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For some reason there was a change in the cockpit which delayed us by an hour

Menu selection was limited and not appropriate for a flight of this length

I like WJ but I don’t like traveling anymore

Good flight. No I’m seat entertainment. But my phone worked just fine on the west jet app.

4 hour delay, lost our bags, staff was loud and it was an overnight flight

I didn't like anything, Westjet cancelled the flight the morning we were to leave.

No major issues with WestJet. Unfortunately, on the segment YYC to IAH the entertainment system was down.

Only thing better would have been a direct flight from Kelowna

Our recent flight from edmontown to kahalui was excellent. The service staff was very friendly, knowledgeable, funny and attentive. Thanks to all involved that made or travel such a pleasant experience and we hope to fly with west jet again soon

I liked when we actually were allowed to get on the airplane back to Edmonton… What could’ve been better well, not having our flight be delayed five hours could’ve been better… And then canceling our flight from Edmonton to Toronto, and then rescheduling us to fly from Honolulu to Edmonton -Edmonton to Vancouver, and then Vancouver to Toronto with a 12 hour layover in Edmonton pretty much was hell… Total travel time to get home 38 hours that’s really what could’ve been better. The two gate attendants for WestJet in Honolulu told us to come back to the gate to try to make other arrangements because they had to board the Calgary flight 1st and they didn’t have time to talk to me but by the time I came back when they told us to they said you should’ve come earlier to make these arrangements everyone else already changed their flights… We found out later that 30 people did not get on the 2:30 AM Edmonton flight. They ended up getting on the midnight flight to Calgary and making other arrangements to Toronto and so forth which we could’ve taken advantage of that if they had allowed us to when I initially had went up and approached the two gate attendance one of their names was Denise. One of the kindest WestJet employee was the one who received us in Edmonton, who felt so bad about the entire situation she got us for more meal vouchers and flew us first class from Vancouver to Toronto. In Honolulu they had given us two vouchers to use for dinner and they weren’t valid outside of Canada so we had purchased a meal and they were completely useless… But nowhere did it say that they could only be used in Canada So when we received more food vouchers in Edmonton, all of them did end up working in Canada, but it was just so convoluted. Overall, we have traveled to other countries even going as far as Africa… and that experience was far easier than flying to Hawaii from Canada I cannot believe any of this happened and how inconvenient it was We arrived, exhausted after 38 hours of travel, and could not even go to work on Monday. I look forward to hearing from KAYAK or from WestJet for some sort of compensation over the situation.

The experience was generally above average. The only downside was the absence of WiFi during my flight from Vancouver to San Francisco.

It was overall above average experience. If there is only one thing i could complain about was the lack of wifi availability on my flight from Vancouver to San Francisco

Not much food available, not able to choose seats to be near each other, tv did not work

Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.

Once again my complaint is how close the seats are together. Also, the bathrooms were not very clean by the second half of the flight.

Excellent in flight service, perhaps the best we've ever had. Business class feels tired and needs improvement to compete with other airlines. The food looked good but tasted terrible. Check in was quick, the flight arrived early and our luggage was on our flight with us.

Got the email to check in but when I tried to check in it said "cannot connect to server", so checked in at the desk.

Terrible quality wifi and they charge a lot for it. They nickel and dime you for everything.

It took 5 hour to get a crew to D Ice the plan. We had to sit on the runway for 5 hrs. in Calgary. It snows most of the winter. No proactive plan. In addition, after 3 calls to customer service they couldn't figure out how to have my wife and myself sit together on her birthday weekend. Everybody kept passing the buck. No decision from customer service, luggage drop off or check in team. The experience was a complete mess! I don't think we'll ever fly on this airline again.

my flight from Toronto to Chicago was horrible. we tried to land 3 times, couldn't. they went to Milwaukee & sat on the plane/runway for another 1.5 hours. then they flew us back to Toronto. we had to stay overnight. the communication was bad. just told us to wait for an email update. no credit, no voucher for my additional night in a hotel. nothing. I will not fly air Canada again.