Find cheap flights from Durango to Salt Lake City

"I need to go back to waterloo this week"

Cons: "Being on Delta"

Pros: "Seats were great! No snackage... #covid19"
Cons: "Drinks"

Pros: "excellent service very happy with the crew"
Cons: "Better food"

Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."

Pros: "Nothing"
Cons: "Be on time. Run planes that aren’t constantly breaking down."

Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"

Pros: "Great crew and staff."
Cons: "I didn’t notice that the aircraft didn’t have chargers so my phone died mid flight. I wish there were chargers on long flights."

Pros: "Pilot was awesome. Beautiful landing. Got us there safely."

Cons: "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."

Pros: "Absolutely nothing!"

Pros: "Great crew"
Cons: "Stop sending rental car emails with cheap prices and then I try to reserve a car and the price is doubled"

Cons: "Circled for too long and had no updates from the captain on what was happening."

Cons: "Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable."

Pros: "Wonderful and on-time!"

Pros: "Early arrival!"

Cons: "Not much room at all."

Pros: "Comfortable seating and attentive service"
Cons: "Remote terminal which required walking stairs with carry-on bags, and two bus rides to reach the plane. No food other than packaged snacks in first class. No seatback video screen."

Cons: "Uncomfortable plane"

Pros: "Convenient flight from DRO to Dallas."

Pros: "Everything was on time"

Pros: "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
Cons: "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."

Pros: "Flight was smooth"
Cons: "Nothing"

Pros: "No problems, friendly crew"

Pros: "Professional crew. Good landing."
Cons: "Twice delayed because of delays in Newark connection. Need more room in coach."

Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."

Pros: "Nothing spectacular when sitting in economy."
Cons: "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."

Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."

Pros: "Captain kept everyone in the loop about the problems."
Cons: "Flight was late."

Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"

Cons: "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."

Pros: "Crew On time Boarding"
Cons: "Seat space very tight and I’m not a very big person Seat ahead of me fully reclined left me even less space Seats are very uncomfortable Expected more for the cost of over $200 one way"

Pros: "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
Cons: "No food service other than snack/ junk food."

Pros: "Nothing."
Cons: "First of all, the announcements that come on after we take off and last for 20 minutes is very annoying. We have brains, we can figure out how to plug our head phones in to watch the inflight entertainment. After saying the “show” was going to start, it never did. The screens were down the whole time and it remained black. good thing I had my phone with a movie on it, or I would be very bored for the 3 1/2 hour flight. Never flying with American Airlines again."

Pros: "Nothing"
Cons: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."

Pros: "Flying beats driving"
Cons: "no entertainment or food."

Pros: "The airplale MD 80 are old"

Pros: "The plane wasn't full so that was soo nice."
Cons: "No TV's or outlets."

Cons: "Seated next to two obese people and when combined with narrow seats made it all but impossible to sit comfortably on my seat. Flight was delayed on the tarmac for almost an hour due to missing part. When flight arrived in SLC, gate wasn't open (at nearly 1 AM) and had to wait on tarmac again for 10-15 minutes."

Pros: "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
Cons: "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."

Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"

Pros: "Upgraded to business class"
Cons: "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."

Pros: "Was up to standard for everything. nothinf lacking, not exceptional"

Cons: "No screens, no wifi"

Pros: "We flew out of Dallas on AA Eagle and what a great flight! Super roomy, great staff, newest aircraft. Loved it .. wish we could have flown all the way home to SLC on the Eagle!"
Cons: "The only thing we didn't like was the turbulance coming into Amarillo (tornado warning!) but the AA Eagle handled it just fine .. so truly there are NO complaints .. Love this short flight between Dallas and Amarillo!"

Pros: "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
Cons: "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."

Pros: "Great selection of movies, comfortable flight overall."
Cons: "Only one drink service for 5 hours, attendants not friendly or attentive, and it took an eternity--again with AA--for the bags to hit the carousel. Over 30 minutes' wait."

Pros: "Laura was very helpful and so was the gate agent."

Cons: "No TV"

Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Cons: "Everything"

Pros: "Nothing"
Cons: "Arriving on time to make my connection!!!!!!"

Pros: "We landed 45 minutes early!"

Cons: "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"

Cons: "The worst flight. Got delayed and didn’t even end up on this flight. Got stuck in Houston for 20 hours. United is a horrible airlines"

Cons: "We had a particularly grumpy flight attendant that made the experience less enjoyable for many. Also, while it was a “Lufthansa” flight, it was really operated by United and did not offer the level of service or politeness that we experienced on our Lufthansa flight from Denver to Frankfurt."

Cons: "I never got there."

Pros: "On time."
Cons: "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."

Pros: "Nothing.... Seats were terrible!!!!!!!!"

Cons: "Rescheduled 1 and a half hours later without telling us. Tough to do when you have already been traveling for 14 hours."

Pros: "The small plane, all seats were good seats"
Cons: "The guy that was farting on the plane"

Pros: "sfo check in and gate experience"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."

Pros: "check in agent"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."

Cons: "the flight attendant had way too many announcements. Her script was too long."

Cons: "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."

Cons: "My first flight leg was delayed 2 hrs 15 mins because of "air traffic control conditions". I was told that I would make my connection, so I took the delayed first leg, and when I arrived in Denver for my 2nd leg. Was informed that my connection had already left the gate & I had to spend an awful night at the airport when I could've just stayed in Durango on a nice soft bed at my friends house. Wish I would've had an honest assessment of my flight plans because my choice would've been different."

Pros: "Service was outstanding"

Cons: "no food, no entertainment, tiny squished seats"

Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"

Pros: "I arrived safely at my destination."
Cons: "We were delayed leaving IAD. We sat on the tarmac for 20 - 25 minutes waiting for a gate at SLC. The flight attendant neglected to look my way when picking up discarded trash, (I raised it up when she passed me - she was looking the other way and raced up the aisle), so I sat with my trash during the final 30 minutes of flight (and additional 20-25 minutes waiting for gate)"

Cons: "There was a "software" problem but they boarded all passengers anyway then made us deboard and get on a spare plane, which was fortunate, but I missed my connecting flight in Denver. What's up with the software in the first place? United staff in Denver were very helpful and courteous."

Pros: "Generous attendants"
Cons: "Nada"

Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."

Cons: "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"

Cons: "Customer service at united sucks like always. Hlped remind me why I fly SW or Delta."

Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."

Cons: "I think a whole can of soda is the least that should be provided for any flight."

Pros: "See above"

Pros: "My grandma passed away and the airline would not work with me when I tried to change my flight. Very upsetting. Mark Davis"

Pros: "Legroom is horrible. Forces you to pay extra for a normal seat on any other major airline. Also, personal device entertainment did not work during this flight"

Cons: "My seat doesn't recline, on top of being as comfortable as a rock. Passenger in front of my threw their garbage everywhere"

Pros: "This flight went on time and was comfortable for a short flight. The staff was friendly."
Cons: "Very small airplane with no screens to watch videos."

Pros: "Nice crew, quick boarding, quick service."
Cons: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."

Pros: "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
Cons: "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"

Pros: "Extra leg room, larger plane"

Pros: "Flight was great, liked getting the reminders to pre check in 24 hours ahead."

Pros: "Flight crew was top notch. Quick baggage claim."
Cons: "One gate agent spoke rudely to a passenger for throwing something in her trash can, she could have stated what she needed to more kindly, especially in front of other customers."

Cons: "Never was able to make this flight. See above."

Cons: "She missed this flight due to her first flight from Little Rock getting cancelled."

Cons: "Could not make seat assignments for second leg of trip on line , had to wait until boarding agents to a rive 45 minutes before flight. Did not get assigned seats until most passengers were seated. They did get us is eats but not together !"

Pros: "This plane had nice seats with comfortable room!"

Pros: "Boarding was quick once it happened"
Cons: "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."

Pros: "Everything. Great easy flight"

Cons: "Flight delayed 3hrs because there was no crew."

Pros: "The flight left 24 minutes after it was scheduled to take off, but the pilot made up the time and we landed on time."
Cons: "First flight of the day, the plane was cold, and the plane had to be de-iced. Not upset about that, but I was a little nervous that the flight was delayed 24 minutes, but the pilot didn't say that the time to Denver would be made up in flight. I had a tight connection and made it all the same."

Pros: "Although the flight was delayed and the passengers were not happy, the crew were patient and helpful during boarding and flight."
Cons: "The constant delays, gate changes and late departure of the flight."

Cons: "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"

Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"

Cons: "My flight was cancelled with no free hotel room for the night and my bags got lost until the day after I landed"

Cons: "Flight was delayed three hours which screwed up my connecting flight and put me in Minneapolis for the worst of the rush hour traffic"

"I should've researched Frontier a little better. There is a charge for carry-on luggage and a charge for your seat assignment. The flight was delayed 1 hour with no notice at the gate and there was no Frontier representative at the gate until it was time to board."

Pros: "Quick efficient"
Cons: "Nothing"

Cons: "Frontier made me miss this flight"

Cons: "El servicio es de lo peor"

Pros: "Crew very kind and helpful. Seats a little tight"
Cons: "More leg room"

Cons: "No allowing passengers in the back run to the front when the plane stops"

Pros: "Nothing"
Cons: "The flight was delayed twice after boarding, we had to sit in the plane for almost 2 hours. I dont think frontier is worth the price anymore, you definatley get what you pay for. I had to check a bag both ways because a checked bag is cheaper than their fee to carry on a bag. There were no complimentary drinks or snack even after having to sit on the plane for so long. I requested an aisle seat and got stuck in the middle. Overall, think I will be paying the extra for any other airline than frontier."

Pros: "The seats had lots of room"
Cons: "The flight attendants were very informal and not well groomed. The announcements made were not very professional"

Cons: "Flight was more than 1 1/2 hours late taking off after we had already boarded with only one update from captain explaining that there was a computer problem and he had no idea when it would be fixed but that they were working on it. When we finally did take off, we waited for an additional 30 minutes in Salt Lake while we waited for a gate and another 30 minutes to be allowed off after reaching the gate. Given the amount of time for security and early check-in protocol, I could have rented a car and only arrived an hour later to my destination without having to endure this flight."

Cons: "I hated that I had to pay extra to bring a carry on and to choose my seats. Had to pay an extra 60 bucks on top of my flight ticket which I thought included everything and at least a carry on. Not impressed with having to pay for drinks and snacks either, nothing complementary except for a cup of water. Wont be choosing this airline again."

Cons: "The ticket was cheap so of course we booked asap! Additionally you pay for your seat, some airlines there is free options, sometimes not. But with the price of your seat and ticket with any other airline, it comes with a free carry on bag and even some small free snacks on the flight. Nope. Pay extra hefty fees for small carry on, and of course pay extra for peanuts or even water. So after everything, it’s the same price as any other airline. At least delta has TV or United has snack options or American has decent leg room. Didn’t like either Frontier plane I flew on. Now I know for the future, it’s not as cheap as I thought."

Pros: "Crew was fine."
Cons: "Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!"

Cons: "There were no snacks, not one drink was free, and the seats did not even recline. I will not be purchasing any further trips with Frontier no matter the price."

Cons: "We were put on a Delta airlines flight because Frontier could not accommodate us."

Pros: "The flight attendants were nice."
Cons: "After a 10 hour layover, they stopped the boarding process because a toilet malfunctioned and we had to wait another 45 minutes. The lack of complimentary beverages was pretty annoying as well, especially considering that after buying my tickets, I spent an additional $75 on checking bags as well as another $50+ to choose my seats at on-line check in. Of course nowhere did it mention that if I simply checked in at the airport instead of doing it online beforehand, I could be assigned seats and it wouldn't cost me anything. I drop $1000+ on airfare, checked bags, and sneaky extra fees, and you can't even give me a $.50 can of soda for free? I've flown Frontier before, but the customer service has gone downhill in the past few years. I will never use this airline again and I encourage others to do the same. They're providing an inferior service and staying in business by offering "cheaper airfair" which they make up for by tacking on exorbitant luggage fees, sneaky online fees, and neglecting customer comfort."

Pros: "Crew members were very nice."
Cons: "3 hrs late because there was not a crew to fly the plane. No apologies, no compensation."

Pros: "The flight crew was the only thing I liked on this flight."
Cons: "I didn't like that you had to buy a snack or a drink for $3."

Pros: "We got there safely and they didn't lose our bags"
Cons: "Nickel and diming is for EVERYTHING! It was ridiculous after we added up all of our "fees". It would have been so much cheaper to go on a different airline. I believe we were scammed to believe we were going to fly cheaper because we didn't have to pay extras what a scam!"

Pros: "The flight attendants were cordial and funny. The ground crew was great to deal with too. The new airbus seats were comfy but lack entertainment and adjustments. The thing that irks me about Frontier is that every time we fly we have to pay for bags, whether they are checked or carried on. It makes the cheap flight deceptively more expensive compared to the other airlines and you have to pay for them separately. Lose-Lose"

Pros: "The seat terrible no movie no water over 4 hrs terrible 35 dollies carry on bag at the end is more expensive than any good airlines Was on time departure but that is what we expect flight attendant didn't even want to answer if I have to pay 2.99 per Soda ... the price is in fmenù in front of you... and quote"
Cons: "Every thing is bad"

Cons: "No real complaints about the flight, HOWEVER, Frontier's luggage handlers (probably in Denver) ruined a piece of my luggage. I got home very late and didn't notice the problem until the next morning. I checked their baggage policy and noticed there was a four-hour window to report lost or damaged luggage, so I was out of luck on a $100 piece of luggage. I recognize damage can be caused by any airline, but when you have to pay to check a bag AND carry one on, you would think you'd be given more than four hours to report a problem."

Pros: "Nothing"
Cons: "Hate Frontier. I will never flying with them again"

Cons: "I've never felt more taken advantage of by a company than I have for Frontier airlines. I purchased my ticket on a tight budget, only to find that the cost more than doubled from fees when I arrived at the airport. I was expecting to pay extra for a checked bag, but have never flown with an airline that also charges $40 for an overhead bag. I ended up spending more on luggage than my actual ticket (2 bags), which turned what would have been the cheapest flight option, into the most expensive. They also have a seat fee- yet another last minute slap-to-the face charge."

Pros: "getting off the plane"
Cons: "one crew member (aft steward) was a little tyrant. I was waiting for a seating error/confusion to be resolved and he kept harping to get out of the aisle and take my seat (which was occupied). He then closed all the overheads when we were half boarded - making new arrivals scrambling for storage. Also, all the hidden fees!! I paid 1 1/2 times my airfare in more fees. I'll fly another airline before choosing you again. I have flown over 500,000 miles in the past 20 years and this was the worst."

Cons: "We were getting ready to leave vegas when I got a text saying that our flight was delayed. Then a short time after that they had cancelled the flight entirely. Weather was great both in vegas and it. Never flying Frontier again."

Pros: "Nothing"
Cons: "Flight was cancelled for weather at departing location even though the weather was somehow good enough to use the plane to fly to west palm beach."

Pros: "Crew did a fine job."
Cons: "Booked over Kayak which did not inform me of the excessive charges for things like booking seats or carry-on luggage. In addition, the new Airbus planes have seats that do not recline, made of rigid foam padding, and tray tables that are smaller than an iPad Mini. There was no food or beverage without an extra fee. There was no entertainment. Frontier would be a lot further ahead if it worked with services like Kayak to report consistent cost of fairs compared to other vendors. The bottom line is that this is the last time I fly Frontier, and the last time I book using Kayak."

Pros: "Nothing"
Cons: "I was so appauled at the lack of customer service that Frontier Airlines lacks. I did not even take my flight with Frontier due to hidden fees, $99 change fees, carry on bag fees etc...I just called Southwest and they gave me a new ticket the night before my flight for LESS than what my fees would have been with Frontier. I also got 2 free bags and could bring a carry on. Not to mention they actually serve drinks on their flight. I was so disappointed with EVERYTHING about your airline company. The worst part is....a supervisor from Frontier said they would call me back in an hour (I wanted to discuss with my husband if it was even worth it to pay the fees or not) and he didn't even do it! It shows how much you guys don't care about your customers or business. As soon and I noticed he wouldn't call I just called Southwest and explained my situation and I was off the phone in less than 10 minutes with a new ticket and FREE BAGS!! I will NEVER fly Frontier ever again."

Pros: "Prices we're good. The on flight staff was friendly, it's unfortunate that you have to pay extra for non alcoholic drinks and carry on bags. Gone are the days of cheap flights AND honey roasted peanuts. But I guess that's the trade off for cheap airfare now a days."
Cons: "On our departing flight my husband and I had gotten us and our 4 kids up to the gate only to realize I had forgotten to add my lap child to my ticket. I get that it was not convenient but the lady was very short and rude and angry with us, she treated us like complete idiots. While it was an unfortunate thing to have slip my mind, it happens! I was bound to forget something when packing and prepping for me and 4 kids to travel. We offered to show our post on Facebook when our daughter was born as proof of age. But she gufawed that ridiculous idea. Because obviously we could have set up fake accounts and hacked the dates to make it look like our kids was under 2!! Really!?? A social security card doesn't even show birth dates. Anyway, the whole charade left us feeling very embarrassed, frustrated and like we were criminals or something. She handled things very unprofessionally and showed us no empathy whatsoever. She told us we would not be allowed onto our return flight without a ss card or birth cert. Which we got when we reached our destination. Upon boarding for the return flight the workers were great. They let us right on the flight and didn't even ask for the birth cert. or anything. They used common sense. Which is what I wished this other flight attendant had more of."

Pros: "We got to our destination."
Cons: "Seats are like sitting on a piece of plastic and they don't recline, which was funny every time we landed or took off they would ask to have the seats put in the upright positions. The minimal savings you think you are going to have go away quickly when you find out you have to pay for a carry on and pay for a checked bag. Oh and you want a soda and a snack on your 3.5 hour flight? better be prepared to dish out for them as well. When you are getting on the plane they have billboards going down the walkway that say Featured on Frontier and Showing soon on Frontier, but no TVs to view on. No place to plug in your devices to charge like the other airlines I use."

Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."

Pros: "The price for the trip does not include baggage fees. We had no carry-on; but those would have also cost more. We feel strongly that the flight cost should include all.....put it up front, rather than nickel and dime us for every piece of luggage."

Pros: "Frontier is a good airline and they get the job (of getting you there) done. The seats are comfortable and the attendants are friendly. No complaints."
Cons: "I think I may have flown my last flight on Frontier. The cost of the tickets was great, and then I found out why. They charge you extra for EVERYTHING. I had to pay extra to get an assigned seat. (Some of the seats are very expensive!) I had to pay extra to check my luggage and extra for my carry-on luggage. My personal item (small backpack) was free. I had to pay extra for food / drink, too. Not a meal and an alcoholic beverage, I'm talking about peanuts and soda. Frontier will almost certainly figure out a way to charge us for the air we breathe during the flight. My "cheap" tickets turned out to be incredibly expensive. Thanks for being deceptive, Frontier!"

Cons: "I got stung by the $30 each way for a carry on bag. This made the flight the most expensive of my choices rather than the most affordable. Never again."

Cons: "they didnt offer water on the flight. and before the flight on there website as I was trying to sign in they almost charged me 200 dollars extra, through just checking in. I have liked them in the past, but this one was not so good."

Pros: "Nothing. If I could say that I liked something, it would be that I liked that my flight wasn't any longer than it was."
Cons: "Both planes (departure and returning) were old, dirty, and I have sat in more comfortable metal folding chairs than the chairs on these planes. Frontier charges for everything. They charge for seats that recline, charge outrageously for reclining seats with a ting bit more leg room, their beverage service is not free, only water is not charged. No snacks either. Luggage that is considered carry on at any other airline is charged at $60 at the gate and the flight attendants pander and really push passengers to apply for their credit card. Horrible all the way around and we will NEVER fly Frontier again. Ever."

Pros: "It was on time"
Cons: "No drink, cramped seats. The fact that they lost a price but then charge for everything else so trip actually doubles"

Pros: "There was no food and no entertainment. The flight was delayed 30 minutes. These are not criticisms, I did not expect food or entertainment, and delays happen. I'm just explaining the score I gave."

Pros: "The only thing that was bearable was the staff. They were pleasant enough and continually apologized for the massive delays."
Cons: "Both flights were delayed. The return flight was delayed by three hours. I understand things happen but rather than feeding me a line of bs about how it's only going to be "a little while longer" I would have rather have been told that the flight wouldn't board till three hours later. Because the flight was so late I missed my shuttle and ended up getting a cab which was an expensive toll I was less than pleased to pay. The plane seating itself is uncomfortable as all hell. Granted I'm 6'3" with a muscular build I could have chose a stretched seat but for a 1.5 hour flight I didn't think the extra fee was worth it. This and several other minor things have convinced me to never fly Frontier again so long as I can help it."

Pros: "Nothing."
Cons: "Pretty much the experience. I had a pretty lengthy layover to begin with. The delayed flight was absurd. It doubled my layover with little to no notification as to when it was going . It is was pushed back 5 times with no announcements from any Frontier employees. Plus once the plane finally ended up showing up, the gate was staffed with one employee that was seriously overworked. Everything was delayed again. Once we boarded the plane, there was yet another delay from the maintenance crew and there was no estimated time for departure. This seriously is making me consider never flying Frontier again."

Cons: "I felt duped and deceived by the slimy nature of your airline not being upfront with its prices. $13 dollars to choose a seat??!? 40 FREAKING dollars just to WALK on the plane with my carry-on?? I thought Fronteir would be like other airlines but no, I had to pay $53 TWICE just to walk on the plane for my round trip flight. If my flight is going to be $106 more than what I paid on the ticket, then tell me upfront so I can know not to fly with you guys. And after all of that, being tricked into paying more than HALF of my ticket price in stupid hidden fees, your plane was cramped and austere, lacking the padded chairs, ample legroom, normal-sized tray tables, and conplimentary beverages available on countless other airlines. So I basically paid $100 extra for a cramped and uncomfortable flight. I was disappointed in your airline as a whole and will never be flying with Fronteir again."

Pros: "The safety of the flight, kindness of the attendants and the cleanliness of the plane."
Cons: "The hidden fees. I purchased a ticket not knowing that I would then have to pay for a seat! How ridiculous is that??? Did you expect I would hold on to a handle like on a subway??? If I purchase a ticket, I expect that to include a seat. Your ploy to attract people to purchase tickets, and then charge up the nose for even a seat as well as a carry on bag and peanuts, is not impressive. I will not purchase a ticket on Frontier again and I will definitely let my friends and family know that they will be paying just as much for Southwest if they do so. I'd rather know up front what the total charges will be. Very disappointed in this aspect of my purchase."

Pros: "Nothing"
Cons: "Due to an invalid barcode on the boarding pass provided me by Frontier I was not allowed thru security at Salt Lake International. The ticket counter was empty and the kiosk machines didn't work. I ended up missing my flight. I will never fly Frontier again."

Pros: "Nothing that I can recall."
Cons: "The flight was behind schedule. The boarding process was was confusing and unorganized. Waiting area announcements were unintelligible and contradicting. We sat at the gate for at least a half hour with the door closed before backing away from the gate...making the already late flight even later. The flight crew seemed bored and tired. The seats were small, crowded and uncomfortable. We waited for almost 40 minutes for our luggage to arrive at baggage claim. And, when checking in, we had to pay to reserve a seat. And, of course, we found we had to pay to bring anything more than a personal item with us on the flight. What makes the experience of flying Frontier even more frustrating is the fact that every time we fly, the rules and conditions change! Frontier used to be a great low-cost airline. What's happened?"

Cons: "Although there were warnings that "fees may be applied", I could not find how much those fees would be until 24 hours before my flight when I checked in. Before that, I had actively searched for how much I would be charged for my seat and my luggage both online and on the phone. No answers. I described this process to a lawyer who said there is possibility for a large class action lawsuit. I ended up having to pay $70 in fees (and will again on my flight back home -- probably -- again, there's no way for me to find out from Frontier until I check in). I don't mind fees, but they should be transparent. I will never fly Frontier again."

Pros: "Very nice staff"
Cons: "The ONLY thing that messed the flight up was that there was a baby that cried the ENTIRE time! Drove me COMPLETELY crazy! Almost 4.5 hours!! That child was on BOTH of my flights and the crying never stopped! Other than that, the airline staff were very nice and welcoming. I think had it not been for that crying baby, I'd rate it 5 starts and would definitely recommend to family and friends"

Cons: "Baggage drop lines were unbelievable. Foreign travelers were in the same line as domestic. There were only four agents to handle 100s of passengers. When I checked in online, to select a seat I had to pay an additional fee and then was also charged for my carry on bag which increased my fare by $68. In addition they do not participate in TSA precheck which further delayed my security process. Although I had allowed plenty of time (1 1/2 hours) to drop my bag and get through security by the time I got to my gate my flight was already boarding. Additionally you are charged for everything on the flight even water which for a 3 1/2 flight is ridiculous."

Cons: "The seats are incredibly uncomfortable. They do not have a complimentary beverage service. The landing was rough and on top of all that they charge for every little thing. I had to pay $60 for a CARRY ON. I will NEVER fly with this airline again, and i recommend you spend the extra cash for an airline that actually cares about their costumers."

Pros: "The staff was working very hard yet maintained cheerful attitudes after the previous day's wipe out of almost all flights due to a blizzard."
Cons: "Paying for a carry-on - really means that they are NOT competitive with other carriers. I was not aware of this and their other site (KAYAK, etc.) representatives need to VERY CLEARLY identify the carry-on charge policy. The time to process stand-bys was excessively long. It took over half an hour to process the stand-bys to allow our cabin door to close when we were already delayed 40 or so minutes. Also, 1) Notifications of delays were slow and 2) A warning to expect crowded ticket counter conditions would have been helpful."

Cons: "Spent over 200.00 on bags for my party of 3. When landing in salt lake city bags did not arrive. Service in baggage claim was horrible .12 hours later they still can not tell us where our bags are. I will never fly this airline again with baggage."