Free movies / entertainment was amazing Need more options to buy food inflight
Pros: "The crew was friendly and made sure we were comfortable at all times. Loved the warm cookie. A nice touch! We were offered coffee immediately on entering the plane. Perfect for a early morning flight."
Cons: "Nothing I can think of."
Pros: "Nothing it was cold no blankets."
Cons: "Flight was not on time. Delayed 5 hours."
Pros: "Great service, easy logistically even with an international connection"
Cons: "No complaints!"
Pros: "A full complément of movies to choose from"
Pros: "Flight crew was nice."
Cons: "They were careless with our luggage. 2 wheels on my husband's suitcase and 1 on mine were broken off. We have flown before with other airlines, never has our property been damaged before."
Pros: "I like the spaciousness in the front for your feet."
Cons: "The flight lasted about 5 hours, but they only offered limited small snack (chip or granola bar) and some drinks. They have sandwich and other real food but it costs around $9.5. Some other airlines provide free full meal even the flight time was only 3 hours."
Cons: "If the windows had a pull down shade"
Pros: "Fast flight; clean cabin: tv screens at every seat"
Pros: "good service good flight"
Cons: "Change gate not done properly"
Cons: "my seat wouldn’t stay up, it was a little broken"
Pros: "Movie selection was very good"
Cons: "Gentleman sitting in front of my son was intoxicated and dropped his sauce on the floor which splattered on my son. I told the hostess who helped clean up the mess. The man was too drunk to even realize his own mess. Limit drinks. He bought 3 drinks on a 5 hour flight."
Pros: "Alaska is my favorite airline."
Cons: "My seat assignments did not transfer to Alaska so I couldn’t get my seat assigned until just before I could board."
Pros: "More room in economy than other airlines. Thanks!"
Cons: "Still miss the live tv programs from Virgin America days."
Pros: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Cons: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Cons: "Nothing - most excellent flight!"
Cons: "first class service"
Cons: "I was in the last group being boarded (D) - by the time it gets to this group it seems a kind of controlled pandemonium starts and the staff just do their best to herd people in. I have an Alaska Air credit card and one of the selling points was to board earlier, but that has not been the case, as they reserve this for their higher level customers, whatever that means. Also, on this flight, I was very unimpressed with the crew, there was a younger African American man, who was particularly unfriendly, he clearly needs remedial training in customer service. I was disappointed with my experience this time as I have mostly found the crews to be very professional."
Pros: "Crew Entertainment"
Cons: "Two hour delay"
Pros: "Both the ground crew and flight crew provided exceptional service. They were caring, attentive, and very helpful from the time we arrived at the airport in San Francisco until we landed at Washington Dulles."
Cons: "No complaints whatsoever."
Pros: "Flight was fine. Crew friendly. Seat comfort quite good. Movies etc great."
Cons: "Cabin very cold. Took 90 min for crew to come around for drinks and orders. Nothing to do with rough air."
Pros: "Plane left on time and arrived half an hour before schedured"
Cons: "The plane is not clean, seat very small I am not a fat person"
Pros: "Roomy seats and all together comfortable."
Cons: "There wasn't anything we did not like."
Cons: "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Seats for my wife and I were not where I had reserved. Plane had one working lavatory for a cabin of 150 economy passengers. This resulted in a line that stretched the entirety of the single aisle of the plane for the majority of the flight. The second toilet simply had a piece of paper with sharpie that read "DO NOT USE!!" There were two attendants, one of whom wore a t-shirt and was mostly indistinguishable from the passengers. Didn't get so much as a cup of water until over two hours into the four hour flight. No snack, but that's the least of my complaints really. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landed–I know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline."
Cons: "The gate was switched at the last hour for no apparent reason to a gate that had a delayed flight. My flight was delayed an hour as we waited for the first flight to depart and then my flight to deplane, get cleaned, load and depart. Not sure why this needed to happen."
Pros: "Boarding smooth"
Cons: "See above"
Pros: "Excellent service and crew"
Cons: "Theres nothing i dont like about Alaska"
Pros: "Our flight attendants were fantastic."
Cons: "The application I had to download had cookies."
Pros: "Nothing, didn’t fly"
Cons: "I purchased insurance in the event my circumstances changed and I couldn’t fly. My circumstances did change and I ended up not flying. When I contacted Alaskan, they “reimbursed” me for the flight but simultaneously charged me $125 as a change fee. The result was no benefit from the insurance, and a loss of my money as a result."
Pros: "The great selection of movies available on the flight."
Cons: "The flight attendants seemed rude and not friendly."
Pros: "Also...spacious seating by coach standards"
Cons: "Never a fan of boarding zones but it was fine"
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "On time. Tons of free movie options. Good snack options. Comfortable seats."
Pros: "Flight was not crowded, so there was an empty middle seat. Arrived early."
Cons: "Nothing to complain about."
Pros: "The flight was on time, the crew was very friendly and the seats were very comfortable. Overall very good experience."
Pros: "I had an aisle seat with no one in the middle seat next to me. Very little turbulence over The Rockies. Movie selections poor...same as back in March and it is now July."
Cons: "Flight arrived at 12:05 a.m. rather than 10:45 p.m. flight path went to Charlotte N.C. and then to Dulles..strange. Due to heavy traffic or weather conditions?"
Pros: "Premium seating has more leg room"
Cons: "Entertainment system down. WiFi worked intermittently and was very slow. Without the system, food service was nonexistent. I actually asked for food to purchase only to have an attendant walk to ‘check’ and never return. Abysmal."
Pros: "Entertainment, free movies"
Cons: "They separated my seat with my 2 years old son, far far away. My 2 yo son got the seat in row 13 while mine was row 23. Then the front desk staff could only help to switch to row 12 and row 13. We’re still not together. That’s horrible. Then when we got on the plane, I asked people around if they don’t mind to switch their seats, but still not working well. The flight attendants didn’t help at all. Just saying, “this is the best we can do.” What did they do? They didn’t even help me to work it out. Then one of the front desk staff came onto the plane and help me out. My son and I finally sit together. But the overall experience sucks! Alaska Airlines needs to train their crew to have more emphatic to the passengers."
Cons: "We only had one drink for a 5 hour flight! Took two hours until we were finally able to get a glass of water."
Pros: "Crew was exceptional - friendly and took care of passengers, including helping an old lady with her bags etc."
Pros: "all was good trip and service nothing to criticize"
Pros: "The selection of movies"
Cons: "Noisy unfortunately second to last row on the plane near bathroom noise and traffic. Loud conversations behind me. At one point a woman started playing music on a device and singing loudly. This was a night flight. I think one of the passengers finally asked her to stop, I would have thought one of the flight attendants would have approached her"
Pros: "Usually we fly United on a direct flight to PDX. That flight is no longer available so we chose Alaska to Seattle. Their entertainment and internet actually works making them a better option than United. Flights were on time, crew was friendly, and the aircraft was clean. No complaints with Alaskan, and actually happy to change airlines after years of being with United even though it is not a direct flight to our destination."
Pros: "Yes, they My have lost it but they delivered it to make up for the mistakes."
Pros: "Alaska is great in all ways"
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "Crew and entertainment options were great. Aircraft was new. Boarding was smooth. On time even though we left 30 min late."
Cons: "The internet was hard to connect to and the gogo options aren’t totally clear."
Pros: "Crew was awesome"
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Decent food. Great entertainment options"
Cons: "JFK Boarding"
Cons: "Arrived 30 minutes late. The food is ridiculous."
Pros: "Crew was extremely attentive and friendly. I wish Delta's flights were this good inside of the U.S.8"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
Pros: "The space"
Cons: "No TVs"
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Crew were good, flight on time, free drinks"
Pros: "Everything went as I had expected it to, and as I hoped it would. Delta was super on both legs of the journey to Philadelphia."
Pros: "I was able to get a gluten free snack"
Cons: "Tried to get an upgrade at the gate and they said our ticket wouldn't allow it."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "Well, even United brings a tray of waters on the short flight from Portland to Redmond. Hard to believe it was impossible to serve some drinks on this 1 hour fairly empty flight from Seattle. Also, when taking off the plane surged and slowed several times. I had to wonder if the pilot was in training?"
Pros: "Delta was so accommodating"
Pros: "I was thankful for the early boarding with a lap infant and was very pleased with the options for entertainment on the TV monitor."
Cons: "The main issue I had was that we sat in row 34 and the noise from the engines often made it difficult to hear announcements, even with headphones in. Look into possibly zoning the audio and turning it up a click or two for rows behind the engines."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Cons: "Flight delayed"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Pros: "crew was great"
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "The crew was great"
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Pros: "Awesome Customer Service"
Cons: "There was room for my carry on, although they said it was full and cheked it"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Cons: "Getting canned and put on a flight five hours later. Good job AA"
Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Pros: "the flight was great and comfortable"
Pros: "Tvs on last flight"
Cons: "Overnight delay in Dallas."
Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The crew and the comfort"
Cons: "The entertainment"
Pros: "Overall good experience"
Cons: "Delayed almost an hour."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Seat was small but comfortable. Everything went smoothly."
Cons: "The plane was very cold"
Pros: "Food was delicious!!"
Pros: "The attendant at the desk was very accommodating towards my needs."
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "Crew was great."
Cons: "Flights should not be delayed by over an hour."
Cons: "Totally false information provided by Kayak re: seating and seat assignment. Sold as Austrian Airlines flight w/ links to their baggage policies and ability to pick seat. Arrived at airport and told I must check in with United, who charged me baggage fees contrary to Austrian policy."
Pros: "I didn’t die."
Cons: "I researched United’s, FAA, and my car seat company website before trying to board with it. I was told by flight attendant that I could only bring the car seat on board if it had a sticker? I don’t know what sticker she was referring to and it’s tough to keep a toddler safe with just a lap belt"
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Cons: "I missed having the navigation map when traveling such a long distance."
Pros: "Brought my own entertainment. Friendly staff. Great boarding process. On time departure"
Pros: "Seem to be a smooth and direct flight"
Cons: "The flight was fine however my seat was next to the bathroom and people would occasionaly Bump in to me ."
Cons: "The flight crew’s non challent attitude"
Pros: "Flight was on time. Friendly crew."
Cons: "It turned out that we were on stand by (without anyone telling us until the morning of the flight) and did not know if we were going to fly out. We could not select any seats at check in and only found out our seats a few hours before the flight. It was quite unpleasant and stressful as my husband and I were flying with our two children and faced a real possibility of not being able to sit together or getting bumped off a flight all together. It was a code shared flight between Lufthansa and United and each airline kept sending us to the other to get any answers or help. neither were helpful. It made it for an extremely frustrating experience."
Cons: "Not a kind service"
Pros: "The boarding and seating happened in a timely fashion, and the crew was courteous. The lunch meal (I had requested Asian vegetarian) wasn't amazing, but not as bad as it could've been."
Cons: "The flight was not with Lufthansa, but it was actually through United, which was extremely confusing as I did my ticket confirmation, seat booking and meal choice through Lufthansa prior to my trip. To find out on the day of the flight that I had to check in and go through United was extremely annoying, as the counters are in different terminals and it was unnecessarily stressful. The flight itself was crammed, with absolutely no leg space, and not even enough space under the seat to stow my backpack (which had fit perfectly on my Brussels Airlines flight to Madrid). I had requested the Asian vegetarian meal, and the snack we got prior to landing was pretty much two slices of cucumber on a small bun (and an apple on the side) - extremely dry and hard to eat. I asked for mayo, but the flight neither had that, nor any other condiments to make the "sandwich" more edible."
Cons: "I was unable to go on the flight because of the extraordinarily high cost of changing a last name from a maiden name to a married name. I was so disappointed by the service."
Pros: "Crew was helpful."
Cons: "We were sitting right next to the crew resting area and it was very restricting to us. I had two little kids that I had to keep quiet for about 6 hours out of 8. Even when my kids were quiet, we were reminded twice to keep quiet. It was very restricting and I was forced to walk back and forth with my two year old to keep her quiet so the crew can rest. Why is the crew resting when they are supposed to be working on that flight? The meal quality sucked, I did not finish it, let alone my kids. My kids were prettu much hungry for 8 hrs. Not a very family friendly flight."
Pros: "Good crew!! Entertainment screen not as good as SAS"
Cons: "Small plane"
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Pros: "Good flight"
Cons: "2 Delays"
Pros: "Everything good. Thank you"
Pros: "The flight was on time."
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "Seats were comfortable in exit row."
Cons: "Flight sat on runway for over an hour."
Pros: "Overall, the flight and crew were great. Thank you."
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "The incoming plane was delayed due to 'equipment prep'. Since it was connecting me to my longer leg, I was nervous. The crew did a great job of deplaning everyone and getting the plane ready for our flight with very minimal delay."
Cons: "It was a quick 30 minute flight and everything was fine."
Pros: "the United app that let me watch movies from my own device. The flight attendant gave me an extra blanket."
Cons: "the plane was very old and didn't have the entertainment options that newer planes have. The screen was so small and nearly impossible to see when the person in front of me reclined. The toilets weren't very clean. The food was very mediocre. I have a dairy intolerance, and both options contained dairy products. There was no lactose free or diabetic special meal option. There was an hour and a half delay to repair something on the plane when we made an emergency medical landing in Boston. I didn't mind the landing; I minded the excessive delay and wonder what would have happened if we didn't stop in Boston? What would have happened to the plan?"
Cons: "The dinner, Thai Chicken Curry, contained nuts. Nobody communicated that to the passengers. I ate the Curry, not knowing there were nuts in the dish - I am allergic to nuts. Spent much of the flight feeling sick, being physically sick, feeling ill and not being able to think about anything else. After reading the Curry container cover, it did say the dish contained nuts. But the flight staff, I think, should have communicated this. Also who puts a dish with nuts in it on a plane, with all the allergies that passengers could have? I was not going to die from the experience, but some people are more allergic than I am. I think this choice of menu was very inappropriate."
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Pros: "Offering food and drinks as part of ticket price, on-time departure, efficient service."
Cons: "More leg room without extra fees."
Pros: "Comfortable seating, great staff, food was pretty decent, they were very accommodating and had sufficient drinks and snacks through the flight. I would highly recommend Brussels Airlines."
Pros: "The crew was very attentive and the pilot kept us informed at all times. For example, we got to Dayton early and we sat on the Tarmac for about five minutes as there was another plane there. That was no problem. But, after plane left we sat there until it was time for us to arrive before ground crew came out. Then, we waited 20 minutes for our baggage. That was not your fault. That was the fault of the airport as it has happened to me before. The pilot was very apologetic and kept us informed. I appreciated that very much."
Cons: "I was so excited because there were TV's on each seat, but I could not use because the place where I had to plug in for sound was broken. That was a disappointment."
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "That was the worst traveling experience I've had to date. Yes, I understand there were storms and natural circumstances that held the flight and for that - I understand. What I do not care for is the lack of customer service. There was only one person at the counter in the airport. And let's not mention the unpleasant flight attendent on at 5 hour flight! Nothing offered for the inconvenience. Everyone including the pilot was just as irritated as the passengers. I usually prefer United when flying coast to coast but...worst experience yet."
Cons: "See above"
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Pros: "No issues ELP to HOU"
Pros: "Great free movies in first class."
Cons: "The first class crew was not very warm or welcoming. The outgoing flight from IAD set the bar high -- they could've spent less time gossiping and more time remembering my drink order."
Pros: "Fast boarding, I time flight"
Cons: "Tight seating"
Pros: "We were supposed to fly out Sat Jan 23, 2016, but a blizzard had shut down the East coast air ports. We rebooked for Sunday. Air ports still closed. So we talk to the United people at SXM and they cannot issue us a new ticket but say we have to book on line or call the United number. Both options would not work for us. They were able to tell us that United only flies to SXM on the weekends and their would be no extra flight to makeup for all the cancellations. We ended up booking a new flight with American Air Lines for Wed."
Cons: "Not getting a refund for unused return ticket."
Pros: "My flight was extremely pleasant."
Cons: "I liked everything."
Pros: "My flight was delayed 2 hours and was not given a reason why. Had to work with several crew members to find another connecting flight so I wouldn't be stranded for 18 hours at the airport. My luggage was delayed from it's original flight for over 24 hours. Had it not been for the amazing United crew, I would have never made it to New York on time."
Cons: "My flight delays"
Pros: "The flight was on-time."
Cons: "The seat, again, was the bad news."
Pros: "Aircrew on this particular flight were hilarious and defused some of the stress associated with travel."
Cons: "Frontier seats were ergonomically shaped, but not very cushioned. In addition, sooo many babies on the flight. I wish that parents were required to stow babies in sound/smell proof overhead storage, so as to not detract from their fellow travelers' peace and tranquility."
Pros: "Great crew, easy boarding."
Cons: "Zero entertainment (no TVs, WiFi, inflight magazines or electrical outlets), very small tray tables, pretty uncomfortable seats"
Pros: "I like the price it was easy to boarding and the crew was friendly"
Cons: "I don't like don't have option to buy food ( a sandwich), no entertainment ."
Cons: "Late and cramped."
Cons: "One of the female crew members seemed like she needed a break. She was I am guessing the lead flight attendant. But had a bit of a “tude” Maybe she was having a bad day."
Cons: "would have been nice to be informed that a delay was taking place..."
Pros: "Nothing. Cheap price is an illusion as they charge you for breathing."
Cons: "Everything. Frontier is the worst. Spend $50-100 up front and fly ANY other Airline (except Spirit, they stink too)"
Pros: "Took off on time, landed on time, very smooth flight. Baggage arrived in a timely manner. No problems."
Cons: "I wish Frontier didn't have so many fees and provided in-flight entertainment like television or movies."
Cons: "Frontier is a horrible airline. They closed the gate early and wouldn't let my friends on board even though they got stuck in security. The service on the plane was horrible - flight attendants were very rude. I also witnessed an egregious security violation in the bag drop line which would make me too concerned to ever fly Frontier again."
Pros: "Both flights landed early and the pilot flew very smoothly (I tend to get air sick so I appreciated this). Easy to get on and off plane, no fuss. Great price ($250) to fly from DC to Denver, nonstop. Can't complain."
Cons: "The seats are very thin and feel like school bus seats, so it was a pretty uncomfortable couple of hours. Also, the check in at the kiosk is confusing and misleading. We were very prepared and did everything ahead of time (paid for our checked bag, knew that we'd have to pay for a cary on bag, etc.) but then when we checked in it asked us if we had a checked bag we needed to pay for. We doubted ourselves for a moment and almost paid for our bag, AGAIN, even though we had already done it. This payment should have shown up on our account and we should not have been asked about paying for our bag, that is confusing and misleading."
Cons: "waited forever to get our bags back when we got back to DC"
Pros: "The customer service line was very helpful changing our flight"
Cons: "Other flights to the surrounding easy coast took off and our explanation was that the plane we were scheduled to fly out on couldn't fly in weather... from Denver, CO... in January"
Cons: "The flight was delayed 2-1/2 hours departing from Denver. There was very little communication from Frontier regarding the reason for the delay. It was extremely frustrating being able to see our plane parked at the departing gate and NOT receive appropriate information as to why we could not board for 2-1/2 hours ! Frontier's newer passenger seat design is terrible ! I can't recall having to sit in more uncomfortable seats !"
Pros: "The crew on-board did a great job, but every other crew was a fail."
Cons: "Check in was not staffed properly, and took nearly an hour to do a bag drop. We paid extra for zone 1 boarding, but the first boarding announcement was for "all passengers, all rows". Once we reached our destination, it took a very long time for bags to show up. I flew Frontier for the direct flight to Denver, but I will be rethinking that in the future. I'm glad to pay a higher price for a higher level of service."
Cons: "It's a dumpy airline with bad seats, no amenities, markups on everything and generally uncomfortable. The service ain't much better."
Pros: "The price The hospitality of the crew Flight crew"
Cons: "I thought the whole experience was very satisfactory."
Pros: "Ticket counter reps and crew were friendly and helpful. Flight was easy goin and pilot kept passengers informed throughout the flight"
Cons: "Frontier doesnt offer TSA pre-check for military even when the military ID is inputted online under the Known Number ID. The airline seating is uncomfortable. The seats dont lean back and there is no head cushion."
Cons: "I miss my flight. It was move to another gate and my time is wrong because of the time change. It would be nice if they post it at the podium screen or glance the passengers saying it was move. I was move to another flight and i have to pay again. Gate confusion."
Cons: "New ownership has ruined this airline. Will not use again unless dire emergency. "Nickel and Dime Air" would be better name or perhaps "Frontiers in poor service." The best spin line was "your seat has been pre-reclined for your convenience." Ha - ZERO room in these seats."
Pros: "I have to say the employees do provide the best customer service they can. Everyone was very nice, and I was offered vouchers to appease me."
Cons: "My return flight was canceled about a week before. The alternative I was offered was no good, so I had to rebook on another airline for a lot of money. The outgoing flight was delayed by 3 hours. Won't be booking with Frontier again unless I have lots of flexibility in terms of time."
Cons: "Worst customer service ever - this flight is delayed almost 5 hours and counting due to plane maintenance in another city and the airline couldn't accommodate my request to get on another flight (I was willing to pay more!), not could they refund part of my $600 ticket (they said the connecting flight didn't contribute at all to the total cost of the round trip) so that I could book a flight with another airline. didn't offer a voucher or even comp the bag. I will get home after 3am (with work tomorrow). I explained that I've had food poisoning within the past 24 hours and feel weak, and am stuck at this airport with limited food options."
Cons: "The check-in agent screwed up our boarding passes and neglected to include our pre-check designation. TERRIBLE luggage and seat selection options. The price indicated is likely at least $100 less than you will end up paying. Rude staff and terrible organization at the check-in and boarding areas too, likely because so many customers are furious at the lack of transparency regarding seating and luggage."
Pros: "I managed to fit a week's worth of clothes into my backpack that fit under the seat and got a great deal on this flight from DCA to DEN."
Cons: "I didn't like that I couldn't check in on my iPhone and have a paperLESS boarding pass...if I had been able to do that (as I mistakenly assumed I would) I wouldn't have missed my flight from DCA to DEN. They had shut down the check in computers 45 minutes before the flight so there was plenty of them to board. Please join the 21st century!"
Cons: "we were waiting on the tarmac for more than an hour to get off the plane in Denver The return flight took off an hour later"
Cons: "Same screaming infants. They were able to sleep but allowed to roam aisles."
Cons: "Flight was delayed due to software updates, no leg room, and only water is offered complimentary. After landing we waited an additional 45 minutes on the plane for a gate to be ready."
Pros: "cheap ticket"
Cons: "- Trays were about 10 inches wide and 5 inches deep - which provides no value whatsoever. You can't place anything on it b/c it's not big enough. - Chairs were short so I had nothing to rest my head on. - Cramped isle space"
Pros: "They gave us a $10 voucher to use in IAD while we waited...for 6.5 hours."
Cons: "The delay seemed like it could have been prevented with a better computer system; we paid for our bags ahead and others didn't have to pay when we checked in because the system was down, no offer for a refund on that."
Cons: "Once you add all of the additional expenses, Frontier is just as expensive as other airlines, but with less comfort and amenities. I've flown with them twice and they have been tremendously frustrating on both occasions. Never again."
Cons: "Lost luggage and delayed takeoff"
Cons: "Seats - horribly uncomfortable, no recline Leg room - very tight unless you pay $50-$60 for stretch Hidden/extra costs - when I checked in almost all seats cost additional money; this is terrible for business travel and reimbursement purposes because it is considered an upgrade when really unless you take one of three middle seats at the very back of the plane, you have no choice but to pay. Carry-on fees are also ridiculous; it would be much better to be transparent and incorporate these costs into the ticket price. Food/drink - you offer no complimentary food or snack and when you buy something, there is a screen to add a tip - seriously?"
Cons: "Communication at the gate was poor. As well as the communication on board the plane."
Cons: "Our flight was late, but the board and the frontier employee working at the time kept insisting it was on time (even when it was past our departure time and we hadn't even loaded yet). Very frustrating, as this meant I couldn't update my family about what time to expect me. Seats we EXTRA close together. I'm only 5'4" and I was cramped. My normal sized backpack didn't fit under the seat in front of me even..."
Pros: "Direct flight to DC."
Cons: "I should say first that I think it's a little crazy to ever be too critical of an airline because, at the end of the day, flight is a miracle and I feel incredibly privileged to be able to afford a plane ticket home once a year. With that said, Frontier is really the only airline that I've ever flown on where you hear entire rows of flyers chatting throughout the flight about how much they hate to have to be using the airline, which is actually kind of ridiculous, considering it's a budget airline that even markets itself as such. I think I've flown Frontier three times now, and there's always just a feeling of plane-wide resentment toward the business and a lot of new flyers saying "yeah, I don't think I'll fly this again if I don't have to." Ultimately, I guess we all are responsible for our choice to try flying Frontier, it's just not a choice anyone feels good about. But kudos should be given to Frontier for making their ticket prices low enough to make people think they're still getting a deal even after paying out the a** in baggage fees. For myself and probably most of Colorado, we'll still always choose Southwest or jetBlue if we can, because even though it's a pricier ticket, you don't have to worry about being comfortable enough to sleep or dishing out money throughout your travels. However, if I ever take a direct 1hr flight up to Bozeman from DIA, and I'm only bringing my wallet, a chap stick, and the shoes on my feet, I'll probably consider looking at Frontier flights first. Also, it is a bummer that customers are rude to the crew. The staff on the airline are actually always high caliber IMO, and they're not the ones who made the business model, so stop giving them a snarky face when they make you swipe a credit card for your coffee!"
Pros: "Everyone was nice once we were on board"
Cons: "Our well-working plane was clearly given to another group, and all we were told was that we had a gate change that then turned into a 2h delay for mechanical problems. If you're giving the broken plane to us because the other passengers have a connection and we don't, say that, don't just act like nothing changed. Also, it's been a while since I rode Frontier and I really disliked the dinky trays and poorly arranged under-seat storage."
Pros: "The plane went up in the air and came down safely."
Cons: "There were inexplicable delays in boarding and departure. Frontier charges for carry-on bags in addition to checked baggage. The seats are very uncomfortable (they've removed any padding that used to be there) and made everything smaller. There are no drinks or food served, save for water if you ask for it. Basically, you just get a seat on a plane."
Pros: "safely took off and landed"
Cons: "unfriendly website, deceptive pricing, dirty plane, abusive pricing policies, terrible seats, late taking off, late landing, slow luggage returns, etc etc"
Cons: "My 7:25am flight was delayed nearly three hours! Right around boarding time, we were told that the plane had to be pulled out of the hangar and go through maintenance checks, so our flight would be delayed an hour. Later, we were told the flight would be delayed until 9:15am, and we were given a gate change and plane change. We finally pulled away from the gate close to 10am. It's absolutely unbelievable to me that the first flight out of the day would be delayed when there were no weather issues. This demonstrates very poor planning on behalf of the airlines. We were issued a $25 voucher for the inconvenience, but I don't plan to fly with Frontier again. They charge you for everything! (seats?, carry-on bags?, soda?), the seats don't recline and there's no leg room. I'd rather pay an extra $100 to fly United or Delta and have a comfortable flight."
Pros: "My seat was in aisle 3. Passengers were good natured. Flight attendants were very professional"
Cons: "Flight scheduled to leave @ 4:25PM MDT Left @ 7:57PM or close to that. So, I arrived in D.C. after 1:00AM. Not good."
Cons: "When I was selecting my seats, I had to pick one that cost an extra $12, because the free ones weren't available. That defeats the purpose of choosing a cheaper flight."
Pros: "The flight departed on time and arrived ahead of schedule, and the pilots did a good job adjusting altitude to smooth things out when we encountered turbulence."
Cons: "Having to pay $40 per carry-on each way on top of an expensive ticket and $16 each way to select a seat is ridiculous. Not to mention having to pay for food, even little snacks, on board. I understand that the crew have very little time to clean a plane between flights, but I've never experienced seats quite as bad as I found in my row upon boarding. Little bits of corn chips everywhere (on the seats, between the seats, on the floor, even in the seat belt buckle) and sticky mess where soda had spilled on the seat. My girlfriend fought her way back to the front of the plane to ask a flight attendant for something to clean up the mess, they took so long bringing anything eventually another passenger offered some napkins which we wetted with our own water and cleaned everything up ourselves. No flight attendant ever checked on us or offered to help clean or even pick up the pile of trash. The seats are not comfortable for me since they don't recline and the headrest is not adjustable (I'm 6'-2", the headrest makes contact with the top of my neck). The little fold-down tray is a joke, it barely holds a couple beverages. Even the back of seat storage is too small, barely holding a normal magazine. Whoever designed the seating area didn't seem to take into account human physiology and ergonomics or human behavior."
Pros: "Flight was on time and crew was good."
Cons: "Seats are very crowded and uncomfortable ."
Cons: "Maintenance problem kept us on the ground for 3 hours. Pilot did not inform us until we were already 1 hour late departing. Sat on plane for most of the time. Should have offered us free soft drinks. Crew did nothing but look at photos on their phones."
Cons: "The seats could have used those adjustable/folding headrests (with "wings" that prevent your head from lolling onto someone else's shoulder). With that, the experience of trying to sleep on the flight would have been 10x better!"
Cons: "Cramped cheap seats"
Pros: "Touch downs of all my flight legs are so smoothly done."
Cons: "an hour delay is a big deal!"
Cons: "Seats never reclined (even in rows that they should), tray table was minuscule (all you can fit is a cup/soda), no entertainment on a 4 hour flight; flight was not cheap (>$360) and still had to pay for bags (carryon and check in), food/drinks (anything that wasn't water), seat selection (or you get assigned to a middle seat); on both flights (to and from Denver), the landing made me sick to my stomach with how wobbly it was (I'd never had this before and I fly quite a bit)"
Cons: "Frontier has gone from a wonderful airline to a budget airline that is more interested in making a dollar than in their customer service. Not only do they charge for everything from your carry-on to water on the plane, their customer service is horrendous. I ended up paying an addition $115 each way in order to actually get a seat and bring my luggage. My flight was delayed for 3 hours out of Denver, which they blamed on weather. They made no announcement about why the flight was delayed and the gate agent, Kayla, was one of the rudest individual's I have every dealt with. After repeatedly asking, it was finally revealed that the delay was not directly related to weather, instead it was a "staffing issue." However they continued to call the issue "weather-related" so that they would not be responsible should the flight be cancelled. I used to love Frontier because they had an inexpensive round-trip ticket to Denver and was one of the few airlines that did not charge for ski equipment. Needless to say, I will never fly Frontier again - I would rather make numerous stops than be subjected to Frontier's business model and employees."