The seats were comfortable and the crew were polite.
Not the airlines fault for my biggest problem. My flight was delayed 4 hours because of security at the airport
Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda.
$260 charged to check in two suitcases.
Good movie selections
Each Norwegian Air flights play loud pop music during boarding. Neutral low volume music is preferable. Having been traveling for hours, loud pop music is a stressor.
No meal served on an 9 hour flight .... no blanket or pillow WOW didn’t realize that was possible
I like flying Virgin whether Australia or Atlantic!
Just a little bit more leg room.
Excellent entertainment options, out stewardess was fantastic.
The crew was rude.
The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children.
I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling.
The crew was the best part of my experience, super nice and accomodating
the wifi had subpar performance
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