No gluten free snacks. Seats felt worn or bare bones even though it was a new 737 MAX 8.
Boarding was easy. The seats are small and fairly uncomfortable
The boarding and seat assignment system no longer works for me, but I know it is being replaced. Otherwise, I am good with the overall experience.
San Diego airport is brand new, spacious, airy and very smooth checkin at SW baggage drop.
Very smooth checking in our luggage with a super pleasant SW agent. I enjoyed a fun entertaining movie.
Great flight, 47 passengers on a 180 seat plane. Stewardess was pleasant and cheerful.
Fine, but how to board on SW versus othrr airlines, is just lame. Goood staff though and all was solid otherwise.
Everything went well, but the flight was delayed multiple times. The delays were only minutes, but it was without information on why it was delayed.
Multiple delays, poor communication of information and a 4 hour delay with multiple gate changes ...
No problems with the flight, my issue is with the terminal at SAN airport. I’ve never seen a dirtier, worse equipped terminal. No power plugs worked, but you could of course buy a fuel rod battery from the kiosk (seemingly the only thing that worked).
Great trip. No complaints. Impressed with the crew’s response to various challenges pre-boarding.
The planes were in very nice condition. Comfortable enough leg room. I had a very quick connection on my return home I made it just fine and so did my luggage!!
Everything except for the lack of a choice of the snack provided was great.
Alaska app and website had numerous problems so couldn’t get boarding passes or check seats
Boarding was quick and easy as always the crew is on their game as always I always have an enjoyable flight so I’m good.
Smooth and quick, no wait and no hassle. Everything was on time and even the pretzels were good. Thank you!
In economy, there was actually a decent amount of legroom and it was shocking to be in a bathroom that actually had a little bit of space! It was far more spacious than Most airlines are today. It was pleasant because of that.
When Alaska uses Sky west which it does on many flights in and out of PDX, The planes use " Gates" that are outside of the terminal and are a long walk to and from the planes. Also you must board and deplane using a ramp. I have difficulty walking so going into Portland was difficult. Going out was worse . We walked to nearly the emd of this "Tunnel " only to be told there was a problem with the plane so we had to take the long walk back to to the terminal and then back out again when the plane was fixed. I will look for a Southwest flight next time I go to Portland
It was so easy to board using my boarding pass on my iPhone, and I liked what I was given on the plane for food and drink, and everyone was very friendly.
I needed special assistance to the gate and from the gate to the street, and Alaska staff were wonderful - responsive, helpful, and kind. I really appreciated it.