There was a little turbulence taking off and landing but mostly it was too late for me to make my connecting flight to Greensboro. Everything else was excellent.
The seats were very nice in premium economy. The service was good. The flight was slightly bumpy. Would have appreciated more updates from the pilots.
I missed my flight and had to buy new tickets Rome- Boston
Crew was great! Good meals. Had room to stretch out
The economy seat was much less comfortable for an international flight in terms of recline and moving space when food tray is expanded. Per entertainment, it would be amazing if I could connect my Bluetooth headset or ear phones to the entertainment screen. Or provide in-flight wifi to connect directly from my own device.
Horrible, absolutely horrible. The airline overbooked the flight, did NOT assign seats and boarding was a hot mess with lots of confused passengers. There was no "large plane" gate for us, the 500+ passengers were squeezed in a small hold room area, and multiple busses had to shuttle us to the other side of the airfield, where boarding of the plane, that was parked on the ramp, took place in rain. The old plane had a broken seat, that the technicians tried to fix - with no success - resulting in a 50min delay. The flight attendant with heart shaped earnings with German flag was screaming on the passengers without a reason, was extremely rude and entitled the entire flight. The food was junk. I hope I don't have to fly United ever again.
The clerk at check in for my bags was very rude. My credit card was hacked during my vacation and she told me it was not possible to pay in cash for my bag. “You bought the cheapest ticket, you should have bought a ticket that included a bag. If you cannot pay with a credit card, we will not let you on this flight”. She spoke to her supervisor and then told me , I could ask other passengers, if they would use their credit card to check my bag. I had to beg 5 different people, till one agreed to use their credit card. I payed them cash of course. This was a very stressful and humiliating experience for me. I strongly suggest you build in some kind of provision for travelers who got robbed.
Terrific in every way. On time, professional staff, multiple movie options to select, great food and drink.
Business class would have been better , poor quality blanket , services
Flight was on time. Staff were friendly. I paid for Economy Plus but was required to check my standard carry-on luggage due to lack of space on the aircraft. This cost me 30 minutes, unexpectedly, in waiting at the baggage claim. This experience did not meet my expectations.
We missed our connecting flight in Frankfurt do to security and all hell ensued then.we got rebooked to Washington got there round 10 am ish didn't find out till 630 we were rerouted to United!! Then we started getting updates
Movie selection was nice and chicken with rice dinner was good. I did not like the pizza thing they served for breakfast/lunch. It was like a hot pocket but mostly bread. A small sandwich or cheese and cracker snack and fruit etc would have been much better. Also they did not announce trash pick up so a lot of trash was left by everyone when departing.
Too tight connection. Lufthansa staff pulled 12 of us out of passport control that had tight connections and took us about 1/3 mile AWAY from our gates and put us in another slow, long line. Needless to say all of us missed our flights and the Customer “Service” staff was rude and not helpful at all. Was rebooked from a direct flight to one w a 6hr layover. Asked about an other option that was on my app and was told to book it myself online (which would be $300 extra pp!!). Got rebooked again w a tight connection which was also missed. Rebooked into middle seats that didn’t recline for 9 hr flight!! No compensation (and we paid for seats!) Ended up taking 26hrs to get home from Europe to North Carolina! No longer a fan of Lufthansa—2nd time having these kind of issues w them!
Paid $35 for wifi but wifi didn’t work. Stressful dealing with work mess and no service. Otherwise normal
The food on this flight was better than what we had getting to Rome. The flight was comfortable and the staff was great. One of the staff members was a stickler about the blankets in the aisle, which I get, but still. Overall, great flight and will fly with them again!
The legroom was lacking and the entertainment system lacked adequate selection of older films. Modern films are generally not very good.
Flight was delayed by several hours and then cancelled due to weather. But Staff was very helpful getting me on a different flight. United should offer food coupons and tooth brush and paste for stranded passengers
Excellent service; they helped me reschedule so I can fly in an earlier flight
Insulting. Lufthansa flight from Munich to EWR had us getting our luggage when we were told in Florence that it would follow us to Indianapolis. It did not. Then very slow security in EWR caused me and three other passengers from Lufthansa flight from Munich to miss the boarding closure. Behind me were two elderly grandparents and their ten year old grandson. We were all refused entry on a plane to Indy that was still at the gate. The doors had not even closed inside the terminal yet. No apologies or compensation offered. Not even a meal voucher let alone a free hotel stay for our inconvenience. I m not sure what the other three passengers behind me did ( they were elderly with a grandson, recall), but I stated 12 hours overnight in a chilly EWR airport until next flight to Indy at 850 next morning.
Crew put us on earlier flight that helped a lot
