Daily cleaning, installation of cabin HEPA filters on flights from Europe to Indianapolis
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Scores according to KAYAK customer reviews
Pros: "Yes the crew was amazing and food was good"
Cons: "Rest area could had been better"
Pros: "The crew really cares about their passengers"
Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."
Pros: "Everything is excellent"
Cons: "All is well"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Cons: "Toilets needs air freshener as so many passengers use them."
Pros: "No WiFi in most of the flight duration"
Cons: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"
Cons: "Qatar Airways always goes beyond expectations in every detail of its serivices . Always top niche of Aviation company and wonderful travel experience."
Pros: "Plenty of beverage service and food was very good."
Cons: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Cons: "Seat comfort was not very good.. and food was bad"
Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Cons: "Took long time to provide food & water."
Pros: "Good attention from cabin crew and good food"
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "Went out of their way to be helpful"
Pros: "Good food and good hospitality"
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Cons: "Theyt cancelled my trip"
Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pros: "Need to give people cheap access to wifi"
Pros: "Excellent friendly service"
Pros: "food, crew ."
Cons: "entertainment choices for Hollywood movies are limited."
Cons: "this time food was not that good which when traveled before."
Pros: "Very Good Company"
Cons: "my flight was delay 24 hours"
Pros: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Cons: "both flights had 2 hours delay... also lugages cames with next flight."
Cons: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"
Pros: "Stuardess verry nice, exceptional"
Pros: "We departed late and therefore missed the connection. The staff met me and made arrangement for hotel accommodations till the next available flight. No haggling was necessary. staff on ground and in air sought to be helpful. Price of ticket was very affordable. Seating comfortable."
Cons: "Comparing to Emirates airlines...Movie choices were very limited. Only 2 new movies available. Food was poor at best. This was my second trip with Qatar. First trip...my iPad was stolen from baggage. Airline have had no solution. I prefer Emirates."
Pros: "The flight crew was great. They were very kind."
Cons: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Pros: "Service always attentive , availability of food on demand outside scheduled meals ."
Cons: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Pros: "I loved the hospitality and the smooth comfortable flight. The plane was full but there was enough space for everyone to relax comfortably during the flight."
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."
Pros: "Great crew members.. Very helpful"
Cons: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Pros: "Almost everything"
Cons: "Dont have special food for little ones."
Pros: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"
Pros: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Cons: "The entertainment system is poor. Hardly any movies/shows worth watching."
Pros: "I like that there are multiple bathrooms onboard."
Cons: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Nice crew"
Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Pros: "The crew was outstanding and the good choices were excellent"
Cons: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "I liked the movies"
Cons: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "Good overall"
Pros: "Great attentive service, good food and in-flight entertainment"
Pros: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Cons: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Pros: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Cons: "There was a boarding delay but flight still arrived in Hong Kong on time."
Pros: "A smoothtrip run by great staff."
Cons: "Thé food was rather stodgy overall."
Pros: "Everything was good in this flight"
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Cons: "Seats were tight."
Pros: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Cons: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Cons: "Older media entertainment screen with hard to use touch interface."
Pros: "The selection of entertainment"
Cons: "My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything."
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Cons: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Cons: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Pros: "The onboard crew were lovely."
Cons: "Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "Quality of service was good in the plane"
Cons: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"
Pros: "Great Service. Truly enjoyed Economy plus!"
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Pros: "Good entertainment, food and in-flight crew"
Cons: "Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral."
Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"
Cons: "A plane from 1960? No entertainment center!"
Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Pros: "Good Virgin experience though food was not brilliant"
Cons: "Seating was very uncomfortable. Hardly any padding in the seats and very little leg room. Far worse than any previous Virgin flight."
Pros: "Efficient service"
Cons: "Entertainment screens were of poor quality"
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "Smooth boarding process"
Cons: "Delays caused us to miss our flight from London to Vienna"
Pros: "1st class, what's not to like?"
Pros: "Wifi worked very well"
Cons: "Jave to pay for everything on an overseas flight"
Cons: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Cons: "For an international flight, the plane was too small, cramped and uncomfortable. Food had to be purchased. No entertainment what so ever. Previous I took a VA flight to Perth from Melbourne. Same distance, bigger plane, entertainment on seat backs and a meal. This flight soured me."
Pros: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"
Pros: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Cons: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Cons: "Why are there no plug-ins?! That was very disappointing..."
Pros: "Not much not to like about this experience except for cramped seating in coach."
Pros: "Service, food, etched all fine"
Cons: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Cons: "Drink service"
Cons: "movie selection could have been better."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "Good variety and quality meals during the flight as well as a super array of entertainment"
Cons: "The seats lack cushion so a 7 hour flight gets quite painfully after a while"
Pros: "The crew was great!"
Cons: "I didn't get to continue the series I started watching on an earlier flight, as this plane had more limited options. We also waited on the tarmac an long time before take-off, waiting for a part to be delivered to our plane so we could take it to Indianapolis with us."
Cons: "They ran out of food by the time they got to the back of the plane."
Cons: "The international flights plane was much older - janky outdated screen that’s hard to use, zero leg room, and usb outlets that didn’t work. Also the WiFi kept dropping. The delta staff, food service and nice extras like warm cookies and towels were excellent."
Cons: "Working USB ports. On time departure."
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "The food. And services."
Cons: "Upgrade for customers like me. For next fly to first class."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "Crew was very upbeat and helpful"
Pros: "The flight timings and the arrival time"
Pros: "the crew was excellent the boarding was satisfactory"
Cons: "everything was from satisfactory to excellent"
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Pros: "They ran out of my preferred menu choice for the first meal. Martha went out of her way to bring my first choice for the second meal, which was very thoughtful. Nancy brought my friend an extra meal."
Cons: "I thought there would be more new releases to watch, but overall the selection was good."
Pros: "Delta in Orlando is awesome!"
Pros: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
Pros: "Everything good"
Pros: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Pros: "Delta’s notifications are very timely and helpful. They even tell you when your bags are on the plane and at baggage claim."
Pros: "Perfectly on time. Good food and very good friendly service!"
Pros: "Direct flight from CDG to IND."
Pros: "They ran out of salads so that was a little disappointing."
Cons: "The flight would be more comfortable if we had more leg room."
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Direct flight from Indy to CDG is great."
Cons: "Always delays in between transfers from Mexico City"
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
Pros: "I araised safely in New York and all my luggage finally arrived. I suppose that is good but so much else was bad, very bad."
Cons: "The morning of my flight I got a notice the departures time was changed by one hour later but to still arrive at the airport at the same time. So I ended up spending almost four hours at the airport before leaving. Boarding was a mess as "groups" were not called but everyone just rushed the gate in mass and we're let on. Staff were functional but looked and acted surly. It was a functional flight in that I arrived at my destination but it was not managed and I did not feel my business was wanted-only my money."
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"
Pros: "The comfort, space, quiet, snacks"
Pros: "On time arrival"
Pros: "Boarding was easy"
Cons: "Small seats with very little room and no ability to recline"
Pros: "Updated plane. Had usb charging available!!"
Pros: "Crew was very nice and accomodating"
Cons: "Entertainment system was very poor. Quality of sound and picture were substandard. Could not understand or see the movies. Seat were uncomfortable and boarding in Atlanta was very poorly handled. Probably will not fly Delta again although we have frequent flyer status."
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
Cons: "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
Pros: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Cons: "Very small spaces for everything."
Cons: "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The plane wasn't ice cold, which was a nice change."
Cons: "I couldn't close my air vent unless I wanted to hear a nice whistling sound for the duration of the flight. So I just left it open, no big deal."
Pros: "The crew was friendly and willing to serve."
Cons: "Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats."
Cons: "I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all."
Cons: "Best airline! More space between seats. Great service. Great meals and snacks and overall excellent experience! I've travel a lot and no other airline in North America comes close! Thanks!!"
Pros: "Delayed bad"
Cons: "Keep time scheduled"
Pros: "The food was better than most other airlines"
Cons: "The boarding process is confusing. Checking the passports separately in the same area boarding lead to a lot of congestion and confusion. The boarding pass reading machines often didn't work. It looked like passengers in higher classes couldn't use the economy machines."
Pros: "Everything, I love Lufthansa"
Cons: "Seats are super tight and very uncomfortable for tall people."
Cons: "More leg room"
Pros: "I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts."
Cons: "United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights."
Pros: "Crew was good"
Cons: "No entertainment at all, food was bad"
Cons: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."
Pros: "Food was good but not enough."
Cons: "Entertainment system was not working."
Cons: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Cons: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Pros: "Airy plane. on time. Good service. Flight wasn't full"
Pros: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Cons: "Just typically being on a plane not much can do about the space in economy"
Pros: "Food and boarding"
Cons: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Pros: "Excellent service during the two hour trip. No complaints whatsoever!"
Cons: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pros: "They’re very polite persons"
Cons: "The way they treat people"
Pros: "I believe Lufthansa does more than the majority of other airlines for economy class passengers."
Cons: "There was nothing I didn't like."
Pros: "Great Service Great Stuff will continue with LH in the future"
Pros: "Every time I fly Lufthansa I am super pleased with the food. All other aspects fine too."
Pros: "Good plane and service"
Cons: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Pros: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Pros: "Staff is super friendly and works hard to accommodate your needs. This flight also so happened to be empty so I got to lay down and nap haha."
Cons: "Nothing. Everything is great. I'm just writing these words so my review hits 50 characters."
Pros: "hot food and some complimentary alcoholic beverages"
Pros: "Luftahnsa is great. I can’t seem to get our system to recognize the two Condor is abysmal"
Cons: "Plane was delayed forcing me to run to my connecting flight"
Cons: "No entertainment"
Cons: "Flight delayed by about an hour"
Pros: "Quick boarding"
Cons: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Pros: "Although the departure was a little bit bumpy, the snack was tasty!"
Pros: "there was food on the plane, which was quite o.k. and the crew was very friendly."
Cons: "Flight was delayed as it arrived too late. the boarding therefore, was a bit hectic, especially as Lufthansa does not make boarding according to zones or group numbers like most of the other major airlines."
Pros: "Extremely nice staff starting from check-in and till the end of flight, everything was perfectly on time"
Pros: "Punctual, efficient, Lufthansa never fail to deliver."
Pros: "Very organized"
Pros: "Everything! The food was nice, I liked the entertainment too!"
Cons: "That my fellow passenger took some of my limited space due to being obese:("
Cons: "N/A because we missed the flight."
Pros: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Cons: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Pros: "Extra luggage at not extra charge. Good food... Love the crew"
Cons: "Messy boarding"
Cons: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Pros: "Fast the boarding process all in time good food"
Cons: "All was alright"
Cons: "Very long lines while checking in"
Pros: "The flight attendants were very friendly and welcoming and eager to help. The flight was comfortable and had nice accommodations."
Cons: "The breakfast meal was a little different."
Pros: "Please do it more easy for the costumers"
Cons: "The people who have baggage for check in can do it since the beginin the travel gol and back"
Pros: "The plane was very comfortable, and I had plenty of space, because I was sitting near to the exit door. The service and the crew were just great. I love traveling with Lufthansa."
Pros: "Friendly staff and comfortable trip"
Pros: "Short and Smooth Flight"
Pros: "The name of the company"
Cons: "I has a flight between mad to franfurt connection to Miami. And lufthansa never advise me that the first leg of my trip was cancelled."
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Cons: "Allow business passenger to use front bathroom."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Cons: "Flight got cancelled"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Cons: "Everything was good"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Cons: "lost baggage"
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Good flight, very attentive crew."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Cons: "Didn’t happen."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "Pleasant flight"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Easy Boarding"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "OLD plane without comfort or entertainment"
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Service was good"
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Airlines flying from Europe to Indianapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Indianapolis
Masks required on board, masks provided on flights from Europe to Indianapolis
Social distancing seating
Middle seats unavailable to book on flights from Europe to Indianapolis
Testing for antibodies, testing for symptoms for flights from Europe to Indianapolis
Waiving of change fees. Search flexible flights from Europe to Indianapolis