Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Cons: "Movie selections, healthy snacks/food"
Cons: "No se diferecia de otras lideas aereas en decadencia."
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "Put up at the marriot"
Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Cons: "Person next to me overflowed into my seat…"
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "Departed on time. Very courteous crew."
Cons: "The floor of the aircraft was cold!"
Cons: "Crying baby"
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Cons: "It was a late flight and didn't see the flight crew much at all"
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Cons: "My departure from NY flight tv was not working"
Pros: "The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality."
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Cons: "It was not acceptable that the delay on the fight DL391 STO DGO-NY was delayed for lack of crew members to bring the aircraft from NY to STO DGO the previos day of the flight"
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "I like flight comfort in air"
Cons: "Crew member were rude and pilot feels like never fly plane before , he landed in high speed and our plane jumped back in air , two passengers almost had heart attack ! We’re taken out on medical bases"
Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Cons: "Not enough room. Could have better technology and better food choices."
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Pros: "Nicest crew"
Cons: "Wasted my time on security and lost my flight"
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"
Pros: "The crew and service were outstanding, seat was comfortable."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Cons: "Delayed flight, mechanical"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Cons: "See above."
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Pros: "Got on earlier flight as standby."
Cons: "Delayed for an hour and a half because of a flat tire"
Cons: "That’s ok"
Pros: "I was by automation assigned to a window seat, which I always seek to avoid. But before the flight, I had read in the WSJ, that such a seat was one of the safest, for health reasons! I give thanks to the random seat assignment gods!"
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "Loved sitting in exit row. So much more room!"
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "Everything was great!"
Cons: "Nothing, great job"
Cons: "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Crew was kind!"
Cons: "Seats bigger"
Cons: "Leave on time"
Pros: "nice flight attendant"
Cons: "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
Pros: "Crew was good"
Cons: "They moved us to 6 different gates and took us off a plane due to computer problems."
Cons: "Tight seats on full flight"
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "Customer service, boarding and service onboard were excellent."
Pros: "Entertainment selection"
Cons: "Minimal leg room Not allowed to bring bag aboard. Told bins were full even though there was AMPLE Space in the overhead in my row. Onboard crew unhelpful. Baggage intended for carry on got “temporarily” delayed 45 min additional at baggage claim. wait was 1 1/2 hours."
Pros: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."
Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Cons: "When I checked in my luggage, the price did not include local taxes."
Cons: "Very crowded, rude passengers"
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Pros: "Not over crowded"
Pros: "Said it all above"
Cons: "Said it all above"
Cons: "Delayed flight"
Pros: "Boarding was fast and easy gate agents were awesome."
Cons: "Older plane. Very uncomfortable"
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Cons: "Missed flight at london. Had to go to abu dhabi and Hyderabad. Very bad service"
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"
Pros: "Not a full flight able to stretch out and crew friendly"
Cons: "The plane was dirty, crumbs and stains on seats. Unfortunately no individual entertainment screens with limited offerings overhead makes for a long transatlantic flight but would fly again for the price."
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Pros: "Power outlets and WiFi"
Cons: "Too crowded"
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Pros: "The flight attendants were very pleasant"
Cons: "There is very little space in the seats, I had a big guy sitting next to me and I had trouble sitting with my back straight, he was taking some of my seat! Also they charge for luggage 25$ like the domestic flights"
Cons: "Horrible, inflight experience, customer service"
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Didn't take this flight"
Pros: "The flight attendants and the entertainment system were excellent."
Cons: "Could offer more options than cookies and pretzels."
Pros: "This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile."
Cons: "When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying."
Cons: "The onboard wifi was not working."
Pros: "On my flight home from Columbus, there was one guy running the whole ship! He. Was. Everything!!! So Attentive but not overly so. And he read my mind and gave me what I needed before I even realized I did. Thank you to him for one of my best flights!"
Cons: "There really wasn't an entertainment option. A lot of airlines these days have much better service that's simple yet good. Also, just a small pack of pretzels? Fail. You have to keep up with the Deltas and Jetblues of the world!"
Pros: "flight was on time. complimentary snack and drink. crew was friendly and happy. plane was clean and well kept. wifi to personal device."
Cons: "not having enough room for everyone's carry on bags"
Pros: "Everything about my whole trip was amazing"
Pros: "Crew staff was excellent"
Cons: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."
Pros: "Arrived early"
Cons: "Was way too hot on the plane."
Pros: "Absolutely nothing!!!"
Cons: "I never got to make the flight. I was unable to take the flight because it was cancelled by United without my consent. I still needed the flight too. I'll never use priceline or United airlines for travel EVER again, and I'll be sure to spread the word. No matter who I talked to, I was blamed for the problem. I've never had a bigger waste of money. $550+"
Pros: "Super nice crew."
Pros: "The staff was able to help at all times,The crew too."
Cons: "I have to pay for my suitcase."
Pros: "Liked the staff, always friendly even with several delays. The assist staff were excellent"
Cons: "Did not like the delays and gate changes - but that wasn't the airlines' fault"
Cons: "I don't don't understand why they charge me 30.00 dollars fo my bag? When my son buy me a ticket no bidy explaing about that."
Pros: "Felt like a bothersome passenger even though I did not ask for anything. The snack was tossed at me in an empty seat instead of handed to me."
Cons: "The seats but the service and flight was great!"
Pros: "Dirty, tired airplane. This (and every other flight going out around our gate) was "oversold"- egging travelers to give up their seats"
Pros: "the plane was on time, smooth take off and landing, crew was efficient and friendly. it was great !"
Cons: "Group 5 was a very delayed boarding beyond what it should have been with no explanation. Felt like second class citizen"
Pros: "Seats were comfortable and had plenty of leg room"
Pros: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Cons: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."
Pros: "Fast flight"
Cons: "feeling cramped"
Pros: "Short flight"
Cons: "Plane was delayed 1 hrs because short of crew member"
Pros: "The seats were comfortable."
Cons: "The flight was 2.5 hours late and during this time the crew instructed us to leave our seatbelts on and remain seated. The crew "didn't know" when were going to leave. No snacks were passed out during this flight or during the time we had to wait. The crew was hiding in the back of the plane giggling and gossiping about people which I found to be very rude. I could hear their whole conversation making my trip a terrible experience."
Pros: "Crew was very nice and was very responsive with passengers."
Cons: "Flight was delayed so we ended up arriving about 40 minutes late. Not enough leg room which ends up making lots of people grumpy."
Pros: "Time of flight"
Cons: "Crew. The flight attendant in the forward cabin was rude and yelled at the passengers."
Cons: "The aircraft smelled like the restroom due to the fact the aircraft came out of the hangar and the bathroom didn't get cleaned. This flight was delayed as well."
Pros: "Slow return of carry on at end of flight....crowded jetlway with so many waiting."
Pros: "The flight departure on time"
Cons: "Don't foods in this flight and I had to wait to much for the wheelchair"
Pros: "Plane was very comfortable. Attendants were friendly and it was very smooth and quick!"
Pros: "Friendly crew"
Cons: "Maybe pick a packet food that is more favoured by more people. The wasabi peas weren't a good choice for our family"
Pros: "Nothing about i liked"
Cons: "Too much waiting. Delaid by 8 hours"
Cons: "Good trip overall."
Pros: "Even though it was a bumpy flight do to strong winds, the pilot did his best to find smooth air"
Cons: "The baggage claim took forever. Our flight actually disappeared from the tv screen and our luggage was not out. Finally after waiting about 20 minutes it popped back up on the screen and them arrived. This is the second time this has happened to me in Columbus and I don't fly there too often"
Pros: "I got to Newark before my luggage, i missed my fly to boston. in Dominican republic there was a two hour delay."
Pros: "The lady flight attendant as the best I have ever had. I think her name was Jan."
Pros: "Flight was delayed because they couldn't get their passenger count straight! 30 min delay just to leave the gate!"
Cons: "When we arrived 20 mins late and then no one was at the terminal gate to put sky walk in place! After 20 min wait we had to walk down the aircraft stairs outside and go thru a door and climb two flights of stairs just to get into the airport"
Pros: "Ended up taking a Delta flight"
Cons: "Waited at airport for hours, United ended up cancelling flight, they did not have a return flight to Newark with available seats for days -- had to take a different carrier to a different airport"
Pros: "Everything was smooth and senseless. And I liked kayak updated me which baggage terminal my bags were. Saved a lot of time walking around the Dulles terminal."
Pros: "I liked that I could do self check in and get my boarding pass without joining a long line. Had a great flight and no complaints."
Pros: "We got to Columbus early"
Pros: "The plane had tvs on the back of each seat"
Cons: "They didn't have wifi"
Cons: "Had to pay extra to watch tv."
Pros: "on-time! Even a little early!"
Pros: "The trip itself was great. Even though I arrived at the airport 90 minutes before takeoff and was pre tickited and checked my bag curbside I almost missed my flight because of the long single line at security check and then my bag never got on the p!ane."
Cons: "The fact that I had to wait to get my bag until it came in on a later flight. I didn't receive my bag until 12:00 am"
Cons: "Flight was delayed over 3 hours"
Pros: "That as far as safety everything worked out accordingly there was an issue with the aircraft so the delay had its reason."
Cons: "That I have to take a flight the following day since nothing was resolved."
Pros: "Arrived 20 minutes early!"
Pros: "See below"
Cons: "Even with an over 3 hour layover in Texas we missed out connection and had to stay over night in Texas. Adding $400 to our trip with dinner and room. Only 4 desks of 60 open at passport control and only 3 desks open at customs. All to process 7000ish people. Our tax $ at work."
Cons: "Old seats are bad for my back and neck."
Cons: "5+ hour delay the only compensation was a voucher for a cup of coffee"
Cons: "I did not like it took an ENTIRE hour for the passengers and MYSELF to get our bags off of baggage claim. Our flight landed @ 11:38 pm we did NOT get till an hour later! I will be contacting corporate!"
Pros: "The flight was smooth and arrived early."
Cons: "The seats were extremely uncomfortable. After 30 minutes, it felt like you were sitting on ply-wood. Seats did not recline at all. No leg room. Flight attendants stayed to themselves during the flight and seem to do the absolute minimum. Luggage retrieval took forever."
Pros: "I liked how both outgoing and returning flight were early/on time! Crew was very friendly. Plane clean. Will definitely fly Frontier in the future."
Cons: "Of course, paying for carry on is absolutely ridiculous. I don't really drink pop while on plane, BUT $2.99 per can of pop is robbery. I can't even tell you how greedy that is."
Pros: "Not much"
Cons: "Flight delay. Missed my flight and attendant at gate 16d was very rude when she returned. I could have got on plane If she had been at her station."
Cons: "The flight was delayed 2 hours, which I didn't get the text message until after I had dropped the rental car and was waiting in line to check my luggage. so many hidden fees.... would have been cheaper to go with delta."
Pros: "Everyone was friendly, courteous, and professional."
Cons: "No warning of carry-on charges."
Pros: "It was cheap if you don't check any bags or bring an extra carry on."
Cons: "The check in process was brutal. Line went from the back wall of check in all the way to the opening near security at MCO. Understaffed, staffed in the wrong places, NO staff helping with kiosks, and we almost missed out flight because it took so long."
Cons: "Canceled the flight for no reason."
Pros: "Everything went smoothly and on time"
Cons: "Having flown multiple times on Frontier, I find it odd that you never hear anything from the cockpit. Like: Welcome passengers. estimated time in flight, crusing altitude, estimated arrival time, weather at destination, starting decent, etc. Of course, as an ex-military and corporate aviation pilot, the more I know the more comfortable and connected I feel."
Cons: "Clean the seats off!"
Cons: "I had to wait over an hour to get my bag at the San Francisco airport"
Pros: "On both flights the crew was extremely friendly, fun and accommodating. Both flights took off on time and our flight home landed 45 minutes early!"
Cons: "The seats are not the most comfortable. You do have to watch out for all the added fees: checked bags, carryon bags, seats (you actually have to pay separately for your seat), food, drinks, etc.. When comparing costs - you need to add everything up. In our case, Frontier was still around $150 less than Delta. But don't be fooled by the low fare when you still have to buy a seat and pay for baggage."
Cons: "Plane comfort is average."
Pros: "Price was good for a direct flight"
Cons: "Pretty much everything else. I checked in online - where they clearly state that there will be a bag drop for prepaid checked luggage. There was not. Instead there were three people behind the counter (only two were actually taking anyone from the long line) - who seemed completely confused. They at least knew that the gate had changed, but they didn't know where it had been changed to. I found it. It then proceeded to change 3 more times. The final change was not announced, we all just followed another passenger who had seen the change listed on the airport departure screen. The final gate was "39" a door in a hallway that opened up onto a tarmac. We waited there about 30 minutes (after the scheduled boarding time) before the door opened. They had no scanner for passes, so the attendant had to write things down on paper when we showed him our passes!! The actual cabin is tight, but that's to be expected. What wasn't expected was the random turning off and on of overhead lights throughout the (red-eye) flight. It was like a torture technique. To round out this great experience, the flight attendant instructed us to de-board the plane in order. Row 1 (left side) then row 1 (right), etc. This clearly pissed off many passengers who had no carry-on luggage and could have just walked off while those with stuff in overheads waited. When I finally got to exit the plane, I heard a guy somewhere behind me say "f-you" to the crew as they gave us the traditional "have a good day". We all felt the same, just didn't say so."
Cons: "It was almost 3 hours dleyed and nobody explain why, and we walk to airplan from outside it was terable."
Pros: "The employees were nice."
Cons: "The line at the airport to drop off my luggage (which was prepaid) was crazy long as most people had not prepaid and some were trying to pay with cash (which Frontier does not accept). Even tho I had my boarding pass printed and luggage paid for I waited almost an hour in this line - and I arrived 2 hours 1/2 early. After arriving in Cincinnati the luggage took at least 40 minutes to arrive at the pick up point. On my outward bound trip to Orlando the luggage took over an hour to arrive at the luggage carousel. It seems that Frontier does not have a good rapport with the baggage handlers at the airports."
Pros: "I liked the initial price of the flight. But it only goes downhill from there."
Cons: "You have to pay for your seat, anywhere from $6-36, no complimentary drinks or snacks on a 2.5 hour flight, very little legroom on a fairly large plane, a 9:15am flight took off at 10:30am... all in all a bad experience. The crew was friendly and boarding was easy, but a $35 checked bag, and a $35 carry on bag fee made this flight cost significantly more tha from competative airlines. Very disappointed and I don't think I'll be flying Frontier again."
Pros: "This was my first flight in nearly 25 years and it was my moms and son's first flight ever. Enjoyable experience and we definitely hope to do it again soon!"
Cons: "Better leg room would be my only suggestion."
Pros: "They nervously switched us to a new plane when they couldn't fix the first one."
Cons: "No food, not even a magazine to read on the 4 hour flight. Both of my flights were delayed without any prior warning, so I was sat in the airport for hours waiting for them to extent the delay (which they did several times on my way to my destination). Avoiding Fronier in the future."
Pros: "Crew was good, flight on time"
Cons: "Frontier and spirit use the same Airbus aiprlane with the worst seats in the industry. My back hurt before the airplane was pushed back from the gate."
Cons: "Seats did not recline and were very uncomfortable. Couldn't believe you had to buy your drinks. No snacks. By the time that I paid all the a'lacart it cost me more than a flight with Delta or Southwest. Will not be flying Frontier again."
Pros: "Good price."
Cons: "Baggage claim at CVG was soooooooooo slow. My bag took over an hour to finally arrive at the claim."
Pros: "I really liked the tickets prices and the boarding was fairly smooth."
Cons: "I understand there is a trade off for the lower price fair but $40 a one way for your bag is a bit much. The crew largely were not very engaged with the passanger. I all but had to rais my hand and shout out to the attendant to take my order - the passanger next to me had to say something to the attendant on my behalf. I get people at one point or another have an off day - but it was bad a Ly the same on the way on second leg f the trip"
Pros: "The staff"
Cons: "The plane, the five-hour delay."
Pros: "I found the seats to be an acceptable level of comfort. I'm not a skinny person but I didn't feel any more squeezed in than on any other airline."
Cons: "There was a one hour delay on my flight out and the pilot apologized for this during his announcements. Ended up at my destination about 45 minutes later than scheduled but this did not cause any problems for me."
Pros: "Most everything else was oK."
Cons: "As I said, the seats don't recline, and are shy on padding. Very uncomfortable. Might be ok for a short flight, but, NOT 3-4 hours. Won't do that again!"
Pros: "New plane (A321)! Everything was very clean!! My tickets were still under $275 round trip with baggage fees. Very inexpensive!"
Cons: "Tray table was very small, seats didn't lean back."
Pros: "The landing was smooth, and flight time accurate"
Cons: "The seats"
Pros: "Nothing never fly with this airline again"
Cons: "I was mislead about paying for luggage"
Pros: "The service was great flight was on time"
Cons: "Seating is very uncomfortable"
Pros: "Flight and crew was awesome!!!"
Cons: "Being treated like a smuggler"
Pros: "The pilot did a great job landing in extremely thick fog."
Pros: "Overall excellent experience. Nonstop flights from Ohio to Fort Myers Florida were on time and arrived at destination early! The Frontier app was great to get early check in and pick seats. The line I was able to skip at airport check in was horrible and I felt like a pro being able to go straight to security!"
Pros: "The staff were great. Boarding was also fast"
Cons: "Had to pay for carry one, not comfortable"
Pros: "My Frontiier flight went very well. I arrived 2hours before my domestic flight which insured the wait to checking in baggage did not create any angst. I was seated, waiting for boarding plane 15 min beforehand. It all went well."
Cons: "Nothing. I got what I paid for."
Pros: "The crew was polite and heloful."
Cons: "I hate the "hidden" prices. I bought a ticket. Why do I need to pay extra for the seat. And luggage? Don't get me started."
Pros: "the crew was nice and the flight was on time"
Cons: "seats uncomfortable charged extra for a carryon bag charged extra to put carryon bag in overhead compartment charged for a drink no free peanuts/ cookie you get on other airlines. Only had food that was for sale"
Pros: "NOTHING! They cancelled it!"
Cons: "They cancelled my flight the night before, their website gave confusing information (some places said it was on time, some said cancelled), and I was on hold for SEVEN HOURS!!!!! They never actually answered the phone. Guess what? I went to the airport in person, and nobody was at the Frontier counter for 3 hours. When someone finally showed up, THEY TOLD ME TO CALL THE NUMBER I WAS ALREADY ON HOLD WITH! I told him I'd been awake the entire night trying to solve this issue. SCREW IT! In the end, I went with Delta, costing me $441 more dollars on top of what Frontier stole! Delta was fantastic, the guy who booked me was hilarious and helpful, and I'm never messing with this 3rd party nonsense again unless I get a full refund."
Pros: "Absolutely nothing."
Cons: "My connecting flight left without me, which left me stranded at the Denver airport and Frontier was not able to fly me home because they has no flights left to Cincinnati. Not an ideal experience for someone traveling alone for the first time."
Pros: "clean plane, on time"
Cons: "Small uncomfortable seats. Small unusable trays. No complementary services. Overpriced baggage fees. Minimal carry-on allowance. not my favorite airline – except for the cute animals painted on the planes."
Pros: "Check in staff and flight crew were seamless. If you are looking for the most pared down flight available, and aren't bringing any luggage, then the flight was reasonable and often the cheapest available."
Cons: "You will be charged for carry on bags and drinks didn't the flight. The seats are uncomfortable and don't recline and, are minimally padded. The website says paying for luggage online prior to arriving is cheaper than if you pay at the airport"
Pros: "Not only was flight on time, we actually arrived 10 minutes ahead of schedule!"
Pros: "Pilot got us here safely!"
Pros: "Getting off the plane at my destination"
Cons: "Plastic lawn furniture for seats. I'm 6'1" and my knees were literally wedged against the hard plastic back of the seat in front of me. Seat backs have no cushioning or lumbar. Seat backs are short so I couldn't rest my head. No recline, no cushion on the hard plastic armrests. Crew was mediocre at best. Nickel and diming is horrible on this airline and in the end you pay the same as most other airlines. I was absolutely miserable and will never fly Frontier again. If I could give comfort a negative rating I would. My back and neck still hurt two days later. This kind of seating cannot be encouraged by frontier or any other airline"
Pros: "Liked the meal and next flight coupons."
Cons: "The worst experience in all my years of flying. Carry-on fees, unexplained carrier imposed fees, seat fees, bad service, no complimentary beverage service. Spent nearly the same amount in fees as I did on the ticket. Will never fly this airlines again or recommend. It's clear why frontier was on the worst airlines list next to spirit."
Pros: "I liked that I landed safely. That's about it."
Cons: "Where to begin? First of all I have extreme flight anxiety. So from the get go I'm on edge about getting on a flight. When we arrived at the airport to check our bag, which I had ALREADY paid for online when I booked my flight, the attendant told me it would be $40 for my bag. Why in the world would I pay $40 more for s bag I've already paid for? I explained to her many times it had already been paid for. Unfortunately she wasn't cooperative and I wanted to actually make my flight so I just paid the $40. So, for my departing trip I spent $70 total to check a bag which is what I am most unhappy about. The flight itself wasn't exactly enjoyable. No free water.. No peanuts or anything.. The staff was subpar. They looked like they hated their jobs. Neither of the attendants on the plane ever had a smile on their face. There was a 3rd but I probably saw him once. Idk where he was the whole time. The seats were extremely uncomfortable and I felt crowded. I know planes aren't suppose to be exactly comfortable, but let me just say that the only other airline I have flown with before was spirit and I would rather fly with them again than frontier. I was expecting a much better experience since spirit is supposed to be the bottom of the totem pole but this wasn't the case. I'm not looking forward to my flight home."
Pros: "Plenty of room staff was amazing and most of all it WAS ON TIME !!"
Cons: "They will hound you to spend more and treat you like cattle."
Pros: "The time"
Pros: "Row 1 had a lot of leg room."
Cons: "Delays, crew wasn’t friendly"
Pros: "Ok crew, n/a. Seats were hard"
Cons: "Better crew they were very mean"
Cons: "Thank you"
Pros: "Friendliness of the crew. Clean plane."
Cons: "Crew from Ft Lauderdale was very unprofessional and were hanging out as a group, laughing nearly the entire flight; they could not even get through an announcement without busting up."
Pros: "Boarding was quick"
Cons: "Uncomfortable that was my first and last time flying with spirit."
Pros: "At least I got to my destination"
Cons: "Delayed and cancelations are their best suit. They make you believe you paying so little and saving money Then they charge you so much for baggage, seat selection, You get only 40 pound for checked luggage ridiculous. And if you over 1 pound get ready to pay them 40 dollars extra."
Cons: "spirit airlines is a joke, this is the 2nd time this has happened, they charge like hell for their stupid baggage fees, and then, they pull this last second gate change, there was several passengers, besides my wife, and son, that had to stay all night in the airport, to catch a flight the next night, thanks spirit airlines, for making my wife, mad as hell, and taking her anger out on me, will be the last time for me and spirit airlines, they are the discount joke of all airlines"
Cons: "extra fees for luggage and service"
Pros: "Easy booking"
Pros: "The crew was amazing even after pulling in long hours. The landing was soft and the overall flight was smooth"
Cons: "The delay but this time it was not the airline's fault. It was post Irma and it was understandable"
Cons: "Paying for amenities"
Pros: "Clean, new aircraft. Friendly staff."
Cons: "I asked would I like a window seat and I said yes. However, I was given a seat with no window at i.e. The very last row in the plane."
Cons: "Our flight from Dominican Republic delayed 2 hours, we lost our connection to Orlando, they sent us in a bus to orlando driving down 4 hours, I got home at 4 in the morning when I was suppose to arrive at 9:00 p.m anything else?"
Pros: "Nothing flight was del ay twice"
Cons: "I HAD TO RENT A CAR AT 11PM AND DRIVE TO ORLANDO FROM FORT LAUDERDALE!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT A REFUND!!!!!!!!!!!!!!!!!!!!"
Pros: "4 hours delay between two flight"
Pros: "Crew members where friendly but that's it."
Cons: "Horrible and uncomfortable sits, no entertainment, over 1 hours 30 min delay, price was about 20 dollars less than other airline but you end up paying more than 100 extra dollars on bags. So, is definitely not worth it."
Cons: "I got charged for a carry on bag even though it was within the size limit. I had never been charged before for that same bag on any of my previous flights taken with spirit. The crew at the Santo Domingo airport didn't care though. It fit into the size box perfectly and everything but they still made me pay for the bag."
Cons: "The Employees from FLL to SDQ were some of the rudest people I have ever met in my life. It's almost like they hate their job."
Pros: "Fast boarding."
Cons: "Seats were uncomfortable and would've been nice to have a tv to watch."
Cons: "Surprises, lack of professionalism and sarcastic smile at check-in"
Cons: "All the delays to and from my destinations"
Cons: "Been told : flight oversold , got one seat for you in about a month ! By the way im in the Dominican rep coming back home from a vacation bought 3 months ago ! How my seat can be overbooked ???? How am i getting home ???"
Pros: "I had to pay $ 59 for a 40 pound check in bag? That's crazy and a 5 hour flight and no a glass of water, wow , maybe local flights in spirit airlines, but no international"
Cons: "Fees, nothing to drink,"
Cons: "did not receive recheck tag on suitcase - so, recheck process was longer somewhat long wait for luggage in Ft Lauderdale"
Cons: "The airline overbooked, gave my seat away, and left me stranded for a day without my luggage. Was not aware before buying the flight that you must pay for all baggage. Poorly run and not accommodating."
Pros: "What you think you'll save they'll charge you for with your luggage. $56 per luggage including your carry on luggage. Using that airlines to "save" a couple bucks was definitely not worth it. Wouldn't recommend it to anyone."
Pros: "I got there safe"
Cons: "Aside from the milkcrate seats, the fact that one of the hostesses was complaining about a passenger out loud. Smh"
Pros: "I liked having access to all the bathrooms."
Cons: "I did not like the boarding process it was unorganized and when I asked the agent for information i was ignored and i did not like the lack of verbal communication in regards to the gate changes, yes the changes were sent to my email; however i was not always able to access my email. I also did not like the way passengers were addressed by certain flight attendanta in regards to changing seatsafter the plane departed and the seats were empty."
Cons: "No WiFi, no tv"
Cons: "The "low-cost" airline winds up being as expensive as other airline nes with the additional fees for baggage carry on and otherwise. The price is roughly the same yet the experience is far worse. Never fly this airline again. Also I mistakenly paid for both as carry on bag when I checked my bag. The airline said "it was the mposible" to issue a refund for the carry on.effectively they were ok keeping my $45 dollars for the carry on terrible. Again I would never fly this "low cost airline" again"
Pros: "Departure and arrival right on time ;-)"
Pros: "Not much"
Cons: "Got screwed by booking too many checked bags (although I am sure I didn't make the mistake) but refund was less than I paid and was conditioned on booking a trip within 60 days. then I decided Id rather use the extra 2 bags but the "refund" was not enough to pay for them meaning I had to pay MORE money. That is dishonest and I feel screwed. I DONT like Spirit."
Cons: "Everything was bad"
Pros: "I ask to talk to a supervisor and she acted like she did not care st all we had to sleep on the floor till next morning for the next connecting flight I told her it was not the passengers fault we landed late why couldn't our connecting flight to Orlando waited for us I won't flight again with spirit or recommend my Friends or family."
Cons: "Price for each bag is to much. They also charge for a seat.."
Pros: "Nothing Spirit is a horrible airline and their personal is clueless I will never book a flight with this earline again."
Cons: "Not comfortable at all...no space for bags...second time having a bad experience won't be a third"
Cons: "It was terrible because we were waiting for our bags like 2 hours when we arrive"
Cons: "Los precios son los mismo de la Cia que considera maleta"
Pros: "I didnt like anything about this flight"
Cons: "They basically robbed me and not only me"
Pros: "I commiserated with some nice people in line."
Cons: "I was lied to be the ticketing agent. Spirit delayed my flight for pilot rest issues which caused me to miss my connection. To add insult to injury they then lied to my face and told me I had over an hour to make my connection. Patently false as flight aware can attest. To make matters worse they said they could not get me to my destination for three more days. I asked for the closest available airport and ended up in Philly. Had to take a train to get home which was an additional 70$ not reimbursed by the airline. No hotel voucher, no food voucher, just a 40% off coupon and a sneering manager named Helen:-(. I have put out policy that all of my division (65 employees) and my business unit (117 additional employees) are not to conduct any business travel on Spirit due to unreliability and increased costs!"
Pros: "At first the cost, but I learned the hard way u get less than what u pay for"
Cons: "They charged me for every single bag, no such thing as a carry on with them... I thought they were going to charge me for my purse. Then NO type of curiosity snack,u pay for everything, then Spirit had about 5 international flights all land at about the same time, customs in ft Lauderdale was a mess, myself and about 250 other people missed our connecting flights n had no curiosity hotel, restaurant vouchers nothing, we had to sleep outside on the floor cause the next flight was at 8am n I was not missing that flight... So like I said NEVER AGAIN!"
Pros: "Crew was good"
Cons: "Got to pay for even water..."
Airlines flying from the Dominican Republic to Ohio have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights