Cons: "Didn’t board back to front, I know the flights are packed, but it’s still faster and safer. Flight was delayed because of a bag count? How long can it take to empty it and re-pack it?"
Pros: "Very smooth flight on time"
Pros: "Jetblue is just amazing, lots of smiles, tv, free fast WiFi , free snacks and drinks !"
Cons: "More flights out of RIC."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Pros: "The crew was wonderful. They were quick to help when needed."
Cons: "The plug that connects to the headset was broken. The selection of movies could be better. Needed more family oriented programs."
Pros: "Spacious seats. Friendly crew."
Cons: "A lot of announcements on PA. Made it difficult to rest/sleep"
Pros: "On time service, decent plane with good crew"
Cons: "Satisfactory flight"
Cons: "Tv selection"
Pros: "Crew and amenities were great. Loved the snack and food options and the warm towel upon landing!"
Cons: "Takeoff was delayed by 30 mins and we taxiied on the runway for about 30 mins after landing"
Pros: "Airplane was very comfortable. Flight was delayed a bit, but airline kept us well informed."
Pros: "Everyone was friendly and kind. The flight was on-time."
Cons: "Nothing to complain about."
Pros: "Love my early morning flight. The seats were super comfortable and also not a bumpy flight. Love JetBlue!"
Cons: "Flight was delayed"
Cons: "No explanation given for delay."
Cons: "My television did not work the entire flight"
Pros: "Friendly staff"
Cons: "The chair was broken and keep going back"
Pros: "The pilot was on it, time for some new planes."
Cons: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."
Pros: "Friendly, down to earth staff that looks like their happy to be there, including Pilot."
Cons: "Every time my flight is always late and I usually have my family with me. An on time flight would be nice."
Pros: "Leg room entertainment and coffee"
Cons: "Three hour wait on plane due to maintenance issue. Pilot kept stating he thought it would be resolved in 15-20 minute. We were given water but not offered anything else. We were not given option to get off the plane nor given any compensation or good will gesture like a 25 Voucher etc. I was disappointed withJet Blue."
Pros: "Everything was on time and I slept the whole trip."
Pros: "They have cheezits and leg room and it's a quick direct flight"
Cons: "Male flight attendant seemed annoyed to be there. It wasn't obvious but as someone who works in the service industry I could tell he was being short with people and could have provided a much better experience if he wanted to be there. Intercom messages sounded like an annoyed demand because we were bad passengers not an announcement simply alerting us of the seatbelt sign being turned on again"
Cons: "Made it to my destination 2 hours later."
Cons: "Had to pick up gate-checked bag at carousel. But it arrived quickly."
Cons: "We were delayed for over two hours."
Pros: "Amazed with the attentiveness and comfort on the plane. The snacks were great had a few options that other airlines dont."
Cons: "Nothing! Completely satisfied with my flight."
Cons: "That we arrived 30 minutes early and had to taxi for 30 minutes until there was a gate. Annoying!"
Pros: "Left right on time."
Pros: "Check in crew at BOS was great - this team of folks is not on the rating, but wanted to call out that they were very friendly and helpful, one kind lady walking me thru the bag tag printing process when I hadn’t realized I needed to do that."
Cons: "The entertainment screen was distracting. I was trying to read and would have preferred that it was dark. I didn’t want to bother anyone to ask how to shut it off so I just put up with it. Is it possible to shut the screen off if you don’t want to use It?"
Pros: "JetBlue has the best snack options."
Pros: "Strong/ solid WiFi, great staff"
Cons: "Plane wouldn’t cool down, hot the entire 5 hours. Seats are uncomfortable and arrow. Hi"
Pros: "The professionalism of the crew while still having a good time and making it a great experience. Am a frequent flier and this is an airline I hope to travel on again very soon!"
Pros: "That I got home"
Cons: "It was bumpy and my mom is a very nervous person"
Pros: "more leg room, real snacks"
Cons: "horrible sound quality on the in flight movies/TV"
Pros: "Groundstaff at check in were very good. Quick and professional. Legroom was better than average without paying extra. Staff were very attentive and helpful."
Cons: "The system wouldn't let me check in online. I rang JetBlue,very unhelpful, they could find no record even though I gave them confirmation and flight details. They said try checking in with American airlines as the second leg of journey was with them,no good there either."
Pros: "Almost everything"
Cons: "No priority boarding for credit card holders"
Pros: "Everything was terrific...on time and a very smooth experience including the flight! Thank you!"
Pros: "Got a TSA Pre Check stamp on my ticket to start, flight was on time and the crew was professional and very accommodating."
Pros: "Friendly polite crew, good takeoff and landing, little turbulence. Our flight was delayed, but only by half an hour."
Cons: "Having to pay twice because I'm a person of size and hang only little over when most of the back of the plane was empty. I can see having to pay for the seat to reserve it, and having to pay if I'm using 2 seats and the plane is full otherwise, but if the flight isn't full, I should be able to get a refund for one of the seats. It's discrimination and it's not okay. Or, you know, have seats that fit all your customers. Also the SiriusXM sound was of extremely poor quality."
Pros: "I just really appreciate the staff ,the attitudes are wonderful always there ready to help you. And the airplanes are very comfortable and roomy. And it seems like my flights are always on time or early."
Pros: "TV sets JetBlue apart - except when it doesn't work. Snack choices are bad."
Cons: "No TV; plane was not clean - smelled like the toilet overflowed. And this was the first flight of the day - the plane was parked at the gate for over an hour prior to boarding."
Pros: "Professional, friendly, always on-time or earl, nothing lost ever.. Smooth flight. Always the BEST!"
Pros: "The service was good, the snacks are always good."
Cons: "It was a 9:15 pm flight, and was delayed about an hour due to maintenance issues. So it made for a later than expected arrival. But I am glad you took the care to make sure that everything was okay by changing the gate and putting us on another plane. The flight was the bumpiest I have had with JetBlue, but that was just due to the atmosphere."
Cons: "Night flights should include blankets and pillows. (at no extra cost) Just like a hotel. Traveling with bulky blankets and pillows in order to be able to sleep on a night flight is not always possible. JB provides eyemask and ear plugs, which is ridiculous. I can bring my own eyemask and ear plugs. I even paid extra for upgrade seats! The headrests are not adjustable and the recline is barely noticeable. It was a long 6 hour flight! No entertainment. I have flown other airlines to South America and been able to enjoy full feature recent release films, TV shows and games. Why can't JB figure out how to do that on their international flights? No meals. All other airlines offer meal service on their international flights. I pay as much for JB flights as I have for other airlines going to South America. The value for JB tickets just isn't there. To fly JB, picture yourself getting on board with your own pillows, blankets, entertainment and food. That about sums it up."
Pros: "Short flight"
Cons: "1 hour late"
Pros: "Crew were professional"
Cons: "Flight was late. 30 minutes waiting for a gate at Richmond"
Pros: "Craig in first cabin flight crew was amazing. :))))"
Pros: "Comfy, nice crew, attentive."
Cons: "My bag was damaged in transit"
Pros: "Food and snacks!!!!!"
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Cons: "Missed connection to SFO"
Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Cons: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Entertainment Meal service and quality"
Pros: "Legroom, lovely staff and all round good flight"
Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"
Pros: "The personal care and attention."
Cons: "Old movies and few entertainment choices"
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Pros: "The crew was excellent. Flight was quite comfortable. Nice attention to service"
Cons: "I would have appreciated another round of hot drinks."
Cons: "Food was terrible"
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "Staff was top notch in service and kindness"
Pros: "1st class, what's not to like?"
Cons: "Seats need more padding"
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Cons: "cabin was nice but cold"
Cons: "the seats are not as comfortable as those on new planes"
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "Entertainment was okay, flight crew was nice"
Cons: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Pros: "Food and beverage choices excellent"
Cons: "Cold draft at all times."
Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Pros: "The pilot kept us updated."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "Crew was good. Seat uncomfortable and hard."
Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"
Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"
Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"
Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Cons: "Wifi was completely useless. I prefer to pay to get simething."
Pros: "I had an awesome seat 10a with plenty of leg room."
Cons: "It was as good as can be expected."
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Pros: "Food was so good. Crew was also very nice."
Pros: "Entertainment and food and service were great."
Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Pros: "Amazing service and F&B offered was wonderful"
Pros: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Cons: "Space would have been really tight if not moved to bulkhead."
Pros: "Good crew, good service."
Cons: "No complaints!"
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "The cAbin attendant was really good"
Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"
Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "The flight was great from beginning to end. I have no complaints."
Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"
Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "Good films"
Cons: "Seats cramped, legroom bad"
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "See above..."
Cons: "See above"
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."
Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Pros: "Crew, food was good, comfort"
Cons: "The boarding .. We had to climb the steps to get in .. But the crew apologised"
Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Pros: "I like Delta empowering women."
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Pros: "Meal quality has improved"
Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."
Pros: "Service was good. Attendants polite. Information good."
Cons: "They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it"
Pros: "Cabin crew was attentive"
Cons: "Everything else. Airplane cleanliness, business class service mediocre. Awful on time record and indolent passenger services."
Cons: "From bogota to NY was delete 1 hour"
Pros: "The seats were comfortable and more variety when it comes to entertainment. And better head phones!!!"
Pros: "Check in crew"
Cons: "Be on time"
Pros: "El servicio y atención de cada persona de la aerolínea, inmejorable!"
Pros: "The sandwich was surprisingly delicious"
Pros: "Almost anything"
Cons: "Offer additional food option to buy, common a 10 hour flight with any snack or Alcoholic beverages common!"
Pros: "They were very helpful."
Cons: "More leg room."
Cons: "I was 40 minutes late, the crew was disrespectful with a little girl, also de pilot when he didn’t explain why we were late."
Pros: "Short easy flight. Good crew."
Cons: "Long line for checkin. I tried online checkin but did not receive email. Wanted aisle seat but ended up with window."
Pros: "The service from the crew and also Avianca staff in El Salvador are really nice, the flight was on time, the baggage was on time."
Cons: "The entertainment in that airplane (N492TA) is too bad for a 6 hours of flight, just one screen for every 4 rows, bad movies, the food wasn’t good taste, the airplane wasn’t well equipped for so long flight."
Cons: "Bathroom a little dirty but in middle of flight"
Pros: "Speed and On time"
Cons: "The plane"
Pros: "My first time flying on Avianca. American based carriers should take a look at Avianca’s playbook. Free hot towel given after take off, free pillow and blanket, a meal served with out a fee. Flight attendants make up and hair professionally styled, flight attendants offering to place bags in overhead bins. Customs forms handed out an hour into the flight not the last 30 minutes."
Pros: "Felt safe and comfortable."
Cons: "I need to contact someone in kayak! I went to check in on my flight and found that my flight was canceled by the company used to make the flight reservation and neither the company or kayak ever notified me! On top of that I was still charged for the ticket!! I need a refund and I would like to request a refund of the other ticket I was forced to get in order to get into the plan to reach my destination!"
Pros: "Todo excelente"
Cons: "No son tan puntuales"
Pros: "Great crew, flight and, onboard service."
Cons: "These are stripped down planes. They have nothing: entertainment, energy plugs, very little food and water."
Cons: "One hour late but inflight entertainment screen. Good hotels"
Cons: "My sister was not allowed to travel andI had to deplane with her. She had some wine in the VIP lounge and the crew decided they wiuld not take her ti Lima. She tried to appeal to the supervisor but it was imposible. She was not drunk. We believe that Avianca iverbookwd the flight and decide to use this as an excuse. Moreover, she has had bith knees operated in the last year and does mot move quickly and with difficulty. Any way, it was a disaster. Especially because we bought tge tickets whilw Avianca had its pilots in strike and we flew to Madrid on Iberua, because our origibal flight was cancelled."
Cons: "they changed my flight, and boarding take 2 hours, i hate this airline, three time i loose my time and money and they still own me money."
Cons: "The audio/video was broken. TVs were fuzzy and audio was horrible. Fuzzy white noise mixed with random sound. Tried personal and Avianca head phones...same result."
Cons: "Avianca went on strike over a dispute with their pilots. The company waited until a few hours prior to the trip to cancel the trip (which was paid for with 3 months in advance). This was a transatlantic flight so we were forced to buy a vastly expensive ticket in another airline (due to the last minute urgency) which was not direct. The flight was for my 80 year old mother. Avianca forced us to a ridiculous process to refund the monies and only did so after many disputes over the phone and 30 days later. Will never use this airline again."
Pros: "Everything perfect. The attention was puntual y nice"
Cons: "I purchased this ticket for my CEO's associate. She had to fly economy, but we had purchased business class tickets. Myself, I don't know what happened. Supposedly, there was an issue in Spain."
Cons: "There was a 4 hour delay"
Cons: "lamentablemente el viaje BOGOTA CARACAS Tuvo que ser reprogramado ya que la aerolinea dejo la ruta pero medieron otra alternativa con la cooperaccion deAA. LO QUE-NO FUNCIONA PARA NADA fue el SEGURO DE VUELO que tome a traves de Uds police EUSP2085184113 deALLIANZ que al sentirme varada en MADRID ya que el pasaje estaba interrupido LOS LLAME AL TELEFONO de EMERGENCI de USA y me dijeron que ellos no tenian nada que ver."
Pros: "After a 5 hr delayed in which the boarding and flying time get passing by without anyone acknowledging the constant delays, we had a safe and uneventful flight."
Cons: "No notification that there was a delayed until you checked at the counter. Rude attendants that would disregard questions regarding the delays and then offered $12 voucher for lunch as if they were doing us a favor. Our flight was delayed from 4pm until originally 7pm.. Then when 7pm came and went we had to continually ask at the counter, because no information was provided.. Kept being told just a few minutes until boarding and then when it was almost time to board, we couldn't because the flying crew was delayed going through security. SERIOUSLY.. wouldn't you think that after all the delays, the crew would have already been ready to board as soon as possible. For most of the passengers our delayed caused us to be at the airport for at least 8 hrs. Since they ask to check in at least 3 hrs. prior to departing... You tell me if $12 voucher is enough to hold off for 8 hrs. When a soft drink and a sandwich was at least $15.. and that was for the cheap ones. This was my first time flying Avianca and will be my last. At least AMERICAN AIRLINES gives flight vouchers even if they are only 2 hrs delayed. A $12 voucher is a JOKE.. and there were 3 of us in my family. And they acted as if they were giving you a free flight."
Pros: "La atencion del personal a bordo"
Cons: "Los asientos del B787 muy incómodos"
Pros: "Crew was outstanding"
Cons: "Priority Baggage was delivered with the regular baggage."
Cons: "There is not even a USB available..."
Pros: "The seats ARE LIE FLAT"
Cons: "The service is poor. seats need maintenance. The staff treats you poorly. It was like flying with people who dont like you"
Pros: "New 787 business cabin is great. Seats are comfortable, prices are amazing for what it is"
Cons: "Ground staff is awful"
Cons: "Cold food and not good"
Pros: "Excellent service, good food, just in time. Chairs are very comfortable and entertainment is excellent"
Pros: "Without a doubt Avianca's service is superior than other airlines"
Cons: "Limited selection of movies and series, the middle seat on the row is not comfortable is someone of your same size seats on the window seat."
Pros: "Very puntual the departure and the space they hace between the sits. It's important to me because i'm a large guy"
Cons: "Mayen the atention of the crew could be better in the travell"
Cons: "They don't let you finish your meal. Please wait more time before taking away the meal tray. Thanks"
Pros: "Good food and good service"
Cons: "Our flight was expected to arrive in San José at 3.55 pm with only one conecting flight in Bogotá. We arrived yo San José at 10.30pm with 1 extra stop un San Salvador and delayed flights un Madrid and Bogotá"
Pros: "Me encantó todo y recomiendo viajar con avianca siempre."
Cons: "Se retraso una hora"
Cons: "Seat, service & food."
Pros: "Tuvimos que dormir en Bogotá, por asuntos médicos,la aerolínea nos trato súper bien, se encargaron de nosotros totalmente, eso no tiene precio."
Cons: "Un poco los retrasos en salida."
Pros: "La atencion y el estado de los aviones. Los tiempos de embarque"
Cons: "En el vuelo de regreso tuvimos un retraso lo que nos hizo perder el vuelo de conexion. Sin embargo, nos ubivaron en un excelente hotel y avianca cargo con todos los gastos,"
Cons: "The chair was broken and I couldn't lean back"
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Cons: "Travelled business class and was ace experience"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "Everything is alright"
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "kLM staff was great."
Pros: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Cons: "Can't think of anything."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Cons: "We did not get two of baggage at the destination."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Really friendly staff. Great service"
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."