Cons: "It was great! Nice job Delta !"
Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Very friendly crew!"
Cons: "Significant delay of departure."
Cons: "The main economy seats were far too narrow."
Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Very professional."
Pros: "See previous comments."
Cons: "See previous comments."
Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Cons: "The flight was an hour and a half late."
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Notes were in the computer that our flight was delayed in someone at Delta told us we had to re book because we were not 2 hours prior to our flight after arriving in a cab. Delta error. Other lady told us to run to a security and get to the gate which we did and there were notes in the system and t"
Pros: "The seat was great, I wish all seats on the plane were that comfortable"
Cons: "Nothing, everyone was great"
Cons: "No meal option and my video screen volume did not work"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Cons: "Boarding at JFK.Always messy"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Cons: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Pros: "Able to watch a movie, even though can't finished it."
Cons: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "The cabin crew was excellent. Friendly, helpful, efficient"
Cons: "Having to wait till almost boarding time to have seat assignment . If the ticket was confirmed already st the time of purchase why make people wait until the last minute for a seat???"
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "The crew were incredibly friendly. The copilot helped me gate-check my bag before he boarded when the bag didn't fit into the overhead bin."
Pros: "Flight was quick, Crew was friendly"
Cons: "Plane was older with no power connections"
Pros: "Very fast boarding process."
Cons: "Once boarded we sat at the gate for probably 15-20 minutes with no explanation but different crew members were getting on and off. Plane was very hot the entire time. No airflow on such a small plane made it a very uncomfortable flight. Stewardess was impossible to understand and could barely make it through the required announcements. What words you could make out, she could barely pronounce them. Stewardess also served many people incorrectly."
Pros: "The crew made up for some of the lost time"
Cons: "Delta downsized the plane overbooked by 35, reassigned our seating that we made three months ago so we no longer could sit next to each other. My wife had to sit in one row I had to sit in another Delta did all this without contacting us. This was done to many of the passengers. The seats are getting as ridiculously narrow, I thought I was on Spirit Airlines! Now Delta is charging for bags! One reason I had stayed with Delta was although the ticket prices were higher the bags were free, now higher ticket prices and bag fees! Guess I will have to search for another air carrier. Delta is not loyal to me so I won't be loyal to Delta! Fuel is cheaper so they raise fees!"
Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"
Cons: "I'm not sure how you lose a bag on a direct flight from Atlanta to Denver, but Delta found a way to do it. They didn't even put my bag on the plane and had to send it with the next one coming. To their credit, they did drive it out to my house when it got here."
1st off the damn mask mandate needs to go. Secondly we were stuck on the tarmac for over 2 hours because MSP is "short staffed"...I wonder why
Pros: "The flight crew was friendly and smiling."
Cons: "The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible."
Pros: "Plane wasn’t full, crew was great"
Cons: "They could have better food options for a 7 hours flight."
Pros: "Seat good, boarding good"
Cons: "It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in"
Cons: "I didn’t even make this flight!"
Pros: "Crew were friendly. The entertainment system they have was excellent. Plus gave out free ear buds, cheap ones I’m sure but still free."
Cons: "The leg room on this flight was very tight. I’m a short person and it was still very tight and uncomfortable."
Pros: "Nice crew, good take off and landing"
Cons: "We were an hr late taking off."
Pros: "Nothing, worst experience I’ve ever had traveling. Up for nearly 2 days and with no help from the local airport staff."
Cons: "Everything, no customer service whatsoever"
Pros: "Everybody was wonderful. All the staff were friendly and the flight was great."
Cons: "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Cons: "I was assigned a seat in the last row on the plane. during the flight two stewardesses sat in the area behind me. they were VERY LOUD during all the flight. So loud that I couldn't read the book I brought along. This was the leg from DTW to DEN."
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "The flight was on time"
Cons: "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
Pros: "The leg from Denver to vegas was awesome"
Cons: "The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg."
Cons: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
Pros: "Flight crew was great, cockpit crew top notch, very smooth landing, entertaining and informative post flight info from pilot. Food was almost non existant, entertainment non existant, leg room cramped. Can the airlines do any more to make passengers miserable?"
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Pros: "Smooth and friendly efficient crew."
Pros: "I was sat in an exit seat."
Cons: "The lady in the seat next to me was so overweight that I couldn't sit comfortably for the entire flight - I had to lean out and it hurt my back!"
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Pros: "Food was edible, nothing special"
Cons: "Boarding was very slow, as was cabin staff. Not very attentive. Made a big deal about letting passengers with connections off first, although we arrived. We waited, as requested. Finally got up,after realizing everyone in the 20'rows behind us was gone."
Pros: "That I was able to get out of the ide seat"
Cons: "Because my flight was delayed I got re-routed so I no longer was. In preimier section and had to leave even later, and I was placed in a middle seat."
Pros: "It's annoying that you pay for seat upgrades and they stick ya in group5 boarding. It's just reminds people that they want to charge you for every little thing they can these days!"
Pros: "The crew was very friendly and helpful, food was ok."
Cons: "It is uncomfortable, you can´t select a decent seat and there´s no entertainment, you hae to pay for it. There's suppose to be an option with mobile devices but when you make the ticket purchase it only says that entertainment is included in longflights and it is not. I paid for the entertrainment system but you have only some options and the movies start according to their own schedule so you can't really pick what you want to watch. And the directv remotes are not set in a good place, the are in the arm rest, so everytime the person next to you moves the wrong way they change your channel or turn the volume down or something else. For such an expensive and long flight the tiny space between chairs and entertainment lack is unacceptable."
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Cons: "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
Cons: "It was so late it left me in the lurch and ruined my week"
Cons: "Everything, flight was delayed over 6 hours causing me to connecting flight. Spent all day at the airport and didn't go anywhere."
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Pros: "Very friendly and helpful staff."
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
Cons: "The airplane was freezing, and I'm 23 years old and very used to flying."
Cons: "Additional fees for extra space were 1/3 the cost of my flight"
Cons: "No cash food and beverage"
Cons: "My flight was scheduled to leave at 4:51 pm. I arrived at the airport 2 and a half hours before my flight was to leave and I read the departure board to see that the flight was delayed due to maintenance. Then I saw that it was delayed again because we were waiting for a flight coming in from the Bahamas. Well my flight didn't take off until about 7:30 pm. I arrived in Denver around 10:00 pm which made me miss my shuttle to the Springs. I am a diabetic and was in need of my medication so I needed to get home. I spent extra money to take a bus to downtown Denver and a grayhound bus to the springs and a cab to my home. So my trip cost my an extra $55.00 dollars I didn't have. I have always taken United but after this experience, I will never again take United."
Pros: "The crew is AMAZING!!! Personal, professionals, they go above and beyond my personal standard of customer service. Very comfortable atmosphere. Not to be mistaken with the uncomfortable seats. I like to think United doesn't overlook the work ethic their employees represent the company with on a day to day basis."
Cons: "I travel for work from Grand Junction, Colorado to Dickinson, North Dakota every 4 to 6 weeks. I always fly United. On one occasion I met family in Colorado Springs, so I bought a round trip ticket from Dickinson to Colorado Springs. I missed the second half of my round trip flight from Colorado Springs to Dickinson. I had to pay my own cab fare from Colorado Springs to Denver to catch my flight, because your plane, that i paid for a flight on, had mechanical issues and didn't make it to Colorado Springs. Second, my flight in Denver was cancelled 3 times and almost a fourth. I all but got down on my knees and begged to catch the fourth flight they tried to cancel. Third, I didn't even get to fly into Dickinson. So instead of somebody coming and picking me up in Dickinson which is a 30-minute drive from where I work, somebody had to drive 3 hours to Williston where you guys ended up getting me. Which cost me 3 hours of gas money to get picked up, instead of 30 min of gas money. I didn't get either of the flights back to North Dakota that I paid for. I've asked for the reasonable request that I be refunded 50% of the cost of the airfare and the $235 it cost for cab fare. When I contacted United about this I got the runaround from everybody. At this point I've pretty much accepted the loss, and the financial hit. I'll continue to fly United only because it's pretty much my only option. Just make sure you keep the crew around. They're great. I'd hate for the experience to go from unsatisfying, to miserable."
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Pros: "friendly crew and good flight,,"
Cons: "why load the plane front to back,,Hassle getting by everyone,,A little common sense would go a long way,,,"
Pros: "My flight started off with getting to the airport only to find my flight had been canceled in the morning and rescheduled at an earlier time while I was at work. I don't check my phone or email while at work. Fortunately, your staff was quickly able to put me on a flight that left an hour and a half after my original flight, but would put me on a connecting flight with American Airlines in Chicago. The AA flight had engine trouble so it turned around and we borded another plane after we landed. The original flight would have had me to my destination by 9:30 pm. Instead I arrived at 1:08 am the next day. I am frustrated that my flight was canceled so close to my departure. It was a great inconvenience to those picking me up at the airport. It added to my stress. It made it much less likely that I will fly United again. Maybe you had good reason to cancel my flight at such short notice, but it severely tainted my experience and opinion of United and American Airlines which had been fairly positive until now."
Cons: "The inconsideration for my schedule. The last minute change."
Pros: "Punctual flight, lack of major issues. Friendly staff helps on a long flight. Handled minor issues in the cabin well."
Cons: "Boarding the 747 was a bit disorganized, using doors on both sides of the gate desk led to confusion."
Pros: "Not a damn thing."
Cons: "My flight was held back 2 hours because "a flight attendant called off". So I missed my connecting flight "I touched down as the connecting flight was supposed to take off". I was put on a standby list for a flight leaving later that night and I didn't get it. I was told I had to wait until 7am the next morning to get on a flight. After asking, I was given a hotel, cab, and 2 food vouchers. The taxi took me to the hotel united chose. I got there and there were no vacancies. I had to pay for my own taxi to a different hotel that luckily took my voucher for the other hotel. after all this mess I only got 2 hours sleep. The 7am flight waited for its connecting flights. This delay cost me a third of my trip and money on my first night at my hotel."
Pros: "Not only do I get the best price. The fact that you told me what carousel to get my bag from was new to me. I alway check kyak first but now I love u guys. I know my travel site and its kayak"
Cons: "My flight was many hours delayed due to bad weather in Denver. Then my flight from Denver to LAX was eventually cancelled so I took a direct flight from Phl to LAX on American. That flight was fine."
Cons: "Our plane was a turboprop, and due to the weather worsening from light freezing rain to medium freezing rain, we were delayed 3 WHOLE HOURS. This caused me to miss my connection to San Francisco."
Cons: "Lower the price for a carry on. Flight crew was very friendly."
Cons: "Flight apparently was cancelled 48 hours before but no one contacted me. I was able to check in with Frontier and get the gate and seat assignment even though the flight had been cancelled the day before. I found out when I arrived at the gate at the airport. Frontier did nothing to help me get to my destination. I was forced to buy a last minute ticket on another airline to get to my business meeting."
Pros: "The flight was on time"
Cons: "Frontier never has enough staff to handle checking baggage and they nickel and dime you for an uncomfortable seat."
Cons: "The worst airline to fly on. Over sold flight by 4 people all checked in so didn't have a seat. Took us over 30 min to get through security and then had to run to gate only to have the manager yell at us to get on the plane. Take note.... we were traveling with a 16 mos old."
Cons: "Poor check in experience"
Pros: "Quck, friendly staff"
Cons: "Tight seats, no water offered to drink"
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Cons: "On time and average comfortable"
Cons: "More delay notices and flight departure changes than I can count. Conflicting times in email notices versus the app versus text alerts. Customer service went straight to voicemail. I may have been able to drive across the country faster. Currently arriving in Denver. My connecting flight left yesterday."
Pros: "Getting off plain"
Cons: "The total experience with Frontier"
Cons: "Only 1 cup of water. Aisles very narrow."
Cons: "Flight left Over 1 hour left. Waited on runway."
Pros: "We landed"
Cons: "Wasn't calling by zones, was pretty much a free for all to get on the plane."
Pros: "The crew was friendly"
Cons: "Starting with boarding- what happened to loading the back of the plane first? That was much more efficient! That way the people in the back don't have to wait for row 8 to get settled before the rest of the plane can proceed with boarding. Once you get to your seat, it's so uncomfortable! They're molded in such a way your head always leans forward, they don't recline, there's very little leg room or side room. Arm rests are half the size of the usual, and tray tables are also half the size! If you're on the plane for an hour flight, it's do-able, but any longer than that, you'll be miserable. For the record, I'm tall and thin, and I felt squished sideways."
Cons: "no free drinks? 2.99 for a coke? no pretzels? why i had to pay 70$ for my bags what"
Pros: "On time, nice seats"
Pros: "Very smooth check in since I paid for my baggage and seats prior to getting to the airport and I also had my boarding pass already printed off."
Cons: "The screaming child sitting next to me for the ENTIRE flight."
Pros: "Gate crew at Denver on May 2nd (afternoon) were just disorganized and confused. She was just stressed out for no reason. Seems like not a people's person and can't stay calm at ALL. Can't handle stress at all"
Pros: "Fun time great flight"
Cons: "Great friendly people"
Pros: "Overall, I was VERY happy with both my flights. I've been flying Spirit the past few times I've traveled and after flying Spirit for so long Frontier was a breath of fresh air! The lines to check in our luggage were minimal, each flight arrived about 30 min early to our destination, we got our luggage back in a timely manner. Operationally, our flying experience with Frontier went without a hitch!"
Cons: "No major complaints. As I mentioned, we've had been flying Spirit quite often and after so many headaches with flying that airline I was happy to pay a little bit more to fly Frontier and not run into any complications of any kind! Thank you for being operationally on top of your game Frontier!"
Pros: "They give front of line privilege to military."
Cons: "The plane was uncomfortable. The seats do not recline, there's no where to charge electronics and the planes were dirty. Both of my flights were delayed by two hours and updates of the flight status was not updated while little information was provided as to why the flights were delayed."
Pros: "There is absolutely nothing I liked about Frontier"
Cons: "Flight was cancelled and not rescheduled. I had to spend another $600 to fly out from Detroit that day in order to make it home for Christmas. I will never fly frontier again."
Pros: "Seats were bigger than I thought."
Cons: "Seats didn't recline."
Cons: "Being stuck on runway, waiting to take off. And very limited updates. Already a long flight ahead of us, waiting to take off is very depressing."
Pros: "I've learned to pack whatever I need into a backpack that's within their personal item limits. This makes traveling on cheap flights easy."
Cons: "Limited space and no amenities"
Pros: "Inexpensive ticket prices."
Cons: "Officially the worst chair I have ever been seated in. Not just on an airplane, the worst chair I have ever had the displeasure to sit upon. Even when the plane was not as full, there was no way to get a single moment of comfort."
Pros: "Like fact was affordable. Was not vacay but taking care of family member after surgery."
Cons: "I paid three times the amount for return ticket to LAX. No help from employees I dealt with. Was because I had changed return date twice. Lost two tickets due to change. Guess I really messed up but it was all due to FAMILY emergency. No love"
Pros: "They miss my bag in Denver"
Pros: "Flight attendants were kind and informative, there was still some leg room even though they obviously squeeze seats in. After the delay, they were quick to reschedule any missed connecting flights."
Cons: "We waited a half hour after boarding time to board, and then waited on the plane for an hour before beginning takeoff. Nothing available to eat or drink besides water or for purchase (I realize this is budget, but this always turns me off). Seats don't recline."
Pros: "The price of the flight... Crew was cool"
Cons: "Paying extra for an emergency exit seat and then on the plane what I paid for was non existant. Pretty shiesty if you ask me. Plane was dirty, wrappers not picked out from seat pockets. Seemed similar to a cattle car"
Cons: "My suitcase was broken into things are missing and frontier operator didn't seem to care said I wasn't missing enough to warrant a claim"
Pros: "They were on time."
Cons: "There was a charge even for soft drinks."
Cons: "When I booked the flight I was not given any information about paying for baggage ahead of time. Much to my surprise when we checked in we found out that carry on baggage was not free, and that we would have to pay to check bags. The plane itself felt especially cramped, crowded and flimsy."
Pros: "The flight was on time."
Cons: "I had to pay 40 for a carry on bag, although I'm pretty sure not everyone was made to pay that. In addition, when I went to check into my flight there was no attendent at the ticketing counter because there was no flight for 2 hours. The whole reason I get to the airport early is so I can battle the TSA line not wait to check in."
Cons: "They overbooked the flight, so we were told to get there two hours early, 3:30am! So we wouldn't loose our seats. The plane wasn't even full. And security doesn't open until 4am. A bunch of BS. They charge for carry on. They charge for check in. They charge for your seat selection. They charge for any type of good or beverage on the plane. $2 just for a small cup of coffee. I am surprised they don't charge to use the restroom. All the money I thought I saved from flying Frontier was quickly used to pay all the extra fees."
Cons: "My flight departed over an hour late, because the airplane arrived long after the scheduled departure time. I was just able to catch my connecting flight."
Pros: "Flying through the air"
Cons: "It took an hour and a half to get the checked bags from the plane to the baggage claim."
Cons: "worst airline ever"
Pros: "Direct flight and original time schedule!!!!!"
Cons: "Didn't care for the 3 hour flight delay. Flight was supposedly delayed due to thunderstorms in the east. Was a bit disappointing and frustrating."
Pros: "Trip boarded on time. Personnel were very friendly."
Cons: "Paying $1.99 for coffee. Sitting on the tarmac in Denver for over 20 minutes because we came in early and there was a plane at our gate. The seat I sat in (5A) was filthy and the floor was disgusting. Also, for sitting so close to the front, there was no additional leg room."
Cons: "NOT HAVING OUR BAGS"
Pros: "Flight attendant's humor"
Pros: "It was on time. The crew was generally friendly. The take off and the landing was pretty smooth."
Cons: "I didn't like the cramped feeling. I was in the aisle so there was nowhere to rest my head."
Pros: "The staff on board was nice."
Cons: "For starters when checking in at the ticket booth they don't take cash. I had to buy a prepaid card and pay 45 with card fee to check one 30lbs bag. Then I had to sit in one of the most uncomfortable seats. Everything on flight as far as drinks and snacks went was purchase only . no wifi was available not even to purchase.. Then when I got to my destination my bags where not there I had to wait till 4:45pm the next day. No refund was given for baggage check they made it seem like it was no big deal."
Cons: "I don't like to pay for my carry-on or my seat selection. The seats are very uncomfortable. The staff was crabby. I will not fly Frontier again."
Pros: "roomy-ish seats for a domestic flight, however when the folks in front reclined, I could not use my tray table..."
Cons: "When you go to check in and choose your seats, each seat has a dollar amount...I thought I already paid for my ticket!! What they don't explain is that you can check in at the airport and get your seat assignment (without paying extra) and leave it to chance, or pay for a seat reservation in advance. Water was free...that's it. You could buy "snacks" with a credit card only. We sat on the tarmac for 1/2 hour waiting for another flight to leave...this airline company feels new, like they are "flying by the seat of their pants"...in the long run, I paid the same amount as a more well known carrier, so I don't see the benefit to their "spare" and "more affordable" approach."
Pros: "Breckinridge Bourbon!"
Cons: "Flight was delayed 6 times for a total of 5.5hrs later than scheduled. Ruined all manner of plans. Was issued a meal voucher literally minutes AFTER every restaurant in the airport closed. Baggage fees are ludicrous."
Pros: "Crew was nice. Flight was on time!"
Cons: "Leg room"
Pros: "I liked getting off the plane and leaving those incompetent employees behind."
Cons: "First, I was charged an extra $55 for an overweight bag when I’d already paid $30 to check it in the first place. Then, every employee I encountered acted like a miserably underpaid two year old who was forced to be there. Slight advice: if you didn’t make the price of the flights so “cheap,” you wouldn’t have to overcharge for any and everything else related to the stupid flight. The incompetent, unpleasant employees just added insult to injury. THE worst airline I’ve ever had the displeasure of flying with."
Pros: "It was timely and smooth."
Cons: "Not a big deal at all - but the long line to sfand at a kiosk just to get a luggage tag was a new experience."
Pros: "Boarding process."
Cons: "Hidden fees of Spirit Airlines"
Pros: "they put me on a delta flight (5hrs later)"
Cons: "the flight was canceled and the delta flight was delayed"
Cons: "Flight was delayed for over an hour but was never notified of how long of a delay or a new gate change until after we were already suppose to be airborne."
Pros: "boarding was fast"
Cons: "the kiosks didn't work, there was a long line, no one explained it was for baggage only, there was someone in another line that I found after I was in first line for 30mins doing the tickets, then she left w/o warning, no one at the counter for a while before another stepped in. Also, poor customer service, yelling at passengers to step up to line, waving them forth to counter rather than stating, 'next please'. Not friendly"
Cons: "They charged us an arm and a leg for our carry on!"
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Pros: "Quick. On time."
Cons: "Seats don't recline :/"
Cons: "They cancelled flight. Offered horrible 8 hr layover"
Cons: "There was a 45 minute flight delay."
Pros: "Ease of booking. Crew"
Cons: "Hidden costs after booking flight such as seat, carry on."
Pros: "That we landed"
Cons: "I'm very mad that I had to pay 50.00 for my luggage when I could have carried it on. Your MAN at the counter said I couldn't n it was clear that I could have over i was in board!! I want a refund!!!!"
Cons: "3 dollars for a Coke"
Cons: "The flight was cancelled due to a crew issue at Spirit. The airline did nothing to assist in rebooking. Had to buy a ticket on another airline."
Pros: "Everything on time, flight happened as it should"
Cons: "Seats are really small. I had difficulties fitting in"
Cons: "Spirit broke my luggage. The staff was very rude. And hidden fees are everywhere. It's worth it to pay 20/25 more on a ticket with out hidden fees. Never again."
Pros: "Nice big seats!"
Cons: "No free drink (including water)"
Cons: "Tiny tray table"
Cons: "it was awful - I can't believe how narrow the rows are. I'm 5'5" and my knees touched the seat in front of me. A third of my personal item (a backpack) stuck out from below the seat in front of me. I've never been more uncomfortable on a plane. But it was cheap, so...worth it?"
Pros: "The bag and carry on luggage took forever to get. The prices were too high."
Cons: "I flew spirit to Detroit last week, and after getting delayed 18 hours I finally made it. Now, currently sitting at the airport, my spirit flight home to Denver has been canceled at least 10 minutes after we were suppose to have boarded. I have been at the airport for 5 hours and have been yelled at to stay back from the counter and not to ask questions or else we would just be delaying the process. After about 2.5 hours of waiting, we finally got a number to call to re-book, which still took over an hour. This has been THE WORST airline experience I have ever had. If I were representing this airline I would be ashamed of the horrible service it provides. I genuinely believe I deserve a full refund for my flight (even if it was re-booked)... not just given an apology voucher because I promise I will never fly spirit again."
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Pros: "Other than the four hour delay? Nothing, nothing at all."
Pros: "On time and staff very accommodating"
Cons: "No much leg room"
Cons: "No entertainment. The trays are way ti small."
Pros: "The seats were awesome and there were 20 seats available so I got to pick any seat."
Pros: "Super cheap fares if you pack a backpack instead of a "rolly" carry on or shoulder bag!"
Cons: "Very tight squeeze in the middle seat. Worth it to save $150."
Pros: "The overall experience for the actual flight was great. The crew was friendly and helpful, the seats were pretty comfortable with what space I had."
Cons: "This was my first time flying Spirit and I was unaware of all the extra fees, I ended up paying the same if not a little more than I would have with another airline. I ragweed food and entertainment a 3 because there was no N/A option, I brought my own onto the flight and did not purchase any from the airline."
Cons: "I arrived 2 hours before my flight and needed to drop off my checked bag. I waited in a huge line at the detroit airport. I made it into the roped section of the line then a "last call" was made for Denver flights and they went to a different line. I was told (with a bunch of other people) that since we were into the roped section of the line we should stay. Then all the denver passengers behind were brought to the front and the people that were told to "stay in line" got screwed and failed to make the flight due to simply trying to check baggage. Approximately 30 of us were told to go down to the spirit office to rebook flights. The office workers were no help and very unsympathetic to the fact that people's travel plans were ruined. I ended up having to rebook a new flight from a different provider that day to protect my other plans at my destination."
Cons: "To start, when we arrived at the Detroit airport at 5:30am for our 7am flight, the line to check bags was clear across the building. It eventually got to the point where they had to make a special line for our flight to check in at around 6:30am. Fortunately we were towards the front of that line and when we finally got through security we raced to our gate and made it just before they were about to close the doors. There were many people behind us still trying to make their way either through the check-in line or security and we tried to speak up and tell the flight attendants just that as they announced we were shutting the doors and about to push back. One lady sitting near us was on the phone with her friend whom she was traveling with that was at the gate along with a dozen other people trying to get on the plane. When we tried to tell the flight attendants to wait, one flight attendant had the dignity to come over to me and said "if my party wasn't on the plane then I could get off the plane." Finally, they opened the doors one last time and about 15 people came through, however, there were still plenty of open seats on a flight that typically is quite full so I'm certain many more missed the flight. Once we got to Denver it was no surprise that only about 12 pieces of luggage came through the carousel so more than half the plane was missing their luggage. We were then told that if we had a late check-in, which everyone who checked luggage did, then we would have to come back to the airport to retrieve ti. Fortunately, they made an exception for our flight and our luggage was delivered the next morning. All in all, I'm extremely disappointed and frustrated with the way Spirit handled everything, with the exception of finally agreeing to deliver our luggage. The lack of communication, efficiency, and concern, between everyone at Spirit, those checking people in, the flight attendants, the luggage crew, the person in charge of lost luggage, is so unacceptable. From now on, I will gladly pay more just so I NEVER have to fly Spirit ever again! They not only lost my business but also from those who were on the flight with us standing in line to file our lost luggage claim as well."
Pros: "Friendly staff."
Cons: "The checking in process was fine, as Long as you added your carry on bags within the same process for a smaller fee. However, the "random seating" option that you choose is not actually choosing a seat; therefore I was denied boarding even when I checked in and my seat was given to someone else. I was told nothing until the plane left the terminal and I was told to "get comfortable" while waiting. An hour later, I was given the option to fly the following day home to Denver with 3 layovers, and a full day of traveling. Its hard to travel this type of airline when they have complete disregard for personal plans and do not communicate with their customers the hidden fee's. Bare fare is a way of saying you are paying for the possibility of flying, not even a guaranteed seat."
Pros: "Everything people say about Spirit is true... you get what you pay for...and then more payments on top of that...."
Pros: "Professional ,cheerful staff. Smooth flight"
Cons: "Cramped seating... Lack of leg room"
Pros: "We made it to our destination."
Cons: "My luggage was lost and I'm without any belongings for myself or my 1 yr old baby!"
Pros: "Everything went as planned. This is a direct flight with no layovers or stops."
Cons: "The prise for a carried on bag. $55 dollars is to high. Should be $35 dollars at the most."
Pros: "No frills or hassles"
Pros: "The crew was very nice"
Cons: "The leg room wasn't there. We were very cramped there was no entertainment at all on a 3-2 our flight almost three-hour flight. Water is not even free you don't even get a courtesy copy of papachooz everything is paid for it was cold on the plane they didn't have a blanket. I hate spirit I would rather pay the extra for the ticket price and have some conference and some amenities than a beer flight price and be miserable 2 to 3 hours on a flight this horrible Spirit needs to do better"
Pros: "It was on time and got me where I needed to go."
Cons: "Nothing was done to dislike,nothing."
Pros: "The crew was friendly. I've always found Spirit employees friendly. Save on this flight the one flight attendant, when I asked if their was WiFi on the flight replied, "Only in your hopes and dreams honey.". That was a little unprofessional."
Cons: "Man, I really want to like Spirit but now that I've been making money for a bit I just can't justify the annoyances. No WiFi on some flights, no TSA pre-check (that's HUGE) Why Spirit? Why? The baggage fees too. I get the low-cost carrier thing, but some of these things just don't make sense anymore like not having WiFi."
Cons: "Seats are a little cramped"
Pros: "The only reason I fly Spirit is because of the cost of the ticket. I'll deal with the rest of the customer service issues, but the people at the ticket counter were rude along with the flight attendants."
Cons: "The flight boarded late, although we made up the time in the air. The flight attendants were unfriendly and, honestly, seemed like they didn't even want to be there. Their demeanor was standoffish and, as if we were keeping them from getting home faster."
Pros: "There was a delay from the incoming flight before us. The staff were gracious and available to answer questions."
Cons: "There was nothing with Spirit's control that could have made the flight better."
Pros: "Flight was cancelled. Had to go Southwest at premium price!"
Pros: "The crew was very attentive and positive."
Cons: "The flight was delayed, but the communication regarding the reason and/or expected boarding time was very poor. In addition to the poor communication, we boarded even later than expected. After landing in Denver it took more than an hour for anyone to get their bags; I waited 1 hour 5 minutes at the baggage claim for my bag."