Daily cleaning, installation of cabin HEPA filters on flights from South America to Detroit Metropolitan Wayne County
|May||Best time to beat the crowds with an average 7% drop in price.|
|January||Most popular time to fly with an average 26% increase in price.|
Average price round-trip
|$792||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from South America to Detroit.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Detroit from South America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Detroit with an airline and back to South America with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Detroit from South America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Excellent customer service"
Cons: "Wasn't anything to not like other than the passengers that try to rush off plane the moment it arrives at the gate."
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Cons: "Old 747 ER needs to be junked"
Pros: "Delta Studio"
Cons: "Food choices were not appetizing."
Pros: "Landed 45 minutes early! Allowed me to take an earlier flight Detroit to Boston which made me really happy"
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Quick flight."
Cons: "No A/C on the flight. Good thing it was a short one... Crew seemed rather green. Oversold flight; we were the last to board."
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Pros: "What is the issue?"
Cons: "Delayed boarding as the first flight of the day"
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "The costumer services."
Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Pros: "The organization, the shortening of the flight time."
Cons: "At the Orlando airport, the LACK OF SEATING BY the gate!"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "I missed my flight for the first time and I was having a complete meltdown at the check in desk until the sweetest agent said "oh no worries sweetheart, let's find you another flight back home"... It seems so simple but with the morning I had, this simple act had me in tears! The kindness and patience she showed me was amazing and definitely the reason I will always fly Delta to any and every destination they are able to take me! <3"
Cons: "Know that if you buy an E ticket they won't assign you seats until you arrive at the departure gate."
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Pros: "Good snacks and movie selection. Seats were spacious and comfortable"
Cons: "Delayed flight, confusing boarding, and not the friendliest flight attendants"
Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
Pros: "Decent food . On time arrival !"
Cons: "It was fine"
Pros: "Flight departed on time, arrived early! Boarding was smooth and effortless. I absolutely don't mind paying a little extra to fly on Delta vs the "low cost" carriers. Thanks Delta!"
Cons: "Efficient and comfortable all I ask for"
Pros: "The updated food is a nice change to Delta and a positive one."
Cons: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."
Pros: "we got there"
Cons: "not much to like. a 55 minute delay from a small airport to the hub is going to cause you to miss your connection. Sure enough I missed my flight home and got to spend 41/2 hours in Detroit. They said it was a weather delay. But folks getting off the plane said it was a crew problem."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Cons: "paying extra for leg room and checked bags"
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Cons: "Our flight was delayed by an hour, which didn't really affect me, as Detroit was final stop. However, there were a large amount of people on the flight with connecting flights coming into Detroit. I am POSITIVE that several of those people missed their connecting flights as the flight attendants and crew did not allow for them to leave the plane first. As people seem to be so self-centered anymore, the attendants should have announced that people were not to leave until all passengers with connecting flights had left the plane. Very sad that people can't use common courtesy all by themselves, but as they can't, it should have been enforced by the team on the plane."
Cons: "Three hours late leaving Paris. Missed our connecting flight to saint louis. Not much help from Delta."
Pros: "Efficient boarding. Friendly service."
Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"
Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
Pros: "I like Delta empowering women."
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "movies and food"
Cons: "CDG airport is the worst!!!"
Cons: "Because KAYAK reassigned my flight to airfare.com, I actually flew into JFK. Not my preference and the rebooking process was a nightmare. Very disappointed and I will not be using KAYAK ever again. So stressful."
Pros: "Smooth flight."
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Cons: "had to check my carryon which got WET sitting outside to be loaded on the plane. It was a cloth bag."
Cons: "Everything was great"
Cons: "Food choices"
Pros: "Airplane was good, boarding was fast."
Cons: "On board entertainment (movies / games) was not working the whole flight."
Cons: "number of seat. too back"
Pros: "Crew were trying but non of them spoke English"
Cons: "I have never had such a terrible experience like this one"
Pros: "Premier class services."
Cons: "entertainment and toilet cleanest."
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Pros: "Puntual Airline"
Pros: "Atención y servicio"
Pros: "fantastic crew, spacious seats and super comfortable."
Pros: "Crew was friendly"
Cons: "Food options ran out twice and it tasted terrible. Seats were very uncomfortable"
Cons: "No earphones for hearing the movies"
Pros: "If you get in line early, there might be overhead bin space."
Cons: "Seats are awful. FAs don't want to speak slowly so you can understand them or English, basically saying they don't care. Every Copa flight I have taken is a late departure."
Cons: "food and entertainment, check-in in Rio de Janeiro was awful."
Pros: "The flight attendants where and are amazing.. the service was the best. Highly recommend to fly with “copa”"
Cons: "I don’t think I did not like anything to be honest."
Pros: "The cleanliness."
Cons: "I didn’t like the confusion created by the copa service crew at LAX, it was a very long line that reached the area outside checking area."
Pros: "Convenient times."
Cons: "Service level was pretty amateur—late food, understaffed, had to ask for things repeatedly. Business class seats are very dated."
Pros: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Pros: "The flight from Panama to San Francisco was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Pros: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Cons: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Pros: "Like comfort"
Cons: "Better Entertainment"
Pros: "The service and the attention, the crew."
Pros: "Counter personnel and air crew were pleasant and helpful. Overhead bins were adequate, even in the smaller plane (Embraer 190)."
Cons: "Seats are somewhat small, though I am somewhat large."
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "I flew business class and the cabin crew were great. The cabin was clean, tray table and entertainment system worked as expected. Cabin crew were friendly and checked after my needs. Meal choice was broad and tasted very good. Beer selection was very limited on all my Copa flights from the US to South America and back. I love their new 737-800 aircraft."
Cons: "There wasn't much not to like but I would have to say the in-flight entertainment movies could have been better. i.e. wider selection. The entertainment screen sometimes performs a little slow."
Pros: "Flight on time, crew was nice"
Cons: "The food in both ways was terrible, and the entertainment was poor"
Pros: "Crew very friendly. Smooth take-off and landing. On time. Crew offered refreshments twice. Fast clean-up after eating. Fare very reasonable."
Cons: "Food not very tasty. But it was hot."
Pros: "Tv's and that there were 2 open seats next to me."
Cons: "Food is atrocious."
Pros: "The food was decent for airplane food"
Cons: "When I booked my ticket, I booked a window seat in the exit row. When I got on the plane, my seat number was a middle seat not in the exit row. I saw right across from me there was an open window seat, which the lady sitting next to was using for her bags. I explained to the flight attendant that I had booked a window seat and wasn’t sure why I ended up in a different seat then I had booked. I asked him if he could ask the lady to move her bags so I could sit there, or if there were any other window seats available. He said no, that if I wanted I could ask the lady myself. Completely unacceptable. Of course she has no I treat in giving up this free extra space she has to me, and I’m sure she would have been happy to if a crew member had asked/explained the situation to her."
Pros: "Went by quick, great staff"
Pros: "On time as usual, good service"
Cons: "The temperature, too cold"
Pros: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Cons: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."
Cons: "Delayed departure. Small amounts of food."
Cons: "Premium seating not a good buy."
Cons: "The fact that you do not allow water in the waiting area at the gate after passing the first security check is utterly ridiculous! if you want to enforce that policy you should provide free water at the gate. it was overheated and crowded to the brim and my wife went to get water after having gone through the second security check. She paid $10 for 2 bottles of water at the stand just before the gate and when she tried to come in again they did not allow her to go through... really a ridiculous situation!"
Pros: "All it is fine"
Cons: "Too much complain whit my carry on"
Cons: "Only the spaghetti was edible and the salad only had 2 ingredients. Also would appreciate changing up the entertainment options from leaving my destination to going to it."
Pros: "They denied me from boarding due to documents missing even though I had my American passport"
Cons: "Unfriendly staff at Panama airport"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Smooth trip no delays of any kind. The airlines used a newer plane and each seat had its only tv for watching your own movie or play some games, that will always be a big plus for me. Also they provided snacks and drinks"
Cons: "My first plane was delayed. Then the flight delay exceeded to where I'd miss my next connection. Then I changed flights once the connection was going to be missed and had a narrow margin to catch the newly assigned connection which was the last flight to town. The flight leaving SF was delayed to where I missed my last flight and had to stay the night in Seattle. It seems all of this could have been resolved if I could have gotten on an earlier flight, which I was trying to do since 4:00 that day. I didn't end up leaving SFO until 9:00 pm"
Pros: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Cons: "The crew, and the plane is very old not fit, for a such,long flight"
Pros: "Food, crew."
Cons: "The plane went to land in Barranquilla but came to land too quickly and once he touched down he had to accelerate and take off again. Very uncomfortable 20 minutes circling without an announcement."
Cons: "I will start off by saying that I usually LOVE Copa Airlines and have a wonderful experience. This flight had too many things go wrong for me to ignore. 1) The check in line up took exceptionally long even though there were many staff at the booth. 2) As people were boarding, one of the staff was handing out headphones as people were still attempting to navigate to their seat. The timing seemed very inappropriate and even in the way for new passengers. 3) My boyfriends carry on bag is larger than a small backpack, but smaller than a standard carry on bag. As he was boarding, he went to put his bag in the overhead compartment. My boyfriend is well over 6 feet and the Copa staff was insisting we put the bag at my boyfriends feet as his bag was not as large as others. We pay the same as the other passengers and deserve comfort too! Especially for my tall boyfriend who even in the largest of seats has a difficult time on planes. 4) The plane did not have individual entertainment units, which does not help on a 6+ hour flight. 5) I was VERY cold and asked for blanket on various occasions, and even offered to pay for one, but there was not on board, even though, as I exited I saw unopened ones in first class."
Pros: "Boarding was fast, once I got through the security check inside the other security check, that was strange."
Cons: "Uncomfortable! Small seats. Boarding was fast, once I got through the security check inside the other security check, that was inconvenient. No vegetarian option, why is the default 2 different kinds of meat? One default should be cheese ravioli or something wonderful."
Pros: "The crew"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "Always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "The confort and food!."
Cons: "One of the flight attendants that made noise taking her luggage from the bin case"
Pros: "The plane was clean and comfortable.With good choice of entertainment."
Cons: "There needs to be more translation to English."
Pros: "Smooth friendly service"
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Pros: "Flight was smooth...take off to landing"
Cons: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Pros: "I have been flying American for 50 years, as a million miler."
Cons: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
Cons: "I love it"
Cons: "Flight delayed 24 hrs"
Cons: "Tray table was dirty"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "The fight was awesome from takeoff to landing. This has been one of the first flights that my ears did not pop and hurt in years!!! We took off about 10 minutes late waiting on a crew member but made the time up in the air. Great flight!!"
Pros: "Friendly, professional, polite, perfect."
Pros: "The flight crew were friendly."
Cons: "The boarding staff member was extremely overwhelmed being the only person at the desk. She visibly looked frazzled & made it well known. It made me feel insecure about the flight. Then the maintenance crew didn’t notice that there was a dead bird in one of the engines until after we were fully boarded and had to sit on the plane for an hour over our expected time. I appreciated the fact that they were being through for our safety, but catch that before you have people board."
Pros: "On-time, 20 minutes early!"
Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Pros: "The cost."
Cons: "I could not even get the flight rebooked I never got on the plane Los Angeles and they acted like I was there and all was well. I never checked in.. emergency led to a reschedule but contact was never accommodated."
Cons: "Nothing bad on this particular flight but im traumatized from my auckland to sydney flight"
Pros: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Cons: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Cons: "Getting baggage took an hour"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Everyone was nice, and accommodating. It was our 3 and 5yr olds first flight. Thank you very much American Airlines!!"
Pros: "Friendly staff. In-flight entertainment included."
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Pros: "Entertainment system was great."
Cons: "Seats too small. I mean waaaay too small."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "No entertainment, no food"
Pros: "Value for money"
Cons: "The staff doesn't hold passengers accountable to carry on bag size and additional bags. It results in cabin luggage storage being full before 3/4ths of the passengers board."
Pros: "The AA app for entertainment works well, friendly crew."
Cons: "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
Pros: "Snacks and Beverage"
Pros: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
Pros: "Always on time and always comfortable."
Pros: "roomy flight, great movie selection, food was great"
Pros: "Arriving early"
Cons: "Having to pay for the wine."
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "The crew is good"
Cons: "Paying extra for seats"
Cons: "Old plane, no entertainment"
Pros: "Easy direct flight from Detroit to Miami. The flight was on time, and we had no problems. The cost of the flight was approximately $180 round trip, which I thought was a good value."
Cons: "Checking a single bag costs $25 each way, which is irritating when they beg to check all the carry-ons at the gate."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Cons: "Crowded seating, smaller seats."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "Accuration and responsability"
Cons: "Long conection"
Pros: "The crew was great"
Pros: "The best part of this flight was getting off the plane and vowing never to fly United again. They, in this experience were no better at doing their job - getting people from one place to another on time with a little comfort and dignity - than the cut rate guys. Miserable 13 hour trip for what should've been 4 hours in the air."
Cons: "13 hours of travel time for what should've been 4 hours on two planes. The first was staffed by a miserable crew who seemed bothered by the notion of having to deal with passengers. The second was staffed by a crew who couldn't see the passengers scrounging for anything to cover up with to keep warm. Both crews lacked any sense of pride and professionalism. Add delays to that and you have a sum total of a miserable trip home."
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Cons: "No food provided"
Pros: "Not much, the plane and crew were fine. The RJ's are getting old and dirty though."
Cons: "Delayed, delayed, delayed. The crew is less than sympathetic. No way would I fly United if it wasn't a non-stop flight."
Pros: "Flying on the beauty Dreamlier Boeing 787"
Cons: "Luggage crew too slow in both airports"
Pros: "Very few people on flight"
Cons: "Being moved to help balance the flight. ...would be nice to of an extra coke for my obedience"
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Pros: "seats are comfortable"
Cons: "1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense"
Pros: "Flight was timely"
Cons: "Staff was extremely rude"
Cons: "Waited until boarding to give me a seat"
Cons: "I'm still here never got out"
Cons: "This was a tiny cramped plane and didnt have much comfort."
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Pros: "The flight attendants were very responsive"
Cons: "The food was very disappointing. Dry fried chicken with rice."
Cons: "My seat didn't recline, no free movies/TV."
Cons: "Very long delay"
Pros: "I have absolutely nothing to say good about this airport"
Cons: "We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful.."
Pros: "Everybody help me good information Thanks"
Cons: "Didn't make it"
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Cons: "Was late like 7 hours"
Pros: "Getting home finally"
Cons: "Miscommunication with customer service regarding stand by flights, representatives were extremely rude, spent 7 hrs at airport during departure and 7 at airport during arrival, constant gate changes and that's just to say the least"
Pros: "Punctual, good service"
Cons: "The whole services!"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Pros: "For all everything was OK"
Pros: "Quick, comfortable, smooth, and pleasant"
Cons: "Tv control did not work, cabin in my área very hot"
Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"
Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."
Cons: "I had to see assistant bc plane was full. Had to get economy plus and pay for that. There weren't even snacks on the flight. Not a good experience overall."
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Cons: "The flight was delayed 2 hours without any real explanation of why. They ended up moving us to a new gate at the last minute."
Cons: "Delays both ways"
Pros: "On timing"
Pros: "Only an hour flight"
Cons: "Same as earlier flight but didn't try wifi."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Pros: "The personal were mostly very freindly"
Cons: "My carry-on had to go through the scanner a few times and finally had to be checked. The check person was calling out "who's bag" and I did not hear her. She scolded me for not listening."
Pros: "Good crew, polite, professional. Clean cabin."
Cons: "1. No video screens. A/V offered through wifi to PDAs, but no USB charging could limit viewing. 2. Seating is too close. 3. Very limited micro-snacks."
Pros: "Again friendly"
Cons: "Rough flight and technical problems then had to wait another 45 mins on runway to get to the door"
Pros: "Movie streaming over WiFi worked on this flight."
Cons: "Snowboard Bag was ejected very hard onto the belt by airport person. Dented my hard case. There was a gentlemen who saw his guitar being tossed out onto the belt. Very little respect for peoples' luggage."
Cons: "Didn't even get to fly they canceled all my flights with no resolutions"
Pros: "On time"
Pros: "The space between seat was better than the long haul United light from Houston to Tokyo. The piloting was smooth for take off and landing. The flight was on time."
Pros: "Food was great."
Cons: "Pay per view.. Not good at all."
Cons: "The flight was delayed and boarding was never posted. We were online checking while having food next to the gate. We missed the flight by 2 minutes and have to fly out 24 hours later, missing a wedding which was the whole purpose going."
Pros: "Crew was great, flight was quick, left right on time and even landed a little early"
Cons: "Limited leg room, but I’m also 6’4”. No food or entertainment options (at least not without paying for it) on the flight but with a budget airline that’s what you expect. Beyond that it was fine"
Pros: "The Spirit people are nice. It would be better if they were competent."
Cons: "Once the flight was 45 minutes late taking off, a series of poorly-executed rebookings led to a 7-hour delay. Spirit acted like massive problems were par for the course."
Pros: "Same as above"
Pros: "Captain announcements both friendly and professional"
Cons: "Obnoxious charging for everything. Not even TAP water offered for free, which is "over the line.""
Cons: "By the time you pay for all the "extras" it's no bargain."
Pros: "Nothing made me happy about this, or any of the other flights I had with Spirit on this trip"
Cons: "The additional charges when picking a seat on the flight. This should have been part of the cost of booking a flight"
Pros: "cheap flight"
Cons: "you have to pay for everything from seating to baggage to food"
Pros: "Boarding was easy and left on time"
Cons: "Charging for water"
Pros: "The flight attendants were very friendly and plane left on time and got to our destination slightly early. The fight was really smooth"
Cons: "They charge extra for everything. They charge you to book your seat, they charge you for any kind of bags (carry on or luggage), They charge you to check in at the desk. They charge you for refreshments on the plane. Seats are very uncomfortable."
Cons: "I was told that I could bring my carry-on on the plane for no extra fee and when I arrived at the airport I was told that my bag would have to be an extra $69. If Spirit has a different policy for carry-on than other airlines they should let that be known in advance. I even reached out and called the airline in advance because this was my first time flying Spirit and I wanted to make sure everything would be set."
Cons: "Didn't like the extreme added on expenses. $57 for a checked bag to Seattle. No seat reservation fee going to Seattle. On the return $47 for a checked bag. Had to reserve a seat for the return. The fee started at $18 the website went down and upon getting back online the seat reservation fee increased from $18 to $20 in a matter of 1-2 minutes"
Pros: "We had an hour delay. Staff was great at letting us know and keeping us updated pilots got us there safe, smooth and fast. that's always great!"
Cons: "Hour delay waiting on staff. Seats were not to comfortable."
Cons: "I was told I could not be issued a boarding pass because it was too close to takeoff. I then purchased an outrageously priced one way ticket to get home on another airline. Before taking off on that flight, I received an email saying that my original flight was delayed 2+ hours, even though I had checked the status of that flight up until I walked up to get my boarding pass. This email was sent to me 5 minutes before the delayed flight was scheduled to take off. Spirit said that they could not help me at all and the issue ended up costing me $370. I will not be flying with Spirit ever again."
Cons: "Return Flight on 5/31 / #770 Detroit to Seattle: upon arriving at the Detroit airport learned we had to pay $59 per carry on bag. DID NOT have to do that for first flight from Seattle. Nickel & dimed the whole flight . Paid more than we would have with other preferred airline which we normally travel Impersonal service Broken seat in front of me so that tray did not operate & leg room - what there was of it - very compromised Staff on board are sloppy when giving instructions, especially on the intercom. Need speaking training. Talk way to fast, slur their words. Will NEVER fly Spirit again. You get what you pay for."
Pros: "Waste our whole day not worth it Lots of late and not a qualified staff."
Cons: "2 hour delay because hey didn't have any available flight crew"
Pros: "I am glad that our flight did not get cancelled or deleayed"
Cons: "just awful!"
Pros: "Easy to find seat"
Cons: "How crowded the isle is"
Pros: "The schedule was good, the crew was great"
Cons: "Had to pay an extra 150$ for luggage. That's almost the price of the flight The chairs are uncomfortable and I had no space for the legs"
Cons: "Flight delayed 3+ hours. Nickle and dime you to death with charges"
Cons: "The usual ticket counter issues: understaffed, new or incompetent agents, generally unprofessional staff and overall bad customer experience. Flight delayed again due to missing crew."
Pros: "Crew was helpful."
Cons: "They home of the bare fare is just that, bare. It gets you to the door of the airplane. Just you, no bags or carry on, no seat, no food. Also bag weight limit is 40 lbs compared to 50 in other Airlines. When you add up the price difference is minimal unless you are willing to travel with only the clothes you are wearing. Flight delay was the cherry on the cake. First time and last time for me."
Pros: "Got in early despite a few minute delay boarding."
Pros: "The crew was very friendly and helpful"
Pros: "Flight was smooth quick and on time and I got a good price"
Pros: "Good flight on time. I fly a lot - exceptional soft landing. Personable, helpful crew."
Cons: "Due to Fox car rental triple charging my VISA I was instructed to speak to a manager when I returned my rental car. Knowing this would take more time, I arrived 30 minutes earlier to discuss the matter. It wasn't an easy fix. As a result, I arrived at McCarren Airport to check my bag at 10:55 p.m. for an 11:30 p.m. flight. I was told I was to late and would have to take the next flight to Detroit, which wasn't until 8:15 a.m. I pleaded and offered to take my luggage to the plane and carry it to the baggage workers, but it was to no avail. I was booked for the 8:15 a.m. flight to Detroit. I was very disappointed to be informed that it would cost me $99.00 to make the change."
Pros: "I had more leg room than I thought I would. Also the window seats were nice. My personal item fit nicely under the seat in front of me too. Flight attendants were wonderful!"
Cons: "A bottle of water cost $3! Come on man :-/"
Pros: "Crew was pleasant and helpful."
Cons: "The extra charges to actually use the ticket came to more than the flight."
Cons: "I'm surprise they don't charge for the oxygen in the plane. Every move it's charge including water."
Cons: "We waited over 1 1/2 hours in line to just check our bags. It was terrible, no organization., we were there almost three hours early and just made our flight. No excuse for this needed more staff period or staff that could work a little faster. Someone even gave a staffer money to get her moved up in line. No acceptable."
Pros: "Snacks and liquor options were great! The menu was easy to read."
Cons: "No onboard entertainment such as TVs."
Pros: "I selected random seating and got the 2nd row. Lots of leg room but the sides of the seat were quit constricting"
Cons: "The lga terminal is terrible, a.c was extremely poor, not enough seating, food options are terrible, and communication from the actual gate was worse. It's tucked away in the corner and there wasn't enough seating so I had to sit in another section therefore I could never hear any announcements, even though I gather there weren't many made even with an hour plus delay. Also, I am 6 months pregnant and travel quit a bit for work. It amazes me how flight attendants do not offer to assist with putting up my luggage. I never willingly chose spirit as my airline, I will do anything in my power to fly another but it just so happens this week was drastically cheaper so I had to select your airline and I am definitely not willing to do so again"
Pros: "that I eventually got to my destination"
Cons: "Everything else"
Pros: "The seat was comfortable for an airplane seat and no one sat in the middle seat in my row."
Cons: "Having to wait in line to pay to check a bag, as well as pay to carry on, and then having to wait in a line wrapping around the door in order to give the agent my checked bag was inefficient. I'm not sure if it was a Spirit process or a FLL airport process, but I have to imagine a lot of people missed their flights because of it."
Cons: "You should watch the video of the employee harassing a customer on the flight we took. Flight was scheduled to depart at 5:19 we left at 8:45. Apparently the plane was too hot. No communication. Rude employees. No apology. Just horrible. Never again. I only booked this because I had to get to an important event that night at 8 and there were no other flights. Missed the event and had horrible service. Just perfect. First and last timeI will ever fly spirit."
Pros: "The crew on board the plane was nice, gave updates and the plane itself was clean"
Cons: "The experience at the gate was the worst example of customer service I have ever had. The flight was delayed for 3 hours but no one was updating us on anything. The crew was very rude and extremely unprofessional. I'd rather pay the extra money for good service."
Cons: "My flight was cancelled and no alternatives were given. The experience was terrible ad staff was not helpful."
Pros: "TAKE OFF WAS SMOOTH"
Cons: "LANDING WAS ROUGH AND SUDDEN, HEAVY FOOT ON THE BRAKES"
Pros: "Nothing really. Uncomfortable, small seats, not smooth flying."
Cons: "My suitcase that cost $80 got broken and I am very upset and would like something done about it. It was the one that was put under the plane. The zipper is now broken and it's all tore up and I am not happy and will no longer fly with spirit unless anything is done to resolve this matter."
Pros: "The crew got us home earlier"
Cons: "We got earlier to the gate but no gate to pull the plane in. Then the wait for luggage was terrible. At 12:30am at night to wait 40 min with children is terrible."
Cons: "We boarded and then we were asked to unboard with our carryons. We asked when or if we could reboard. They had no answers. We waited until 2:30am and were reboarded. (3 hour wait) Most ticket holders left out of frustration. Biggest problem was that they wouldn't tell us were our checked luggage was."
Cons: "I understand if the flight is cancelled due to weather conditions, but we were able to get on another flight at the exact same time to the exact same destination, just through another airline. In addition, prior to my cancelled flight I barely received any emails letting me know of the status change and received NO phone text message. Spirit should text every person if a flight is cancelled. Lastly, it has now been 6 full days and no one has reached out about my refund. I requested it at the airport but have not received anything in the mail or via phone call. Disappointing customer service and horrible management."
Cons: "the customer service call center is way ineffective, you need to hold over 30 min to get someone on the phone, total disregard to customer flights needs specially when you connect to an international flight, flight cancelation is a nightmare, call center does not answer, the staff is impolite and make the customer feel like dirt"
Pros: "The cost"
Cons: "Charge for certain seats, charge for bags, charge for a soda even on a 4 1/2 hr flight, no perks no reclining seats. Only good for short weekend trips. If you need to pack a bag that cant fit under a seat you would be silly not to fly a dif carrier because cost adds up and the perks still stay at zero."
Pros: "Price of ticketmultiple"
Cons: "Multiple delays"
Pros: "The gate agent was very short and snippy at 5:30 am. So, that kind of makes everyone else in a bad mood. Too bad, because nobody was really awake and was looking forward going to the cold North. She could have made it a more pleasant boarding time..."
Pros: "nice flight, crew was very kind"
Cons: "This flight was nice, but the way Spirit did me for my not flight down will make me never to fly Spirit again. Very disappointed with this Airlines and the way I was treated."
Airlines flying from South America to Detroit Metropolitan Wayne County have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South America to Detroit Metropolitan Wayne County
Masks required on board, masks provided on flights from South America to Detroit Metropolitan Wayne County
Social distancing seating
Middle seats unavailable to book on flights from South America to Detroit Metropolitan Wayne County
Testing for antibodies, testing for symptoms for flights from South America to Detroit Metropolitan Wayne County
Waiving of change fees. Search flexible flights from South America to Detroit Metropolitan Wayne County