Daily cleaning, installation of cabin HEPA filters on flights from Italy to Allentown
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Tripulación muy atenta"
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "The flight was on time"
Cons: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Cons: "Too much A/C, feel cold."
Cons: "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable. The QR counter opens approximately 3.5~4 hours ahead of the departure of the airlines only flight from CKG."
Cons: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"
Pros: "Crew was great. TV Entertainment system was excellent."
Pros: "Great service, as always. Very comfortable flight."
Cons: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Pros: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
Pros: "Everything was just average to poor."
Cons: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Pros: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Cons: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Pros: "Everything ,good service ,friendly crew affordable rates"
Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."
Pros: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Pros: "In-flight crew was excellent."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "boarding process was efficent"
Cons: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Cons: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Pros: "Faultless as per usual QA flights"
Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"
Pros: "Crew was excellent."
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Cons: "Business class luggage came late."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "The entertainment console is dismal"
Cons: "Comfort of seat size has shrunk!!! Good grief."
Pros: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Cons: "Food food food"
Pros: "I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach."
Cons: "The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing."
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Pros: "Everything from courtesy, to very good food, and a clean flight."
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Pros: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Cons: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Cons: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."
Pros: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Cons: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Pros: "I liked the schedule was on time and smooth plane ride."
Cons: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Pros: "Comfort, entertainment, amenities"
Cons: "You have to improve the food service. The food tasted horrible. You have to circulate the beverage cart more often."
Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Pros: "Alinda, the stewardess."
Cons: "Too long journey."
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Pros: "Service always attentive , availability of food on demand outside scheduled meals ."
Cons: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Pros: "Seats were to narrow for a tall person"
Pros: "Quality entertainment."
Cons: "Staff did nothing about crying children for the entire flight. Food was awful."
Pros: "Better crew members"
Cons: "Seats and food.. This should be the last travel with Qatar airways."
Pros: "Very good attentive service"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Cons: "Still don’t have my luggage yet"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Crew were great"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Cons: "Late departure. Rush to connect."
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "KLM staff is great"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Everything OK"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Pros: "Great service"
Pros: "Flying with KLM is a pleasure"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "kLM staff was great."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Cons: "Customer service"
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "Really friendly staff. Great service"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Consistently high standards"
Cons: "They stole my money"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "captain was great."
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "entertainment, seat space (main cabin extra)"
Cons: "meal service more suitable for daily flight (breakfast first and lunch last)"
Pros: "One of the crew members was rude on several occasions - the rest of the crew was fantastic."
Pros: "The crew was friendly and helpful"
Cons: "Flight attendant was exceptional."
Cons: "Just about everything but the crew"
Pros: "punctual and crew was very nice"
Cons: "old aircraft so each seat didn't have individual screens for entertainment"
Pros: "crew was nice"
Cons: "very very old plane"
Pros: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Cons: "On time departure and early arrival."
Cons: "No entertainment in the seatback or power for charging personal devices"
Cons: "baggage damaged and lost"
Pros: "Crew worked hard."
Cons: "premium service was good including extra seat space"
Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Pros: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."
Cons: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."
Cons: "7pm flight, received flight delayed notification at 11am that day. How do you anticipate a delay 8 hours prior to a flight. Delay allowed me about 10 minutes to sprint through the lovely Charlotte airport. To finish off my trip, American Airlines manages to misplace my carry on that was required to be tagged and stowed. I handed it to the individual right outside the plane to be stowed. How does the bag not get in the same plane?!?"
Cons: "Old airplane between MIA and SJU"
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Pros: "Trip overall was great until getting baggage at baggage claim."
Cons: "We waited 1 hr or more for our baggage to arrive at baggage claim and no one from AA told us anything until about 50 minutes into our wait that there was a weather delay so baggage crew couldn't work in the conditions. When we landed, the weather was fine so no one knew! Many people missed connections or had to run through the airport by time they got their bags. Better communication would have been easy to do to keep us informed."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Cons: "Check in was a disaster with the computer system down. The gentleman that helped us was lovely but system issues kept us at check in a very long time and unfortunately that together with the crazy insanely long distance to our gate- then only to take a bus- we did not have time to pick up any food or make any stops which we counted on and had arrived 2.5 hours ahead of time to check in to allow for."
Pros: "Friendly staff great pilots we got up and down safely...."
Cons: "No time to grab lunch all I had was pretzels do you"
Pros: "Entertainment System loaded with movies Optional WIFI at cost Aisle seat Air quality / temp control was comfortable Passport control through JFK was straight forward and short for USA citizens"
Cons: "Food: Better to just serve a fresh panini than to go through hassle of heated mystery meal... Seat Assignment: I went to Malpensa airport the night before to assign seat, but there was no American Airlines gate agent nor partner airline that could help me...Even though this was AA199 purchased through British Airways. The B.A. check in said that they couldn't help"
Pros: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Cons: "See above ....."
Pros: "Movie choices"
Pros: "On time"
Cons: "Entertainment sucks, food, better eat a 7 eleven, confort very very baf"
Cons: "One of the oldest aircrafts - unbelievable they would use this from Milan to JFK! There were NO TV screens on the seats and whats worse is there was nowhere to plug in headphones to watch the one tiny TV screen for all. When we were landing the lights in our cabin - the crew was mediocre - the food was indelible - I advent flown American for over a decade internationally and there is a good reason why i will never again!!"
Pros: "I liked the food and the fact that we had booked good seats in Economy so we were comfortable."
Cons: "We weren't able to choose the movies etc. We were forced to watch what the airline picked on a big screen. Old plane."
Pros: "Quietness of the flight and easy boarding entertainment was good"
Cons: "Food a bit heavy and large and crew only ok"
Cons: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Pros: "The fact I was able to go home."
Cons: "The plane is old and there was combustion smoke smell in the cabin. The seats were also old and looked like repairs were made in some instead of replacing them. There were no TV’s in front of my seat reather the ones projecting on the corridors. Food was full of poor GMO ingredients with palm oil and high fructose corn syrup..... a disgrace coming from Italy."
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Pros: "Old plane. No entertaining in seats for a 10 hour flight. Awful."
Pros: "the flight attendant passing out newspapers calling them "fake news" was hilarious."
Cons: "when people lean back in their seats, i'm pretty much hit in the face because of the lack of space. so i also had to lean back in my seat to just get some face space. won't use AA again for long flights."
Cons: "Old airplane, bad food"
Cons: "Good flight!"
Cons: "I received an electronic boarding pass but still was required to go thru a security check to get a paper boarding pass, and then had to go stand in the original line again. Aircraft was dated. Audio for th in flight was bad. Poor experience overall."
Cons: "No personal tv's on an international flight, that is absurd Smallest seats I've sat in in years"
Pros: "Flight attendants"
Cons: "Cramped beyond belief. Can’t roll carry on bags through aisles. Seems they’re more narrow. Boarding seems something beyond common sense. On domestic flights I only fly Southwest unless a must do trip and they don’t fly there. Our trip over to Milan on British Airways was wonderful. Sorry the last leg was American Airlines.)"
Pros: "The crew was extremely personable, friendly, courteous and helpful. They must have come down the aisles about 20 times during the trip."
Cons: "The food was not great and the movie selection was pretty bad."
Pros: "The cabin was beautiful, the crew was SO friendly and very helpful in every way. The best Flight Attendants!!!! This was the best flight I've had in 30 yrs. I can't say enough great things about this leg of our trip. Food was good for airline food.....I just spent 9 days in Italy eating the best, so hard to compare with! I'm a retired Flight Attendant."
Pros: "The crew was very nice"
Cons: "How late the flight took off How tight the seats were Entertainment if you want to call it that was barely visible from our seats"
Pros: "Crew was nice"
Cons: "No individual entertainment units. Forced to watch airline selected movies. No free cocktails. I booked BA for numerous reasons and should have been switche'd."
Pros: "This plane seemed newer than the outbound one with better electronic controls Except for the baggage check in process, security etc. moved quickly and smoothly."
Cons: "Very long wait at the Check in Counter. I'm an AA member, (>20 yrs) but NOT eligible for Priority Check- in ? The Italian counter people sometimes took >10 min. to check in individual families. I saw two agents at one check in where the two seemed to just be chatting?! We were in that line over 45 minutes! Our own check in only took 15 seconds! Gates VERY far from the Check In counter."
Cons: "We bought 3 seats on Business class. My seat did not have the TV working. After flying for 2 hours the flight attendant gave me a portable TV, after asking multiple times. The food was totally horrible. The catering company that American Airlines uses needs to be replaced immediately. Flying TAP, Emirates, Latam, British Airlines , their catering company is very good. Flight attendants were sarcastic and rude. The service was equivalent if you fly coach class."
Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Pros: "The crew was so friendly and helpful and especially kind to my five year old son."
Cons: "The plane was quite old and so the entertainment options were poor for such a long flight."
Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Pros: "Nothing, got food poisoning from the sub standard meal that apparently wasn't no fit for human consumption."
Cons: "Terrible good, overly surly service and broken luggage that made it across the Atlantic but couldn't make it from JFK to SFO without being thrown in assuming a 12 plus times. Worst trip I have flown in my lifetime."
Cons: "Service, plane was old and didn't have screens. Food was terrible."
Cons: "The seat in front of ours had a box of some sort that took uo the already tiny space for stowing your bag or placcing your feet. In fact, sitting there would have been miserable and my husband had to move to another seat for ite 9 hour flight."
Cons: "Offer a free beverage would have been nice"
Cons: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Cons: "That they would not cancel the flight two days prior"
Pros: "The flight was on time"
Cons: "Counter, and check in, long lines, a lot of people, time spend, and also if the flight didn’t have food you must communicate it."
Pros: "Flight attendants were lovely."
Cons: "Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again."
Pros: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Cons: "Took to long to service, and customer service was lacking"
Cons: "Crew was rude and the seats had astoundingly little leg room. Plus they tried to upcharge for everything. Will never fly with this airline again."
Pros: "I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Cons: "Flight was an hour late."
Pros: "Crew was great and seat was comfortable"
Cons: "Very poor signage to show where boarding groups 1, 2. 3 , & 4 were supposed to queue. Gate attendant nasty."
Pros: "crew and flight excellent"
Cons: "too close the seats"
Cons: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."
Pros: "Timing, easy boarding."
Cons: "Phone chargers did not function"
Pros: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Cons: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Pros: "seat empty next to me"
Cons: "food, flight attendants"
Cons: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"
Pros: "On time and pleasant service ."
Cons: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Pros: "Nothing, it was awful"
Cons: "They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!"
Pros: "Iberia offered the worst ever flight of my life"
Cons: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Pros: "Seats were comfortable, pleasant staff, good ent. good wifi and none of that loud chit chat through the flight like tha American companies."
Cons: "The only thing I was a bit disappointed was with the meal. I don’t eat red meat and requested it theough the website, but nithing special was arranged and I ended up eating pasta. Pasta is fine and I love it, but people that don’t eat meat need to have vegetables added to their meals, or at least an egg. And for breakfast the only option was a ham and cheese sandwich, so I didn’t eat."
Cons: "Lost our luggage"
Pros: "The premium economy does help for Long lights. Mine was BCN to OAK and being a y’all person the extra legroom was much appreciated. With the low cost of level I would fly again for sure"
Cons: "They ran out of the chicken meal"
Pros: "Iberia was a pleasant surprise!!! Excellent airline"
Cons: "Maybe include vegan options for food?"
Pros: "Nothing, the trip was terrible, the seats were awful and I had no chance to change them as I had to contact the third party. On line booking and seats reservation weren’t possible either cause I wasn’t buying the tickets directly with the company."
Cons: "Anything, terrible flights as they gave us terrible seats."
Pros: "EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY"
Cons: "TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL"
Cons: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Pros: "The crew were friendly."
Cons: "The delay"
Pros: "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"
Cons: "The line at the checking counter in Rome was moving very slowly. The person at the counter was a nice person, though. I think they need more people there."
Pros: "Clean plane, pleasant staff, excellent movie selection. food better than most."
Pros: "The flight was quick."
Cons: "It was incredibly close."
Pros: "The crew was super friendly."
Cons: "We didn't start boarding until the scheduled departure time. Made my connection much tighter than it needed to be."
Cons: "There was very little leg room - far less than a standard flight. Granted, I'm tall but be warned if you are flying British Airlines and it really is Iberia"
Cons: "Space between seats too small, the food was not good."
Cons: "arrival and departure times, overall service"
Pros: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Pros: "Fine for what you paid for"
Cons: "Seat recliner broken at 21B so seat will not stay in upright position. Passenger bouncing through out flight banging my knees. Passenger behind continually kicking my seat, passing people grabbing seats and jerking it. NOT A FUN RIDE"
Pros: "The flight delayed for 2hours. I required the blanket but it was used with lots of hairs not really hygienic. The crew was not friendly and kind of rude."
Pros: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."
Pros: "Crew was very not ve however flight was delayed causing no us to run to our connecting flight to Miami."
Cons: "No free snacks were provided on this flight."
Pros: "The flight was great. The crew was very attentive and helpful."
Cons: "We wasted 20 min. with the checkin machine. It should be written somewhere that if you fly to the US, you have to go to the traditional check in line. After entering all the info, the machine crashed. It was frustrating."
Cons: "Flight was delayed over 2 hours. Entertainment was non-existent. They offered us pretzels which is hardly an inspiring food choice. Prior to boarding the airplane the alarm got triggered in the gate were waiting in, took over 10 min for them to deactivate it. Staff were seen just casually standing around."
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. My family of 6 really appreciated. They have earned our loyalty."
Pros: "Got to my destination"
Cons: "Many passengers luggage and mine did not arrive. Had to wait over 8 hours to recieve it."
Pros: "Staff was friendly and corteous. Out of three times I was flown with Iberia I can honestly said the service has improved tremendously. The crew members were polite and always ready to accommodate to your needs."
Pros: "The quality of the service from the crew was superb. It was comfortable, relaxing and the food was delicious."
Cons: "Hard to see how anything could have been done about this, but on my flight every seat was taken (except the one next to me) so I thought I'd have a little extra leg room....NOT!!! Then a 300-lb guy sits in the seat next to me. So for 11 hours I'm trapped by this guy's huge bulk and it was difficult to move my legs around any; very unpleasant. And I paid $45 to get that window seat instead of my original seat that had been randomly assigned!! I wish that airlines provided a couple seats for tall people, because our height is a kind of disability given the cramped seating (which average height people complain about)."
Cons: "The crew was unfriendly and pretty much not seen on the flight except for meal service and prior to landing. Drinks were only offered with meal service. The flight was 8+ hours and I was only given a beverage 3 times. Additionally questions were answered almost condescendingly. Perhaps the problem is that our flight from Pittsburgh to Rome was on Canadian Air and they set the bar high in terms of comfort and service."
Cons: "I'd really like to see specific baggage allowance written on the ticket or confirmation letter. That was very frustrating that it wasn't specifically listed. Especially with multi-city trip, having to go look up each leg and try to remember allowances, would have been better if it was just listed al"
Pros: "Delightful crew."
Cons: "Decent dinner in business class, but pretty awful breakfast omelette. I didn’t figure out what should have been complete adjustability of seats, & crew could not help,"
Cons: "Long delay."
Pros: "the crew is definitely trying to be more at help and be nice"
Cons: "food is bad comfort is bad (old news) my entertainment system didn't work and they could not help me; they even offered the form to fill in"
Pros: "Service in first class was good."
Cons: "Hour delayed flight and old plane."
Pros: "The seats were comfortable with adequate cushioning."
Cons: "The drinks served in plastic cups were tiny."
Cons: "Only one bathroom open for many passengers in the back. Small seats and huge people, so uncomfortable. A lot of turbulence."
Pros: "Flight landed on time"
Cons: "Entertainment system was down. This created chaos for some families sitting nearby. The crew told us to complete a survey about the difficulties in order to chose a small token for compensation. When completing the survey, an automatic message popped up that stated that there were no problems on the flight."
Cons: "At boarding/check-inn there was inly one young women to handle the crowd of passengers boarding. She was over worked, but did real welll!!!"
Pros: "It was the ride of a lifetime the crew did something Unfathomable the flight wasn't delayed 75 minutes they actually left before their designated time which I Thought was just astonishing flight attendants were The pinnicale of what an employee of united Should be. Thanks for getting back right before 6"
Pros: "On time takeoff, landing. Smooth flight. Great crew. Good food even in Economy."
Cons: "All was close to perfect."
Pros: "Very friendly staff. Very smooth bag check. It was crowded but the line moved quickly. Boarding was very organized and easy to maneuver. The flight was very enjoyable and we actually landed 20 minutes early. United has once again provided an excellent flying experience!"
Cons: "There was no part of the entire united experience I did not like."
Pros: "We really enjoyed the bassinet for our 10-month old son who slept the entire flight. Crew was very helpful in setting it up for us."
Pros: "Food was okay, Entertainment available for individual screens was great"
Cons: "Boarding chaotic / slow, should have been cancelled earlier when the flight was 90% not going to take off that day. Accomodations for cancelled flight okay, not anything to talk about. Should have been compensated with more for the cancelled flight since it caused many to miss work the following day. $200 in damages isn't sufficient."
Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"
Pros: "Very efficient personnel. Clean plane, nice big bathroom."
Cons: "I politely asked the attendant if they might have coconut or almond milk and felt like I was laughed at."
Cons: "We was almost 2hrs into the flight headed to Punta Cana from D.C. The plane was turned around and taken back to D.C due to air conditioning problems. Which made. I sense to me. I lost a full day or vacation, activities and private boat ride I was a guess speaker at."
Cons: "5h flight delay"
Pros: "The flight attendants were fairly nice and understanding .!"
Cons: "At first the flight was okay with minimal tuberlance , later in the flight the pilot seem as if she lost control at one point . Not to mention the landing was by far the worst landing ever . We were late and the landing was horrible , I thought we were going to crash. On top of that we were late which was a big inconvenience to find out my flight was a four hour delay and I had to be at work. I'm very unhappy . No reimbursement , no change of flight no courtesy flight. This is my first time flying and I'm NOT impressed at all.! I watch the girl throw around our luggage with mine being damaged as I watched her throw my bag around .! That is unfair and by far the worst experience ever!"
Cons: "Having a 3,5 hour delay."
Pros: "Good flight and good crew."
Pros: "Direct TV was on the seat monitor and it was distracting and annoying."
Cons: "My flight was delayed multiple times, a layover that was only supposed to be 2 hours and 15 minutes turned into 4 hours I'm very disappointed"
Cons: "Very small plane with very small seats"
Pros: "The flight attendant was fantastic, she was up beat and very nice. It was a nice quick flight."
Pros: "Flights were on time. Staff friendly and helpful. Cabin was clean"
Pros: "Very attentive, great food selection, very clean toilets for the entire flight. I will happily upgrade to Business class for my next overseas flight."
Cons: "We were not told about the 20 min delay over the speaker from Newark to Flint Flight attendant basically ignored us for drinks and picking up garbage Newark to Flint"
Pros: "After get in the air plain was good"
Cons: "That I was dealy for a day , and had to book my flight next day !!!!!"
Pros: "The flight, the service, the attendants - everyone was kind and stress-free with the holiday rush. Flight was a touch delayed, but that's to be expected. I'm impressed by the way United does things."
Cons: "BUT WHY DO THEY PUT CREAM CHEESE ON EVERY MEAL? WHY?"
Cons: "United Express (Skywest Airlines in the SFO area) is simply unreliable. This time the flight was 3 hours late. With United Express (Skywest), the only thing you can count on are cancellations and delays."
Cons: "Showed up at airport w 2 15 yr olds traveling alone. We're told we needed to pay $150 each way. We were NOT told when tix were purchased. Accused of lying about the girls ages when we booked. Tix were booked and paid by two different parents and times. Agent relented and waived fee. At the gate we were again challenged and had to go thru it all again. No more United for us!"
Cons: "food was very spicy. Asian meal was horrible for me & all around me"
Cons: "3 hr delay. Economy plus section was a bit cramped The seat cushions should be softer....or maybe it was the 8 hr flight."
Cons: "Terrible flight. Small seats, no free tv or movies, no food, a/c not working well. Felt like cattle. Horrible experience. Never fly on United again. Frequent traveler. All I received from United was a headache and embarrassment that it's an American Airline."
Pros: "Seat comfort. Crew was much nicer than crew I had out Houston on previous trip."
Cons: "I put 3's on food and entertainment because it wasn't used partially due to availability. I wasn't able to download app and personal headphones ended up being checked due to small plane so couldn't listen to anything. I wasn't partial to food options so didn't get to eat"
Pros: "Crew very accomodating."
Cons: "Meal was awful and we are not picky eaters."
Pros: "Nonstop flight! Nice and cool on the plane. The movies/entertainment were pretty good. Flight attendants were pleasant. This flight had its own security line at the airport! No waiting at all to go through security."
Cons: "It was delayed about 2 hours. The boarding process was a bit chaotic- partly because of the layout of the airport. The waiting area was small so it got congested quickly when 3 flights were boarding at the same time. Even though United checked us in by group number, we had to board a bus to get to the plane. So, the group number system wasn't really enforced when we actually got on the plane -- more like first come, first served at that point. First class and business class did get to go ahead on a different bus. We also had to climb stairs from the tarmac - could be an issue for the disabled."
Pros: "They worked hard to try and get people to their connecting flights since there was a delay"
Cons: "They were overbooked They delayed my flight by about 20-30 minutes"
Cons: "I had to pay for watching movies which says was for free."
Pros: "I scanned my boarding pass with my cellphone."
Cons: "The flight attendants weren't friendly. They were rude. They NEVER shared their expectations for good passengers. Instead they just wasted a lot of time correcting passengers' bad behaviors. Got half a cup of juice with lots of ice. Thirsty all the time. I never could go and use the restroom."
Pros: "The Precheck & the on board staff service."
Cons: "The headphones were a bit uncomfortable. Could improve quality!! For long flights entertainment is essential. Thank you."
Pros: "The aircraft was spacious and comfortable."
Cons: "To much waiting for boarding. The delays also were very annoying ."
Pros: "Missed connection due to weather. I was put on another flight no problem"
Cons: "Didnt know my luggage arrived prior to my arrival on the flight I missed"
Pros: "The flight attendant was great! Pleasant, polite and professional!"
Cons: "The flight from ORD to ABE was on a plane with expired maintenance logs or inspections? We were delayed 2 hours in arriving for what seemed like a pilots lax in paperwork. But what does a customer expect from an airline who knows they that customer by the balls?"
Cons: "They lie about carry luggage space. The somehow don't want the overhead space to be full and force your luggage to be checked in when boarding. You'll end up spend possibly 20 more minutes waiting for your luggage after arrive."
Pros: "My stuartist was wonderful."
Cons: "Seats arent very comfortable"
Cons: "considerate steward checked for wheelchair at ORD"
Airlines flying from Italy to Allentown have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Italy to Allentown
Masks required on board, masks provided on flights from Italy to Allentown
Social distancing seating
Middle seats unavailable to book on flights from Italy to Allentown
Testing for antibodies, testing for symptoms for flights from Italy to Allentown
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