Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Salt Lake City
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Scores according to KAYAK customer reviews
"Our favorite flights. Straight shots, with as much comfort as one would expect."
Cons: "Wouldn't let us on the flight when there was plenty of time to get there. Manager was arrogant and slow - didn't care. Poor policies at that airport."
Cons: "Need display screens for entertainment."
Pros: "Very comfortable"
Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Cons: "40 minute flight delay and my luggage was lost/stolen."
Pros: "It was nice that middle seats were not filled."
Cons: "It was silly that the flight attendant said we had to pull mask up between bites of food."
Pros: "Fue muy buen vuelo y el personal muy amable Gracias !!"
Cons: "Lo q mas me gusto q fue un vuelo a tiempo y amables el personal"
Pros: "Fue un vuelo muy tranquilo y todos muy amables gracias!!"
Cons: "Muy cómodo el avión y el personal"
Pros: "Comfy without the middle seats being filled! Good entertainment and inflight wifi!"
Cons: "So over gold fish and biscoff cookies! I know with Covid it really affected meal service but Delta’s meal service is pathetic!"
Pros: "Plenty of room and everything was on time!"
Cons: "I didn’t take the flight. Due to a change in my post-flight quarantine lodging arrangements in Salt Lake City, I needed to change the date of my flight. Delta directed me to Aeromexico to make any changes. Aeromexico refused to allow any changes. So I was forced to not take the flight and buy a new ticket for a later date."
Cons: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Pros: "Boarding was good"
Cons: "Plane smelled like urine"
Cons: "Slat Lake is not good for mobility challenged people."
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Cons: "100% as always.. delta has never disappointed! Keep up the good work guys"
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "Had a great professional crew even the pilot walked through the plane to answer questions"
Cons: "Nothing delta returns to the top"
Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Cons: "Nothing, perfect. better than expected."
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Cons: "everything, never flying with delta again"
Pros: "Crew was great very clean and comfortable plane"
Cons: "Food was very inapropriate for the hr"
Pros: "Very courteous"
Cons: "Delta.... they’rrrrrr Grrrreaaate!"
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Pros: "Quick flight...ahead of schedule"
Cons: "Cheese It’s are boring...miss the snack mix"
Cons: "Ran 2 1/2 hours late, poor customer communication"
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Pros: "Great people and crew early arrival nice passengers"
Pros: "Delta is great"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Pros: "Great,I loved it!"
Pros: "Entertainment options"
Pros: "Frequent food offerings throughout the flight."
Cons: "Boarding the plane was not easy. We had to show our passports to a man who quizzed us on where we were coming from, where we were going, and asking questions about our luggage. After that we had to go through another security point and scan our boarding passes, but most people could not get through with our boarding passes, so we had to get in another line to show our passes to our agent. It was very stressful since we were running late since the border control line was so long! While it was stressful, I am glad that they were careful regarding the security,"
"I need to go back to waterloo this week"
Pros: "Seats were great! No snackage... #covid19"
Pros: "excellent service very happy with the crew"
Cons: "Better food"
Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Cons: "Be on time. Run planes that aren’t constantly breaking down."
Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Pros: "Great crew and staff."
Cons: "I didn’t notice that the aircraft didn’t have chargers so my phone died mid flight. I wish there were chargers on long flights."
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Cons: "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."
Pros: "Absolutely nothing!"
Pros: "Great crew"
Cons: "Stop sending rental car emails with cheap prices and then I try to reserve a car and the price is doubled"
Cons: "Circled for too long and had no updates from the captain on what was happening."
Cons: "Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable."
Pros: "Wonderful and on-time!"
Pros: "Early arrival!"
Cons: "Not much room at all."
Pros: "Comfortable seating and attentive service"
Cons: "Remote terminal which required walking stairs with carry-on bags, and two bus rides to reach the plane. No food other than packaged snacks in first class. No seatback video screen."
Cons: "Uncomfortable plane"
Pros: "Convenient flight from DRO to Dallas."
Pros: "Everything was on time"
Pros: "Non stop and an on time arrival after 20 min delay at phl when no gate agent could deplane previous flight. After being re-ticketed from overbooked united flight all in all not bad at all."
Cons: "They happen from time to time,... from many unassigned seats causing long gate line where several butted to the front to random noises during the flight from passengers to 6 bathroom trip guy just weird all around. Plus the multiple gate changes by PHL which are to be expected. Just a regular PHL departure,..."
Pros: "Flight was smooth"
Pros: "No problems, friendly crew"
Pros: "Professional crew. Good landing."
Cons: "Twice delayed because of delays in Newark connection. Need more room in coach."
Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Pros: "Nothing spectacular when sitting in economy."
Cons: "Agent at lost baggage was less than desirable. His attempts to read my mind failed miserably."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Pros: "Captain kept everyone in the loop about the problems."
Cons: "Flight was late."
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Cons: "Escape row seat in a non-escape row wasn’t too fun or comfy. Took half the flight to connect to the WiFi to watch movies to discover that the selection was limited and poor selections at that."
Pros: "Crew On time Boarding"
Cons: "Seat space very tight and I’m not a very big person Seat ahead of me fully reclined left me even less space Seats are very uncomfortable Expected more for the cost of over $200 one way"
Pros: "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
Cons: "No food service other than snack/ junk food."
Cons: "First of all, the announcements that come on after we take off and last for 20 minutes is very annoying. We have brains, we can figure out how to plug our head phones in to watch the inflight entertainment. After saying the “show” was going to start, it never did. The screens were down the whole time and it remained black. good thing I had my phone with a movie on it, or I would be very bored for the 3 1/2 hour flight. Never flying with American Airlines again."
Cons: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
Pros: "Flying beats driving"
Cons: "no entertainment or food."
Pros: "The airplale MD 80 are old"
Pros: "The plane wasn't full so that was soo nice."
Cons: "No TV's or outlets."
Pros: "Comfortable seats, for the most part friendly crew, with one exception. Flight left right on time and landed with no extra time to taxi. That was a welcomed benefit."
Cons: "No wifi on plane and no individual tv's for movie selections. Also had to pay extra for an aisle seat. Could not select seat at time of purchase. Didn't know if I called Iberia or American to make seat selection. Confusing with two different flight numbers. One from Iberia and one from American. Passengers should be made aware of which airline they are flying on at time of purchase."
Cons: "Seated next to two obese people and when combined with narrow seats made it all but impossible to sit comfortably on my seat. Flight was delayed on the tarmac for almost an hour due to missing part. When flight arrived in SLC, gate wasn't open (at nearly 1 AM) and had to wait on tarmac again for 10-15 minutes."
Pros: "Flight was good, there was no entertaiment, so i put one, but the flight was only almost 4 hrs. At night."
Cons: "I like the service I got and the service I got. I have back surgery and walk with assistance and the lady that helped me a the the birding desk took care of my needs and it was so much appriciated.. Thank you."
Pros: "Biscotti, pilot, crew"
Cons: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Pros: "Upgraded to business class"
Cons: "I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold."
Pros: "Was up to standard for everything. nothinf lacking, not exceptional"
Cons: "No screens, no wifi"
Pros: "We flew out of Dallas on AA Eagle and what a great flight! Super roomy, great staff, newest aircraft. Loved it .. wish we could have flown all the way home to SLC on the Eagle!"
Cons: "The only thing we didn't like was the turbulance coming into Amarillo (tornado warning!) but the AA Eagle handled it just fine .. so truly there are NO complaints .. Love this short flight between Dallas and Amarillo!"
Pros: "The FAs on this flight were nice, engaging and caring, the way they should be, so I was happy about that."
Cons: "There was a teenager in front of me that was turning back every few seconds and made me nervous what she was looking back for. Then, there was an elderly woman sitting right next to me that kept pushing me every time she'd get out her tablet, pills, pocketbook, etc. By the end of the short 2-hour flight, I've had it with her."
Pros: "Great selection of movies, comfortable flight overall."
Cons: "Only one drink service for 5 hours, attendants not friendly or attentive, and it took an eternity--again with AA--for the bags to hit the carousel. Over 30 minutes' wait."
Pros: "Laura was very helpful and so was the gate agent."
Cons: "No TV"
Pros: "The site was easy to navigate"
Pros: "I was on a flight that lasted over two hours without being offered any beverage service."
Cons: "I needed water to stay hydrated."
Pros: "efficient, punctual"
Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Pros: "Nice crew"
Cons: "Not let babies on planes"
Pros: "We landed 45 minutes early!"
Cons: "Champagne or sparkling wine served."
Cons: "The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!"
Pros: "It was a good flight, everything was good as expected."
Cons: "The carry-on I had was oversized, so I paid the$30 fee. Then I got to the gate and they informed me that the Representative was supposed to give me a luggage label along with my receipt. I only got my receipt and I was then charged another$65 for my bag. Not happy about that additional baggage fee."
Cons: "The worst flight. Got delayed and didn’t even end up on this flight. Got stuck in Houston for 20 hours. United is a horrible airlines"
Cons: "We had a particularly grumpy flight attendant that made the experience less enjoyable for many. Also, while it was a “Lufthansa” flight, it was really operated by United and did not offer the level of service or politeness that we experienced on our Lufthansa flight from Denver to Frankfurt."
Cons: "I never got there."
Pros: "On time."
Cons: "Flight attendants were dis-engaged. No smiles. Not pleasant. RUDE to those wairing for bathroom. Not polite nor particularly helpful. Could not understand pilot at all. No one could dicipher his message. NO emtertainment without extra cost... on 4 1/2 hour flight!! Shame on you United! BOOO. Hardly anyone paid for entertainment. Very boring and hard flight. Will give another airline my $500 next time. Everyone who buys a cross-country ticket should get free entertainment. NO food except one cookie on 4 1/2 hour flight. Are you kidding?? I was starving! A small snack-meal was expected for the high cost we pay for ticket. BOO UNITED. UNTIL UNITED PUTS CUSTOMER SERVICE AND COMFORT FIRST... I and my family will be flying another airline. Very very disappointed."
Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable. Definitely not worth the cost. Especially cause EVERY little thing costs way more. They don’t even offer free carryons. Lame."
Pros: "sfo check in and gate experience"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Pros: "check in agent"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Cons: "I didn’t like being told I couldn’t use the restroom in front because it was for 1st class only. I was in a wheelchair and dealing with spine issues which made it very difficult to walk at all. Then on my flight home from GR the flight ended up being 3 hrs late. I was in terrible pain."
Pros: "Service was outstanding"
Cons: "Flight was late, at the end they told people to hurry up so they can be on their way with the next destination"
Pros: "Instead of just giving a cup of the beverage of choice, they gave us the whole can. I liked the snack they handed out much better than the pretzels on the trip out. The wheelchair assistance was wonderful."
Cons: "You ask us to rate the entertainment, but there isn't a n/a box and there really isn't any unless you use an electronic device."
Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
Pros: "Being able to watch a movie on the screen in the seatback in front of me rather than on my phone."
Cons: "I had to go to the airport early & my bags therefore ended up on the wrong flight most likely because someone didn't actually read the tags fully. I was going Hayden-Chicago-Pgh & my bags went Hayden-Denver-Pgh. I'm fairly short & very skinny yet I felt a bit cramped."
Cons: "The whole trip was a nightmare and to top it all off, THEY LOST MY LUGGAGE!!!"
Pros: "It got me home."
Cons: "It was just a flight."
Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "See above"
Pros: "My grandma passed away and the airline would not work with me when I tried to change my flight. Very upsetting. Mark Davis"
Pros: "Legroom is horrible. Forces you to pay extra for a normal seat on any other major airline. Also, personal device entertainment did not work during this flight"
Pros: "Nice crew, quick boarding, quick service."
Cons: "Only thing they lacked was entertainment. You could download an app for everything, but there were no plugs to charge your device."
Pros: "I liked the mobile app and everyone was friendly. I ended up being frisked by tsa, but they were just doing their job so whatever."
Pros: "They were always very attentive to let you know about gate changes or seat changes. Which to me personally is very important. I have had very bad experiences with other airlines in the past because they did not communicate properly their gate change and I missed my flight and missed events I was flying for. Excellent job to United for communicating gate changes very well! They did not break any of my luggage and the seats were fairly comfortable. The employees were also very attentive and willing to answer any questions."
Cons: "It was a bit confusing gate wise. I did have to ask an employee what was going on but they cleared up the confusion pretty quick. I flew on a jet verses a regular plane, and it was very loud. I had my movie turned up all the way with headphones and I still could barely hear it. It wasn't the fact that I couldn't hear my movie but in general it just hurt my ears. I was sitting towards the back of the jet though so I'm assuming if I was closer to the front it wouldn't have been as bad? Overall it was still a great experience"
Pros: "Flight was great, liked getting the reminders to pre check in 24 hours ahead."
Pros: "Boarding was organized. Crew was great."
Cons: "We got moved from United to American Airlines because United overbooked out first flight. We finally landed in SLC 8 hours later than we were supposed to only to be told that they had left out luggage in Chicago. It is now a week later and I still don't have my luggage! This has been the worst travel experience I have ever had!"
Pros: "Flight crew was top notch. Quick baggage claim."
Cons: "One gate agent spoke rudely to a passenger for throwing something in her trash can, she could have stated what she needed to more kindly, especially in front of other customers."
Cons: "Never was able to make this flight. See above."
Cons: "She missed this flight due to her first flight from Little Rock getting cancelled."
Cons: "Could not make seat assignments for second leg of trip on line , had to wait until boarding agents to a rive 45 minutes before flight. Did not get assigned seats until most passengers were seated. They did get us is eats but not together !"
Pros: "This plane had nice seats with comfortable room!"
Pros: "Boarding was quick once it happened"
Cons: "Both of my united flights were delayed due to crew issues, one they were stuck in traffic, we'll they should leave early like we do. The next they were late for some clearance issues. The seats on this air craft were very thin and uncomfortable, you could feel the metal."
Cons: "We paid for first class seats from Houston to Salt Lake City, thinking it would be provide us more than a regular seat. It did not. We received one drink and were allowed to pick from a basket of snacks (packaged pretzels and cookies), but that was it. No additional food, no entertainment options on our plane, no blanket, no pillows, no hot towels. We basically paid all that extra money for a little bigger seat. It was not worth it. This was our first time flying with United in a while and it will definitely be our last."
Cons: "New plane but uncomfortable seats that don't lean back... There was only one attendant for the entire business and economy class cabin... The first class had an attendant but only one for the rest of the ENTIRE plane! There was a TON of turbulence and we never heard ONCE anything from the attendants or the pilots about the bad weather! Scared and uncomfortable the entire flight!"
Cons: "My flight got canceled and nobody could help. The first person I spoke to said there was nothing that United could do for me, and it was company policy that she could not find another airline to help me reach my destination. I asked her about Mobile and she checked. She found a flight flying into the same city she told me had such bad weather nothing could land. At this point I was completely confused. I had to call back several times to get a realistic answer and flight. At the airport checking in we were told our flight was canceled again. They rerouted us several times. The customer service rep for United, last name Barret, told us he upgraded our seat to economy plus on our flight back. This did not happen, we sat in the very back by the toilets. Back to leaving pensacola; so we we're rerouted to Denver through American Airlines so we had to pay for our shuttle in Hayden, CO which we couldn't use and we had to now pay for a shuttle from Denver to Steamboat Springs. We did not arrive until after 1 AM the next day. We had to also pay for a day that we did not use at our lodge in Steamboat. Back to landing in Denver, our luggage was left in Dallas so we had to pay for ski rentals, again another added cost. We were told by both airlines, American and United, that we would be contacted and reimbursed for their failure to provide the services they promised and any added expense. I have never heard from them! There are multitude of other systemic failures throughout the company and especially within their customer service department. I am extremely unhappy with their failure to follow through with the commitment they promised."
Pros: "So please tell me how it is you publish on your reader board need to park time and then you leave before that without indicating it to anyone"
Pros: "Although the flight was delayed and the passengers were not happy, the crew were patient and helpful during boarding and flight."
Cons: "The constant delays, gate changes and late departure of the flight."
Cons: "Flight was originally cancelled then it got delayed an hour the next day because of a catering truck not being there on time.. Freaking joke"
Cons: "The plane was an hour late! I was sitting with twins ten months old who screamed the entire trip!!! Having children I totally understand but the flight attendants acted like it made them angry instead of helping!!! I have flown United several times this year and there were problems on every flight! Lots of complaints!"
Cons: "My flight was cancelled with no free hotel room for the night and my bags got lost until the day after I landed"
Pros: "Very nice crew"
Cons: "I was in the very last row of seats toward the tail of the plane. It was also the aisle seat. It is in part of the isle and does not recline at all. It was uncomfortable."
Cons: "Frontier made me miss this flight"
Pros: "The ease of getting onboard."
Cons: "I paid extra for the exit seats thinking there were going to be more comfortable, they were worse then the regular seats and I felt ripped off. On top of that you charge for water? That’s silly."
Cons: "No allowing passengers in the back run to the front when the plane stops"
Cons: "You get what you pay for! Super full flight, no amenities or comfort"
Pros: "Finding a better price than the actual site of the air line"
Cons: "Nothin honestly."
Cons: "The flight was delayed twice after boarding, we had to sit in the plane for almost 2 hours. I dont think frontier is worth the price anymore, you definatley get what you pay for. I had to check a bag both ways because a checked bag is cheaper than their fee to carry on a bag. There were no complimentary drinks or snack even after having to sit on the plane for so long. I requested an aisle seat and got stuck in the middle. Overall, think I will be paying the extra for any other airline than frontier."
Pros: "I liked the fairs. plane was nice friendly crew"
Cons: "My wife and I didn't get to sit together No drinks, peanuts Seated next to a 400 pound women who had to used 1/4 of my seat"
Cons: "Flight was delayed, then we board plane to have to get off and move to another plane and wait more than an hour before we actually left"
Cons: "Frontier fraudulently bumped us off our connection at Dulles and rebooked us on a connection 4 hours later. On arriving at Denver we found that the Frontier flight that we were originally booked on was still on the ground and had been held back. Frontier gate agent Sonia for the SLC flight was extremely rude. Lodged a complaint with the manager Rema who was not helpful either. Had to go through Security and rechecking in of baggage all over again, not to mention the time that we were robbed of."
Cons: "Flight was more than 1 1/2 hours late taking off after we had already boarded with only one update from captain explaining that there was a computer problem and he had no idea when it would be fixed but that they were working on it. When we finally did take off, we waited for an additional 30 minutes in Salt Lake while we waited for a gate and another 30 minutes to be allowed off after reaching the gate. Given the amount of time for security and early check-in protocol, I could have rented a car and only arrived an hour later to my destination without having to endure this flight."
Pros: "Great flight from start to finish. Had boarding passes, so easy, Quick luggage checkin, easy boarding, and easy, Quick luggage retrieval at end of flight."
Cons: "The ticket was cheap so of course we booked asap! Additionally you pay for your seat, some airlines there is free options, sometimes not. But with the price of your seat and ticket with any other airline, it comes with a free carry on bag and even some small free snacks on the flight. Nope. Pay extra hefty fees for small carry on, and of course pay extra for peanuts or even water. So after everything, it’s the same price as any other airline. At least delta has TV or United has snack options or American has decent leg room. Didn’t like either Frontier plane I flew on. Now I know for the future, it’s not as cheap as I thought."
Pros: "The right kind of layover in Denver"
Cons: "All of the unexpected baggage fees ($40 for a carry on bag? Really?) and fees if you wanted to pick your seat. You even had to pay for snacks and drinks that are always complimentary! And I have never sat in more uncomfortable airplane seats (they didn't recline AT ALL). Plus could they have made a smaller seat tray? Frontier is a joke of an airline"
Pros: "That my gates were close to exits. That it was on time. That flow was perfect."
Cons: "Liked it. Nothing didn't like"
Pros: "Crew was fine."
Cons: "Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!"
Pros: "That I bought a ticket on a Southwest flight and will never have to fly Frontier again"
Cons: "Not flying home tonight"
Cons: "Seat comfort , no water"
Pros: "The flight attendants were nice."
Cons: "After a 10 hour layover, they stopped the boarding process because a toilet malfunctioned and we had to wait another 45 minutes. The lack of complimentary beverages was pretty annoying as well, especially considering that after buying my tickets, I spent an additional $75 on checking bags as well as another $50+ to choose my seats at on-line check in. Of course nowhere did it mention that if I simply checked in at the airport instead of doing it online beforehand, I could be assigned seats and it wouldn't cost me anything. I drop $1000+ on airfare, checked bags, and sneaky extra fees, and you can't even give me a $.50 can of soda for free? I've flown Frontier before, but the customer service has gone downhill in the past few years. I will never use this airline again and I encourage others to do the same. They're providing an inferior service and staying in business by offering "cheaper airfair" which they make up for by tacking on exorbitant luggage fees, sneaky online fees, and neglecting customer comfort."
Pros: "Frontier is horrible"
Cons: "So many hidden fees. Frontier BLOWS"
Pros: "The flight attendants were cordial and funny. The ground crew was great to deal with too. The new airbus seats were comfy but lack entertainment and adjustments. The thing that irks me about Frontier is that every time we fly we have to pay for bags, whether they are checked or carried on. It makes the cheap flight deceptively more expensive compared to the other airlines and you have to pay for them separately. Lose-Lose"
Cons: "No real complaints about the flight, HOWEVER, Frontier's luggage handlers (probably in Denver) ruined a piece of my luggage. I got home very late and didn't notice the problem until the next morning. I checked their baggage policy and noticed there was a four-hour window to report lost or damaged luggage, so I was out of luck on a $100 piece of luggage. I recognize damage can be caused by any airline, but when you have to pay to check a bag AND carry one on, you would think you'd be given more than four hours to report a problem."
Cons: "I've never felt more taken advantage of by a company than I have for Frontier airlines. I purchased my ticket on a tight budget, only to find that the cost more than doubled from fees when I arrived at the airport. I was expecting to pay extra for a checked bag, but have never flown with an airline that also charges $40 for an overhead bag. I ended up spending more on luggage than my actual ticket (2 bags), which turned what would have been the cheapest flight option, into the most expensive. They also have a seat fee- yet another last minute slap-to-the face charge."
Pros: "At least I did not have to wait on the tarmac for 4.5 hours like I did in Denver."
Cons: "the aft steward was a power-hungry tyrant. He kept telling me to get into my seat which was occupied. When that could not be resolved, he told me to get out of the aisle so others could board. I was in the penultimate row and the people in my row needed to move to the last row. So who was I blocking from boarding? Also, the flight was extremely turbulent and not one seat in the last 4 rows had barf bags. As I deplaned, it looked as if 10-12 others did not have them either - - good luck cleaning that plane. The seats are sized for 5-yr olds. And lastly - you stick it to passengers with all the non-disclosed fees."
Pros: "getting off the plane"
Cons: "one crew member (aft steward) was a little tyrant. I was waiting for a seating error/confusion to be resolved and he kept harping to get out of the aisle and take my seat (which was occupied). He then closed all the overheads when we were half boarded - making new arrivals scrambling for storage. Also, all the hidden fees!! I paid 1 1/2 times my airfare in more fees. I'll fly another airline before choosing you again. I have flown over 500,000 miles in the past 20 years and this was the worst."
Cons: "See above"
Cons: "Seats sucked"
Pros: "Crew did a fine job."
Cons: "Booked over Kayak which did not inform me of the excessive charges for things like booking seats or carry-on luggage. In addition, the new Airbus planes have seats that do not recline, made of rigid foam padding, and tray tables that are smaller than an iPad Mini. There was no food or beverage without an extra fee. There was no entertainment. Frontier would be a lot further ahead if it worked with services like Kayak to report consistent cost of fairs compared to other vendors. The bottom line is that this is the last time I fly Frontier, and the last time I book using Kayak."
Pros: "The plane was clean, comfortable, and the crew was great."
Cons: "Everything has a price tag. Pay more for specific seats, pay more to select a seat at booking, pay more for carry on bags. No beverages, no snacks, unless you pay more. Last time I rode Frontier they had warm cookies. Now it is the most low budget, no frills airline still flying. Inevitably there will be credit card slots on the lavatories. Credit card slots to allow the seat belts to extend, and the O2 masks only drop if you swipe your card, yet again."
Pros: "We got to our destination."
Cons: "Seats are like sitting on a piece of plastic and they don't recline, which was funny every time we landed or took off they would ask to have the seats put in the upright positions. The minimal savings you think you are going to have go away quickly when you find out you have to pay for a carry on and pay for a checked bag. Oh and you want a soda and a snack on your 3.5 hour flight? better be prepared to dish out for them as well. When you are getting on the plane they have billboards going down the walkway that say Featured on Frontier and Showing soon on Frontier, but no TVs to view on. No place to plug in your devices to charge like the other airlines I use."
Cons: "Rude crew, horrible boarding procedure, late take off, later arrival, tell us wrong terminal for bag claim"
Pros: "I find it absurd they frontier charges you to choose a seat, they charge for checked bags and for all carry-ons."
Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."
Cons: "I think I overpaid because your website is not clear about when you need to pay extra for your seat and one carryon."
Pros: "There was no food and no entertainment. The flight was delayed 30 minutes. These are not criticisms, I did not expect food or entertainment, and delays happen. I'm just explaining the score I gave."
Cons: "The seats are very uncomfortable! I have very long legs and have had my knees replaced so it was not comfortable at all!"
Pros: "The only thing that was bearable was the staff. They were pleasant enough and continually apologized for the massive delays."
Cons: "Both flights were delayed. The return flight was delayed by three hours. I understand things happen but rather than feeding me a line of bs about how it's only going to be "a little while longer" I would have rather have been told that the flight wouldn't board till three hours later. Because the flight was so late I missed my shuttle and ended up getting a cab which was an expensive toll I was less than pleased to pay. The plane seating itself is uncomfortable as all hell. Granted I'm 6'3" with a muscular build I could have chose a stretched seat but for a 1.5 hour flight I didn't think the extra fee was worth it. This and several other minor things have convinced me to never fly Frontier again so long as I can help it."
Cons: "Pretty much the experience. I had a pretty lengthy layover to begin with. The delayed flight was absurd. It doubled my layover with little to no notification as to when it was going . It is was pushed back 5 times with no announcements from any Frontier employees. Plus once the plane finally ended up showing up, the gate was staffed with one employee that was seriously overworked. Everything was delayed again. Once we boarded the plane, there was yet another delay from the maintenance crew and there was no estimated time for departure. This seriously is making me consider never flying Frontier again."
Pros: "Crew was nice"
Cons: "That my luggage didn't arrive and the desk didn't have enough forms to fill outfit"
Pros: "I was sent the wrong boarding code which caused me to miss my flight. No one from the airline will look at this computer glich."
Pros: "The safety of the flight, kindness of the attendants and the cleanliness of the plane."
Cons: "The hidden fees. I purchased a ticket not knowing that I would then have to pay for a seat! How ridiculous is that??? Did you expect I would hold on to a handle like on a subway??? If I purchase a ticket, I expect that to include a seat. Your ploy to attract people to purchase tickets, and then charge up the nose for even a seat as well as a carry on bag and peanuts, is not impressive. I will not purchase a ticket on Frontier again and I will definitely let my friends and family know that they will be paying just as much for Southwest if they do so. I'd rather know up front what the total charges will be. Very disappointed in this aspect of my purchase."
Cons: "Hidden costs on everything"
Cons: "Having to pay for a seat after buying the ticket. What were our other options? Standing in the aisle? And paying for a carry on? With all the "optional" add ons we would have been better off going with another airline that had more room, complimentary drinks, a real tray table that fit more than a phone on it, reclining seats, etc. Very disappointing. I will never fly Frontier again and will steer friends and family away from it."
Pros: "The pre-reclined seats were actually quite nice."
Pros: "Good deal, until...."
Cons: "Had to pay for everything, $40 to carry on a bag, and $35 to check in a bag---This gets rather spendy when traveling with a family of 5!!! Plus if you want anything, you pay! Not sure about this new system."
Pros: "The staff was working very hard yet maintained cheerful attitudes after the previous day's wipe out of almost all flights due to a blizzard."
Cons: "Paying for a carry-on - really means that they are NOT competitive with other carriers. I was not aware of this and their other site (KAYAK, etc.) representatives need to VERY CLEARLY identify the carry-on charge policy. The time to process stand-bys was excessively long. It took over half an hour to process the stand-bys to allow our cabin door to close when we were already delayed 40 or so minutes. Also, 1) Notifications of delays were slow and 2) A warning to expect crowded ticket counter conditions would have been helpful."
Cons: "Charged me for my carryon, no water (you have to buy) no snacks (ie. peanuts, you have to buy) squished seating (no reclining seats) families couldn't book seats together (you have to pay), so kids were distributed all over the plan without their parents. If this "pay if you want" model works for you, by all means, but it doesn't make for great travel experience. I will choose other airlines."
Cons: "The seats on the flight had less leg room than most airlines. No free snacks, drinks, etc. Those for purchase outrageously priced."
Cons: "Very tight space and super uncomfortable chairs--no cushion and don't even lean back."
Pros: "When I got off"
Cons: "The entire flight"
Airlines flying from Colorado to Salt Lake City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Salt Lake City
Masks required on board, masks provided on flights from Colorado to Salt Lake City
Social distancing seating
Middle seats unavailable to book on flights from Colorado to Salt Lake City
Testing for antibodies, testing for symptoms for flights from Colorado to Salt Lake City
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