Daily cleaning, installation of cabin HEPA filters on flights from El Salvador to Charlotte
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "So far nothing."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "I liked the polite friendly staff!"
Cons: "I wish you would give me more to complain about! Just kidding! No complaints"
Cons: "The girls were sweet as usual!"
Cons: "Late and bumpy"
Cons: "I fly regular this was an excellent flight"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Overall experience"
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "They let me sleep."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "The comfort and attention on the part of the cabin crew of the flight was quite good."
Cons: "What I did not like was the process to go to the assigned air terminal in El Salvador, the process was slow and we took the flight at the end of the last one. The same was the process from Los Angeles to Seattle that was our scale. Process too long and go back through security, the boarding gate was almost closed. I think that for these cases they should leave more time for the stopovers that come from international flights. For my part I did not choose this option, since I was traveling with a person with mobility problems and separated the group for admission to the process of entering the USA."
Pros: "The plane was really nice, food was good. I had a pleasant time."
Pros: "Left on time!"
Cons: "Too cramped"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Pros: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "Did not eat or use entertainment."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "This time every thing excellent"
Cons: "Flights that long should have on board entertainments and food"
Pros: "Person at the ticket desk was nice and helpful"
Cons: "Not enough people to help all of the travail let's"
Cons: "Everything was ok"
Pros: "Flights were on time. Airport was clean."
Pros: "Friendly-on time-love the charlotte airport"
Pros: "Nice staff"
Cons: "I have no complaints"
Pros: "Over all wonderful!"
Cons: "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"
Cons: "I paid $25 fo my luggage. I don't like it next time I will choose another company."
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Cons: "My luggage didn't arrive to Charlotte. I am still waiting for it one day later."
Pros: "No delays except for weather."
Cons: "The worst airline. Poor customer setvice and every single fligt was delayed and they offered nothing."
Cons: "Poor legroom"
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "Yes +50"
Cons: "No entertainment. No real food. Only snacks and the advertised snack box wasn't available. I paid for a box of items I could only eat one thing from."
Pros: "I sat next to my wife"
Cons: "Paying extra for seating"
Pros: "No internet on long light!!!!"
Cons: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Pros: "Very friendly staff."
Pros: "Everyone was polite, helpful, and courteous."
Pros: "On time arrival"
Cons: "Complimentary snacks"
Pros: "Not VERY overcrowded"
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Pros: "On tome"
Cons: "2hour and 45minute layovet"
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "Best airline ever"
Pros: "Everything was on time"
Pros: "Treated like a person not a ticket"
Pros: "The safety"
Pros: "On time"
Pros: "Friendly service"
Pros: "The service"
Cons: "The delays"
Cons: "The rental car they have different than show price is diferentente u pay more than kayak ofert to hight price they I was. Not happy you should be check that they said the insurance u offered is not valid in el salvador"
Pros: "how easy it was to purchase ticket on kayak."
Cons: "Being charged for my checked bag unexpectedly at check in."
Pros: "Everything was smooth, even the getting through TSA process. I had minimal wait time."
Pros: "Easy to get bags checked and get my boarding pass. Online check-in was helpful, and the electronic boarding pass is convenient."
Cons: "Every source told me my bags were coming on belt E, but they somehow ended up on C."
Cons: "We where waiting for a free gate more thanan hour!"
Pros: "Most of the staff were helpful"
Cons: "Some were not"
Pros: "Price no delays"
Cons: "Cramped seating and lack of entertainment."
Cons: "At the airport before collecting my boarding pass I was told to pay additional $25 for te baggage I was carrying! Am an international traveler and asked for an exception to be made for the waiver of that fee as I couldn't figure that out while booking my ticket online, the information was so poorly reflected on the website! Spoke to a supervisor on duty and she was extremely rude and terrible as far as listening was concerned! Maybe people can be more human during such times, listen and take some feedback rather than stating a loud no and asking straight away to pay?"
Pros: "I got where I needed to go."
Cons: "It was late and stressful"
Cons: "Boarding at Newark was extremely slow and inefficient. Luggage retrieval at MIA was awful and it took 85 minutes"
Pros: "The sits are a little stiff and doesn’t tilt back much but for the price I guess it’s what you get"
Cons: "A bigger and better snack would be best"
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Cons: "Boarded the plane later to be asked to switched planes because of mechanical problems with the first one. After boarding the second 2 hour delayed plane my family and I were asked to step off the plane and go to the front desk because they made the mistake to give several people the same seats. It was horrible, and embarrassing. My family, friends and I will definitely won’t be flying eith United."
Pros: "I did not like it at all!!!!"
Pros: "Absolutely nothing!!"
Cons: "Never Never Ever will i take another United flight out of Dulles, this is TWO times in one week that I missed the transfer flight out of Dulles. For the exact same reason, gate was changed last minute and the flight left early. Yeah they will give you a new flight and may even comp a room but thats doesn't help honestly!"
Pros: "Thanks to TSA we missed our originally booked flight but United was gracious enough to book us on the next outbound flight. Once on board, it literally was smooth sailing."
Cons: "Not a fan of those chintzy pretzel bags but what can one expect from economy??"
Pros: "Service was excellent and it was on time"
Cons: "My grabdmother was on the flight a almost 80 yrs old woman dont know english who was put in a diferent waiting area to another flight that wasn't her ended up that the person who was suppost to transport her was new and now she gotta wait to catch another flight to get ti Indianapolis at 7:30 pm 12 hours for a almost 80 yrs old woman is too much not happy at all with delta"
Cons: "The flight was canceled and was given another longer flight and had to pay for the luggage twice. Totally disappointed."
Cons: "United delayed my flight so I physically couldn't make the next plane, furthermore they didn't compensate my expenses from my extended airport stay which was 12 hours"
Cons: "Poor customer service from the begging to end on day of arrival Crew had poor attitude gave wrong information about bag prices. When asked they told me there was a misunderstanding. on our way to El Salvador. Due to weather we had to stop at guatemla a lot of people were ready to walk around since a 3 hour flight became a 6 just sitting around a attendant was very disrespectful towards an older lady told her to get out her way and moved her to the side. Me and another gentleman look at eachother and couldn't believe it"
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "Food was good, entertainment was excellent, comfortable seats"
Cons: "It was delayed several times and we didn't leave Denver until 7:43 pm and it was scheduled to depart at 5:19 pm"
Pros: "The service was good"
Cons: "Wasn't able to find my luggage as fast"
Pros: "United has a lot of issues but I can handle it...."
Cons: "I was so upset that when I went to El Salvador and when I came back UNITED charged me for my bag and my partrner bag too... I spent another 125 USD for that and you guys never say a word about it before ... that is not fair at all...."
Pros: "Not very many people on plane so we were able to space out more."
Pros: "Everything was on time and we even arrived in Charlotte early."
Cons: "back of lane smelled like lavatory - ugh"
Pros: "Roomy space. Nice staff"
Pros: "The food"
Cons: "Small plane"
Cons: "Severe delays"
Cons: "Entire staff was cranky from check-in/crew/post-cancelation at gate in Houston. Was really hoping for a positive experience since united hasn't been getting good reviews."
Cons: "There was a guy that seemed to be a United employee but he was dressed in baggie jeans, a sloppy oversized shirt, had crazy unkempt hair and smelled bad. Not sure what his position was but he was walking the aisles informin us.the flight was delayed and was directing people where they could place their luggage....not a very professional representative for the aitline"
Cons: "Give something else to eat free."
Pros: "I was fine"
Pros: "On time but good"
Cons: "boarding zones were off"
Pros: "The stewertesses were very kind."
Cons: "One of the united crew men threw my luggage around and and actually caused severe damage to my items inside and on the exterior. He had actually broke my luggage from rough use and being thrown around. I will never fly united again."
Pros: "On time"
Pros: "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
Cons: "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
Pros: "Perfect, the service is great !!"
Pros: "The flight was pretty smooth and we made up some lost time from the delays."
Cons: "This is touted as one of the newest in United's fleet. I've flown on this plane twice in the last month and the seats are the worst. They are hard plastic (feel flimsy), and have very little padding. The recline is almost nonexistent. Both times I've come off the plane with my backside feeling numb."
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."
Cons: "Where do I begin with this experience, It all starts with a 200 dollar fee for surfboards. Highest of any airline I've ever seen. And ended with delays on every leg of the flight (all Maintnence issues ) and lost boards in Texas. Do not fly this airline, they are the worst"
Cons: "Late arriving crew. Screw up because the ground crew forgot to throw a switch. So we left even later. Got to Charlotte and United had forgotten to request a gate."
Cons: "Baggage pick up"
Pros: "I appreciate the fact that caught the issue with the aircraft while it was on the ground."
Cons: "I don't appreciate a the fact that you made me late for church. Wouldn't have been such a big deal if i wasn't the church's organist."
Pros: "Flight was on time."
Cons: "Service is not what it used to be!"
Pros: "Excellent attention in the fly"
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Pros: "Friendly helpful courteous"
Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."
Pros: "The plan took off and landed. Not much positive about united."
Cons: "Feel like a number. Crowded zone two line (Platinum and below and all the darn credit card holders. Flight was delayed for no crew, then in was maintenance issue, which could not be addressed until the pilot was there. Ugh. Inefficient."
Pros: "The flight attendants were very pleasant."
Pros: "I liked getting to my destination safe and back safe."
Cons: "I didn't like the pulling off or the landing or the rocking while flying."
Pros: "Everything worked out just perfect"
Cons: "No snacks served"
Pros: "The boarding was stress free."
Pros: "Masks required. Temp check required"
Cons: "No social distancing"
Pros: "The view."
Cons: "The seats"
Pros: "Got from point a to point b"
Cons: "30-40 minute delay to board, charge for drinks, snack, carry on, and checked luggage."
Pros: "Best pilot I have ever flown with"
Pros: "Crew was nice"
Pros: "Good crew"
Pros: "Easy and pleasant"
Pros: "The cree"
Cons: "Very friendly"
Cons: "45 minute delayed"
Cons: "Didn't receive any snacks NO amenities"
Cons: "Seat are uncomfortable."
Pros: "Got in 1/2 hour early can't beat that."
Cons: "Do not offer even water w/o pay"
Cons: "being nickle and dimed for every little convenience, checked bag, carry on bag, seat selection, etc. What I though was a good deal ticket turned out to be way more expensive than I imagined."
Cons: "Plane delayed for 45 mins"
Pros: "Easy... Smooth flight"
Cons: "another delay, not as bad"
Pros: "Fast polite safe service"
Cons: "Actually, no complaints!"
Pros: "Friendly staff. Quick to board. No delay"
Cons: "Seats. No wifi. Very uncomfortable"
Pros: "Fair pricing, comfortable seating, no hassle, goid service."
Cons: "Four hours delay and workers not prepared to handle the situation."
Pros: "Crew was pleasant enough."
Cons: "Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again."
Pros: "Frontier is well organized, plane was clean and everything was on timr"
Pros: "Good fare"
Cons: "baggage prices"
Cons: "Canceled an hour from departure and did not help get another flight for us at a reasonable time."
Pros: "Absolutely nothing. The only reason the get a 1 is because you have to gone them something."
Cons: "Flight was canceled 15 minutes before take off along with 200 other flights that day from frontier. We eye told to go stand in a 10 hour customer service line if we wanted help only to find out no one could really help. This was a disgraceful way for frontier to handle a mass cancellation and I will never fly with then again. It was pathetic."
Pros: "Never fly frontier again"
Pros: "Nothing at all."
Cons: "If you want to get stranded, fly Frontier."
Pros: "On time. But getting to Denver early, then sitting on the tarmac for 15 minutes till the gate opens does not mean they should get bonus points. I agree and can validate the other negative reviews."
Cons: "1) Fees for small carry ons. of $46. 2) Very tight seating, 3) No recline option. Falling asleep means hitting your head on the tiny little metal drink tray.in front of you. 4) A small cup of bad coffee, $2.79 5) No room for heavy winter coats, Pretend 'courtesy' is Not for the claustrophobic. Be sure to pre treat with Xanax at the first boarding announcement, Again after boarding for any flight over 2 hours."
Cons: "as i boarded the plane I was told that there was an error on my boarding pass the representative at Orlando airport on my return flight said there was an error on your boarding pass give me your pass and use this new one when I went to sit in seat #24c an iel seat there was a lady sitting in my seat apon looking at the seat # on the new boarding pass the seat # was changed to 24d a center seat.opon speaking to the representative she was sorry for the change and I would get a refund I was not asked for a change of seat I have medical knee isues for that reason I chose an iel seat I was in pain for almost 2 hours for this I got $25 as compensation not acceptable I will not fly frontier air again"
Cons: "Screaming babies, lights being turned on before landing, not being offered complimentary cups of water, it was a nightmare."
Cons: "Check in people were very rude and tried to charge me for the same bag that they didn't charge me for on my flight from Charlotte. When I asked to speak to a manager she gave me a number that didn't connect to me anybody. When I asked for a number that would connect me to a person, she told me to "figure it out" Then they tried to tell me that the flight was full and I'd have to buy a seat. I ended up getting on the plane without paying for my bag or extra seat so basically they were just trying to get me to pain for unnecessary things"
Cons: "1 hour in orlando waiting the baggage i never past someting like that in my life"
Pros: "Boarding was fast and orderly"
Cons: "First off I didn't realize that you had to pay $30 for a carry-on(this is not a mistake). Second I didn't realize that when you buy a ticket that it doesn't include any seat, and that you have to actually pay a fee to get a seat. Which is an additional $16 at the cheapest. Finally the plane was really old, and the seats were extremely uncomfortable with almost no padding at all. I would be able to put up with the uncomfortable conditions if I was actually saving money, but after paying for a seat and a carry-on, it was the same or more than other carriers."
Cons: "Longest boarding process.. rude staff"
Pros: "They set me up in a hotel for part of my layover"
Cons: "24hr layover because they scheduled flights too close together. Everybody on the plane missed their connections."
Pros: "uh the "big front seat" was decent? fairly roomy and still cheap"
Cons: "fuckin screaming children everywhere, it was horrendous"
Pros: "Better communication"
Cons: "Comfort and space"
Pros: "Employees were terrific"
Cons: "Chairs were awful close & thin"
Pros: "No problems whatsoever."
Cons: "Traffic getting to the airport."
Cons: "don't take cash. Had to use credit card for $2 drink. too cramped."
Pros: "Being on time."
Pros: "Flight on time"
Cons: "Luggage was not on flight."
Pros: "The fact that you honored others' time and lives and were prompt and kind in doing so! Great service and attentiveness! Seats were comfy with plenty of space! My friends all flew another airline for a conference and were delayed by 3-9 hours! YIKES! YEAH FRONTIER!"
Cons: "Waiting on line was a desastar.. I almost miss a connection.. very stressful"
Pros: "They arrived on time and left on time, crew was friendly."
Cons: "Seats are small and hard, okay for short flights."
Pros: "There was one crew member prior to the flight that was very helpful."
Cons: "The captain wasn’t prepared, flight experienced a 20 minute weather delay yet we needed to return to the gate for more fuel. I’ve now had two flights with Spirit and both were delayed longer than 2 hours unnecessarily."
Cons: "More cushion in the seat. Flight was delayed in arrival of approximately an hour."
Pros: "Convenience and easily accessible"
Cons: "Everything. Worst flight of my life"
Cons: "3rd flight in past month that’s delayed"
Cons: "Too many delays... delay at boarding, delay on tarmac before takeoff, delay after landing because gate was occupied, and delay with jet bridge"
Cons: "To have flaps to hold the head on the seat"
Cons: "More Comfortable seats"
Pros: "Crew was"
Pros: "Some but not all staff were friendly and apologetic and put forth effort to satisfy their customers."
Cons: "There were no wheelchairs available. A large amount of other flyers were in desperate need of wheelchair access including a blind women. My grandmother didn’t recieve a wheel chair but others who didn’t desperately need one where using them. A simple accommodation was denied, this is inexcusable."
Cons: "Seats don't recline, no food, tough for a redeye"
Cons: "Check-in line was long and late. Flight was delayed for that reason."
Pros: "Our big front seat"
Cons: "3 Hours late"
Pros: "I like on time"
Pros: "Everything cost extra drinks snacks Cary on bags check bags. Seats."
Pros: "Easy and fast"
Cons: "Crew was peevish and seats were awful and tight."
Pros: "The flight attendants made a fair attempt to be funny. They were really nice too."
Cons: "I mean...it is Spirit Airlines. The isles are tiny, seats are small and uncomfortable, and virtually zero amenities. But that's why the price is cheap."
Pros: "Nice crew in plane, smooth flight"
Cons: "Ridiculous 45 minute line to check luggage. Never again"
Pros: "It was a decent flight"
Cons: "No wifi on the plane"
Pros: "To have better customer service. More understanding about the double delay that wasn't given an explanation"
Cons: "Two different delay times without an explanation"
Pros: "Didn't interact with the crew that much, but the attendant that was doing announcements was super funny and friendly!"
Cons: "Seats are super small both in width and depth for legs. Umm average height and those seats were tight for me, making it extremely uncomfortable. I didn't have anything by my feet either. I also didn't know that drinks weren't included, and I had forgotten to fill my water bottle, so I was super dehydrated on the 5 hour flight. And no entertainment, so I have no way t rate that."
Cons: "That you charge for water!!!!!!!! Never in my life have I seen that !!!!!! Give me a break!!!!!!! Water a little cup ?!?!? Can't you afore that ?????"
Pros: "Big problem with booking procedure. Did not confirm first time I booked. So I booked again. Then found out I had 2. They sent confirmation to a wrong email. ( I did not give it to them) Then baggage. I was never given opportunity to prepay. $50 is absolutely ridiculous"
Cons: "It is are first time flying with this company me and my wife and it was a bad experience."
Pros: "We left early and landed nearly 45 minutes early. Staff were courteous and professional."
Pros: "it has the cheapest price for the thanksgiving weekend flight and the crew were so accommodating and funny."
Pros: "Not much"
Cons: "We were thrilled about our cheap round tickets, but what seemed to be 440$ ended up being 800$ with all spirit airlines inconvenienced us with. They gave us only an hour an a half to go through customs, get our checked bags through customs, and board our connecting flight. This is nearly impossible even if everything goes perfectly. After a 20 minute flight delay we sat on the runway in bogota for an hour, not even giving us a chance to catch our next flight. We got to Florida and stood in line for 2 hours to wait to talk to someone about our missed flight. They couldn't get us on a flight to Denver until 8pm the next evening and couldn't offer us any help with accommodation. They gave us a slip that was supposed to give us 40% off on select rooms, every hotel was booked so we had to call 20 different hotels to find an available room with absolutely no help from spirit. Not to mention the terrible inconvenience the service is selfish and inconsiderate, you have to pay for everything along the way- food or drinks(even water) on the plane, a selected seat, checked bags, etc- and the seats are the most uncomfortable piles of plastic with no recline tiny tables and no leg room. I will never fly with this airline again."
Pros: "it went to the destination I paid for."
Cons: "LOTS...excessive delay both directions, rude pushing passengers. disruptive passengers. lack of leg room. paying for carry on as well as checked."
Pros: "It was so irresponsible and we really dislike the service"
Cons: "They told us we can't flight on our schedule because they over sale tickets and we have to wait till next day, they didn't even offer a compensation or anything to us, they charged us for our bags when we didn't even took the flight"
Cons: "Ridiculous baggage charges, non-participation in Pre program, overall marketing with low price, but charging for everything so you can't do a real price comparison with competing fares. I will never fly them again."
Cons: "Long lines, poor service, lack of communication w/ passengers"
Cons: "The time between flights is not enough"
Pros: "Flight arrived early."
Cons: "Spirit is hands down the worst airline I have ever flown on. We thought we had found a steal of a flight for $180 from Philadelphia to Ft. Lauderdale until we found out that they literally charge you extra for every single other thing. Just to pick our 2 seats round trip cost us another $56. Checking bags both ways was another $168. Then while checking in, we were charged $30 for an "overweight" bag. Every single other airline has a 50 pound limit, but once again spirit found a way to be cheap and sub-par with a 40 pound limit. Luckily we managed to avoid their $100 carry on fee for if your bag doesn't meat they're incredibly small limit. Oh and their app, which every single other airline allows you to download for free, is $5. Once aboard the plane, the seats are made of hard plastic with barely any cushioning and the seat back tray won't even hold anything larger than a beverage. There is also no on-flight entertainment offered. This has been a learning experience to say the least. Suffice to say, I will never fly with Spirit Airlines again. They are incredibly cheap and try to nickel and dime you for every little thing. 2 thumbs WAY down."
Cons: "Babbage fees"
Cons: "delayed flights"
Pros: "My flight to Las Vegas was delayed 7 hours with no compensation. Then the flight from Vegas to New Orleans was delayed 2 hrs at 2pm then site 2 hrs at 5pm until it was finally canceled at 10pm. After I spent 3.5 hrs standing in line I was re-booked a non direct flight the next day with another airline,and they put me up in a hotel for 2hours until my next day of flying to Denver, Houston, and then new Orleans. I was originally supposed to arrive in new Orleans via a direct flight Sunday night but ended up not reaching my final destination until Tuesday afternoon."
Cons: "They charged $55 for a carryon, in which I was not notified of until I got to y airport. My flight was delayed with no compensation. The steward woke me up at midnight to ask if I wanted to purchase a coke. My return flight was delayed all day then canceled. Services were less than professional and filled with hidden fees."
Pros: "I liked the bundle prices on drinks."
Cons: "No monitors behind seat headrests or wifi and arm rests became very uncomfortable"
Cons: "Flight was canceled due to heat? Common, it was just a faulty engine... The airline made no effort to schedule us on a different flights. I had to rent a car and drive 12 hours."
Pros: "The layover was not long Flight was fairly good in terms of turbulence and the taking off/landing."
Cons: "Am not fine with the way the seats are on this so called 'Youngest fleet of airplanes in US', they are not comfortable and I don't think they are able to recline back. There was no entertainment at all. Food was not complimentary"
Pros: "Flight was cheap and on time and uneventful..all good."
Cons: "Crew was not friendly..seemed annoyed that I was throwing away trash in the pocket from a previous guest...I kept her at met side for a minute while I collected all the trash..and she sighs and tried moving on...she should be thrilled that someone was cleaning up!"
Pros: "Friendly crew."
Pros: "Only that i was given a window seat"
Cons: "The plan was delayed 4 hours"
Pros: "That it was on time and made to the correct destination."
Cons: "Unable to access information from the webpage using several devices. Unable to get an answer from customer service. Instead I got an ill timed sales pitch."
Airlines flying from El Salvador to Charlotte have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from El Salvador to Charlotte
Masks required on board, masks provided on flights from El Salvador to Charlotte
Social distancing seating
Middle seats unavailable to book on flights from El Salvador to Charlotte
Testing for antibodies, testing for symptoms for flights from El Salvador to Charlotte
Waiving of change fees. Search flexible flights from El Salvador to Charlotte