 pm. Including a needed ten minute de-icing procedure, we actually took-off at 2:30 pm. I never found out what caused the three hour delay."
Cons: "Half an hour late leaving Portland"
Pros: "the flight was on time to take off, arrived early"
Cons: "I don't like that they board randomly, starting from the back of the plane.. Most people book their seat knowing that they know will board first. The seats were uncomfortable on this flight, the back of the seat was at a weird angle and made noise when you adjusted it. seemed like an older plane. Kid behind me kept kicking and pushing her legs on the back of my seat, slamming the tray up and down, talking in a loud high pitched voice... mother next to her did nothing. Flight attendant told the kid once, to back off my seat with her legs... kid kept it up. made for an unpleasant flight."
Pros: "friendly fast and efficient!"
Cons: "Sitting in the back of the plane!"
Pros: "Friendly attendants and an on time departure. Flying terminal 2 in Minneapolis is easy and much less crowded."
Cons: "Flight was an hour late. Unprofessional staff."
Cons: "They wouldn't let me on the plane. See about"
Pros: "Direct flight at a great price."
Pros: "Always a pleasure to fly Sun Country"
Cons: "I was one of the last ones to check in on a flight I had already purchased a ticket for in economy seats but had to pay $15 extra at check in for an economy seat. Paying extra should be if I want to upgrade a seat and not for a seat in an area that I already paid for. This was definitely not an upgraded seat. I will avoid flying Sun Country in the future."
Pros: "2nd leg of flight... Again, Everything was great, no complaints. The roomy, leather seats made the 21/2 hr flight easy. The crew was very respectful and professional. The way flying is suppose to be. Thank you. John"
Cons: "No complaints."
Pros: "I always have a good experience on Sun Country."
Cons: "small seats and when we go into the air there were plenty of seats to spread out. The crew should have announced that it would okay to disberse."
Pros: "Great service amd friendly"
Pros: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Cons: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Pros: "Flight went on time, the price was great, Appreciated the complimentary beverage, The crew was nice"
Pros: "Staff was great! Entire process at Sun Country is always easy. Love flying my hometown airline!"
Pros: "Quick smooth flight with professional service, would recommend."
Cons: "It was impossible to find a dog carrier that was up to your standards. I ended up settling for something last minute. It would be nice if pet standards were more clearly identifiable."
Pros: "courteous staff"
Cons: "Delayed due to weather. Not much to do there."
Pros: "Great price Easy reservation to make Well organized at the gate and with boarding On time"
Cons: "I did not find that I had any input as to seat selection"
Pros: "Flight was better then expected."
Pros: "Friendly staff. Helpful. Accommodating."
Pros: "The smooth boarding and friendly flight attendants"
Pros: "would absolutely fly Sun Country again! Clean plane. on time. last minute flight was an awesome price!!"
Pros: "Easy check-in at ticketing."
Pros: "Thank you, SunCountry. This was our first time on your airline and I could not have been more impressed. The process was smooth, simple and extremely timely. Also appreciate the allowance of a carry on at no extra cost. The staff was pleasant and kind. We really enjoyed our experience."
Cons: "Didn't get to Denver via Sun Country, please see previous."
Pros: "The price was great. But there were no snacks and the plane wa really cold and the did not offer any blankets. You would have had to pay $5.00"
Cons: "Because we booked through a third party , kayak, we could not pre-check in online"
Cons: "We never got off the ground because of mechanical problem. I was sent back to the terminal where I waited in line for 2.5 hours. Finally SC put me on a different airline on a flight that left 12 hours later. No compensation for food or other costs incurred as a result of this problem. I understand that things don't always go right but it is important to provide good customer service on those occasions. SC failed me."
Pros: "The aircraft was convenient"
Cons: "The flight was delayed for an hour and then the bagging claim took too much time so I missed my bus."
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "Really enjoy flying first class."
Pros: "Everything was great"
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Pros: "Crew was tight, friendly, flight comfortable & painless."
Cons: "Not allowed unleashed dogs to take my seat or be in my flight"
Cons: "Sat waiting for gate for 30 min"
Cons: "In a perfect world, no 2-hour delay."
Pros: "Great crew and service"
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Cons: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Pros: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Cons: "Ran out of food that I like"
Pros: "Love FLIGHT WITH AMERICAN AIRLINES."
Cons: "I hate Americans boarding process"
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
Pros: "Great service in first class"
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Pros: "Seats were too tight and too close together."
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Pros: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Cons: "Nothing. Excellent travel experience."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Cons: "the new seats are awful"
Pros: "Missed the flight. Money was not refunded."
Cons: "Uncomfortable seats Crying child"
Cons: "Nothing at all"
Cons: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "Getting bumped to First Class"
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "They showed American ninja warrior."
Cons: "Everything. The flight was delayed greatly even though the plane got to Chicago only slightly late. Then they make us board and just sit in the plane for an hour. Then finally we start moving, the plane is uncomfortably hot even with the air blowing on me, the flight attendants look like they hate their life, it was honestly horrible and I will never fly with American Airlines EVER again."
Pros: "Had more leg room."
Cons: "The delay in the flight. The extended boarding process."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Cons: "Lower the price for a carry on. Flight crew was very friendly."
Cons: "Flight apparently was cancelled 48 hours before but no one contacted me. I was able to check in with Frontier and get the gate and seat assignment even though the flight had been cancelled the day before. I found out when I arrived at the gate at the airport. Frontier did nothing to help me get to my destination. I was forced to buy a last minute ticket on another airline to get to my business meeting."
Pros: "The flight was on time"
Cons: "Frontier never has enough staff to handle checking baggage and they nickel and dime you for an uncomfortable seat."
Cons: "The worst airline to fly on. Over sold flight by 4 people all checked in so didn't have a seat. Took us over 30 min to get through security and then had to run to gate only to have the manager yell at us to get on the plane. Take note.... we were traveling with a 16 mos old."
Cons: "Poor check in experience"
Pros: "Quck, friendly staff"
Cons: "Tight seats, no water offered to drink"
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Cons: "On time and average comfortable"
Cons: "More delay notices and flight departure changes than I can count. Conflicting times in email notices versus the app versus text alerts. Customer service went straight to voicemail. I may have been able to drive across the country faster. Currently arriving in Denver. My connecting flight left yesterday."
Pros: "Getting off plain"
Cons: "The total experience with Frontier"
Cons: "Only 1 cup of water. Aisles very narrow."
Cons: "Flight left Over 1 hour left. Waited on runway."
Pros: "We landed"
Cons: "Wasn't calling by zones, was pretty much a free for all to get on the plane."
Pros: "The crew was friendly"
Cons: "Starting with boarding- what happened to loading the back of the plane first? That was much more efficient! That way the people in the back don't have to wait for row 8 to get settled before the rest of the plane can proceed with boarding. Once you get to your seat, it's so uncomfortable! They're molded in such a way your head always leans forward, they don't recline, there's very little leg room or side room. Arm rests are half the size of the usual, and tray tables are also half the size! If you're on the plane for an hour flight, it's do-able, but any longer than that, you'll be miserable. For the record, I'm tall and thin, and I felt squished sideways."
Cons: "no free drinks? 2.99 for a coke? no pretzels? why i had to pay 70$ for my bags what"
Pros: "On time, nice seats"
Pros: "Gate crew at Denver on May 2nd (afternoon) were just disorganized and confused. She was just stressed out for no reason. Seems like not a people's person and can't stay calm at ALL. Can't handle stress at all"
Pros: "Fun time great flight"
Cons: "Great friendly people"
Pros: "Overall, I was VERY happy with both my flights. I've been flying Spirit the past few times I've traveled and after flying Spirit for so long Frontier was a breath of fresh air! The lines to check in our luggage were minimal, each flight arrived about 30 min early to our destination, we got our luggage back in a timely manner. Operationally, our flying experience with Frontier went without a hitch!"
Cons: "No major complaints. As I mentioned, we've had been flying Spirit quite often and after so many headaches with flying that airline I was happy to pay a little bit more to fly Frontier and not run into any complications of any kind! Thank you for being operationally on top of your game Frontier!"
Pros: "They give front of line privilege to military."
Cons: "The plane was uncomfortable. The seats do not recline, there's no where to charge electronics and the planes were dirty. Both of my flights were delayed by two hours and updates of the flight status was not updated while little information was provided as to why the flights were delayed."
Pros: "There is absolutely nothing I liked about Frontier"
Cons: "Flight was cancelled and not rescheduled. I had to spend another $600 to fly out from Detroit that day in order to make it home for Christmas. I will never fly frontier again."
Pros: "Seats were bigger than I thought."
Cons: "Seats didn't recline."
Cons: "Being stuck on runway, waiting to take off. And very limited updates. Already a long flight ahead of us, waiting to take off is very depressing."
Pros: "I've learned to pack whatever I need into a backpack that's within their personal item limits. This makes traveling on cheap flights easy."
Cons: "Limited space and no amenities"
Pros: "Inexpensive ticket prices."
Cons: "Officially the worst chair I have ever been seated in. Not just on an airplane, the worst chair I have ever had the displeasure to sit upon. Even when the plane was not as full, there was no way to get a single moment of comfort."
Pros: "Like fact was affordable. Was not vacay but taking care of family member after surgery."
Cons: "I paid three times the amount for return ticket to LAX. No help from employees I dealt with. Was because I had changed return date twice. Lost two tickets due to change. Guess I really messed up but it was all due to FAMILY emergency. No love"
Pros: "They miss my bag in Denver"
Pros: "Flight attendants were kind and informative, there was still some leg room even though they obviously squeeze seats in. After the delay, they were quick to reschedule any missed connecting flights."
Cons: "We waited a half hour after boarding time to board, and then waited on the plane for an hour before beginning takeoff. Nothing available to eat or drink besides water or for purchase (I realize this is budget, but this always turns me off). Seats don't recline."
Pros: "The price of the flight... Crew was cool"
Cons: "Paying extra for an emergency exit seat and then on the plane what I paid for was non existant. Pretty shiesty if you ask me. Plane was dirty, wrappers not picked out from seat pockets. Seemed similar to a cattle car"
Cons: "My suitcase was broken into things are missing and frontier operator didn't seem to care said I wasn't missing enough to warrant a claim"
Pros: "They were on time."
Cons: "There was a charge even for soft drinks."
Cons: "When I booked the flight I was not given any information about paying for baggage ahead of time. Much to my surprise when we checked in we found out that carry on baggage was not free, and that we would have to pay to check bags. The plane itself felt especially cramped, crowded and flimsy."
Pros: "The flight was on time."
Cons: "I had to pay 40 for a carry on bag, although I'm pretty sure not everyone was made to pay that. In addition, when I went to check into my flight there was no attendent at the ticketing counter because there was no flight for 2 hours. The whole reason I get to the airport early is so I can battle the TSA line not wait to check in."
Cons: "They overbooked the flight, so we were told to get there two hours early, 3:30am! So we wouldn't loose our seats. The plane wasn't even full. And security doesn't open until 4am. A bunch of BS. They charge for carry on. They charge for check in. They charge for your seat selection. They charge for any type of good or beverage on the plane. $2 just for a small cup of coffee. I am surprised they don't charge to use the restroom. All the money I thought I saved from flying Frontier was quickly used to pay all the extra fees."
Cons: "My flight departed over an hour late, because the airplane arrived long after the scheduled departure time. I was just able to catch my connecting flight."
Pros: "Flying through the air"
Cons: "It took an hour and a half to get the checked bags from the plane to the baggage claim."
Cons: "worst airline ever"
Pros: "Direct flight and original time schedule!!!!!"
Cons: "Didn't care for the 3 hour flight delay. Flight was supposedly delayed due to thunderstorms in the east. Was a bit disappointing and frustrating."
Pros: "Trip boarded on time. Personnel were very friendly."
Cons: "Paying $1.99 for coffee. Sitting on the tarmac in Denver for over 20 minutes because we came in early and there was a plane at our gate. The seat I sat in (5A) was filthy and the floor was disgusting. Also, for sitting so close to the front, there was no additional leg room."
Cons: "NOT HAVING OUR BAGS"
Pros: "Flight attendant's humor"
Pros: "It was on time. The crew was generally friendly. The take off and the landing was pretty smooth."
Cons: "I didn't like the cramped feeling. I was in the aisle so there was nowhere to rest my head."
Pros: "The staff on board was nice."
Cons: "For starters when checking in at the ticket booth they don't take cash. I had to buy a prepaid card and pay 45 with card fee to check one 30lbs bag. Then I had to sit in one of the most uncomfortable seats. Everything on flight as far as drinks and snacks went was purchase only . no wifi was available not even to purchase.. Then when I got to my destination my bags where not there I had to wait till 4:45pm the next day. No refund was given for baggage check they made it seem like it was no big deal."
Cons: "I don't like to pay for my carry-on or my seat selection. The seats are very uncomfortable. The staff was crabby. I will not fly Frontier again."
Pros: "roomy-ish seats for a domestic flight, however when the folks in front reclined, I could not use my tray table..."
Cons: "When you go to check in and choose your seats, each seat has a dollar amount...I thought I already paid for my ticket!! What they don't explain is that you can check in at the airport and get your seat assignment (without paying extra) and leave it to chance, or pay for a seat reservation in advance. Water was free...that's it. You could buy "snacks" with a credit card only. We sat on the tarmac for 1/2 hour waiting for another flight to leave...this airline company feels new, like they are "flying by the seat of their pants"...in the long run, I paid the same amount as a more well known carrier, so I don't see the benefit to their "spare" and "more affordable" approach."
Pros: "Breckinridge Bourbon!"
Cons: "Flight was delayed 6 times for a total of 5.5hrs later than scheduled. Ruined all manner of plans. Was issued a meal voucher literally minutes AFTER every restaurant in the airport closed. Baggage fees are ludicrous."
Cons: "VERY uncomfortable seats!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Crew was GREAT! value for the price was great as well."
Cons: "Nothing! I’m glad we have options like cheap flights we can buy a la carte like this."
Pros: "Crew was nice. Flight was on time!"
Cons: "Leg room"
Pros: "Spirit upgraded from their 1904 planes and finally came into the 21st century with a new plane. Good room, smooth flight, great attendants."
Cons: "Y’all still don’t have TVs or WiFi."
Pros: "I liked getting off the plane and leaving those incompetent employees behind."
Cons: "First, I was charged an extra $55 for an overweight bag when I’d already paid $30 to check it in the first place. Then, every employee I encountered acted like a miserably underpaid two year old who was forced to be there. Slight advice: if you didn’t make the price of the flights so “cheap,” you wouldn’t have to overcharge for any and everything else related to the stupid flight. The incompetent, unpleasant employees just added insult to injury. THE worst airline I’ve ever had the displeasure of flying with."
Pros: "Boarding process."
Cons: "Hidden fees of Spirit Airlines"
Cons: "They have the worst customer service I have ever experienced in my life. They don't focus on customer assistance, they focus on how they can impede your travels"
Pros: "they put me on a delta flight (5hrs later)"
Cons: "the flight was canceled and the delta flight was delayed"
Pros: "Cramped seating and I'm a small person. Also the head rests do not adjust making it very difficult to sleep. the speakers were so loud i thought my hearing would be damaged every time the crew came on to speak. Otherwise things were efficient and the crew was great."
Cons: "They charged us an arm and a leg for our carry on!"
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Pros: "Quick. On time."
Cons: "Seats don't recline :/"
Cons: "They cancelled flight. Offered horrible 8 hr layover"
Cons: "There was a 45 minute flight delay."
Cons: "Flight was announced as cancelled 3 hours before boarding time, then 2 hours prior to boarding was announced it was running on time, then delayed 6 times. Although I paid for a seat reservation so I could sit next to who I was traveling with, Spirit separated us and would not refund me the cost. Agents at the gate were not helpful or friendly."
Pros: "Ease of booking. Crew"
Cons: "Hidden costs after booking flight such as seat, carry on."
Cons: "3 dollars for a Coke"
Cons: "The flight was cancelled due to a crew issue at Spirit. The airline did nothing to assist in rebooking. Had to buy a ticket on another airline."
Pros: "Everything on time, flight happened as it should"
Cons: "Seats are really small. I had difficulties fitting in"
Cons: "Spirit broke my luggage. The staff was very rude. And hidden fees are everywhere. It's worth it to pay 20/25 more on a ticket with out hidden fees. Never again."
Pros: "Nice big seats!"
Cons: "No free drink (including water)"
Cons: "Tiny tray table"
Cons: "Even though the airline is cheaper than most, be causios for extra charges!!!!! Double than other airlines on baggage! If you have a bag to check in, read their prices before you book a flight!"
Cons: "I flew spirit to Detroit last week, and after getting delayed 18 hours I finally made it. Now, currently sitting at the airport, my spirit flight home to Denver has been canceled at least 10 minutes after we were suppose to have boarded. I have been at the airport for 5 hours and have been yelled at to stay back from the counter and not to ask questions or else we would just be delaying the process. After about 2.5 hours of waiting, we finally got a number to call to re-book, which still took over an hour. This has been THE WORST airline experience I have ever had. If I were representing this airline I would be ashamed of the horrible service it provides. I genuinely believe I deserve a full refund for my flight (even if it was re-booked)... not just given an apology voucher because I promise I will never fly spirit again."
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Pros: "Other than the four hour delay? Nothing, nothing at all."
Pros: "On time and staff very accommodating"
Cons: "No much leg room"
Cons: "No entertainment. The trays are way ti small."
Cons: "Don't let the cheap flight fool you, at every turn there are additional costs. Even a carry on. ag costs at the least 45 bucks if you do it before hand. At the gate, it cost 100 bucks to CARRY ON a bag. Sitting in the airport for 5 hours was fun too. :/"
Pros: "Flight was on-time, boarding was early."
Cons: "Tiny seats - ok since I am short but would be rough for a tall person"
Pros: "Super cheap fares if you pack a backpack instead of a "rolly" carry on or shoulder bag!"
Cons: "Very tight squeeze in the middle seat. Worth it to save $150."
Pros: "We tried to pre-register through the website and we couldn't website was horrible they charge to change seats and they charge for carry-on luggage which I've never heard before on any airline they try to nickel and dime you to death. I highly recommend you don't take this airline ever"
Cons: "I went to my dads funeral and they wanted to charge me for baggage changing seats and completely unprofessional I recommend not flying with spirit ever again the website was broken and could not pre-poured the night before"
Cons: "BEFORE YOU GET ON THE PLANE SO MUCH EASIER ON DELTA I WILL NOT BE BACK"
Pros: "It's always the cheapest option."
Cons: "...well not always. I am accustomed to flying these two airlines that share the same model. Fly with one small backpack."
Cons: "I arrived 2 hours before my flight and needed to drop off my checked bag. I waited in a huge line at the detroit airport. I made it into the roped section of the line then a "last call" was made for Denver flights and they went to a different line. I was told (with a bunch of other people) that since we were into the roped section of the line we should stay. Then all the denver passengers behind were brought to the front and the people that were told to "stay in line" got screwed and failed to make the flight due to simply trying to check baggage. Approximately 30 of us were told to go down to the spirit office to rebook flights. The office workers were no help and very unsympathetic to the fact that people's travel plans were ruined. I ended up having to rebook a new flight from a different provider that day to protect my other plans at my destination."
Cons: "To start, when we arrived at the Detroit airport at 5:30am for our 7am flight, the line to check bags was clear across the building. It eventually got to the point where they had to make a special line for our flight to check in at around 6:30am. Fortunately we were towards the front of that line and when we finally got through security we raced to our gate and made it just before they were about to close the doors. There were many people behind us still trying to make their way either through the check-in line or security and we tried to speak up and tell the flight attendants just that as they announced we were shutting the doors and about to push back. One lady sitting near us was on the phone with her friend whom she was traveling with that was at the gate along with a dozen other people trying to get on the plane. When we tried to tell the flight attendants to wait, one flight attendant had the dignity to come over to me and said "if my party wasn't on the plane then I could get off the plane." Finally, they opened the doors one last time and about 15 people came through, however, there were still plenty of open seats on a flight that typically is quite full so I'm certain many more missed the flight. Once we got to Denver it was no surprise that only about 12 pieces of luggage came through the carousel so more than half the plane was missing their luggage. We were then told that if we had a late check-in, which everyone who checked luggage did, then we would have to come back to the airport to retrieve ti. Fortunately, they made an exception for our flight and our luggage was delivered the next morning. All in all, I'm extremely disappointed and frustrated with the way Spirit handled everything, with the exception of finally agreeing to deliver our luggage. The lack of communication, efficiency, and concern, between everyone at Spirit, those checking people in, the flight attendants, the luggage crew, the person in charge of lost luggage, is so unacceptable. From now on, I will gladly pay more just so I NEVER have to fly Spirit ever again! They not only lost my business but also from those who were on the flight with us standing in line to file our lost luggage claim as well."
Pros: "Friendly staff."
Cons: "The checking in process was fine, as Long as you added your carry on bags within the same process for a smaller fee. However, the "random seating" option that you choose is not actually choosing a seat; therefore I was denied boarding even when I checked in and my seat was given to someone else. I was told nothing until the plane left the terminal and I was told to "get comfortable" while waiting. An hour later, I was given the option to fly the following day home to Denver with 3 layovers, and a full day of traveling. Its hard to travel this type of airline when they have complete disregard for personal plans and do not communicate with their customers the hidden fee's. Bare fare is a way of saying you are paying for the possibility of flying, not even a guaranteed seat."
Pros: "Everything people say about Spirit is true... you get what you pay for...and then more payments on top of that...."
Pros: "Professional ,cheerful staff. Smooth flight"
Cons: "Cramped seating... Lack of leg room"
Pros: "We made it to our destination."
Cons: "My luggage was lost and I'm without any belongings for myself or my 1 yr old baby!"
Pros: "Everything went as planned. This is a direct flight with no layovers or stops."
Cons: "The prise for a carried on bag. $55 dollars is to high. Should be $35 dollars at the most."
Pros: "No frills or hassles"
Pros: "It was on time and got me where I needed to go."
Cons: "Nothing was done to dislike,nothing."
Cons: "Seats are a little cramped"
Cons: "Delayed like many spirit flights I have been on in the past"
Pros: "Flight was cancelled. Had to go Southwest at premium price!"
Pros: "The crew was very attentive and positive."
Cons: "The flight was delayed, but the communication regarding the reason and/or expected boarding time was very poor. In addition to the poor communication, we boarded even later than expected. After landing in Denver it took more than an hour for anyone to get their bags; I waited 1 hour 5 minutes at the baggage claim for my bag."