Cons: "Never left been waiting since 6 am for an alternate flight with no luck being charged for carry-on n I have no money not even to eat and I gotta be here til 6 pm"
Pros: "That it took me home!"
Cons: "Been on time"
Cons: "Seats not comfortable, took almost an hour for the luggage to come out and then came out on a different belt then posted."
Cons: "Not have a delayed flight."
Pros: "On time"
Pros: "Boarding was painless. Flight attendants were nice."
Cons: "Nothing in particular. Just remember it is a low budget airline."
Pros: "So you got me from point A to point B."
Cons: "Uncomfortable seats. Overpriced fees for carry on luggage."
Pros: "The crew kept a very positive attitude. I only caught one members name, Maddison, and she and everyone else were very professional"
Cons: "I understand the need for the emergency landing, and an happy that passenger is still alive. But the almost / hours we spent sitting on the runway in Little Rock for the limited amount of medical supplies, that could of been replenished in Dallas was a waste of every passenger on that flights time"
Cons: "From the moment that I get off the plane to catch my flight connections to San diego, I thought the gate was far but its right the corner so I dont need to rush lol"
Cons: "The seats do not recline & they are very small so it was hard to be comfortable. My daughter found it hard to rest. The extra bag fees were a surprise and the fact that we landed an hour late because there was bad weather but we weren't told that we would be late until we were about to land and by then our ride had been waiting an hour and there was no way to notify them. I will not fly Frontier again unless I absolutely have to."
Pros: "That it got me from A to B."
Cons: "Going from PHX to DTW I didn't recieve any confirmation email 24 hrs in advance. The AC in the cabin wasnt working and was unbearably hot. From DTW to PHX still didn't get a confirmation email 24 hrs in advance again with any policys or check in. Arrived "on time" but wouldn't let us and other paying customers through to our gate...wanted to make me pay additionally for our return flight the NEXT day when we both had to miss work. Was very disappointed with customer service and the way thinga were handled from the beginning. Frontier has really declined as of recent. Supposed to be going on a trip in October and initially was going to use frontier but not sure I will be any longer. Wouldn't recommend to anyone after that."
Pros: "Boarding was quick! Great pilot very smooth ride and landing."
Cons: "I would have liked to be offered water on the flight instead of only items for purchase."
Pros: "operated by miami international that may have made all the difference even got free beverage and tiny pack of pretzels"
Pros: "I got there."
Cons: "Claustrophobic, charged for everything, no blankets. In the future, I'll pay more to fly with a different carrier. Also, the hard sell at the end of the flight for the credit card was obnoxious beyond compare."
Pros: "Before our trip, I read some mixed reviews, but honestly the experience was what I expected. The crew was really friendly and attentive, our flight took off and landed on time, so that was great."
Cons: "The seats were only so comfortable, and don't recline, no in-flight wi-fi, and everything needed to be purchased as extra. This was what I was expecting though, so I came prepared with my kindle and snacks purchased from the airport."
Pros: "Crew was pleasant. Boarding was quick."
Cons: "Plane was delayed half hour. Could have been cleaned better. Forward bathroom smelled like urine. Don't like the request for tip when purchasing food or beverage. We are already charged for EVERYTHING!"
Cons: "Paid $366 for a flight that would normally cost me < $250. Get charged EXTRA to pick a damn seat, both ways. Get charged MORE to check a bag each way. DON'T get ANY complimentary snack or drink, but SURPRISE, they ARE available for PURCHASE. There is NO in flight entertainment...not tv, not music...nothing. And, the seats do not recline...at all. Oh, did I mention this was a bereavement flight, which apparently airlines don't even acknowledge anymore?"
Pros: "the beginning price - maybe?"
Cons: "I got to the airport in Dallas 2 hours before my 6:55 flight, and at that very moment, received a text that the flight was delayed 3 hours. At that time, there was NO ONE at the Frontier check in to explain what was going on. I understand there was excessive wind in Denver, but there should have at least been a Frontier representative at the gate in Dallas. On my way home, again the flight was delayed by an hour because of something on a previous leg. Because of this, I am going to go with any other airline first. I think Frontier should either co-op with other airlines to get people to their destinations on time or have more planes.......or AT LEAST have someone at the gate to offer next day service or a voucher or a free snack or something. I also do not like the whole A LA CARTE theme with this airline and Spirit Air. I do not like that I was going to be charged for a coffee or a coke. The whole thing is too confusing, and I am going to pay more for an American, United or Southwest flight next time."
Pros: "If you have ever flown Ryan air ,this appears to be the American version."
Pros: "I liked the bundle package of a carry on, a checked bag and stretch seating. A fair price for the extras and the stretch seating is definitely a must!"
Cons: "I wasn't really impressed by the general lack of kindness from the flight attendants. Seemed like they hated their jobs and didn't want to be doing it. Didn't really want to ask for anything because I felt like I was inconveniencing them."
Pros: "Went fast"
Cons: "Very turbulent"
Pros: "The flight was cheap, $12 for 2 tickets one way with taxes it came to $120 and change."
Pros: "I've learned to pack whatever I need into a backpack that's within their personal item limits. This makes traveling on cheap flights easy."
Pros: "Inexpensive ticket prices."
Cons: "Officially the worst chair I have ever been seated in. Not just on an airplane, the worst chair I have ever had the displeasure to sit upon. Even when the plane was not as full, there was no way to get a single moment of comfort."
Cons: "The flight was ok,but the stewardess let small children run all over the plane and climb all over the seats."
Pros: "I like that the seats are thinner without a lot of padding. It gives more leg room. I like that my knees aren't hitting that seat in front of me. That crew was very nice."
Cons: "I don't like having to pay extra for my luggage. One bag should always be free and extra bags should be paid for. Paying for water is bad too. Water is cheap. People would buy a snack if they get free water. The fold down tray is also too small."
Pros: "There were quiet babies on the flight."
Cons: "It took longer than usual to board and the staff kept going back and forth about going through the safety proceedures."
Pros: "Nice staff and crew."
Cons: "On Frontier chairs don't go back. You have to pay for carry on (not including a purse or backpack) and check bags. If you want to guarantee you sit with your partner/friend you have to pay additiona fees at early check in. That's just straight up wrong."
Cons: "THE FLIGHT KEPT BEING DELAYED ALL DAY AND THEN IT WAS CANCELLED. PASSENGERS HAD TO SECURE OTHER FLIGHTS TO THEIR DESTINATIONS. SOME EVEN MISSED IMPORTANT EVENTS LIKE FUNERALS, CRUISES APPOINTMENTS, ETC. I WAS A DAY LATE FOR MY EVENT. I THINK WE SHOULD HAVE BEEN TOLD IMMEDIATELY SO WE COULD HAVE MADE OTHER ARRANGEMENTS EARLIER. I WAS NOT A HAPPY CAMPER AND WILL NOT CONSIDER FLYING FRONTIER IN THE FUTURE!!!!!!!! THAT WAS MY FIRST AND LAST TIME TO PURCHASE TRANSPORTATION FROM FRONTIER AIRLINES."
Pros: "I was transported safely from point A to B. That's about it."
Cons: "Check-in was atrocious as we watched the clerks migrate from one crisis to the next, and no TSA pre-check. WAITING at every stage of the flight. You would think a one-way would be simple, but no. An hour at the departure terminal, delayed in-air, then sitting on the taxiway for an hour and a half at the destination, followed by more waiting at the gate. The pilot's excuses didn't help any, clearly trying to avoid an onboard riot for a flight in which we waited longer on the ground than we flew in the air. We checked the board afterward to see if any other airlines' flights were delayed--nope, only Frontier, every one. It's clear what happens. They pay the least possible expense for airport services, and are then the lowest priority at every stage of operations, resulting in delays at every phase of flight. The most frustrating flight I've ever had that didn't include actual incompetence or bad weather."
Cons: "First they delayed the flight for X then they downgraded the airplane so that it would be a full flight then they overbooked the flight"
Pros: "I made it to my destination."
Cons: "Fees to have a seat on a plane you already purchased a ticket for. Carry on fees are ridiculous! I will never fly Frontier again nor will I recommend it to anyone... Ever!"
Cons: "My flight departed over an hour late, because the airplane arrived long after the scheduled departure time. I was just able to catch my connecting flight."
Cons: "I miss this flight.. Which was my returning flight home. Due to a flight coming to Cincinnati being cancelled thanks to mechanical issues and pilots working the maximun hours they are allowed. When asked about what frontier could offer the associate lied and stated they only had flights for Saturday ."
Cons: "I didn't know I had to pay for a carry-on bag upon arrival. That's an additional $45 I didn't know about. There was a 4 hour delay and no clear explanation as to why. There was never an agent at the desk when people tried to ask. Our gate changed 3 times. Overall an awful experience and I will never be flying Frontier again."
Pros: "Arrived early to our destination"
Cons: "Although we arrived early to our destination we had to wait an extremely long time for our luggage to arrive on the carousel... Employees walking around when asked why the delay they did not have an answer didn't seem like they cared."
Cons: "Charge $45+tax for ONE checked bag AND $40+tax for a CARRY ON!?! I'll be sharing this fact with Facebook, Twitter, YouTube, Instagram, FourSquare and Yelp. I'm never flying Frontier again and I'll be telling everyone I know to avoid them as well."
Pros: "On Friday, July 8, at DIA airport I waited almost an hour before someone took me to my gate A42 for Flight 122 supposedly departing at 8:10 and boarding at 7:35. Finally, I had to bring this to the attention of the ticket agent as I did not want to miss my flight. Noone came and the poor overworked worker took me at 7:45 -we did not arrive at the gate until 8 o'clock (luckily the TSA checkpoints were NOT busy) and had the flight been on time, I would probably have missed it. This gentleman asked repeatedly for assistance for over 40 minutes and no one came to his aid. I panicked and I want Corporate to know they need to hire adequate help so their customers are not treated like dirt. Once I boarded, the crew was fabulous! However, I am not happy about such a horrible experience. I deserve a refund or free return ticket for my inconvenience. I have flown other airlines and have never had such a negative experience with wheelchair assistance!!!"
Cons: "You all charge piece meal for everything; yet you don't hire enough people - I bet Corporate executives are getting their fair share!"
Pros: "Not much. Will not fly this airline again."
Cons: "Extra charges for everything. Even water and coffee weren't free. Seat charge, what is that ? Overheard a fellow passenger say he felt as though we were treated like cattle."
Pros: "In every way"
Cons: "A to Z"
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Cons: "I thought the flight attendant was very rude to a young mother flying alone with her young child over a seat belt issue ( this was before the seat belt sign was illuminated)."
Pros: "Price was good."
Cons: "Charged for every thing seats, luggage, . Took over an hour for luggage. They waited for the next Frontier flight about half an hour then brought lugage from both flights at the same time. Not enough to get me back to Frontier!"
Pros: "First time flying with Frontier. No complaints other than having to pay for my carry on luggage. But when I only spent $80 (taxes and fees included) to fly from Dallas to Denver, I'm still happy."
Pros: "Courteous crew while boarding. + My flight was on time and even arrived early. ++ The crew was very professional in their jobs, from boarding to offering drinks and snacks. Even though I declined. Always had a smile. However I think while getting off the plane they could have been a little more greatful or thankful. It was really no big deal. But she seemed a little nerved. Maybe she had a moment. We all do. Overall great flight."
Cons: "However. Padding on the seats would be appreciated. I have a bad back. Your seats were the most uncomfortable seats I've ever been in. I know there was padding. But very little. I fly about 4,times a year. Would be more app to using your airlines on a regular basis if this problem was resolved."
Cons: "I bought my ticket online for $41. I went through two long lines to get my boarding pass. At the end of the second line I was refused a pass because it was 25 minutes until flight time. I was told I had to be rebooked on another flight to the tune of $99 plus $30 baggage fee. Since I had no other choice I rebooked for a flight NINE hours later. After all this I was sent to TWO different WRONG gates nearly missing that flight. At least I got an apology for that. The wrong gate fiasco was because Frontier shares gates with Jet Blue and Spirit. I could not hear the gate change announcements because I am hearing impaired. A lovely way to spend a day in Denver!"
Cons: "No complementary drinks. Short fold down tables."
Pros: "The price"
Cons: "You get what you pay for, I guess. It's so sad to see a once customer-focused company become only about the numbers. Tiny seats, EVERYTHING is an up charge."
Pros: "flight on time"
Cons: "totally squished between two largely overweight individuals. This was the most awkward interaction I've had with the human race in my 41 years of existence. Can there not be an overweight seating section with two seats per row and charge them more?"
Pros: "Flight journey was okay."
Cons: "Flight was delayed and updated departures times were changed more than 4 times. Latest update schedule time was 3:58 am. I did go home then I got updated email saying flight is departing at 2:30 am. . So confusing.. no clear departure timings. I could’ve missed the flight and my plans got ruined."
Pros: "The price of the ticke."
Cons: "The seat space and the employees attitude could you some improvement but you get what you pay for."
Pros: "Efficient process Clean airplane Timeliness"
Cons: "Do not like having to pay such extraordinarily high prices for bags. Also the website was very inefficent. I had already selected seats and paid for them, yet when I would try to access the reservation, it did not show that I had done this. Additionally, I had to extend my stay and was unable to make a modification to my reservation on the website, as I was encouraged to do by Spirit. I logged into "My Trips" yet at no time was there ever a link to make a flight change. Really disappointing considering I had very little time to spend doing this due to a family member being in the process of dying."
Pros: "Everything went as planned. Often times Spirit is funny about luggage, but this time there was no issue."
Pros: "everything was smooth and the pilot and crew made us all feel really comfortable"
Cons: "didn't know my ears would hurt so bad"
Pros: "On the plane, the seats were extremely comfortable, with a lot of leg room, even on the standard seats. Much more than on any flight I had flown with Southwest domestic. The staff was also a lot friendlier and generous. And there was plenty of room on the flight which made comfort affordable."
Cons: "They announced that the flight was departing from a different gate, but it wasn't listed on their website and there was no way to verify it on any screens. The gate that they said the flight would be departing out of instead still had the destination on it for the previous flight. Then, after that flight departed, it showed the destination for the next flight scheduled to leave out of that gate, not the one I was on. So frankly, a lot of people were very confused on where they were supposed to be waiting. Especially since, there was boarding for a different flight at the first gate, and no screen showing the flight that was being boarded there. So it caused a lot of nervousness for a lot of us, not being sure where we were supposed to be and afraid we would miss our boarding call."
Pros: "Departure On time and slightly early arrival . Very good"
Cons: "One child who was sitting at back was continuously kicking my seat and the mother wouldn't open her mouth"
Cons: "Hour delay caused me to missed my connecting flight."
Pros: "They were efficient at loading and unloading. The business model of minimal inclusions was fine."
Cons: "I booked through Kayak but was not told about all the extra costs that could be incurred. I was unaware of the extra costs for checked bags. The cost was far more than other airlines. The flight attendants talked non stop to the point I was wishing I had ear plugs. The discounts for printing your own tickets and checking your bags ahead of time was not communicated prior to check in. It is on the website but not through the booking service. The self check in kiosk at check in would not work so we were upcharged for not using it but we couldn't."
Cons: "THE FACT THAT MY 16yr OLD SON WAS AT THE AIRPORT FOR 6HRS DUE TO DELAYS & WASN'T OFFERED A FOOD VOUCHER OR NOTHING!!"
Pros: "Flight was on time."
Cons: "Not even able to get a drink of water without paying for it. They seem to try to get as much money out of you as they can. Tremendous fee for a carry-on bag."
Pros: "Onboard crew was kind."
Cons: "No room on flight and I'm small. The fees for baggage are exorbitant."
Cons: "I was extremely disappointed when I arrived at the LA airport and was notified that my flight was delayed and therefore I would not make the connecting flight. I asked for Spirit Airline to help come up with a solution. The agents at LAX kept me at the counter for over an hour making me miss my original flight to Dallas. All the Spirit agents kept saying is that corporate doesn't allow them to help. Only option was a refund or flight out of LAX 12hrs after my original flight and take a red eye. I was at the airport with (2) children under the age of 10. The people for Spirit had poor attitudes and lacked any effort to help come up a solution. I ended up having to book a same day flight from Delta Airlines. Delta flew out at 1pm. The (2) kids and myself were at the airport at 9am to catch the 10am flight from Spirit. Long day for us."
Pros: "Quick boarding and the flight crew was excellent"
Cons: "A spirit airline agent made me throw away my suitcase claiming it was an extra fee but half of the flight had the same size carry on free of charge.Other than that the flight was ok"
Pros: "The flight as a whole was very nice, and I wouldn't hesitate to fly with Spirit again, the only detractor was that I noticed some passengers we're asked to pay ($65) for there carry on if it had wheels."
Cons: "Liked every bit of it"
Pros: "Low price, on time, friendly crew"
Cons: "Uncomfortable seats, no leg room, no seat recline, no free carryon"
Pros: "The price."
Cons: "No movie, no recline in the chairs."
Pros: "The crew was very nice."
Cons: "The cost (including any add ons) is too high. The planes are dirty, the seats are uncomfortable. Altogether, the flight cost the same as American or Delta once you pay for baggage and/or food."
Cons: "I arrived at 5:18 for a 6am flight DTW to LGA. Was unable to print my boarding pass because was too late. Asked for assistance from agent, who told me gate was closed and wouldn't allow me through. I don't believe that the gate was closed 35 mins before departure, and I feel the agent could have made some effort to get me on the flight, especially after I told her I'm an oncologist and that I needed to be in New York to start seeing patients at 9am. Agents (Alexis and Leila) flatly refused, completely unsympathetic. Fortunately was able to get on next available flight on Delta, at cost of $450."
Cons: "3 hrs layover rude people"
Cons: "2 delays Unprofessional Ridiculous"
Pros: "The passengers next to us"
Cons: "The overall experience: too long to list everything...."
Pros: "Initially the ticket price was good."
Cons: "All of the extra charges for printing a ticket, to tiered pricing on bags, to no leg room. It was pretty uncomfortable. I decided not to fly back on Spirit because there was a technical issue and they couldn't even do anything to ensure that I got home on the date I needed to get home. So I cancelled and purchased a ticket with another airline."
Pros: "One-way flight to destination"
Cons: "RUDE RUDE RUDE workers "helping" customers as the nightmare of checking in and receiving boarding pass. Then was told I didn't have a seat for the flight until someone didn't show up, EVEN THOUGH I had purchased a seat the night before. Almost didn't get on the flight because of that. Then if your bag is over 40lbs you pay an additional $30 to check it in. I ALWAYS fly Southwest and tried this airlines for the first and LAST TIME. All workers are rude and obviously don't want to be there either. Spirit airlines I AM DONE WITH YOU."
Pros: "I got on the flight eventually and made it home to Dallas."
Cons: "The crew was extremely rude. My flight was delayed and I received many notifications notifying me of the time change. I arrived with plenty of time to get through security for the new time of the flight. When checking in however the crew told me that I had missed my flight. The plane had not left, the doors weren't closed, and the flight hadn't even boarded. I was devastated. They said I couldn't get a refund and there was no way they could let me board, I needed to arrive an hour early before the original time not the new time. Eventually I was able to speak with a manager after 4 other people arrived with the same issue trying to get on the flight, and I got on the plane. The ticket agent that I initially spoke to was incredibly rude though and had no compassion, nor did she even attempt to do anything to help me. Will not be flying spirit again."
Cons: "We prepaid luggage on-line and the check in at counter still took 30 minutes because employee at counter couldn't see proof on her end that we had pre paid. We traveled with our three kids under 8 and they would do nothing to seat us next to each other. We couldn't check in on-line so we were considered late check in, despite checking in at the airport 2 hours before the flight. We boarded and sat on the plane for an hour then deplaned due to faulty weather radar. 3 hour delay. Still no help to seat our family together. Very swaying and bumpy take off and landing. Seats don't recline. No drinks or snacks passed out, only for a charge. Cheapest airline ever. Will never fly again on Spirit. Flight home also delayed over an hour. Oh, and luggage max is 40, not 50 lbs., and they charge per bag per direction. They also charge you to book seats next to each other, despite us booking our flights months in advance and checking in 2 hours prior."
Pros: "I liked being on a newer plane it appears more spacious than the older planes."
Cons: "The flight was 2 hours delayed"
Pros: "Upfront about the delays both ways, got an email telling us about the delay. Got us on the aircraft as soon as they could to get us going. Plenty of leg room for me, I'm only 5 feet though! Ha!"
Cons: "That it was delayed both ways, but coming back to Dallas was a weather issue. The seats did not recline but that could be a plus also."
Pros: "Horrible. Filthy seats and plane. Was told "get off plane and fly with another airline if you don't like it" several times by attendant just for asking for something to clean seat and floor with myself. Then I was thrown off for objecting to such disrespect ful treatment. I will pay triple, double, quadruple to fly with another airline from now on. This airline and its employees are beyond rude and disrespectful. Do not go anywhere near this company. I was warned not to fly with them and I thought it could not be so bad. It was 100 times worse!!!"
Cons: "Late.leaving late arrival"
Pros: "As I sit here and think about it the only good thing was I loaded in zone one. Seriously!"
Cons: "I really felt like I was flying on "Soul Plane!." I wish I were exaggerating but I am not. This organization needs to work on quite a few things. I think the CEO or company president should go on Undercover Boss and maybe then he will see how horrible Spirit Airline really is! And I haven't even started to talk about the tardiness of the majority of flights. And the gate attendants don't think it's important to relay that message to the waiting passengers when they found out. And I felt sorry for the elderly people that just sat waiting for assistance getting off the plane. It looked as though this staff had never been through training how to handle these situations. And your tickets are not really cheap with all your hidden fees! It's ok, you fooled me once. But I be damn if I ever fly your airline again after my return trip! This was totally unacceptable and I will let all my military friends and family know not to ever fly Spirit Airline unless you're looking for the worse flying experience of your life!"
Pros: "It was on time. The staff was excellent Captain...excellent flight and landing even with turbulence"
Cons: "Seats do not recline. Tray table too small too use as work surface. If you bring anything but a book bag the cost is so steep that the it may be just as cost beneficial to fly other airlines. the beverage service for a cup of coffee is $2. The baggage claim was an hour wait and I spoke to someone who traveled to Vegas on spirit. They waited over 1 hour in Vegas and an hour when they returned home. So this must be the normal wait time. THE WEBSITE IS HORRIBLE and 800 client care w was not helpful."
Pros: "That I made it to my destination eventually."
Cons: "The flight was delayed over 2 hours. I have never been on a delayed flight until this one. I called Spirit after the first e-mail stating that there was going to be a delay. I asked the lady if she could help me with options for an earlier flight (which there were some available) she kept talking over me and telling me that the flight could still be on time. While I was on the phone I told her that I was literally receiving emails as we were talking that it was delayed even longer. She would not listen and proceeded to talk over me and tell me that it was 'probably' still going to be on time when it was clearly not. I showed up at my original time to the airport and like I knew, it was delayed and I arrived to my destination over 2 hours later than I was supposed to. Was really a bummer."
Pros: "I had more leg room"
Cons: "Seat assignments they had empty seats but thestill assigned three people to a section"
Pros: "I enjoyed the crew's upbeat personalities and sense of humor during the informative portion of the flight, seat belt and exit information."
Cons: "The attitude of the woman at the check in desk when I asked for information about checking in with this company as I typically fly with a different airline."
Pros: "* Cost * Being on-time (no delays to and fro)"
Pros: "The flight crew was humorous and entertaining, very helpful. Airplane was spacious and comfortable."
Cons: "I actually had no dislikes on this Spirit flight, I've flown with them before and was very displeased."
Cons: "that my return ticket wasn't any good !"
Pros: "The price of the ticket was great and the seats were fairly comfortable. They didn't recline but hey, I don't expect to get Waldorf Astoria comfort on a Motel 8 budget. LOL I got better than I expected for the value. This was my first trip with Spirit. I'm sold. As long as I was able to walk off the plane, I'm good. With the money I saved on my ticket I bought me some new outfits on my vacation. I stuffed them in my personal bag and did not have to pay extra. I got a lot in that bag, too; 4 dresses, a top, a skirt and some shoes. I'm good. LOL"
Cons: "Serious information screw-up! Our Monday flight out of Dallas was cancelled because of weather in Baltimore. Unfortunately Spirit did not let us know until after we had spent $70 plus tip on an airport shuttle. Spirit was unable to put us on the Tuesday flight because it was full. So we got a spot on Wednesday's 2:15 PM flight. (We rented a car and incurred more debt on top of the unnecessary shuttle.) BUT on Tuesday, when we tried to check in online, we were unable to do so. We called to find out that the 2:15 flight the next day had been "cancelled". They could put us on for the following day; Thursday. I had already taken two extra days off of work. We chose to take a later flight out that would take us to Chicago for a significant layover. Luckily we went to the airport early and discovered.... The 2:15 flight had NOT been cancelled AND it had four empty seats on it. The nice ladies at the Spirit counter were shocked to hear our story. They made sure we got on the 2:15 flight which kept us from getting home at 3:00 AM."