Daily cleaning, installation of cabin HEPA filters on flights from Europe to Allentown
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Scores according to KAYAK customer reviews
Pros: "Amazing !"
Cons: "Nothing all good really"
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Cons: "My tv screen could not show the movies"
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Pros: "I had one of the few empty seats next to me."
Cons: "The food is awful. Not enough toilets."
Cons: "My bag was damaged in transit"
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."
Pros: "Movies. Meals. Wine. Freq"
Cons: "Missed connection to SFO"
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Cons: "Why do I have to get a new boarding pass in London"
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "Food was terrible"
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "Virgin atlantic is the best airline with Dreamliner"
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Cons: "My headphones and those of my neighbors did not work."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "1st class, what's not to like?"
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Cons: "this is not an airline, this is a bus company"
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Cons: "cabin was nice but cold"
Pros: "Not much not to like about this experience except for cramped seating in coach."
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Cons: "Cold draft at all times."
Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
Pros: "No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it."
Cons: "cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction"
Pros: "Delay with boarding"
Pros: "Seat was average"
Cons: "No delays and more room"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Pros: "It was an intern final destination and the boarding crew answered all my questions and put me at ease."
Cons: "Everything was perfect."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Pros: "Pilot and staff were informative and great"
Cons: "I was forced to upgrade to first class by Air France stuff in Athens which they Deceive me not telling me that the first class was not for the entire trip to JFK! If I was informed I would not spend the extra money to flight on an economy “seat” which was not comfy seats for the entire trip"
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "The where very helpful"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Cons: "The international flights plane was much older - janky outdated screen that’s hard to use, zero leg room, and usb outlets that didn’t work. Also the WiFi kept dropping. The delta staff, food service and nice extras like warm cookies and towels were excellent."
Pros: "All the attention bestowed upon me"
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Pros: "Crew were great, on time, helpful, friendly."
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Food was okay. Everything else was great!"
Pros: "On time"
Pros: "Quick and easy."
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Fantastic Pilots and a great flight attendant."
Cons: "Not being to check our tickets on line"
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Pros: "I was given a complimentary upgrade."
Pros: "About 10-15 yrs ago I stopped transatlantic flights on Delta. It was a scruffy airline with uninterested cabin crew & not to talk of food etc. What a change! Neat clean A330, friendly crew & food + beverages to brag (you pay outrageous prices on 'leaner-meaner' airlines if at all available). Loved the whole experience. Flying is not only getting from A to B & Delta has realized it. Looking forward to my next Delta flight!"
Pros: "Not applicable"
Cons: "The flight was delayed twelve hours and was not given any compensation even though i had to stay the night at the airport with no blanket or pillow and no freebies of any sort. The gates kept changing. I got up to move to the correct gate at least four times during the night. The next mornings flight was behind schedule as well. I want compensation for my poor delta experience."
Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Cons: "Courtesy, on time and good communication."
Pros: "We finally got home"
Pros: "Service, arrangement, duration, convenience , organized flight."
Cons: "I like everything about it. Thank you."
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Cons: "No power to charge"
Pros: "Ground team was amazing--efficient, pleasant, rapid turnaround"
Cons: "Incoming plane was 1.5h late and there was no meaningful explanation (saying that the plane was late coming in bc it was late getting to its prior stop isn't really an explanation)"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Pros: "Flight took off and landed on time"
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Pros: "Delta fed us so well. They made sure we were as comfortable as possible. The flight attendants were nothing short of kind and always smiling. Even the pilot was very ethusiastic over the intercom before the flight. He made jokes and everyone laughed. In fact, it was the most I've ever heard from a pilot on any flight in my life. I would rate this the best flight I've ever had. Thanks, Delta!"
Pros: "Comfortable as plane was half empty."
Cons: "No entertainment available at all."
Cons: "Flying from Sydney Australia and this being the final segment, Delta lost my luggage with no explanation as to why. It made it around the world only to get lost on the shortest segment. A real pain after 21 hours of flying to be delayed late at night by airline. No offer for compensation."
Pros: "Manchester Airport first class. More services and convenient than JFK and Atlanta. Check in and gate staff great in Manchester. I"
Cons: "Plane change JFK. Staff with TSA looked like they slept in their uniforms. Information incorrect on wifi customs and caused delays. Customs agents first class."
Pros: "Fairly comfortable, seated in an exit row. It was an early flight on an A319. Always nice to have free seat back entertainment. Crew was friendly and accommodating."
Cons: "Flight was overbooked"
Pros: "The good the crew and the bed"
Cons: "The overheads were noisey and loud and made it difficult to sleep"
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Cons: "Flight got cancelled"
Pros: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Cons: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Very friendly and helpful crew."
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Good flight, very attentive crew."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "In flight food was enjoyable"
Pros: "The flight was great."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "Eveything is well arranged"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Overall very nice flight, even comes with free drink and snack"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Pros: "...The transfer at JFK was terrible"
Pros: "Delays and no proper customer service."
Pros: "Even for a 50 minute flight, drinks and sandwich was provided"
Pros: "Not time departure and cabin crew were effective and efficient."
Cons: "Nothing really"
Cons: "I wish my booking came with a record locator for easy check in"
Pros: "Nothing to complain about. A nice, calm trip."
Cons: "It would have been nice if members of my group could have flown together instead of being scattered around the airplane."
Pros: "The entertainment was good. A lot of things to choose from."
Cons: "The boarding took too long"
Cons: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"
Pros: "Everything went smoothly"
Pros: "Great customer care"
Pros: "on time and it was comfortable"
Cons: "Overall was Great."
Cons: "Didnt like the food or the movie selections"
Pros: "Cerainly boarding is easy and the seats are quite comfort in business class."
Cons: "the service, considering this was the highest level of service on these flights was less than I would have expected"
Pros: "Pasta was good."
Cons: "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."
Pros: "Efficient boarding, smooth flying, arrived on time"
Cons: "Inflight entertainment could have been more user friendly"
Cons: "No wheelchair provided which was requested for. Touch screen not resetted"
Pros: "Comfort in business class. Service was excellent."
Cons: "2nd meal choices were very limited."
Cons: "I despise Heathrow. I'll only go there or use an airline there as a last resort."
Pros: "On time. Smoothest landing ever."
Cons: "Some of the food."
Cons: "The touch screens were less than responsive. They weren't very touch sensitive."
Pros: "Although the ticket was expensive but the server was very great, both British Airways and America Airlines were amazing. one of the best services i have ever enjoyed in my life."
Cons: "The airline cost for travelling to UK should be a little bit modest, I believe the services was amazing I think the pricing was very hight. Thank you and I hope you can work very well on getting the best deal for your customers like me always. Regards Ben"
Pros: "AA Dreamliner was awesome"
Cons: "Holding terminal had no food establishments"
Pros: "The service was super"
Pros: "Free wine Great Movies Great food including ice cream!!! Free pillow, blanket, and headphones!!"
Pros: "I fell asleep and missed dinner. When I woke up one of the stuff came up to me and asked me if I would like to eat something and went especially for me and got me the the dinner portion. Although we had a delay I was informed promptly and the staff apologized for my inconvenience. The airline took responsibility and did not blame the delay on other factors. Thanks for being honest"
Pros: "Worst experience food is very bad"
Pros: "The staff were very friendly and informative"
Cons: "It felt a bit cramped, but overall nice seats and movie screens"
Pros: "Seat configurations"
Cons: "Movies inflight entertainment outdated"
Pros: "Food was tasty. The attendants left me sleeping but were helpful with bringing me food and drinks after I woke up Great aircraft B777"
Pros: "1/2 empty"
Pros: "It was excellent!"
Cons: "The touch screens were horrible and no Wi-Fi"
Pros: "Spacious seat, entertainment system"
Cons: "Food. Airlines need to improve this. I think a simple sandwich would be better than the food they serve"
Cons: "Baggage took 1 hour after arrival1"
Pros: "Excellent customer service and great inflight meal."
Cons: "Not knowing the cause of the delay."
Pros: "Having an open seat next to me."
Cons: "Seats a bit snug."
Pros: "Watched an entire season of High Maintenance."
Cons: "Advertisements were a bit much. Also, if everyone is confused about where the spoon is on the ice-cream, maybe you should show them when you hand it out instead of trying to make them feel stupid for asking."
Cons: "I reserved an exit seat , it is not comfortable at all . there is no space to keep my stuff in cabinet , my lagguge late in Chicago there is no entirtenment"
Pros: "Oldest system that needs to be upgraded"
Pros: "Business class seats very comfortable and private"
Cons: "Rude staff sarcastic"
Cons: "Boarding process was a chaos. Thing should not be done: such as re-screened passenger boarding pass and passport for nothing since we went thru 2 times security and border protection. Thing should do: organize boarding zone. all passengers had boarding zone on boarding pass but went in like first come first service."
Pros: "food could be better"
Cons: "Service was great but seating was cramped and uncomfortable, entertainment system was massively out of date, and no power outlets were available. Nickel and diming for extra (proper?) legroom was not appreciated."
Cons: "Everything was perfect"
Pros: "I was really excited about the timely correct schedule of the flights with British Airways."
Cons: "The long distances for running from one gate to the other. I know this is for elderly people like me, and the children as well, typically a little bit hard, but a small appropriate [air]shuttle same how is a thing, on which the advanced technology has to think. (?)"
Cons: "Terribly disorganized with security checks and confusion since no organized area to hold people."
Pros: "Options for entertainment. Seats felt larger. Plenty of storage space for carry-on luggage."
Pros: "I didn’t like a thing! I cancel that flight a month ago, you said your were going to pay me back but I haven’t receive my fund. I have been back in America for month. Everyday I call nobody pick the phone or I’ll be on hold for hours until I hangup"
Cons: "What you can do better answer the phone and give me my money back."
Pros: "Crew amazing"
Cons: "Flight length difference even with non stop"
Pros: "It’s actually United airline in service. The first flight from Brussels to Washington, everything was great! The crews were amazing, food was surprisingly good. The flight from Washington to Los Angeles was extremely terrible, crews were rude and impatient. Service is like budgeted airlines."
Cons: "More comparable service throughout the journey."
Pros: "How the cabin windows were adjustable, great drink selections thank you!"
Cons: "One lady with a bob just hated her life working with a bad attitude, definitely made me uncomfortable"
Cons: "The flight was not with Lufthansa, that was deception. UA the worst airline as far as I experienced it, delays, poor customer relationships and so on. I have to pay for luggage."
Cons: "Making enough room for the seat to relax especially the long flight"
Cons: "The food! And 21 yo to drink let 18yo drinks"
Pros: "Foot rests are nice"
Cons: "Mediocre food Excellent staff"
Pros: "They were OK"
Cons: "Terrible business class seating. You have to climb over your neighbor to go use the rest room."
Pros: "Seats were okay—good leg room."
Cons: "Exhorbitant baggage fees!! Will never fly Brussels Air again as a result."
Pros: "Breakfast , comfort"
Pros: "The tv worked and the flight got in early."
Cons: "The crew was not very nice, the flight had duplicate seat bookings, attendants kept bumping my seat and waking me up, the crew was not strict on take off/landing policies, so the guy in front of me was basically in my lap when we landed."
Pros: "Did was very good. Cattle call boarding."
Cons: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."
Pros: "I felt spoiled with all the service and the ice cream was a special treat. I had never gotten ice cream on an oversea trip. Thanks."
Cons: "I wished that some of the children would have left the window blinds down so we could sleep."
Pros: "Nothing special, decent food and drinks, movie selection is always good"
Cons: "Like all airlines seats are uncomfortable like human livestock transported across the ocean"
Cons: "The video on both movies and tv selections froze every few minutes making it virtually impossible to watch a program. Frustrating on an 8 hour flight."
Cons: "Es united, no se puede esperar mucho de ellos. El snack para 5 horas son unos pretzels y el entretenimiento lo cobran. Lo único bueno es que aun con un aviso en la pantalla pude ver el final del partido de Champions, por el resto,.... compañía a evitar."
Cons: "Tea - disgusting brown liquid! What about a tea bag, or I gladly would take just a cup of hot water to brew my own. Sandwiches: turkey with cheese or cheese. I am allergic to milk (common allergy), you put milk products everywhere. Vegan is the only option, sadly it is usually some sort of Asian food and I am not Asian, have a gag reflex when I smell Indian food. This was not Air India flight, but smelled like one!!! Will avoid flying with United. Somehow, although I booked on purpose with Brussels Air, without my consent (!!!) I was sold tickets for United operated flight. Please, don't tell me that customers are your #1 priority, because they are NOT!"
Cons: "no electricity outlets"
Cons: "The plane was very old. No outlet to plug electronics. Small screens for video"
Pros: "Good food, entertainment options, communication from pilot"
Cons: "none of the flight attendants seemed to be friendly- literally all of them were neutral or slightly rude at best. Not impressed."
Pros: "indulged by the service and plenty of food"
Pros: "This flight was a good value."
Cons: "My legs are short and the seat seemed a little higher than other plans. I couldn't rest my feet flat on the floor for 6 1/2 hours. This was very uncomfortable."
Pros: "Beyond one or two friendly crew members, not much."
Cons: "We booked our flights round trip on united.com, but when we arrived at the airport for our return flight from Budapest to D.C., we were told we were on standby and might not be given seats (despite paying full price for the fare months ago). Brussels Airlines, the codeshare partner, blamed United. United blamed Brussels airlines. We are the flight, but my wife and I were seated separately. When I noticed several seats empty after the plane had finished boarding and asked the head flight attendant if my wife and I might not together, she refused, saying they weren't going to give us a free upgrade. When we went to drop off our bags for the next leg of the flight, from Brussels to Dulles, the bag check counters we're severely understaffed and we waited almost an hour just to drop off two suitcases. This made us nearly miss our flight and required us to sprint through the airport and beg to cut the security line. After boarding, my entertainment screen stopped working, though they did manage to fix it a couple of hours into the flight. Needless to say, this was less then a stellar experience."
Pros: "The flight was smooth. Boarding was a bit nerve wracking as a neighboring bin was not closed completely until just before take off."
Cons: "The bathrooms were poorly maintained. There was no toilet paper and there was tons of paper on the floor. I was anxious that a piece of TP was going to be stuck to my shoes when I returned to my seat. The flight crew did clean it up. I'm not a frequent flier, but was taken by surprise that I didn't need to check in before getting to the airport. I was amazed that the airlines take it upon themselves to assign seats. I think that's a poor decision as a mom and her 2 small kids were scattered about the plane. Fortunately, people were willing to shuffle around to allow the mom to sit with her kids."
Pros: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Cons: "I was unable to pre-order a kosher meal through the web site. Customer service could barely write in legible English and in essence told me to take a hike. Flight was bumpy both ways for quite a while. What's the point of giving me a boarding pass in Tel Aviv if I need to go to the United transfer counter in Brussels and go through the process again, including a TSA (friendly) interrogation?"
Pros: "Friendly crew, decent food, good entertainment options to make the flight feel shorter."
Cons: "United Airlines portion of the flight from Brussels to IAD. My wife and I were seated in separate parts of the plane each in middle seats at the end of the boarding process when there was no longer any overhead room to store our belongings. Uncaring, unaccommodating crew, waiting area with not enough seats, and cramped seating on the plane with no possibility of sleep during an arduous seven hour flight."
Pros: "Excellent service and a safe flight."
Pros: "Smooth and seamless travel, great seats and punctual departure and arrival."
Pros: "food service"
Cons: "bagage allowance"
Cons: "Kayak dropped the ball with the last leg connection.. or somebody did..."
Pros: "We were upgraded to business class. Everything was excellent! Seats were extremely comfortable. Flight attendants took great care of us!"
Cons: "Even though I have an account with United, and confirmed that I was a vegetarian both online, and on the flight heading to Europe, my meal wasn't entered. It worked out really well because I was sitting close to the front and they had pasta dishes available, but this is not the first time that United and its partners have "lost" or "mishandled" my vegetarian registration. The flight attendant even remarked that sadly, she hears this 'complaint' constantly. The food was good, but there's no reason that my meal request can't stay in the system."
Pros: "Professional, courteous flight crew. Uneventful flight. When flying at 37000 feet over an ocean, uneventful is a very good thing! :) Deboarding on arrival was quick and efficient."
Cons: "My headphone jack in the seat was broken but they offered to relocate me to a seat that worked. I stayed put and used the United app on my phone."
Cons: "Sit in the last row and wait for the food"
Pros: "lots of good movie choices"
Cons: "touch screens didn't always work easily"
Pros: "Flight and experience were great."
Cons: "I would expect when I book a Luftansa flight to fly in a Luftansa jet. This flight was carried by United and I did not know that until I arrived at the airport."
Cons: "I chose Luthansa because I was traveling with a bike and they are usually good about not overcharging however after booking the flight, United took over the flight and they have very unfriendly bike policies (200 each way). Usually I will not fly United because of these policies, I think I am done flying any Star Alliance companies."
Cons: "This was a mess as the attendants didn't not have my transfer ticket It took them for ever till the last minute when was called by the Microphone"
Cons: "Very small plane with very small seats"
Pros: "Even in economy plus, I felt like a first class passenger."
Pros: "The flight attendants were very friendly. The flight was smooth"
Pros: "the service and aircraft were excellent"
Cons: "space between seat"
Pros: "In flight entertainment was great with lots of variety (good for an 8 hour fight)."
Cons: "There were always lines for the toilets. Limited leg room. Food was meh."
Cons: "Starting at Brussels airport I was questioned as if I was a threat. The lady wore an UA uniform. She asked me questions like these: where do you live when you come to Belgium? What do you do when you are in Belgium? Why do you come to belgium often? Then we were 2 blacks in the last line and we were all selected for "random" check during which the agent touched all parts of my body!!!!! Last, after I ate the food served on board, I went to the bathroom twice, I took I modicum before!!!!"
Pros: "Boarding was organized and timely."
Cons: "One of the flight attendants was patronizing."
Airlines flying from Europe to Allentown have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Allentown
Masks required on board, masks provided on flights from Europe to Allentown
Social distancing seating
Middle seats unavailable to book on flights from Europe to Allentown
Testing for antibodies, testing for symptoms for flights from Europe to Allentown
Waiving of change fees. Search flexible flights from Europe to Allentown