Pros: "No entertainment on the plane and plane was very small..."
Cons: "Explain flight situations better.."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "Better space. Better service. Terrible directions"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Cons: "Always seem to be delayed"
Pros: "The flight was safe and efficient."
Cons: "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Pros: "Almost 3 hours of delayed"
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Cons: "The coffee could’ve tasted better."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Pros: "All was good"
Cons: "All was good"
Pros: "Departed on time. Very courteous crew."
Cons: "staff wasn't very friendly"
Cons: "Very uncomfortable seating"
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Nice flight attendants"
Pros: "Great service by crew!"
Cons: "Took too long to get on board."
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "The vegan meal was not good"
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Pros: "Arriving to the destination"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "It's Delta so I got miles"
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Pros: "Nothing I can think"
Cons: "The seats selection"
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Cons: "The flight was delayed an hour and a half."
Cons: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Pros: "The infotainment screen on back of headrests."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Crew ok. Not much information given."
Cons: "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Crew was great."
Cons: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Pros: "Everything was perfect, staff was friendly and helpful"
Cons: "I wish there was an option for WiFi"
Pros: "Easy flight, nice crew."
Cons: "Waiting in the plane for our gate upon arriving was terrible. It was very long and a bit cramped."
Pros: "Everything was quick and efficient."
Cons: "Little more organized with seating on the plane"
Pros: "Sun country’s ticket line is fast."
Cons: "Timeliness, deplaning, grace from flight attendants."
Pros: "The price was perfect and suited my needs. Very friendly staff. Thank you"
Cons: "I cant think of anything to complain about. My trip went very smoothly"
Pros: "Our flight was delayed over 2 hours and there was ZERO notification from the airline - we found out once we were at our original gate. Paid substantial amount to check bags and for seat assignment......after choosing seats when flight was booked online! Crew and flight were fine but will not fly Sun Country again. Too much hidden BS!"
Cons: "See above"
Pros: "Not crowded"
Cons: "Fees for bags"
Pros: "They treat you like they used to. Drinks snacks, although the snacks did cost but seats were comfortable and roomy. I chose a $17 seat both ways and it was perfect."
Cons: "Flight was severely delayed causing me to incur additional travel expenses and diminish the time at my destination with family. Additionally when I found other flights on multiple airlines that would help me keep my plans on track, Sun Country would not entertain any of it. Their response was they do not have partnerships with other airlines (a common practice when I have travelled, United, Delta, and the delay or cancellation is their fault) What kind of airline or company squanders such an opportunity to not only put its best foot forward, but doesn't work with their fellow business community."
Pros: "Friendly crew. Pilots kept us updated on potential turbulence and weather- but it all went well."
Pros: "Attendants were nice."
Cons: "Seating is too cramped."
Cons: "System failure and was not expecting a sun country subsidiary."
Pros: "Mediocrity is really the aim of an airline this tier, correct?"
Cons: "The hour delay, on top of an already 3-hour layover, in a terminal that wasn't even connected to the rest of the airport. The least you could do in a situation like this offer complimentary snacks to make up for it."
Pros: "Smoothest flight in years"
Pros: "Quality service, good technology, soothing environment"
Cons: "Felt too much urgency in my tip"
Cons: "Booked me 25d, when the rows. Stop at 24.. So that was an issue. No real food on plane. Gate change and delayed flight. Bumpy ride in."
Cons: "That they did their best to shut us out."
Pros: "the flight was fine."
Cons: "you charge for EVERYTHING including water?! really? and the food--- wow! expensive and not good. a little bitty half a sandwich Jimmy John with wilted lettuce... baggage fees? ridiculous!"
Pros: "the crew on board was great. no food options offered. no entertainment. are you kidding?"
Cons: "the flight was delayed so the boarding that was to start at 8:15 started at 9:00. We were all called to board within a few minutes, only to hurry up and wait in another line outside the plane for like 10-15 minutes before the crew actually let us board. The plane left the gate and then sat on the tarmac in another line where over 30 plus planes were also waiting to take off. WE SAT THERE ON THE TARMAC FOR OVER 2 HOURS. Not that Sun Country was at fault, but we should have never been able to board, knowing that the airport was that backed up. JFK is notorious for doing this to customers."
Pros: "We were giving complimentary drinks and the first class meal because there were only twelve passengers and none of us upgraded to first class so they had 12 Meals available. They really did make up for the bummer that the 5 hour delivery caused. The staff was incredibly friendly and accommodating. They even let us go sit in the first class seats which were very comfortable"
Cons: "We had a unexpected 5 hour delay due to a mechanical issue"
Cons: "Never enough space"
Pros: "Overall it was mostly a good experience."
Cons: "We were skipped for a drink refill and it's always annoying to have a cup with mostly ice."
Cons: "The flight was crowded and the seats are cramped. I am a normal size.person and my seat seemed to have less legroom on both going out and coming back. Awful!"
Pros: "The airplane seats were clean and worked!"
Cons: "I didn't care for: the narrow aisle between the row of seats; one stewardess serving the snacks for sale and the beverages; the loading procedure; and my list could go on and on."
Pros: "Very friendly, efficient , clean, comfortable and reliable"
Cons: "Which there was more flights to Boston vice versa"
Pros: "Left on time, arrived early and everyone the staff was very nice!"
Cons: "No free snacks"
Pros: "On time and friendly employees"
Pros: "Pleasantly surprised by the ample legroom. Also, the flight attendants were very attentive and interactive."
Pros: "On time and friendly in airport staff"
Cons: "Attendants seemed a bit stressed Minneapolis to Ft. Meyers."
Pros: "Great, easy pilot. Smooth ride. Good landing."
Pros: "The smooth boarding and friendly flight attendants"
Pros: "Both flights I took were non-stop and were the smoothest flight I've been on. Everything at the gate counter ran smoothly and the workers were friendly and helpful."
Cons: "If I had one complaint, the flight attendants were a little less friendly. They weren't rude, but they weren't very outgoing either. I know they have a tough job dealing with selfish people in a confined space, but I guess I would have liked a little more "warmth" from them."
Pros: "Being able to board first because I am retired military and had no carry on luggage."
Pros: "Flight attendant in first class was outstanding. Most attentive I've ever seen. This alone would lead me to not think twice about booking with Sun in the future."
Cons: "Small portable video devices. Boarding process -- made announcement that final boarding was being completed and plane was leaving which prompted me to run to the gate; 20 minutes later the boarding process was still in progress."
Pros: "Clean plane, friendly staff, and comfortable seats"
Cons: "Meals and drink a little expensive. Digital player was not available. Sold out before it got to my seat"
Pros: "Price made it worth it! Boarding was quick. Staff was pleasant."
Cons: "Seats did not seem to recline and plane was a little old feeling."
Pros: "No complaints. Food and entertainment available for purchase. Crew competent."
Cons: "Had to pay for checked bags...only had 1 bag per person."
Pros: "Seat arrangement."
Cons: "Two toilets for more than 100 persons. Crew members are rigid and not flexible."
Pros: "All staff were helpful and went the extra mile"
Cons: "Web site not working for on line check-in and seat assignment."
Pros: "On time and direct flight"
Cons: "Had to CALL airline to get seat assignment. No was to check in online otherwise."
Pros: "The crew was very kind and checked many bags for free, and once the plane arrived, they were very efficient."
Cons: "The plane was 3 hours late and we didn't get any complimentary snacks. I travel on a budget, and only budgeted snacks to last until 11:15 pm, not 2:15 am."
Pros: "Amazing: left & arrived 156 minutes early. Way to go!"
Pros: "I don't know if I will ever rate "comfort" more than "good", given that you're crammed in like sardines (just like any other airline - in Coach)."
Pros: "Overall the trip was excellent! Service, timeliness, staff, ... All excellent!"
Pros: "-Speed of service -Food at the terminal -friendly service of flight staff"
Cons: "They board early!"
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Pros: "Leg room"
Cons: "The onboard crew was rude and one guy actually grabbed me which to me is unprofessional. All because I had a poster tube that wasn't in my bag they wanted it in my bag. Then I asked for a seat change due to my size hard for ne to be in the middle and the lady was snooty about it."
Cons: "Be on time"
Cons: "Could have been better without mechanical issues, delay."
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Cons: "Foot room. Baggage room. Entertainment. Service"
Pros: "Comfortable seats & fast boarding"
Cons: "In a perfect world, no 2-hour delay."
Cons: "Felt good to be home after almost 4 hours delayed."
Pros: "Great crew and service"
Pros: "Being bumped to first class."
Pros: "Accommodation to any concerns"
Cons: "Slightly wider seats"
Pros: "Ontime. Friendly staff. Newer plane. Large overhead."
Pros: "Awesome crew. Very pleasant people."
Cons: "2 hours late. Thanks ohare."
Pros: "Crew was great!"
Cons: "Flight delayed 3x, it was a very long day of traveling."
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Cons: "Disgusting attitude from the flight attendant. She laughed at me when i told her i was transgender"
Pros: "The professionalism of the crew and the cleanliness was excellent!"
Cons: "The seats weren’t very comfortable!"
Pros: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Cons: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Pros: "Friendly staff"
Cons: "Rude customer"
Pros: "Attendants were so nice as kind"
Pros: "Really like how smooth and easy was to aboard my plane."
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The only thing I liked about my flight from DFW to San Antonio was the fact that I FINALLY got to go home."
Cons: "The fact my layover was in Dallas, I couldn't board on time because of our departure from Denver being delayed from ice, and the gate got switched about three times. I've never been in a standby list, but I barely made it. I'll never want to fly through DFW again!!! The American Airlines employees were mostly inconsiderate, with the exception of two staff members. Not sure about this airline again."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Cons: "Nothing at all"
Pros: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Cons: "Time was on point. And the flight was smooth. No complaints"
Pros: "Staff and customer service were great"
Pros: "Getting bumped to First Class"
Pros: "The crew was attentive friendly, energetic, educational and very helpful."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Very rude and plane was hot. No air conditioning"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Cons: "Layover was over an hour."
Pros: "It was successful."
Cons: "Turbulence, not there fault"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Pros: "Got to San Antonio finally"
Cons: "Not having maintenance issues on the same flight from the prior flight to our airport then having more maintenance issues prior to leaving."
Pros: "Seat good, boarding good"
Cons: "It was terribly cold, was not even offered snacks, the one steward was chomping on his gum very unprofessional on checking in"
Cons: "I didn’t even make this flight!"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Pros: "Entertainment options were very good."
Cons: "Basic economy rules are really poor especially for passengers that travel for business every day. On the one hand, the airline tells us we are very important to them by assigning us with special gold privileges and on the other tells us we are not important to them. It is confusing at best."
Cons: "It took 45 minutes for the luggage to arrive at the carousel, and they sent it to the wrong carousel. Not sure if it was at the other one the whole time, or just took that long."
Pros: "The hotel price did not include taxes breakfast"
Pros: "Nice flight. Easy check-in and boarding, friendly staff"
Cons: "Delayed for no reason"
Pros: "nothing! entertainment should vd a one alos, not s friendly star system"
Cons: "over an hour wait. gate agents change in the middle of the wait time... no info was given s to what the mechanical problem. did di a very good job in communicating time! just totally screwed up."
Pros: "See above"
Cons: "see above"
Cons: "I had to cancel my trip due to family illness. And I guess that is not acceptable to United Airlines for a refund or reschedule without a fee that I could actually buy a new ticket for the cost of their fee. So I am losing out $578.00 Not happy."
Pros: "The flight was fine. Nothing that should have been positive stands out as missing."
Cons: "The first class flight attendant (male) was the worst. No interest in being on the plane, didn't bother to speak clearlybon the announcements. United should pull this person off of flight duty and deal with this person. The second is a terrible parent who let their kid cry the whole flight and afterwards in the jet way. This wasn't an infant had to be 4-5 years old and there was no parenting at all. The kid was old enough to be talked to. If you're kids can't handle flying, you don't get to fly."
Pros: "Flight was quicker than expected. The flight attendants were very nice!"
Cons: "The flight was delayed by 30 minutes due to air control in Newark."
Pros: "Nothing! I will make sure to never use United for any flight from now on."
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Pros: "Comfy seats and a smooth ride."
Cons: "Waited to taxi for almost an hour."
Pros: "No complaints at all. Great flying experience"
Cons: "Flight delayed only received a text about a rescheduled initial flight not my connecting flight waited in line for 2 hours only to find out I did have a connecting flight"
Pros: "I loved the pilot taking time to greet my boys and give them wings! My boys loved sitting in the co-pilot's seat and hearing "the plane talk." Once we got to our seats, the flight attendants were very helpful and kind and we, actually, landed early! Yaaayyy! My boys won't forget their flight to Houston because of the cool female and male pilots they met while traveling. Thank you!"
Cons: "I did NOT like how the seats are grouped in twos. I flew with two small children who could only sit together and I had to sit by myself and watch them; which was very hard. If I could change anything about my flight, I would change the age of children who need to purchase seats to four and up as most children under 4 want to sit with their mothers, so why should I pay for a seat they will not be using?"
Cons: "I got ripped off I paid in advanced and gave all my information to them in Dallas and they told me I am not in there system so I could not fly home i had to take the grey hound at the last minute"
Pros: "The touch down was smooth."
Cons: "Revise your website to state accurately of the luggage allowance. I watched the people in distress because their carry on was a little too bulky."
Pros: "The flight"
Cons: "The time"
Cons: "Our original flight was cancelled and on the rebook, which added a stop, my family of 4 which includes a 4mo and 5 yr old were all given separate middle seats. When we brought this up we were told only the gate agent could adjust. Although at the time there were seats together they were "economy plus." Not surprisingly the gate agent was very rude when we approached her with the issue, insinuated it was our fault, that we were extra trouble for traveling with 2 small children, and that we may have to be bumped. We were finally accommodated at the last second but it was unneeded stress. Also several flight attendants gave us a hard time for bringing aboard our infant car seat despite the fact it is FAA approved and we bought a seat for it and it is the current recommendation of the FAA to do so."
Cons: "Almost didn't get a seat."
Pros: "We flew through some pretty turbulent skies but the pilot did a great job, and I saw that he landed in a strong crosswind when's i looked out the window at SAT, although you couldn't have guessed it from how smooth the landing was."
Pros: "It's annoying that you pay for seat upgrades and they stick ya in group5 boarding. It's just reminds people that they want to charge you for every little thing they can these days!"
Pros: "It was on time"
Cons: "it was ok"
Cons: "I was in the very last row and I was exhausted but I still couldn't sleep because one, my seat doesn't recline at all in that row; two, because the flight crew were chatting and laughing the whole time and it was very distracting. When the seat in front of me leaned back, I had even less room to move so I was stuck seated upright for two hours. Very uncomfortable, very exhausting."
Pros: "Prompt and friendly crew."
Cons: "Not much leg room."
Pros: "Professional staff"
Cons: "The departure gate was changed 3 times to terminals very far away. It was a bit tiring to dash to the different terminals in order to not miss the flight"
Pros: "Bigger plane and fast flight"
Cons: "Nothing. It was great"
Pros: "Smooth flights"
Cons: "Delayed multiple times. Staff seemed uninterested in passengers. Not compassionate."
Pros: "nice screen size and good movie selection."
Cons: "i will likely avoid this flight.in the future. it seems like a small thing but the seats were much too hard making a long flight torture. also the air temperature ws sweltering hot,"
Pros: "The newness of the plane."
Cons: "My flight was delayed from 4:50 to 7:45 without any type of notifications text message or emails going out to any of the customers notifying them. I got to the airport and had to wait additional 3 hours that is horrible!"
Cons: "More leg room and on time!"
Cons: "We were delayed because they couldn't find the demo seatbelt. Then take off and landing were way too jerky. Also they claimed due to it being a short flight no drinks would be served, as we get to watch first class get everything."
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Cons: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Cons: "We were delayed with no real updates why"
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Cons: "Seats are a bit cramped"
Pros: "Flight left on time and got in early."
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Pros: "On time flight"
Cons: "Very bumpy flight , but know that is out of control sometimes"
Cons: "Seats not comfortable, took almost an hour for the luggage to come out and then came out on a different belt then posted."
Cons: "Was a great flight. Friendly staff, fair amount of space to be comfortable. Overall very nice"
Pros: "Crew was fine. Nothing exciting or bad."
Cons: "The boarding process sucks. Highly disorganized. Everyone in line near me was confused. There was a line of people even though she hadn’t called the first boarders yet. She called disabled, military and families with children under 2 and family boarding. There were 30+ people in line. Then the masse"
Pros: "Crew was friendly and fun! Quick boarding!"
Cons: "Seats are not that comfortable."
Cons: "Flight was delayed 1.5 hours"
Pros: "I liked that with the super short layover I didn't have to change planes. That made the trip less stressful."
Cons: "Same as above. It was the same plane."
Pros: "I have a walker and it was stowed with the strollers. Was available soon after I arrived. Flight left on time and arrived early. Price was great, even with a few add ons."
Cons: "WIsh they had pillows. I need lower back support and had to use my son's sweatshirt. I will know next time."
Cons: "Poor check in experience"
Cons: "Everything about the travel. Flight was delayed"
Cons: "No complimentary stuff issued"
Cons: "They say they are giving you a bargain but with fees it's absolutely the same as other airlines but with far more uncomfortable seats and no amenities. Will bnever fly never fly frontier again."
Pros: "professional staff. very smooth and safe flight."
Cons: "for safety i didn’t bring credit cards. I could not buy snacks. The seats were small and uncomfortable which I had too seat in for four hours. Only one toliet. It was very difficult to get of the seats to use the one toliet. I t was just too jammed."
Pros: "Arrived on time/left on time!"
Pros: "Great prices"
Cons: "Security lines too long, even with TSA Pre"
Pros: "Quick boarding, and fair service"
Cons: "Nothing super fantastic to say, but also no real complaints!"
Cons: "seats hard $45 charge for carry on unexpected charge because of carry on fees"
Pros: "Boarding Process was easy"
Cons: "Long Lines at gates; HUGE HIDDEN FEES; dirty airline; no comfort; no free soft drinks; with hidden fees, paid more than I would if I went with delta."
Pros: "Not much to like with this airlines"
Cons: "I guess you get what you pay for when you book a cheap flight with a cheap carrier. Penny pinching airline. Poor customer service. Dirty bathrooms."
Cons: "Only 1 cup of water. Aisles very narrow."
Pros: "The crew was wonderful. They had a funny sense of humor and made the flight fun. This was my 3rd flight with Frontier in 6 months, will continue to fly you have affordable fares..."
Cons: "The flight was delayed 1 hour. I think it is ridiculous to charge customers for water."
Pros: "The flight crew was rather funny. Only other positive was getting to my destination."
Cons: "Uncomforatable plane, no reclining seats, $40 dollar charge for a carry on,"
Pros: "Before our trip, I read some mixed reviews, but honestly the experience was what I expected. The crew was really friendly and attentive, our flight took off and landed on time, so that was great."
Cons: "The seats were only so comfortable, and don't recline, no in-flight wi-fi, and everything needed to be purchased as extra. This was what I was expecting though, so I came prepared with my kindle and snacks purchased from the airport."
Cons: "The flight had been delayed 4 1/2 hours. This was because they were waiting for another plane to arrive due to mechanical problems. The plane seating is cramped and no leg room. Nothing special about your flight attendant.."
Pros: "On time, nice seats"
Pros: "Very smooth check in since I paid for my baggage and seats prior to getting to the airport and I also had my boarding pass already printed off."
Cons: "The screaming child sitting next to me for the ENTIRE flight."
Pros: "Personnel were all friendly and helpful Seats were comfortable with plenty of leg room Very good value for the mobey"
Cons: "Website was difficult to navigate for pre pay on your baggage and for choosing your flight. Return flight was about 45 minutes late on departure But those things do happen so not really a big deal."
Pros: "I really like the reasonable prices and the direct flights to certain destinations."
Cons: "I don't like the fact that your charged and extra fee for your bags at the gate. I also think Frontier should at a minimum serve snacks and a drink for free."
Pros: "Inexpensive ticket prices."
Cons: "Officially the worst chair I have ever been seated in. Not just on an airplane, the worst chair I have ever had the displeasure to sit upon. Even when the plane was not as full, there was no way to get a single moment of comfort."
Pros: "Flight attendants were kind and informative, there was still some leg room even though they obviously squeeze seats in. After the delay, they were quick to reschedule any missed connecting flights."
Cons: "We waited a half hour after boarding time to board, and then waited on the plane for an hour before beginning takeoff. Nothing available to eat or drink besides water or for purchase (I realize this is budget, but this always turns me off). Seats don't recline."
Cons: "My suitcase was broken into things are missing and frontier operator didn't seem to care said I wasn't missing enough to warrant a claim"
Cons: "There were extra charges for the seat and my carry on. I will never fly Frontier again. No one likes hidden fees. What good is paying for a ticket if it doesn't even include the cost of a seat?"
Pros: "Checking in , no machine involved."
Cons: "Seats don't recline. No free soda. Excessive baggage fees. Charge for seat assignment."
Pros: "Boarding was quick"
Cons: "Charge for a cup of crappy coffee...really? Is it even worth your time to charge $1.99. I'm not sure if I missed it when buying my ticket originally, but the seat should be in the actual price of the original ticket. When you go to check in was when I first noticed. Doesn't give you much of an option at that point since you can't stand for the flight. Being honest also includes being forthcoming at the start and having this know at first when booking as a part of the flight cost would be a good start. I may have decided to go with a different airline if I would have known."
Cons: "My flight departed over an hour late, because the airplane arrived long after the scheduled departure time. I was just able to catch my connecting flight."
Cons: "FRONTIER DOESN'T RECOGNIZE KTN'S OR PARTICIPATE IN THE TSA PRE-CHECK SECURITY PROGRAM. CARRY-ON BAGGAGE PRICES ARE OUTLANDISH."
Pros: "Great flight crew. Great cost."
Cons: "Seats were uncomfortable and wouldn't be suitable for long flights."
Pros: "Terrible experience when we arrived at las vegasc in a cab. There was no one at the counter to assist us. We both needed wheelchairs to the gate. We had to walk inside to the counter. both of us use electric wheelchairs when we are at home. Walking is very difficult and Frontier was not there to assist us at the curb. This one experience ruined flying on your airline. Sandyntx"
Pros: "Flight was on time"
Cons: "Not offer nothing to drink I was coffin and it felt terrible"
Cons: "Boarding was a bit chaotic on both outbound and return flights. The check-in counter in San Antonio was less than desirable--the staff were very unfriendly and unenthusiastic about their jobs. It is very disappointing there is a charge for EVERYTHING with your airline."
Pros: "It was on time. The crew was generally friendly. The take off and the landing was pretty smooth."
Cons: "I didn't like the cramped feeling. I was in the aisle so there was nowhere to rest my head."
Pros: "HAD A VERY ENJOYABLE FLIGHT CREW VERY PLEASANT EXPERIENCE.WOULD HESITATE TO GO ANY WHERE I NEED TO GO ON THIS AIRLINE. WILL USE KAYAK TO PLAN MY NEXT TRAVEL."
Cons: "They don't have adequate terminals at Trenton Mercer and use an outside ramp. We arrived right before a thunderstorm and were told the ground crew couldn't come out to move the ramp until 15 minutes past the last lightning strike within 5 miles. Many people wanted to get off the plane and felt they were willing to take that risk themselves, but of course the ramp was controlled by the ground crew. Seats on Frontier are generally terrible."
Pros: "The storms in the front range were nasty. The pilot kept us informed and I felt safe in a potentially dangerous situation."
Cons: "Changing rules about the size of carry on bags. Indifferent flight attendants but I pay for the convenience of a direct flight and pilot expertise"
Pros: "Crew was great and we were right on time. We left on time."
Cons: "Check-in took half an hour. Seats are uncomfortable. Seats can't be adjusted. Tray table is minuscule. Drinks and food cost extra. Baggage fees are ridiculous."
Pros: "Not much. Will not fly this airline again."
Cons: "Extra charges for everything. Even water and coffee weren't free. Seat charge, what is that ? Overheard a fellow passenger say he felt as though we were treated like cattle."
Pros: "Great service"
Cons: "No beverage"
Pros: "The friendly flight attendants, the flight was smooth, the landing and deboarding was a breeze... it has been sometime since I've flown, and thanks to frontiers cheap flight cost along side the great service received I will be booking again!!"
Cons: "Wasn't anything I can think of, one thing though would be I wish they had one free carry on allowance. Other then that I have nothing negative to say."
Pros: "Low cost"
Cons: "Seats were not comfortable and didn't recline , cost for carry on bag. No complimentary beverages offered."