The cancellation was disappointing but the arrangement afterwards was prompt and efficient. The seats arrangement were good. I still need to read further the details of how to get the compensation. All the flights taken were 100% delayed, not to mention the one that was cancelled. I couldn't sleep much in the flight from Abu Dhabi to Hong Kong because the egornomic design of the seat is not very comfy. Although there is more leg room, the seat itself was too tight and too hard. I suppose it would be the design of the seat that needs further improvements. The service of the crew and the boarding was good. The food on the flight from Amsterdam to Abu Dhabi was better maybe because the flight was in the morning, the food feels much fresher to the palate. And it was tastier.
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Even though we arrived early and checked in, for some unexplained reason, our bags were removed from the plane and put on the next flight. It took over 12 hours after arriving to get our bags.
Your survey needs a N/A option. I didn’t use the entertainment or eat food.
20 year old 737 but really poor service from the flight attendants who must have been new.
We had a terrible experience. The flight was delayed several hours, so we missed our connection. We were told to wait at the airport. At around 11:00 pm, the flight was cancelled. There were no available seats out of Jackson for the next two days. Fortunately, we had the foresight to rebook on United for the next day. However, we had to spend a long day at the airport and an overnight at a mediocre hotel. It was a miserable way to spend part of our vacation. We also sacrificed our $450 deposit on our California hotel because we could not get there.
Crew was absolutely fantastic and we’re so welcoming and friendly ❤️
THEY FAILED ME AND I NEVER GOT ON THE FLIGHT BECAUSE IT WAS SO DELAYED! I ENDED UP HAVING TO PAY OUT OF POCKET FOR A HOTEL AND STAY IN NASHVILLE TO CATCH A FLIGHT FOR THE FOLLOWING DAY. DELTA IS POOR CUSTOMER SERVICE>
I was in first class and literally the men behind me were so aggressively loud I moved myself to economy. This has become so common on Delta - people using audio without headphones, and men on 12am / late night flights drinking and yelling to talk to each other which prevents anyone around them from resting. Pretty crazy to have to move from first to economy (poorer service, less comfort...). Wild wild. Looking into other airlines.
First flight out and was 85 minutes delayed. Notification came out way too late
Departure was delayed resulting in me missing my connection. Delta did not autimatically find me another flight.
This flight was a first class choice and left much to be desired. Seat backs on seats were falling apart and torn. Seats actually didn't come to a "full & upright position". Pull out table was sprung. Not any significant leg room. All in all we were on an obviously older plane and felt overcharged for what we received as first class.
First time flying business class. Very comfortable for our long flight to Europe.
Not a United thing, but late afternoon departures from Denver with thunderstorms is always prone to delays.
Kayak booked this flight with only 1h 20min layover in Chicago. This made it impossible for me and several other passengers to reach this flight. Moreover, the gate closed boarding in spite of several passengers still on their way without waiting even one more minute. However, the plane departed with 20min (!) delay, i.e., there would have been at least 15 min time to let the delayed passengers board without causing any delays. I complained and as a "thank you" the attendent booked us on the last (!) flight to Indianapolis ~7h later! Thankfully, I caught the spitefulness and the United customer line rebooked the flight to an earlier flight. Although I can't grade this particular flight since I never had a chance to take it, Kayak made the mistake of a too short layover and the crew at the gate was awful.
Sitting in coach even in the larger leg space is extremely uncomfortable and the staff pay no attention.
Really delayed, no effort to support customers other than “sometimes we run late.”
It was serviceable, nothing special but nothing awful on this leg.
On boarding crew at the airport called in the boarding numbers too early meaning before the previous line was completed resulting in later numbers getting to board ahead. Also she asked those who boarded from number 3 to have the tags in their carry-on bags and leave it in the jet bridge. Most of the overhead bins were empty though. This is more work for the ground staff in addition to more inconvenience for passengers waiting to get their carry-ons from the jet bridge.
Boarding time was delayed in more than two hours. Then another hour on the ground before take off. Wi-fi was not working throughout the flight. Business class in even rows by the window are not so comfortable. And space for feet always feel tight. Had a meeting in New York early the following day with multiple people and had to request a delayed start.
The flight was excellent. Their was no service as we boarded, the flight attendants spent about 30 minutes just taking and not really caring that the cabin was about 80 degrees and did not offered any beverage to first class passengers or any passenger. The flight from DEN to ONT is not long but not under an hour, we received one drink and bag of chips if you were lucky. I was in first class…. I did leave my hat on the plane and it only took less than five minutes for a United rep to locate and bring it to me.
737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.
The flight was delayed by about an hour due to a maintenance issue which later then required a change of planes. The crew was great and friendly. The in-flight entertainment did not play properly on Apple Vision Pro in a Safari browser. Although the movie trailers would play fine, the actual movies themselves just had a black screen with audio. There must be something with copy protection or something that isn’t compatible with the Safari browser on Apple Vision Pro. The free inflight Wi-Fi for American Airlines Advantage members is a nice bonus. and is great that they aren’t charging extra for things that have become basic utilities in 2026, like internet access.
DCA-LAX No screen on a 5 hour flight (almost) no food for sale on a 5 hour flight (practically) no wifi coverage or speed on a 5 hour flight I should have gotten my money back, shame on American
Delayed flight led to missed connection which led to new flight with 3 hours of delay so our family of 5 went from a 7pm arrival time to 1am Absolutely terrible yet again.
Flight was good, little delayed because of busy plane traffic
I had ridiculously long body search because I have knee and hip replacements
The crew was very kind, but no in-flight entertainment monitors and a 2 hour and 30 minute delay was extremely frustrating.
The flight was fine. This survey is not. There is no option for N/A so items which don’t apply to my experience still must be rated. In those instances I give a “3” rating which ultimately skews the results.
First world problems, but still… We were seated in first class and asked for a cocktail on a very short, 50 minute flight. After our drink order was taken, a half hour went by, and we noticed that every other person in the small plane had been served except for us. We got up to ask about it, the drinks finally came, then were taken away three minutes later since the flight was so short. Really strange situation, on the other hand, we were in Utah.
A thousand choices for movies and nothing to watch. I avoid 'R' rated shows and others with violence and sexual content, which results in a handful of flicks to view and I have them already.
Smoothe flight. Pilot and crew did a great job. Uncomfortable seat in this jet, felt worn out
Way too crampled. Charge more and put in less seats.
The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.
I have very bad experience with United because Vince two weeks that I did not receive my luggage yet
the blanket was great and pillow helped. really need a toothpick packed with meals
I was never able to use this flight. I booked my flight through KAYAK, using cheapfaresflights, and the agency did not book the ticket correctly. When I went to check in for my flight in Rome, my details had changed. My name was incorrect , and the itinerary was not what I had paid for. I was unable to board the flight and I had to purchase a second ticket at considerable expense. Unfortunately, no one at KAYAK or Cheapfaresflights was able to help me. They both shifted the blame on United Airlines, United Airlines was able to provide me a full detail that the error occurred on the travel agencies side. I consider this fraud and will pursue it further.
This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.
Very comfortable plane. The food was very good (for airplane food). The crew was great
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
Changed my seat assignment after I paid for window seats on both flights.
It never happened because my first connecting flight got cancelled which caused for me to miss this flight also.
