Pros: "The crew was very nice."
Cons: "Frontier has actually become less comfortable than Spirit. And your bag charges are outrageous."
Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."
Pros: "It was faster than originally said."
Cons: "there was not enough snacks on the plane. They were out of many food item. One flight attendant seemed really angry about it. Our flight was late 9 hours. Crew was overwhelmed with everything. Needed someone to deal with us. Hard to get any useful information to passengers."
Pros: "Crew was professional and friendly"
Pros: "The crew was very nice"
Cons: "It was difficult hearing when the captain was giving announcements."
Pros: "I have never flown Frontier. Everything was smooth. Crew was friendly and helpful. Did not purchase food items on plane and there is no entertainment but I knew that booking the flight. I sat in the 3rd row and had a reclining chair and plenty of leg room. Bags checked easily and in baggage claim fairly quickly. Frontier has a new fleet of planes and this plane was very clean and newer. I will fly frontier again. Price is right and great expierence. What more can you ask for?!"
Pros: "I loved when I got to my destination so that I was able to get off this plane."
Cons: "After having chose a seat weeks in advance I show up to board and realize my seat is the Very back at 41C. No window, dark, and right near the bathroom so it smelled awful"
Pros: "The actual price was very good, but the seat and bag fees were disappointing."
Cons: "I don’t care if there’s food or not, but nobody should have to pay for a seat or luggage."
Pros: "Arrived safely"
Cons: "On 4 legs, at least 2 had rickety planes that would seem to suggest poor fleet maintenance - noises and significant vibrations I rarely experience on other airlines/aircraft; kayak app was reporting that our flight was halfway to SLC, despite the fact that it was delayed at the gate; Frontier's pricing policy on luggage and onboarding services make it HIGHLY unlikely I will ever fly them again"
Cons: "A little cramped and you should be more upfront about a dumb fee of $45 for a carry on. I thought I was getting a good deal on a flight but I guess I was wrong. I will probably fly with an airline that doesn’t charge you for something that should be free from now on"
Cons: "1:45 minutes late leaving now we're sitting on a runway in Chicago for 15 minutes waiting for a gate....... Bullshit"
Pros: "I am probably a little more biased because tampa airport was celebrating the innaguration of the flight. Also the flight was very affordable and the plane seemed new and clean. Staff was very sweet and pilots were early."
Cons: "Snacks and drinks were all at a fee and there wasn't much leg room after the people in front of you lean back. We were unable to choose our seats. The seats themselves were extremely firm and uncomfortable. There was also no entertainment option, even for a fee or wifi available during a 3 hour flight. Deboarding took a while."
Cons: "First the seats are the most uncomfortable metal chairs wrapped with material I've ever sat in. A 20 minute flight I could handle but after four hour flight my back hurt. You ask to review entertainment and food...why? You offer nothing substantial for either one."
Pros: "For my flight out, it was on time. Efficient. Nice crew."
Cons: "This is a criticism of flights in general that are 'economy'... no blankets or pillows or even a pack of peanuts! Basically, a seat on a plane. If you want anything else, you pay..."
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "I like the value."
Cons: "I don't like the fee for carry-on, the seats, the extra cost for beverages and snacks."
Cons: "$40 to check a bag?"
Cons: "Every possible thing that doesn't include you putting your self into the seat is charged for. $40 to check a bag. Charge to pick your seat. No complimentary water or snacks."
Pros: "All on time, friendly staff."
Cons: "Having said that, No reclining seat, no snacks, no TV For lacking these things I'd expect the flight to be cheaper"
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Pros: "Plane was clean and well maintained. Flight crew was terrific."
Cons: "The line to drop off luggage was one of the longest I've ever been in - much longer than any other airline. Flight was delayed 45 minutes, but only found out via email alert an hour after flight was supposed to take off (from original departure time)."
Cons: "No beverage offered. It wasn't clearvfrom announcements that the usual complimentary beverage was not included. Wish I would have known."
Pros: "The crew was nice and plane was clean"
Cons: "The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in."
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "This was a great flight for a great price. It was on time and all went smoothly."
Cons: "The seats are very uncomfortable. I'm 5'4", 135 pounds. The seats are just awkward. There is no way one could nap in one. This is less about their width and more about the angle at which one is forced to sit for hours on end. Overall, however, I've been very impressed with Frontier."
Pros: "Average flight, nothing special, nothing to complain about."
Cons: "Late, staff seemed disgruntled, no water offered on either flight and both times were on the plane over 4 hours. Seriously, no water? Sad. Won't be flying Frintiere anymore because the tickets might be cheap but they upsell and charge for everything and the service is not good. The same as Spirit. Sorry guys, you lost my patronage!"
Pros: "The flight and crew were pleasant, on time, and orderly. No issues with seat selection and plane was on time and seemed maintained."
Cons: "Be aware that there is a fee for seat selection, any carry on bag, and/or a checked bag. There is a free personal bag allowed."
Cons: "The flight was delayed for 3 hrs. When we reached detroit we need to wait for another 30 mins to get a gate as they have only one gate alloted and there is another one parked there. Alltogether it screwed up my days plans.."
Cons: "I was involved in an uber accident en route to the airport which prevented me from boarding the plane. I called customer service, explained the situation and was told I had to pay $99 in order to be placed on the next available flight. I asked why this fee couldn't be waived due to me being a passenger in the uber and not the driver, and I was told I needed a police report. I've never been more frustrated with an airline than I was with Frontier. Here I was, trying to catch my flight, involved in an accident that I couldn't prevent and was now being told I needed documentation to have this fee waived."
Pros: "I flew from Denver to Tampa and returned to Denver the same day (evening)."
Cons: "My flight from Tampa was good after I explained I told the check in representatives I literally had just dropped off my kids from their Christmas break and returning back to Denver. I little irritating to explain during he holiday hustle and bustle."
Cons: "Flight was canceled when it was clear that the crew wasn't ready. Frontier would clearly rather inconvenience the customer rather than themselves."
Pros: "The quick refund"
Cons: "The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful."
Pros: "We did not crash."
Cons: "3 hour delay, really no frills, we did get a cup of water (grudgingly)."
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Cons: "I did not like that I had to pay to check in my bag twice but overall it was good."
Pros: "Cost of flight, on time experience, location of stop."
Cons: "Horrible bag/checking process. It was impossible."
Pros: "great price; plane was clean and new; attendant at ticket counter at the airport was friendly and helpful, though I'm not certain she was a Frontier employee (may have been a shared discount airline counter)."
Cons: "trying to navigate the web page to check in on my phone was painful and ultimately fruitless. followed up by trying to call the reservations line, which was equally a waste of time. based on my experience, either find your way to a computer to check in (presumably that works, though can't say for sure), or save yourself the time and stress and just plan to head to the check in desk at the airport."
Cons: "seats suck late late and late"
Cons: "We are on delta because we got to frontier line 1 hour and 15 min before flight. Lady proceeds to tell us are gate is closed and we can't get on plane and then ignored us with no answers or help. Proceeded to ask other employees and they were all clueless. The worst service my wife and I have ever seen or had. $616 later we are on are way home .with delta. Ruined are whole vacay and I would pay extra to go with delta."
Pros: "The flight attendants"
Cons: "The screaming kids and babies"
Pros: "not much"
Cons: "From Tampa no wheelchair there for me at first & when chair was available staff was rude, plane delayed & terminal changed, no one brought me to new terminal, some stranger helped me instead. Flight attendant on flight#1016 heavyset blonde lady did not welcome us, smile-nothing, asked for blanket & she was rude about that, didn't ask me if I wanted a drink which I did & then she got mad at me cause she had to backtrack to me, nobody offered to help me get my carry on bag down(remember I was in a wheelchair) again a stranger helped me. No thank u when leaving plane. All from same rude flight attendant. I will not recommend Frontier to anyone.This was on7-30-16. From Pamela Ferroir 812 Reber Street, Shoemakersville, PA 19555"
Pros: "The crew was very helpful and courteous during the flight."
Cons: "The way a certain passenger rushed to get off the plane practically running people over."
Cons: "Flight was five hours late due to maintenance problem. This could happen to any airline, but is apparently not at all unusual for Frontier. They did give vouchers for dinner at the airport, but continued to charge for even water once on the plane. Frontier prices are good, but not worth the hassle to me. I will choose Delta or American next time."
Cons: "The lawn seats did not recline, very uncomfortable. I felt like we were nickled and dimed. I always used to fly Frontier in the past but will try not to anymore"
Pros: "I really liked the great price I got for a round trip ticket to Florida to visit my brother. I compared many flights, and Frontier offered the best deal."
Cons: "I think that next time I use Frontier Airlines, I will spend the extra money on a roomier seat. I felt a bit cramped in the regular seat. I was surprised that I actually had to pay for my seat."
Pros: "Nonstop flight ontime"
Cons: "Chair comfort and food selection all charged and $30 carry on charge"
Pros: "The flight attendants were very friendly on this flight, even offering to help me carry my son's car seat as I was traveling with 3 children under 8 by myself (this doesn't often happen with flight attendants on any carrier!)"
Cons: "- boarded early and then made announcement that they were closing the door and everyone needed to board (this was 30 mins. before scheduled departure); my children and I were running to this gate from another gate when we had to make a pit stop at the bathroom for my 2 year old to use the potty - we heard the announcement and sprinted to the gate in enough time, but 1 minute more and they would have had the door closed and not let us on."
Pros: "Frontier Airlines were a pleasant change from Spirit Airlines if only from the point that there were no delays."
Cons: "I can't think of a single thing other than the seat prices and the luggage charges are more than Spirit, however, the weight maximums are more than Spirit allow and that was pleasing."
Cons: "I’d love to consistently leave on time every now and then with Spirit but I don’t think it’s gonna happen"
Pros: "Got us home safely!"
Cons: "A la carts pricing! They just nickel and dime you!"
Pros: "Very efficient & friendly crew; flight arrived early!"
Pros: "Flight attendants are very polite."
Cons: "There's NO room on the flight! I felt like I couldn't move. I had a window seat, but felt I was being squished the whole way. Then, $3 for a can of soda? Please. It's bad enough I had to pay an extra $55 to bring my carry on aboard. When is the gouging going to stop?"
Pros: "Nothing, I didn’t even get to my destination."
Cons: "The cost for bringing a bag onto the flight ($45 in advance, $65 at gate) is absurd. My flight was delayed over 8 hours and for rebooking there were no other options until Monday. I was taking a weekend trip, so obviously that didn’t help. They would not work with other airlines to find different flights. I won’t use spirit again. It was disappointing."
Cons: "Flight was 2 hours late taking off."
Pros: "The flight was great"
Cons: "The gate wasn’t available the the bags took forever"
Pros: "Great rate and good flight."
Cons: "One of the pilots blocked off the front bathroom for literally 15 mins so he could flirt with the flight attendant AFTER he already finished going to the bathroom. Caused a huge line in the back bathrooms and my wife to be discomforted."
Pros: "Boarding was quick"
Cons: "Uncomfortable seats, small trays, prices for carry on luggage."
Pros: "friendlier attitudes and efficient drink service....patient classy crew"
Cons: "confusion of seating, seizure prone person with dog in single regular seat. gate drama, farting mega woman near me (true lol)...a ploy to sell drinks?? worked lol"
Cons: "Uncomfotable seats, delayed flight, they made all passengers deboard the plane just before takeoff, service tech was on plane making people nervous, it was the worst flight ever"
Cons: "Flight delayed 3+ hours. Nickle and dime you to death with charges"
Cons: "Ridiculous that you can't get water without paying for it!"
Cons: "Spirit Nicole and dimes u for everything. My carry on bag was less than a checked bag."
Pros: "The price was right. The flight was uneventful."
Cons: "We were sitting ready for takeoff but had to wait for 20 minutes for a crew member. They assigned my 2 year old son to a lone seat, 2 rows behind me. They reassigned him, but they could have saved us the trouble. The checked luggage took 30 minutes to arrive, plus it was in 2 separate carrousels."
Pros: "No waiting and quick take off."
Cons: "Paying for bags and seats. No complimentary snacks!"
Cons: "No food or drink No entertainment Small carry on"
Pros: "The airbus plane was fine, and the pilots and crew very good"
Cons: "The fares are low-balled, with outrageous fees for baggage, carry-ons and anything you might want to eat or drink. Seats are very close together, sardine style. Glad it was a short 2.5 hr flight."
Pros: "Thanks for the survey BUT we are still here, delayed again, and still in Florida."
Cons: "Extra cost for EVERYTHING!"
Cons: "Would like at least water"
Cons: "Arrived in Detroit without one of 2 bags. Had to be delivered on next flight. On line purchase of baggage not very user friendly."
Cons: "Having to check in luggage over Internet: sight which was very non-user-friendly"
Pros: "Can't beat the rate. If you are traveling light, this is the way to go."
Cons: "Seats are not large, they pack you in there to make this a good rate."
Pros: "Flight crew was nice and the plane was clean."
Cons: "Spirit's check-in process and practice of extorting fees for every little thing proved more annoying than the responding discount. Because the ticket kiosks at the airport were broken, I almost missed my flight, and because they've economized even on seat-back pockets, I had no where to accessibly store my laptop and books. I will avoid Spirit if I can next time."
Cons: "The chairs don't recline. I was a first time traveler on Spirit Air. I found this odd !!!"
Pros: "Help from ticket staff was prompt"
Pros: "Not much. OK when no problems arise. Chaotic otherwise."
Cons: "No protocols for flight cancellation! Absurd."
Cons: "We did not like having to pay for carry-on and/or checked luggage."
Pros: "Personal were friendly and courteous"
Cons: "Lots of hidden costs, luggage handlers ruined a $200 suitcase. Would like to know if I can be re-reimbursed for ruined suitcase?"
Pros: "Horrible customer service ! Not worth saving the money . Took a day and a half to get out on my flight and then all we get is a $50 voucher. I missed two days of my vacation and took those two days off work for nothing !"
Pros: "Good flight on time. I fly a lot - exceptional soft landing. Personable, helpful crew."
Pros: "I liked the new seats and headspace"
Cons: "seats are still too tight - no elbow room"
Cons: "Usually I fly Delta but got such a great (not) deal on Spirit that I couldn't pass it up. Baggage charges are crazy on Spirit. Carry on fees. Nothing free on flight, even water. No first class and you have to pay extra to choose your seat and another fee for extra leg room??? Crazy. I should have flown Delta (and always will from now on). In the end it would have cost less. My own fault. Flight was on time and smooth but all the extra fees are too much!"
Cons: "$50 Dollars for baggage is outrageous"
Pros: "friendly workers"
Cons: "only 1 personal item, no carry-on included and very minimal space (which is typical and understandable)"
Pros: "Plane not on 2 hours late"
Cons: "No room or comfort"
Pros: "second time in 2 weeks we were earlier.I love that. Krystyna & Stan"
Cons: "Baggage fees, food fees, turbulent ride, unfriendly staff at counters. Mandatory sign up online to check in and print passes. No organization when exiting plane quickly."
Pros: "We were given the best seats."
Cons: "Not even water was free."
Cons: "Hidden costs of flight ($55 for carry on, $13 to select even a normal seat, $3 for water on board) meant the pricing was not transparent. Could have flown for less on another airline if I had chosen a ticket that initially looked more expensive."
Pros: "Left on time, luggage came right away"
Cons: "Being charge extra for everything is ridiculous"
Pros: "Crew were pleasant"
Cons: "Long wait on tarmac - approx. 1 hour"
Pros: "Flight time."
Cons: "Cramped and flight delayed."
Cons: "Luggage took 1 hour to get! Rediculous!! Spirit is a cheap, scamy airline. I will no longer fly with this airline. This isnt my first experience like this with SPIRIT."
Pros: "on time,good crew"
Cons: "hard to get in and out of seats"
Cons: "Flight was cancelled without reason. Next flight was the following day."