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Pros: "yes. great travel and crew"

Pros: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Cons: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Pros: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."

Cons: "Food was just not that great. Too many peppers in everything!"

Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."

Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"

Cons: "Good job keep it up"

Pros: "1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound."
Cons: "1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful."

Pros: "Awesome leg room in economy. Helpful staff."
Cons: "Main courses weren’t all the great."

Pros: "Everything"

Pros: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Cons: "not so much."

Pros: "Ambiance"

Pros: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Cons: "I cannot think of a single thing."

Cons: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."

Pros: "Nice"
Cons: "Everything ok"

Pros: "Food was excellent. Service was excellent."
Cons: "Entertainment was limited."

Pros: "The food"

Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"

Cons: "Too many security screenings including the airline’s itself.!!!"

Cons: "Everything !!!"

Pros: "Every thing is good in Qatar airways"

Pros: "Everything was great"
Cons: "Everything qas great"

Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"

Pros: "Liked everything."
Cons: "Nothing was wrong but excess bagage fee is high"

Pros: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Cons: "Delayed for 4.5 hours. Extremely bad customer service"

Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."

Pros: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Cons: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."

Pros: "Very courteous!"

Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."

Cons: "Requested Asian vegetarian mean but available was non vegetarian. Led screen did not working."

Pros: "-Cleanliness -on time arrival"
Cons: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."

Cons: "I did not like the entertainment because it did not work well!!!!!"

Pros: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful. Bravo! Planes are new and on time."
Cons: "Nothing"

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Pros: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."

Pros: "everything went perfect , tank you KAYAK"

Pros: "It was something unexpected"

Pros: "It was a long flight from US but was comfortable. Staff was courteous."

Pros: "Nice flight attendants, frequent fluid services."
Cons: "There was no Wifi in the plane."

Pros: "Was not a pleasant flight"
Cons: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."

Pros: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"

Pros: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Cons: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."

Pros: "New planes, Excellent Service"
Cons: "Meals could have been better"

Pros: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Cons: "I like every things"

Pros: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Cons: "No complaints whatsoever."

Cons: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"

Pros: "The crew was polite"
Cons: "I ordered a vegetarian meal and they didn't have one for me. The breakfast was terrible. Green beans and strawberry yoghurt!?"

Cons: "Seating"

Pros: "Seats were good, food was good. Entertainment system had had vast variety of movies."
Cons: "No internet. This is 2016 every small aircraft has this feature."

Pros: "Seat worked as designed Got some sleep Crew was helpful"
Cons: "Better selection of movies; too much violence, foul language, sex and nudity - a better reflection of the food life."

Pros: "Comfortable seats in Premium Economy."
Cons: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."

Pros: "Nothing"
Cons: "Arriving on time"

Pros: "Service was outstanding"
Cons: "It’s not the airline fault that our flight was delayed so many times. A 8 hour trip took us 13 hours."

Pros: "The seats are fairly comfortable, and the service was great."
Cons: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."

Cons: "The food service could have been better . Quality is poor ! There was one lunch service, breakfast service and one snack service through 19.5 hours of nonstop flight. We were hungry through out as the quantities were so little and barely there . The toilets were bad and didn’t even carry tissues"

Pros: "Crew were friendly and premium economy seats were spacious and comfortable"
Cons: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."

Pros: "Good meal and serve more food"
Cons: "Line up to the plane shouldbe in short time"

Cons: "flight delayed as usual"

Pros: "The seats are old .. the plane is old .. the flight was delayed 2 hours, food even in first class lounge is not apetising the menu has been cut significantly.. lettuce and tomato say that they are not sourced from China .. must be from India as the quality sucks"
Cons: "On time is an expectation that if you travel from HK to BKK on CX that it is always delayed .. common knowledge for people in Thailand.. this is bad"

Cons: "Left on first leg trip from NY to HK. 23 kg/ bag. Two bags per person. Next leg was HK to Malpensa. When I go to check in they tell me 30 kg. Total weight allowed. Very upsetting. I was asked to pay 12780.- HKD. Completely misleading and trapped. I will consider other airline in future."

Pros: "Having a single restroom in the economy plus section had folks climbing over each other, especially the bulkhead seats, all of the flight. Even the flight attendants had to climb over the bulkhead folks feet."
Cons: "The second security check before boarding had people jumping from their seat section to be checked, as the security staff weren't concerned about people's seating priority. It also seemed a couple of economy plus ladies sat in business class."

Pros: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."

Cons: "Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero."

Cons: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."

Pros: "Except for one time service everything else is good"

Pros: "Cleanliness and no disruptions"
Cons: "The crew were slow to clear the food trays"

Pros: "Friendly service on time flight"
Cons: "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"

Pros: "I paid for extra legroom so the seats were fine. The staff was fine."
Cons: "I flew United, not Cathay Pacific. The food. I have had much better food in all five other International trips I have taken in the last year."

Pros: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Cons: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."

Cons: "Continues to be incinsistent and spotty service."

Pros: "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
Cons: "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"

Pros: "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
Cons: "The food choices are well thought off. My only concern is the tenderness of the beef."

Pros: "The Denpasar Airport had been closed for days due to Ash/Volcano Agung, so luckily our Flight departed as planned, and on time. Was easily re-assigned a new seat (middle to aisle) at the gate. The staff was attentive and courteous."
Cons: "We had a roundtrip ticket from Denpasar to Bali. We were in Thailand when Bali's Mount Agung erupted and called Cathay Pacific requesting our fees be waived to change our return flight from Denpasar, Hong Kong, Newark to Bangkok-Hong Kong-Newark. Cathay Pacific said the fee to change our flight is $350, and plus the difference in the new ticket price. That option was very expensive. We were very stressed about returning to Bali due to the High Alert warnings. The Denpasar Airport was closed for days -- and our request was not unreasonable."

Cons: "The checkin supervisor at Ohare gave me a hard time given that am the only checking in. I felt I was profiled. Very unprofessional"

Pros: "Time Management and guidance. We enjoyed playing on screen. We viewed movie. How we are flying on Google maps. Hospitality is good."
Cons: "Nothing."

Pros: "All components of the trip were UpTo the expectations"
Cons: "Entertainment"

Pros: "Food better than qantas Good leg room Very attentive attendants Good range of movies"
Cons: "It was pretty good for the price"

Pros: "They were able to provide drinks and food at a timely matter"
Cons: "The long flight"

Pros: "I made it home"
Cons: "Next time I book a flight to make sure I pick a seat of my choosing or pay for a seat.. the seat that I was in was absolutely horrible"

Cons: "Less choices of movies"

Pros: "Comfortable seats, clean toilets, great service"
Cons: "Entertainment system is a little bit outdated. Not as good as was on the other flight where you can search for movies by keyword."

Pros: "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. Thanks Cathay!"

Pros: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."

Pros: "Love the plane, seats"
Cons: "Food has gone down"

Pros: "A350 is great."
Cons: "Service was not that great for business class a"

Pros: "Food was nice"
Cons: "Seat was uncomfortable, something was dripping on me by the end of the flight, could have been condensation? The passenger behind me had his shoes off the entire flight and put his feet in the space beside me near the window. His feet smelt like vinegar and sweaty socks. The passenger beside me was overweight and he spilled into my seat partially. All of this did not make for a comfortable flight but thankfully it wasn't too long."

Cons: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."

Pros: "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
Cons: "Boarding--but I never like the boarding process."

Pros: "Amazing service and food"
Cons: "Little cramped bit not bad"

Cons: "We were unable to check in online two days in advance as we were supposed to. Thus we almost did not get to sit together in a 16-hour flight."

Pros: "Airport cleanliness and free WiFi"
Cons: "Excellent cabine service"

Pros: "Crew was very nice."
Cons: "Missed connecting flight from Hong Kong to JFK. I was given another flight but had to wait seven hours. Meal vouchers did not cover enough for how long I waited. New flight was not direct like the original one so there was a layover in Vancouver. I was supposed to get back to New York on February 2nd at night, but arrived around 6:00am on the 3rd. This was a major inconvenience since I had school 3 hours after I arrived and then work. I would suggest to not have arriving flights and connecting departing flights less than hour and thirty minutes to two hours apart. Only for delay issues."

Pros: "Excellent job with the aircraft"

Pros: "Surprisingly the legspace was good enough. I am a 6 footer and i did not have much of a problem with leg space. With respect to entertainment , there were some good latest movies. The food and snacks were good."
Cons: "The crew needs to be little more polite. Except one girl rest of them , i felt was not as polite as they should be. The moat important thing about the flight is there was just one restroom in the center of the flight and obviously its always occupied. So most of the times you end up walking to the end of the plane to use the rest room."

Cons: "Blankets were very thin, although clean felt reused. Headphones were poor which meant if Someone in a near seat was talking couldn't hear through my headset despite volume being turned up."

Pros: "Check-in and Boarding was the most enjoyable portion of the flight."

Cons: "Needs more leg room"

Pros: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."

Pros: "This was the cheapest direct flight to Hong Kong so I bought it. Alsonivam a qantas member so got the points. It was a day trip for me to go so I wanted to get some sleep both ways. I'm 188cm and the seats are just a little bit close together to let you stretch your legs but ok. Entertainment system is good and window seat was ok."
Cons: "Meals are terrible - soft mushy potatoes and scrambled eggs need a revamp, device is s bit chuck it at you. Flight out was 1.15 hours late but suited me other people were put out."

Pros: "Not much"
Cons: "Uncomfortable flight, food, boarding, minimum entertainment"

Pros: "Complementary food, movies, shows, and beverages"

Pros: "I knew what to do without having been there before, thanks to electronic info available at my seat, in-flight announcements and signage at the airport."

Cons: "Not enough legroom or seating area... Obviously you are downsizing, hoping that people will spend more to upgrade."

Pros: "I was surprised by the amount of food included in the fare. I was not expecting two full meals. I also appreciated all the movie choices. Thanks for making a 14 hour flight bearable."

Pros: "Nothing"
Cons: "Everything"

Pros: "Relatively smooth flight. Good snacks at back of plane. Plenty of bathrooms. Crew were courteous and helpful."
Cons: "Headphone jack and USB charging jack didn't work. So wasn't able to watch any movies. Arm rest was broken. When the seat in front reclines it gets very tight forcing you to recline and do it to the person behind you. Needs refurbishing. The seats are in poor shape and are pretty tight."

Pros: "I like food and service of crew members"
Cons: "Yes I like it"

Pros: "Plane, when I boarded, at least in Coach, smelled like vendors hot-dog water. Took an hour and a half to be offered a drink of anything other than a bottle water. By the end of the flight, trash in the aisles, lavatories were nasty."
Cons: "See above"

Pros: "Great food and service, enjoyable flight home. Cabin was clean and seats as good as airlines are."
Cons: "What horrible uniforms...... they are shockers."

Pros: "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
Cons: "Wasn't able to complete on line check in."

Pros: "Qantas is my favorite airline. I will always fly with them given the choice."

Pros: "They had free wifi!"

Pros: "Loved the crew, very friendly and helpful. Liked having my own tv screen on the back of the seat. Food was great."
Cons: "Wish there was more leg room and ability to lie down. It was a 12-13 hour flight."

Pros: "I was worried about the long flight; but it went very well. The crew was so friendly and I felt very taken care of. The food services were well-timed. Awesome selection of movies and shows. We were provided a blanket, pillow, eye mask etc."
Cons: "I wish business class was not so expensive."

Pros: "Easy boarding. Good seats. Good entertainment."
Cons: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"

Pros: "Chargers in all the seats, great movies, great food."

Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"

Pros: "Thanks Qantas staff members. You all rock! I was seated next to a sick passager and I spoke to crew members from LA to Sydney. They were so understanding and told me to find an empty isle seat like I wanted!! They made my flight to Australia so comfortable! My veggies meals were all on time! Great experience with staff in domestic flights too!!. Flight from Gold Coast to Sydney was excellent. Great service, indeed !!!"
Cons: "N/a"

Pros: "Service was good and having open seats next to us made it manageable."
Cons: "Kids meals lacked vegetarian options"

Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."

Pros: "We were very needy due to being a large group with elderly passenger. The staff were very patient, tolerant and courteous with us"

Cons: "2 hours late leaving"

Pros: "Assistance is good."

Pros: "Nothing because this flight never happened."

Pros: "Everyone and everything"

Pros: "can't think of any."
Cons: "Food - hardened rice, dried vegetables. Seat and cabin very dated, litter in the cabin uncomfortable business seat Pixelated old IFE screen"

Pros: "Overall, one of the best international flying experiences I have ever had."

Pros: "Economy cabin red-eye service Perth to Sydney included sandwich and drink soon after departure, quiet cabin with ample at-seat entertainment for those electing not to sleep on the way, and cold bottle of water immediately upon decent in the morning. Being from the US, the cabin and service level far exceeds domestic service offerings from the large US carriers. Value quickly exceeds that of low-cost carriers, especially as a checked bag is included."

Pros: "The staff was great, the individual screens and entertainment options were great. Boarding and service was excellent. Included meal and meal options."
Cons: "Not a lot of leg room. My husband and I are both 6ft / 1.8m and on such a long flight, 13hrs it got uncomfortable"

Cons: "I landed in Sydney but had a Qantas connecting flight to Melbourne. The baggage was checked in at Dallas thru to Melbourne. You need to drop off the baggage back to Qantas after clearing Customs in Sydney. Unfortunately Qantas makes you walk quite a long distance to to baggage drop off point. The experience made me think of experiences I have had in developing countries. I expected more thoughtful logistical arrangements from Qantas in Australia."

Pros: "The crew were fantastic! Attentive, humorous, efficient and very professional."
Cons: "The plane is well outdated. Cramped seats for a 14 hour flight. Minuscule TV screens. The 747 is a health hazard for flights over 6 hours. Bring on a Dreamliner or an A383 for that flight - PLEASE!!!"

Pros: "It was on time and very good service."

Pros: "Great entertainment choices. Slept most of the flight from SFO to Sydney but when awake crew was friendly and helpful. Breakfast was fine, fruit actually better than expected."
Cons: "USB charging ports didn't work in my row."

Pros: "Lots of room plane not full. LUCKY !!!! Crew helpful and pleasant"
Cons: "Took a while for me to figure out audio media system ??"

Pros: "The Wide Body 747, the friendliness of the Crew. The Food and Entertainment was Excellent Embarking and Disembarking was Fast and Orderly"
Cons: "Turbulence along the Route"

Pros: "Best I've flown in a while."
Cons: "No Upgrades available when they had empty sets in business class. ??? Not sure why.?"

Pros: "Everything, the crew, the service, the amenities."
Cons: "Nothing to complain about, it was a great flight."

Cons: "Flight was delayed 2 hr 30 min because of catering issues. Because of that only one hot meal for 14 hr flight. Diabetic food was the worst I ever had. My prepaid seat for extra $35 AUD wasn't available. The seat was uncomfortable and the pillow was huge - I had to put it on a floor. I am surprised why Qantas is rated #9 among best airlines for 2016. I will try to avoid Qantas in the gorier."

Pros: "Overall everything was great, flights were on time, boarded efficiently, staff very friendly."
Cons: "I think the service of offering passengers to order their food online prior to the flight is nice, but in practice is inefficient and frustrating at service time. We chose not to order in advance as we didn't know what we wanted. I was annoyed and frustrated to have to wait for the crew to go to and fro with meals and drinks to the pre-ordered customers before being offered our meal. I imagine that if the entire flight preordered their meal, it was also not work so well..."

Cons: "I made the same flight last year on a newer plane. This time I missed having water bottles available at all times."

Pros: "Great customer service on board the plane. Super service at check in."
Cons: "Liked everything"

Pros: "They gave us loaner strollers to get the kids through the airport. So family friendly. Food was great too."
Cons: "No complaints."

Pros: "Dinner on a 1 hr flight! Unheard of in US in coach."
Cons: "Small seats (but same as our 13hr United flight from SYdney to Sam Francisco). Tolerable on 1hr flight."

Cons: "The wheel on my bag was smashed..."

Cons: "Food: Japanese fried chicken was soggy. Economy space is cramped, and stuck next to a guy who invaded into my space and guy in front leant his seat back. Overnight flight but couldn't sleep when it was so cramped (when usually I can without problem on other flights)"

Pros: "I am blind and travel alone. The special assistance Qantas offers is outstanding. Each crew member I interacted with both on board and on the ground were attentive, respectful, helpful, and just warm and lovely overall."

Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."

Pros: "Great entertainment, food, and beverage service."

Pros: "Arrived safely."
Cons: "Onboard service was pretty lousy, felt like the crew members didn't really want to be there. Not very friendly at all. Needs to be properly trained in customer service. The food was pretty average as well."

Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."

Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"

Pros: "Crew was exellent"
Cons: "The food quality needs to improve."

Cons: "Being on time."

Pros: "Although the take off was delayed (having nothing to do with the crew or airplane or LAX), we arrived right on time. Good food. Great in flight entertainment. I appreciated the low lighting levels while we were trying to sleep/rest."
Cons: "The plane needs more bathrooms."

Cons: "Crew unfriendly."

Pros: "Crew was great. Planes with built in TV was even better."
Cons: "One really obnoxious kid kept screaming the entire time. Instead of charging for earbuds maybe give them out for those of us that don’t have any."

Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"

Cons: "The WiFi"

Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"

Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"

Pros: "Fine, courteous"

Pros: "No entertainment and no food other than snacks."

Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"

Pros: "The food that was served was good. The crew was attentive and nice ."
Cons: "Comfort seats didn’t seem like much different than reg seats. Didn’t like the cattle call boarding process at lax ."

Pros: "my seat did not recline so i was very uncomfortable."

Pros: "I had a whole row to myself and was able to sleep"
Cons: "No movie selection, no blankets."

Pros: "spacious comfortable seats"
Cons: "I waited in line at Virgin Australia for 35 minutes only to be told that I was actually on a Delta flight even though my itinerary said Virgin Australia. good thing I was early to airport or I would of missed my flight because I had to go find Delta check in"

Pros: "Easy boarding, helpful crew, on time, informative pilot"
Cons: "Fewer and fewer choices for beverage and snack"

Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."

Pros: "Flight Attendant and great Boeing 737-800 was amazing"

Pros: "Although the flight was delayed, when it was time to board and take off, this was extremely efficient."
Cons: "Delayed flight. However, I know this sometimes out ot the airlines control."

Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"

Pros: "Great trips notifications"

Cons: "Barking dogs. 4 around us! Middle seat."

Cons: "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."

Pros: "Newer plane with entertainment"
Cons: "was a great flight"

Cons: "Very uncomfortable seats that are far too close for tall peolle"

Pros: "Entertainment in top notch... stewards were very pleasants"
Cons: "No complaints"

Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."

Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Cons: "Hospitality"

Pros: "Crew was excellent. Food above average. Plenty of entertainment options."
Cons: "Delta is not the only airline to have planes with the new seat configurations in First Class but they are a big disappointment for tall passengers and couples who enjoy traveling together and cannot even carry on a comfortable conversation on a 15-hour flight."

Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"

Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."

Pros: "Crew were lovely, boarding wasn't too painful."
Cons: "Payed extra for a seat that was the seat I selected. Totally disappointed"

Pros: "Excellent infotainment system"
Cons: "45 min queue to take-off"

Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."

Pros: "The updated food is a nice change to Delta and a positive one."
Cons: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."

Pros: "Friendly crew, navigation around storm, comfortable flight"

Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"

Pros: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Cons: "Food wasn't so great & coffee as with most Airlines is terrible."

Pros: "Everyone was very polite"
Cons: "Too many seats hadn't been aside. It was an unnecessary wait in line for about 20 people to get their seat assignments."

Pros: "The pilot was funny and flight crew was friendly."
Cons: "What I didn't like was out of their control!"

Cons: "No entertainment for the whole 5 hr flight. Very bad"

Pros: "Flight itself was mostly fine. Adequate overhead space. Boarding process ok."
Cons: "Adequate legroom but seat space so tight could not even reach things dropped on the floor. Seats are HARD! Some USB sockets didn't work. Entertainment system is old and clunky, often didn't respond to touches. Crew was grudgingly OK, didn't seem to want to be there to help. Food was a disaster. Special meals were all wrong. Food brought was mostly terrible."

Pros: "We had originally booked seats that were not together but we're able to change them at the gate. We sat in the last row of the 777 which only had 2 seats on either side of the plane rather than the standard 3. The seats still reclined tho not as much as the other rows. Food was free and excellent- so was the entertainment (I watched 4 movies on the 14 hour flight). Crew was great. Alcoholic beverages were also free but we don't drink so it didn't matter."
Cons: "The flight from phx to lax was ok but it was a small plane (CRJ700) and we're big people. No amenities whatsoever except for soft drinks, juices and peanuts. Flight was on time and made the connection with time to spare."

Pros: "Great flight from tampa, everything was perfect"

Pros: "The Crew, very nice."
Cons: "Delta air had delayed flight which made my family and I miss our flight in Sydney to Cairns."

Pros: "Stewardess was great"
Cons: "No recline, no window, no hope. Yet there were other empty better seats!"

Pros: "Flight time was short. boarding was organized."
Cons: "No refreshments. (Turbulent weather) makes sense, it felt like there were Windows where they could have offered some water."

Pros: "Crews were wonderful. Seat space could be better."
Cons: "Leaving on time could be better."

Pros: "A plane I could sleep on...very comfortable!"

Pros: "The aircraft is very new and comfortable! The boarding is orderly and well managed"
Cons: "Free wifi onboard!"

Cons: "The ticketing experience almost cost me missing my connection. I did not get my con# or my second boarding pass so after customs I was forced to go back out and wait for a bus to get to a different terminal. I waited 30 min. Very poor handling."

Pros: "Crew looked after us so well."
Cons: "Meals could have been better."

Pros: "Very smooth flight"
Cons: "No food options by row 29"

Pros: "Comfortable seats and great on board hospitality"
Cons: "Boarding in Nadi international airport for Fiji airways is boarding the passengers from the back of the aircraft first which was different for me"

Pros: "The crew was great. Food was good."
Cons: "They SERIOUSLY need to update the entertainment on the plane. If everyone has to watch the same movie, which prehistoric in itself, can they at least make a recent movie and not one from the 80's??? They played 2 movies, both from the 80's!"

Pros: "The flight left on time"
Cons: "Not using Air Fiji."

Pros: "Amazing service on Fiji Airways"

Pros: "Crew were very good"
Cons: "More movie selections"

Cons: "Nice crew. Newer airplane"

Pros: "I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense."

Pros: "great service and comfort for the price i paid. Staff friendly. My seat was close to the restroom."
Cons: "movies were dated."

Pros: "Friendly efficient crew. Clean modern Airbus aircraft and no delays."
Cons: "Food was limited and not great."

Pros: "Great food and drink..complimentary on Fiji Airlines. Economy class seats are bigger than all US airlines!"
Cons: "Late to board d in Fiji due to ‘ operational’ reasons? Late arrival into Honolulu. But overall good flight"

Pros: "The crew was nice."
Cons: "Audio for in flight entertainment did not work midway through the movie. Video was unclear. Food was terrible."

Cons: "planes seats dirty chewing gums stuck on seats talking of entertainment not everyone will prefer to watch what is being played there arw children and elderly thats needs to be considered"

Pros: "Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways."
Cons: "Food was average and I could not put my seat back slightly."

Pros: "Sorry the flight was cancelled"

Pros: "My flight to Los Angeles was great comfortable seats and the food was very good"
Cons: "Unfortunately my flight from Los Angeles to Christchurch was cancelled the plane had a mishap on the runway colliding with another plain so was booked on an Air New Zealand flight back to Auckland the following night it was good of Fiji air to put me up in the Crowne Plaza near airport lovely hotel"

Pros: "Great hospitality"
Cons: "Food was mediocre"

Pros: "Food, comfort & on board entertainment not the best but for the price of the flight it was well worth it. The flight crew and those on the ground in Nadi were amazing. Fantastic service all round. Don't forget to use the Premier Lounge in Nadi if you're there for a few hours. FJ$100 for full lounge access. It was an absolute pleasure. Best way to get to the USA from NZ."

Cons: "Had a good flight comfortable seat and the food was quite good smooth running everything on time"

Pros: "Didn't like anything, meal service was terrible"
Cons: "Never liked anything and will make sure not to take that flight ever again"

Pros: "Nothing. I felt they were racist. Not only were we not able to board the plane early with our Baby based on Veronica denying our request request I notice the female crew would acknowledge the other Babies and never noticed our African American Baby."
Cons: "The food and he service was awful."

Pros: "In flight crew did an excellent job as well as the check in at Honolulu international airport except for that one lady with that birth mark on her face. She needs to cheer up more and be less grouchy"
Cons: "A little uncomfortable with seating space and leg room but most airlines share the similar seating space anyways. Food was okay"

Pros: "Great food and service"
Cons: "Should have completely flat beds"

Pros: "The price was good...initially."
Cons: "My Fiji flights between Honolulu and Auckland were cancelled so they rebooked me on Jetstar and New Zealand Airways Apparently the international date line was not taken into account and I arrived in Sydney hours after my connecting flight to Auckland had already left! I talked to 7 different people in all corners of Sydney airport and no one knew what to do with me. My attempts to call Fiji Airways from my cell phone and then a landline at the airport didn't go through so I ended up messaging a friend in the States and she was able to call and get me booked on a NZ Air flight to Auckland that left the next morning. Both Jetstar and NZ Air gave me different information on what paperwork I needed and what my baggage and carry-on allowance was, which was frustrating. I finally arrived in Auckland 26 hours later than scheduled. I understand the cyclone cancelling the Fiji flights but the rescheduling error caused some significant expenses and a great deal of hassle."

Pros: "Entertainment"

Pros: "Entertainment"
Cons: "Seats were not comfortable"

Cons: "Too cold- The air con was pumping too high everyone was freezing"

Pros: "Staff were very helpful and attentive"
Cons: "Seat not comfortable, and needed repair. Entertainment very limited Limited checked baggage (one piece only)"

Cons: "Cancelled the flight and had to cancell the whole trip. They’re the only game in town to get to Christmas Island."

Pros: "Foods"
Cons: "Poor communications between crews and passengers"

Pros: "Everything was perfect - from the crew, to the plane itself, to the entertainment and blankets and seats -- delightful and easy flight!"

Pros: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."

Pros: "Airline stays rooted in its culture. The interior, uniforms, and ambience all give way to the Fiji island culture. They also give a small pillow and blanket in every seat."
Cons: "I wish the seats were a bit wider and had more legroom. But overall the airline is on average for space and I have flown in more uncomfortable seats."

Pros: "Except entertainment and comfort i did not like an thing else."
Cons: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."

Pros: "Except entertainment and comfort i did not like any thing else."
Cons: "Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag."

Pros: "No surprises. Left on time. Food better than average"
Cons: "Took longer than thought given distance covered"

Pros: "Had decent entertainment options and enjoyed the blanket and pillow!"
Cons: "Food, I chose to not even eat the meals after my first experience with Fiji Airways."

Cons: "No free entertainment, no food, unfriendly staff"

Pros: "Smoorth landing, great staff, meals, checked bag"
Cons: "Crowded by fellow psger who left tv on all night and tapped feet for the full flight"

Pros: "IT was a quick flight."
Cons: "People always used my the way at my comfort seat to shortn there way...so it wasnt really comfortable. The Crew seemed really stressed."

Cons: "Seats are not comfortable"

Pros: "Fiji airways food it horrible.........cant even eat it.. management should eat the slop they give us,, the service is horrible...we are treated like cattle unfortunately i must fly Fiji airways as they have a concession Fiji from LAX"
Cons: "NOTHING .............MY ADVISE IF POSSIBLE AVOID FLYING ON FIJI AIRWAYS"

Cons: "The plane is old and the only entertainment was a screen overhead not easy to see. Hard to keep the children occupied. A family of 4 cannot all sit together as the configuration is 3 & 3."

Pros: "Service provided was nothing less than desirable! They were great!"
Cons: "Boarding but that was due to the passengers. They don't listen"

Cons: "Boarding passes were not properly issued causing us to miss connection in LA. Flight left Nadi an hour late and although pilot indicated time would be made up, a 10+ hour flight resulted in less than 15 minutes of time made up. There is no possible reason a flight of this length could not make up the entire deficiency. We were told customer service reps would be available for passengers with tight connections. The customer service rep basically told us there was nothing she could do since we had to go thru customs. Will never fly this airline again. Fly to New Zealand previously on Air New Zealand and will use them in future. Price difference is not worth the service deficiencies."