Daily cleaning, installation of cabin HEPA filters on flights from Detroit to South America
|August||Best time to beat the crowds with an average 7% drop in price.|
|December||Most popular time to fly with an average 23% increase in price.|
Average price round-trip
|$1,151||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 14h 15m
The cheapest ticket to South America from Detroit found in the last 72 hours was $128 one-way, and $228 round-trip. The most popular route is from Detroit to Sao Paulo, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $306.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to South America.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to South America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to South America with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to South America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "No ear plugs in my amenity kit??"
Cons: "Excellent service"
Pros: "See previous comments."
Cons: "See previous comments."
Cons: "Everything was great!"
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "The on flight entertainment was good"
Cons: "Sleeping was too uncomfortable"
Pros: "Friendly staff. Very comfortable seats"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Cons: "Crowded seatibg"
Pros: "Entertainment available"
Cons: "All good"
Pros: "Excellent very good"
Cons: "Good service excellent"
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "Good food. Great service"
Cons: "Small seats. Crowded."
Pros: "Smoorh travels"
Cons: "Economy seats mot comfortable for sleeping"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "on time, clean, prompt."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "No headphones available for flight"
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."
Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."
Pros: "I appreciated that everyone gave us updates constantly to let us know the status of the flights"
Cons: "My flight from Detroit to Denver was suppose to land at 1:15 ish and I had an interview to make at 3:30 thinking that I would have plenty of time to grab my bags and and get a cab to greenwood which is where my interview was. The flight was delays almost 3 hours and I was not able to make my interview which was the whole reason I flew to Denver in the first place. I understand that things happen but now Im out of a possible job that I was interviewing for and I am also out the $250 that I spent on the flight. The flight was delayed because they didn't have a crew to fly the plane which blindside is always 20/20 however it seems like pretty poor planning."
Pros: "the attendant in first class was fantastic."
Cons: "We needed to get off the plane bc of a fuel spill, otherwise was fine."
Cons: "Crew was rude. Plane was late. But I'm happy overall. Glad you got me home safe n sound."
Pros: "Cheap price"
Cons: "Seats not comfortable."
Cons: "I travelled from usa to canada on 7 nov and after 2 hours waiting in airport they informed us that due to some issue Delta can not deliver our bagagges also one of Delta airport's staff behaved very badly (his name was Manny) , helpless and rude.I missed an important dinner meeting because of not having any suitable dress. I have many friends and family who lives in canada and usa but by facing this bad behaviour and problems never ever recomnd your airline to any of them."
Cons: "The climate control didn't work properly the whole flight. We sat on the tarmac for about 30 minutes after boarding. We sat in the plane for about 15 minutes after landing and the whole time the air wasn't working. Couple that with the fact that I was seated in the row in front of the emergency exit which actually has less room than a normal seat and it made for a miserable flight"
Pros: "Comfortable seats and on time"
Cons: "The people at the help desk of Delta at Detroit, like the ones at JFK, were not helpful, bordering on being rude. They did not give essential info. E.g., I had to ask if a shuttle to and from the airport-hotel was provided and where it was located, if food/meals were provided. the agent seemed annoyed that I had questions and that I asked for a meal voucher."
Pros: "Friendly crew"
Cons: "Cramped seats, super uncomfortable seats that almost put me in tears. No cold air, only warm air. Food served was expired in may of 2015. They only served beverages with dinner and never again in 8 hours of flying. Bathrooms had urine and toilet paper all over them. They were absolutely disgusting. I have been in subway bathrooms that were cleaner. This was the first time flying Delta and it will be the last time."
Cons: "Plane left an hour late,made big problems for people picking me up"
Pros: "Crew did a nice job, very friendly."
Cons: "Wish you could have at least music during short flights. Don't know why you can't. It would take my mind off being shoved in a seat that I'm too tall for. I don't pack my own music because I try to travel as light as possible."
Pros: "The crew were very professional"
Cons: "All was great"
Pros: "Another passenger (P1) appeared to have issues with having a window seat (perhaps he felt claustrophobic) and had asked the flight attendant if he could help him find an aisle seat. The attendant kindly asked around and unfortunately no one offered their seat. Once all passengers had boarded the plane, the row in front P1's seat had an empty middle seat. The attendant kindly asked the passenger that was sitting next to P1 to move to the seat in that row so that P1 had extra space. It was great to see how attentive and accommodating the attendant was to P1's concerns/needs. Great customer service from him and the rest of the crew staff."
Pros: "The flight attendant was amiable enough and completed her duties with a smile despite turbulence."
Cons: "The only thing more disgusting than this plane was the stench of Wendy's fast food-which nearly half the passengers thought appropriate to bring onboard despite being in enclosed space with others. After the door was closed we were asked to sit at the gate while maintenance cleared an error code... we were stuck there, in a hot metal tube, festering in the fetor of cooked animal carcass. Isn't there some sort of air filter for this?"
Pros: "The entire crew!!! Love that they offer drinks and snacks for free!!!"
Cons: "I loved everything about the flight!!"
Cons: "Due to the weather it was scary but the pilot was great. He got us there safe"
Cons: "Seat comfort"
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Cons: "45 minutes between getting off the plane and getting your bags is ridiculous"
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "The flight was late"
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Pros: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Cons: "More choices of TV shows to watch."
Pros: "Crew, on board entertainment..."
Cons: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Cons: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Cons: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Cons: "TV at each seat"
Cons: "Better aircraft and personnel should smile and be more friendly"
Pros: "Seats were acceptable. Crew was competent and prompt."
Cons: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Cons: "more seat space and padding, no charge for soft drinks"
Cons: "Flight attendants rude and lack of cleaning in the toilets."
Pros: "The food and in-fight entertainment"
Cons: "Comfortable seats"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Cons: "Old aircraft Business seat narrow"
Cons: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "On board entertainment"
Cons: "You have to pay for everything"
Cons: "Breakfast is too early, as soon as take off they serve. it should be before landing."
Pros: "It was very fast to board, and the landing was great"
Cons: "No entertainment, no free snacks"
Cons: "Desorganização do embarque e atraso na saída"
Cons: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Cons: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "Tryp Hotel at GRU"
Cons: "We should get some sort of refund. Just food and hotel is not enough"
Pros: "Gave good snacks"
Cons: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Pros: "The food was really good. The service was good as well. The movie selection was very good."
Cons: "Economy seats are really uncomfortable for long flights, my knees suffered."
Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."
Pros: "Bad services, bad food, No enterteiment services available."
Pros: "The plane was clean, the flight was good with minimum turbulences."
Cons: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
Cons: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."
Pros: "The movie choices are endless!"
Cons: "I wish I was told about the Lan app to download before we took off"
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Cons: "It feel weird to have the crew discussing their personal things/stories while selling the on board duty free."
Pros: "Nice people and good food"
Cons: "The tv stopped working halfway through flight"
Cons: "Poor food and drink service. The entertainment system was antiquated."
Pros: "Crew was great. Plane felt good and clean."
Cons: "My flight from Gainesville to Charlotte, we had to deplane down plane steps. I was told we would have jetway every flight. I have had hip replacement and steep steps very uncomfortable. Unable to deplane down them with both purse and small carryon. Someone always has to help me carry my carryon plus theirs as there is no provision for help from the airline. American seems to be only airline to do this, I will have to reconsider flying with you in the future."
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Cons: "Lost our luggage on a direct flight"
Cons: "Many things Food Services Entertainment"
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Pros: "Lots of legroom in the exit row"
Pros: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Cons: "I honestly cannot come up with something that I did not lie"
Pros: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Cons: "space was small in economic class"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Pros: "Friendly, efficient"
Pros: "Nice meals, attentive staff"
Pros: "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
Cons: "Rain during boarding"
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "I didn't like at all. I will never fly with this airline ever again"
Cons: "Nothing at all"
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "Getting bumped to First Class"
Cons: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Very quick flight and good service."
Cons: "The flight was delayed about an hour."
Pros: "Flights were on time and had excellent in-flight entertainment"
Cons: "No drink services are provided on these flights. Unsure if that's specific to our flights (we took 2 Avianca flights) or all domestic flights in general."
Pros: "Accuration and responsability"
Cons: "Long conection"
Pros: "Flights were first class. I liked knowing the reputation of Avianca and that it is not known for cancelling flights. One of the best landings ever and in a challenging place!"
Cons: "The snack was basic, however it is a 1-hour flight"
Cons: "Their check in was ridiculously slow-15-20 min per person at times. How is that possible? The flight was said to be 90 min delayed. I asked about getting on another airline. They said no. Finally this 1 hour flight was 3 hours late to Lima & I missed my international flight. Never again Avianca."
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "Right in time and crew very responsable."
Cons: "The audio for film's didn't function in many places of the plain."
Pros: "Tuve 2 paradas antes de llegar a destino y realmente estaba asustada de que la maleta no llegará junto conmigo a destino pero lo hizo! Además todos los vuelos salieron a tiempo, todo funcionó muy sincronizado"
Cons: "La comida no me gusto tanto, aunque no estaba tan mal tampoco, quizás un menú para niños estaría bien que tuvieran."
Pros: "Nice crew. Comfortable plane."
Cons: "The Cusco airport was a mess! Long delay an changed the gate twice"
Pros: "The food was good for airline food. The exit rows do give you more leg room."
Cons: "However if you sit in an exit row or directly in front of one you cannot recline your seat. This is a big deal if it is an overnight flight like the one I had because it makes it very difficult to sleep."
Pros: "Very comfy seats, a lot of leg space."
Cons: "One hour delay"
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "CREW AND ONBOARD FOOD MADE THE DIFFERENCE COMPARED TO OTHER AIRLINES SERVISING SAME AMOUNT OF FLIGHT HOURS."
Cons: "BUT ENTERTAINMENT WAS TERRIBLE FOR A NEARLY 5 HOURS FLIGHT NOT TO HAVE SCREEN ON EACH SEAT WAS A DISGUSTING EXPERIENCE. WHEN WE FLEW FROM BOGOTA TO PUJ PLANE HAD SEAT SCREENS AND WAS GREAT SERVICE."
Pros: "The flight overall. Also, it landed early."
Cons: "In Charlotte, they had to deplane on the tarmac and my daughter had a crutch, so she had to sit on the steps to go down them."
Cons: "Turbulence, not there fault"
Pros: "Competent flight attendants and modern airplane."
Cons: "My flight from Lima to Cusco was overbooked, so they bumped me to the next flight, which was 5 hours later. As a token of apology, they offered me a free lunch from one of the cafes in the Lima airport. I got to the cafe, and I was able to pick between one of two boring sandwiches. I was more in the mood for a different one that was one nuevo sol more, but apparently that was not allowed with my coupon. So essentially, I got to spend eight hours in the airport for a measly sandwich that wasn't very good. And then my return flight from Cusco to Lima was delayed by over an hour, which was also not ideal (although nowhere near as bad as the original situation)."
Pros: "Crew were great, flight was enjoyable and scenery stunning, enjoyed the flight once we got going."
Cons: "Mix up at the boarding gate - allocated gate 4 and then moved to gate 1. Half hour delay due to reshuffle not good when someone is meeting you at the other end. Entertainment system not working so lucky no one sitting next to me so could then move and this system not functioning properly. Suggest that any changes are given with plenty of notice and loudly and/or on the screen at the departure gate - maybe this has to be negotiated with the Cusco airport. Broadcasts in Spanish are okay for those who speak it but English is lost when announcements are made."
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Pros: "The movies"
Cons: "The flight was late, i can not to watch the movie, the screen did not work sometimes. Furios stewardess."
Cons: "Flight was changed without notice did NOT go to Charlotte instead flew Detroit to Dallas! To Tampa- a little out of the way. After we were checked in and ready to board I then got a call to notify me the flight was changed. Boarding was awful made me check small carry on when there was several open over-head compartments and several others were walking in with two + carry ons. How do you explain that? I will NEVER fly American Airlines again. The airplane from Dallas to Tampa was ancient, a little scary to even think it was still in the air. The air conditioning was minimal I could hear other passengers complaining it was extremely uncomfortable."
Cons: "The flight was late by 3 hours suitcases arrived 4 days late"
Pros: "The pilot got us home to Detroit!"
Cons: "Flight delay after flight delay after a terrible experience with Spirit and having to switch to your airline."
Cons: "American has never been reliable, and this time was no exception. 3 hour delay and they put me in a hotel 20mins away. Bobby was helpful though at getting me a new flight, but should have given more in food vouchers"
Pros: "Staff was prompt, pleasant and helpful"
Cons: "Delays due to mechanical issues."
Pros: "The time to report at the gate is quite earlier than when boarding begins. Were there problems with people coming late?"
Cons: "It's generally awful everywhere, but it's a bit worse on Avianca. Mass crowd to get on, and more people deciding they don't need to wait on those in front. Deplaning, people rush up in the aisle to be the earliest off, making it harder for the people whose items aren't directly overhead to get to their things."
Pros: "Good crew, on time, smooth flight"
Cons: "It was way too hot in the plane. I've been on 100 planes before and never been hit. It smelled like a locker room by the time we landed"
Cons: "We were delayed flying in to Chicago and I was going to miss my connecting flight. There was another Delta flight that could have worked way better for me if American Airlines was willing to accommodate, but they said that I have to fly to Chicago and ask the agent there. Obviously that meant that even that person couldn't do anything. It ended up working out in the end, but I was very annoyed."
Pros: "Nothing. After my already booked flight for a honeymoon, I will never fly American Airlines again."
Cons: "Everything. Never again. Rude employees, delays on every flight with no info why, and no urgency to fix anything."
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Pros: "The hotel price did not include taxes breakfast"
Cons: "We flew dtw to Frankfort we"
Pros: "That we didn’t get harassed"
Cons: "Lack of entertainment if you didn’t bring a device. Even if you did needed an app for it and the United WiFi was incredibly limited and slow Staff could be friendlier instead of impersonal"
Pros: "I was connecting from another flight. The plane left on time, and arrived earlier than planned. I've had much worse experiences on domestic flights, and I was expecting delays."
Cons: "I was assigned a seat in the last row on the plane. during the flight two stewardesses sat in the area behind me. they were VERY LOUD during all the flight. So loud that I couldn't read the book I brought along. This was the leg from DTW to DEN."
Pros: "It was a smooth, comfortable flight."
Cons: "The aircraft was late and caused a lot of stress and missed layovers. One of the crew members had a bad attitude when I offered to let my bags continue on the flight without me (I originally opted to deplane and stay in Detroit). I was only trying to be helpful and got my head bit off... I get It. It was a stressful situation, but the crew doesn’t need to add insult to injury. They’re getting paid hourly whether flights are on time or not. It’s the passengers who have a right to be anxious."
Pros: "I think was a zero-drama, one-hour flight from DTW to IAD. Can't ask for anything better than that (seriously)."
Cons: "Confusing carryon regulations. Said “no carryons” so I repacked & when arrived at gate EVERYONE had full sized carryons...!"
Cons: "Flight delayed only received a text about a rescheduled initial flight not my connecting flight waited in line for 2 hours only to find out I did have a connecting flight"
Cons: "We wasted six hours at the airport to find out we would not get to our first destination in time to catch our jointing flights. Then they had to rebook us the next day and our luggage it was sent to Chicago . It was not a good experience at all just very frustrated and we missed a day of vacation"
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Cons: "Good flight"
Cons: "4 hour delay"
Pros: "Efficient, professional and speedy service"
Cons: "It was so late it left me in the lurch and ruined my week"
Cons: "Everything, flight was delayed over 6 hours causing me to connecting flight. Spent all day at the airport and didn't go anywhere."
Pros: "Smooth flights"
Cons: "Delayed multiple times. Staff seemed uninterested in passengers. Not compassionate."
Pros: "The flight was on time"
Cons: "The drink service was late and the seats were small"
Cons: "More leg room and on time!"
Cons: "There was only one person rescheduling and we got a faster reroute get plan on the phone. It was all pretty awful and we did not get to our destination until many hours after scheduled. Not at all a good trip."
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Cons: "Fight was delayed and I wasn't notified. I Didn't receive a seat assignment till I got to the gate."
Cons: "We were delayed with no real updates why"
Cons: "The flight was delayed 7 hours and we weren't given an option to leave or much heads up about the extent of the delays"
Pros: "The staff were excellent ! Great attitudes, great personalities,very informative staff and pilot!!"
Cons: "Both flights were delayed!"
Pros: "Got a $300 voucher for giving up my seat. Flew with delta on a direct flight instead of having a 2 hour layover and got to my destination almost 2 1/2 hours earlier than originally scheduled. It was a win win."
Cons: "Having to run across the airport to catch my new flight and go through security twice. But in the end it was with it."
Cons: "Seats are a bit cramped"
Pros: "The crew were all very nice and clearly well trained. The seats had plenty of leg room. For being an early flight I was able to take a nap on the plane comfortably."
Cons: "It listed that there was private tvs for each passenger but I didn't see a single screen. Maybe I needed to be more proactive with asking about them."
Cons: "No cash food and beverage"
Pros: "On point"
Cons: "Everything on point"
Pros: "Entertaiment collection was good, kept me engaged throughout for the entire duration of flight."
Cons: "Food was mediocre by standards of an international flight."
Pros: "Great customer service and free movies,"
Cons: "My luggage was opened in belive in lima, few things missing."
Cons: "After my first flight was cancelled for no clear reason, I was rebooked on one which was 8 hours later (not the one of the first flights out). When I arrived to the airport my flight was then delayed another hour. This was two days after my previous flight with United which had us sitting on the tarmac for 2 hours waiting for updates about whether or not we could take off."
Cons: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Cons: "Because my first flight from detroit was an hour late i missed this flight and flew American which that flight was nice"
Cons: "Delay n missed my 2nd flight Then a 50 min flight was canceled"
Pros: "The crew was always striving to make sure the flight was as comfortable as possible. They have me a couple perks for being in the military and that made my flight very enjoyable. I will definitely start flying with United more often"
Cons: "No bad comments on my behalph"
Pros: "friendly crew and good flight,,"
Cons: "why load the plane front to back,,Hassle getting by everyone,,A little common sense would go a long way,,,"
Pros: "The flight was not fully booked so there were plenty of empty seats for everyone on to spread out."
Cons: "The flight was minorly delayed for de-iceing, but not more than maybe 30 mins or so. Not even worth saying what I didn't like about the flight when its necessary!"
Pros: "I liked the crew and the entertainment, though the touch screen went carzy at the end of the flight and I couldn't make it work adequately."
Cons: "The seats. They are definitely not comfortable for a long flight. They don't have enough cushion, so I had to use the pillow to sit on. The man next to me did the same. Also, the seats do not recline sufficiently, so it's almost impossible to sleep."
Pros: "I loved everything , I would fly with United airlines again , thank you so much."
Pros: "Everything went smooth and on time."
Cons: "Plane was small and the space felt a little tight but was not too bad."
Pros: "Seating was comfortable."
Cons: "The plane departure wa two hours late leaving causing missed connections. There were two United employees at the counter and one left. They were to help us change connections so te line was long and VERY slow. Half of us didn't get the connections changed. We de larded in Houston with connections that were unreasonable. United employees rude and not helpful. I had to fly to San Francisco then to Ontario making a long terrible day."
Pros: "Everything was perfect, from the boarding process to the seats, things went well."
Cons: "The customer service was horrible and I was stranded for two additional days."
Pros: "Not a damn thing."
Cons: "My flight was held back 2 hours because "a flight attendant called off". So I missed my connecting flight "I touched down as the connecting flight was supposed to take off". I was put on a standby list for a flight leaving later that night and I didn't get it. I was told I had to wait until 7am the next morning to get on a flight. After asking, I was given a hotel, cab, and 2 food vouchers. The taxi took me to the hotel united chose. I got there and there were no vacancies. I had to pay for my own taxi to a different hotel that luckily took my voucher for the other hotel. after all this mess I only got 2 hours sleep. The 7am flight waited for its connecting flights. This delay cost me a third of my trip and money on my first night at my hotel."
Pros: "We finally arrived, thankful. But upset. The flight was good after we got going.."
Cons: "My flight was cancelled and i missed my meeting on Dec.10, 2015.. We were suppose to go Washington to Portland, Maine.instead we went to New Newark..At lenght wait... And after all that waiting we are offered a drink of soda or juice. What gives? Nothing else?"
Pros: "Front row seats are excellent..."
Cons: "No cons"
Cons: "I wasn’t sent an email or text letting me know the flight was delayed 3 HOURS!! I was traveling from Northern Michigan and would’ve changed my travel to Detroit had I known. I had to spend time waiting in the airport."
Pros: "Liked the leather seats. Clean."
Cons: "Aisle too narrow. Food prices for simple items very high.."
Cons: "The crew very kind an smiley. Being in time."
Pros: "The staff were amazing. Great job by all!"
Cons: "Seats were tight and uncomfortable. The kids behind us banged their tray tables on the backs of our chairs for the whole flight, sick people couching non stop, nothing the airline did wrong just not the best overall experience"
Pros: "The price"
Cons: "Seats too close and didn’t recline"
Pros: "I did not like anything. It was my worst experience ever and i lost the flight due to their lack of responsibility."
Cons: "They gave me the wrong ticket. They did not call the my name as TSA created a huge line and a lot of costumers lost their flights. When i finally entered the terminal and i went to the gate, the plane had left ahead of time, therefore i missed my flight and i had to pay a different flight with a different airline because i had to be in Manhattan, NY during the morning hours. The people at the gate did not give me a alternative even after i told them my urgency. They said you can wait here until 4 pm or take the morning flight tomorrow. This was very wrong and i want my money back."
Cons: "Children (3 within the age of 8-12)unattended left to pull on and kick the seat in front of them, loud arguing that was never addressed. My hair was pulled several times when they would grab the top of the seat to stand up or just harassing each other. I also witnessed them on cell phones that were not in airplane mode and never once did their parent reprimand them for their behavior. I had to do this from the seat in front of them. When the flight landed the entire family talked loudly about pushing their way off the plane to get to another flight, little did they know others had connecting flights to reach as well. Poor behavior & left to make others have a worse flight"
Cons: "They charged us an arm and a leg for our carry on!"
Cons: "3 hours delay"
Pros: "Friendly crew. Friendly passengers!"
Cons: "Spirit is different. I wasnt aware what i was booking. Now i know: 52 bucks for a checked bag! Food and drinks are extra- even water! No movies Uncomfortable seats."
Cons: "They delayed the flight on purpose such that they would not have to rebook on other airlines. As soon as the last flight to the destination left on another airline, they cancelled the flight and refused to rebook on any other airline. I got rebooked 2 days later. The cancellation was due to a lack of a crew."
Pros: "Comfortable seats Flight on-time"
Cons: "A lot of turbulence with take-off and landing. It was a stressful."
Pros: "Absolutely nothing"
Cons: "I live 2 hours from the airport. I was alerted that my flight was delayed by 3 hours. I checked in online, printed boarding passes, and made alternate plans to get to the airport based on this information. When I checked updates before I left for airport, I found that the flight had been rescheduled close to the original time. I then did not have enough time to get the airport to make my flight. I missed a funeral because of this. The 19 emails I received (in order): #1 Delayed departure, #2 Delayed departure, #3 Delayed departure, #4 Delayed departure, #5 Gate update, #6 Gate update, #7 Gate update, #8 Gate update, #9 Back on time, #10 Back on time, #11 Delayed departure, #12 Delayed departure, #13 Gate update, #14 Gate update, #15 Delayed departure, #16 Delayed departure, #17 Departure,"
Pros: "Nothing to be honest. Spirit was an extremely awful airline. They cancelled our flight after several delays because the pilots didn't show up. If you tried to call in, you would wait two hours with customer service and just get transferred again. While waiting in line and on hold with customer service, they would not give us a flight until the next day. We were supposed to be in Las Vegas at 12:00 pm Thursday and they offered us a flight on Friday at 7:00 pm stating this is the best they could do. We had to book with Delta on the red eye that night to get to Las Vegas. Spirit would not compensate us and we our out $560, plus all of the events we booked Thursday."
Cons: "Nothing to be honest. Spirit was an extremely awful airline. They cancelled our flight after several delays because the pilots didn't show up. If you tried to call in, you would wait two hours with customer service and just get transferred again. While waiting in line and on hold with customer service, they would not give us a flight until the next day. We were supposed to be in Las Vegas at 12:00 pm Thursday and they offered us a flight on Friday at 7:00 pm stating this is the best they could do. We had to book with Delta on the red eye that night to get to Las Vegas. Spirit would not compensate us and we our out $560, plus all of the events we booked Thursday."
Cons: "They canceled the flight . I think that fact is explanatory per se"
Cons: "The flight was delayed I missed my next flight and had to sit at the airport for 14 hrs"
Cons: "They charge for everything and don't allow you to pay for bags when you purchase but if they aren't paid for when you purchase then you pay more. The customer service reps constantly try to upsell."
Cons: "First, when I booked I was not given option to pay for baggage or choose seats, meaning I wasn't able to use the cheapest option. I had to spend at least 2 hours on the phone with a Spirit agent to get to pay for my bags before arriving at the airport at all - I wasn't able to do it online. On day of flight: the first leg was delayed. When we got to layover our final flight had been cancelled with no reason given. We were booked on another flight 8 hours later which meant we got in late enough that I had to miss another day of work. The Spirit agent at the gate in Las Vegas was also extremely rude. I also didn't get any phone or email updates."
Pros: "I was easily able to upgrade my seat prior to flight."
Cons: "They charge for a carry on bag, charge more for checked luggage than any other airlines, charge you if your bag is over 40 lbs (not 50 lbs like all other airlines), they don't provide any complimentary snacks/drinks on plane. Flight attendants all had a flat affect and looked liked they hated their job on both my flights. On departure flight it took over 30 mins to get luggage to the carousel. Will never fly spirit again."
Pros: "Quick boarding. No frills airline. Want a cheap seat and dont care about other things like reclining chairs then this is the airline for you. Everything besides a small personal backpack costs money. Want to bring your normal carry-on thats $55. Want food or drink thatll cost extra. No entertainment."
Cons: "See above"
Pros: "Nothing bad service all the way"
Cons: "Miss info paying for my bag 55 $ 18 $extra for my seat"
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Cons: "Dirty seat pocket. Plane is just dirty. Too cramped for a six foot man like myself."
Pros: "flight on time , crew ok , plane ok"
Cons: "the only thing to upset me was the robbery of luggage fee ...for a small cabin size I paid 55$ and that took all my appetite to use your airline again...why should I fly with you and pay more with game words...declared price 130$ and 55$ for 1 small cabin bag...thanks I won't have that experience again for sure"
Pros: "The only thing I enjoyed was the economy class seating which gave a little more leg room, however the seats don't recline."
Cons: "I flew from Philly to Las Vegas and then Las Vegas to Atlanta to Philly on the way back. Each time the flights were delayed due to the previous connecting flights inability to be on time. At the airport the gate staff did not give updates for the airline departure. Once aboard the aircraft, the flight crew were loudly carrying on for the entire flight giving little regard for those around them especially since one flight was a redeye flight. I will not be flying this airline again."
Pros: "Flight was on-time, boarding was early."
Cons: "Tiny seats - ok since I am short but would be rough for a tall person"
Pros: "Great customer service from Airport Personnel"
Cons: "Luggage fees, extremely uncomfortable seats, In flight fees and no interest in assisting with basic needs as simple as water"
Pros: "How easy it is and fast to get to the big apple from Detroit."
Cons: "The craziness of La Guardia"
Pros: "The plane was clean."
Cons: "Delayed flight. Lack of delay update posted on airport flight tv monitors. Spirit employees at check-in counter were not pleasant or too helpful. Would not help with simple requests, such as, throwing baggage claim slip away. Website confusing to check bag."
Cons: "Was supposed to arrive in New York Monday evening. My flight was cancelled once I got to Detroit because of weather over New York. The staff was blatantly rude and unhelpful. They also told me I wouldn't be able to get another flight to New York until the following Thursday. They didnt offered any vouchers for food or hotel. I eventually I had to rent a van with four strangers and drive 11 hours at 11:45 pm to avoid paying what would have easily been a thousand dollars in hotel fares and food for 3 days. They also told me they would refund part of my flight cost when I was in like for two hours, then denied saying that on the phone later that day."
Cons: "Teo hours late!!"
Pros: "No logical way to solve the overbooking problem"
Cons: "It was so cold on the flight, that I couldn't even just relax and enjoy it. I was so uncomfortable the entire time because it was freezing..."
Pros: "The plane left on time and arrived on time. he price was reasonable for no frills. Will travel with Spirit in future."
Pros: "Friendly stewardess"
Cons: "The chairs are low budget seats cushions are thin with and the leg room is limited which makes the ride very uncomfortable. I travel with various airlines and this was my 1st time traveling with spirit. This is by far my most uncomfortable plane ride with any airline. The cost for all beverages Is another concern. It is practically a potential health concern for a customer flying 2 hours or more to not have at least water provided for free. The credit card only for beverage payment also is a inconvenience for a small purchase that could easily be settle with cash. In closing, I feel this company is a prime example of producing poor service when the airline try to cut cost then capitalize on every single accommodation at the complete expense and inconvenience of the customers."
Pros: "Everything people say about Spirit is true... you get what you pay for...and then more payments on top of that...."
Pros: "Nothing, prices were not even that cheap and after bag fees and other hidden fees it was a complete scam"
Cons: "Everything. Seats don't recline. No water. Bad staff. Terrible pricing strategy"
Pros: "Extremely low price and waived baggage fees for active duty military made our first Spirit flight wonderful. Attendants were friendly once on board."
Cons: "Downfalls were limited legroom, the baggage check line at DTW took over an hour and many kiosks were broken and could not print boarding passes."
Cons: "My flight to Philadelphia due to "weather." No notice, no effort to place us on another flight. Typical Spirit which is why I try to avoid flying with them whenevet possible. My mistake."
Cons: "I was charged $10 twice for my bag and $10 for my seat, going and coming, since it wasn't a non stop. What a rip off. I had to get off the plane and get back on the plane and sit in the same seat and be charged another $10. NOT A GOOD way to treat customers if you want them to return."
Pros: "The experience was pleasant. Nothing to complain about. The crew was polite and the plane was clean"
Cons: "The cost for things such as pop or snacks was a little high."
Cons: "Had no seat assignments until last minute. They were all confused about seating the last few people. Actually on the plane trying to find seats for two people. Spirit is the worst airlines"
Pros: "The crew was very nice and pleasant to interact with. Best part of the flight."
Cons: "Seats didn't recline. Soda and water was not complimentary which is kind of a joke that a major airline can't even provide that service. Bag fees are outrageous."
Cons: "The waiting for the flight about 6 hours . Not happy at all. And changing of hours I received like 5 emails with different hours. Not happy at all."
Pros: "great staff"
Cons: "no water without paying"
Cons: "It was not clearly conveyed when purchasing the ticket that baggage fees were not included in the base price. Thus, we not only had to pay to check 2 bags and 2 carry-ons for 170$, we also had to pay an extra 100$ because our checked bags were "overweight" at 50lbs (they only accept 40lbs bags) - and this was only ONE WAY. We will have to pay that $270 on our return flight as well. Ultimately our baggage fees cost us 4X more than our two ticket fares combined! Now I wouldn't call that a "bargain" by any means - we could have gotten two first-class tickets on delta for the total amount we ended up paying. We will never fly spirit again and will ultimately think twice when booking through kayak. What a bummer."
Pros: "It was a good flight except there isn't much leg room on your planes and it would be nice to recline a little. Also, the charge for carry-ons is excessive and makes other airlines more appealing."
Pros: "My flight was delayed. Then once we were seated and the door was closed we sat on the runway for at least 35 min."
Cons: "My flight was delayed. Then once we were seated and the door was closed we sat on the runway for at least 35 min. I also find it ridiculous that in order to pick any seat even if it's in the back of the plane ..u have to pay additionally."
Airlines flying from Detroit to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Detroit to South America
Masks required on board, masks provided on flights from Detroit to South America
Social distancing seating
Middle seats unavailable to book on flights from Detroit to South America
Testing for antibodies, testing for symptoms for flights from Detroit to South America
Waiving of change fees. Search flexible flights from Detroit to South America