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Top 4 airlines serving from Florida to New Mexico
Scores according to KAYAK customer reviews
Pros: "We actually did not fly this route. We bought a car and drove home!"
Cons: "Boarding is as usual chaotic"
Pros: "Friendly crew and on time flight"
Pros: "This was the most professional crew we have seen in a long time. What a difference a good crew makes."
Pros: "Timing of the flight and the luggage step by step notification"
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Pros: "The Captain greeted each guest both on and off the plane !!"
Pros: "Smooth loading and unloading"
Cons: "Customers don’t listen to the Flight attendant"
Pros: "Food and nice crew"
Cons: "No tvs and bad WiFi"
Pros: "Departure was right on time and we actually arrived 15 minutes early."
Cons: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Pros: "I like service"
Pros: "The pretzels"
Cons: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Cons: "That's the flight is clean"
Pros: "New plane with knight entertainment screens at all seats!"
Cons: "Delayed, bit crew was friendly and efficient!"
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Cons: "Flight was changed. Missed an important event"
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Pros: "Super smooth takeoff and landing. Great plane, more legroom than other airlines."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "It was smooth sailing all the way"
Cons: "The people sitting next to me thinking my space was his space too"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "Horrible customer service coming and going. Horrible service on the plane and mostly, some of the rudest people I have ever had to deal with. Delta should take lessons from SWA. By the way, this isn't the only bad experience I've had. Flown Delta 4 times over last six months and almost the same."
Cons: "Was required to gate check my luggage through to baggage claim."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Cons: "Our flight was delayed by an hour, which didn't really affect me, as Detroit was final stop. However, there were a large amount of people on the flight with connecting flights coming into Detroit. I am POSITIVE that several of those people missed their connecting flights as the flight attendants and crew did not allow for them to leave the plane first. As people seem to be so self-centered anymore, the attendants should have announced that people were not to leave until all passengers with connecting flights had left the plane. Very sad that people can't use common courtesy all by themselves, but as they can't, it should have been enforced by the team on the plane."
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Pros: "The flight itself was fairly quick."
Cons: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Cons: "I was on the way to the airport when I was notified of the 1st delay. I am sure Delta knew there were issues already and should have let me know earlier in the day. The delays kept increasing. We were offered snacks at the gate. That is it. No free drinks on the plane, no free premium movies. Very bad customer service. More explanations were needed as to the cause of the delay."
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Pros: "I like the new equipment on ATL - ABQ in first class, comfortable with good new video. Salmon dinner was quite good as well."
Pros: "Same as Boston to Minneapolis."
Cons: "No in flight entertainment"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Cons: "Everything was ok"
Pros: "Smooth ride. Friendly flight crew"
Cons: "My tv monitor wasn't working. And they brought out cups of water with cookies like 30 minutes before we landed."
Pros: "on time and organized"
Cons: "food wouldn't be enough even for a two year old"
Pros: "on board crew was excellent. Seats and leg room made the trip exceptionally comfortable"
Cons: "Didn't like that I could not get my boarding ticket on line and instead had to get to the airport earlier in order to print it at the kiosk. The person at the boarding gate was not friendly but did do his job efficiently"
Pros: "All over it was excellent..."
Pros: "Friendly crew,boarding is fast and easy."
Cons: "Coming back was good ,but going was a mess"
Pros: "Wonderful, again. Will fly American any chance I get!"
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Pros: "Nice aircraft,"
Cons: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Pros: "Very nice staff"
Cons: "Pretty much everything"
Pros: "Good meals"
Cons: "Could not get seats together with my husband"
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Pros: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Cons: "Not enough toilets for the number of passengers."
Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
Cons: "It didn't happen"
Cons: "Didn't happen"
Pros: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Cons: "I had one of the smallest seats on the jet (window seats)."
Pros: "Excellent entertainment options"
Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"
Pros: "I like AA because they are honest and kind. I received good value for my money."
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Cons: "Liked it all."
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
Cons: "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"
Cons: "Los espacios entre asientos son muy incómodos."
Cons: "All. The worst airline in the world"
Pros: "Segundo vieja con American Airlined y segundo fiasco. No vuelo más con esta ruta si la compañía que o uypera el vuelo es AA."
Cons: "Siempre embarque con retraso. Asiento poco cómodo, comida pobre, tripulación no habla español, el monitor de mi asiento el sonido no funcionaba correctamente y las películas escasas y fuera de temporada. En los dos vuelos que he realizado he tenido el mismo problema."
Pros: "Price, boarding process and seats were good"
Cons: "Crew was border line rude, and for sure neither attentive nor pleasant, food was really really bad."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Cons: "That it got cancelled"
Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."
Cons: "Flight was cancelled due to maintenance issues. I got home at 1 am instead of 10 pm."
Cons: "Our flight was cancelled after 6 hours of waiting! The. We had to wait in line for two hours to reschedule to a flight two days later. Leaving the airport with 4 tired kids at 2 am. To make it worse we couldn't get our luggage. My husband had to return the next day to spend 5 hours at the airport to claim our luggage. There has to be a better way. The flight should have been cancelled sooner Very frustrating to say the least. We lost over $1000 in hotels and train tickets also. We received no empathy about this."
Pros: "Pilot and crew were excellent.."
Cons: "I haven't flown American in three years and I see why I stopped. Very sad and extremely disappointed.. It took an 1 hr+ after landing to retrieve our luggage..in all my years of flying,i've never experienced that."
Pros: "Although the flight was delayed, the crew kept a positive attitude and got us into another plane pretty promptly. They let us check in one of our bags for free to make up for the delay."
Cons: "The flight was delayed."
Cons: "Waiting in London over 8 hours becouce a flight to Oslo was canceled and they did not give me any earlier flight. So I was 4 hours too late in finland."
Cons: "- Calidad de los asientos - Distancia y confort de los asientos - Pésimo sitio web - Pésimo sitio para check-in - Tripulación poco cercana y amable"
Cons: "It was very warm in the cabin. The crew didn't seem too happy. I could hardly hear the pilot announcements. Virgin America was a better flight than this one. Although, this one seems to have a bit more legroom than Virgin."
Pros: "No entertainment"
Pros: "Flight attendants were polite and attentive. The food has improved, even though it was just a sandwich. The flight was delayed in leaving Miami, but the captain explained why and how long the delay would last - he was accurate and the d lay had to do with air traffic controllers."
Cons: "The 737 in coach is too small. You are latterly bumping in to your neighbor all the time. Every bit of space they could use for seats, is taken. The rear toilets are almost in the galley and navigating people entering and leaving the toilets is a skill given the lack of space. I don't know how the flight attendants can work in such a confined space."
Pros: "A newer plane."
Cons: "Flight was delayed for more than 40 mins."
Pros: "AA is becomig a joke. A seriously bad company. Being a Platinum AA member and flying business means nothing. The boarding is bad. Long lines and no attention. Food is really poor. A coach service with a little improvement. Nothing compared to business classes of other major airlines. AA is plain behind its competitors. From Orlando to Miami my 40 minutes flight was delayed by 30... No bad weather. The flight to São Paulo was worse. They lost all of the family lugage. All five pieces. We arrived yesterday morning and still have no luggage. Conclusion: if you have options, fly any other company. Delta, United, much better. I would say that even prefer the Brazilian airlines. Avoid AA. Poor airline with no service and no attention to details."
Pros: "The price, and the service. After paying just $44 for my ticket I was offered a 1st class upgrade for the cost of 2 bags and a seat choice. A great deal if you ask me. And since I have pre-check, combined with priority access by choosing to upgrade upon online checkin getting though the airport was a breeze."
Cons: "Miami International is a zoo no matter what airline you fly. And since AA operates so many flights even Priority Access has long lines for everything."
Cons: "Late !! No gate at Ord AA is total screwed up"
Cons: "The flight was delayed 4 hours. Not fun."
Pros: "Everything perfect"
Cons: "The only issue that would have improved the trip would be if tickets were free Lol"
Cons: "United lost my bags, flight itself was standard."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Cons: "Wasted time at Orlando, missed my direct flight from Washington to Accra. I had to be re routed through Europe to Accra and spent more than 12 hrs more"
Pros: "Economy Plus was well worth the small up charge."
Cons: "Took a long time to remove your dishes after the meal; never offered a mid flight snack."
Cons: "Connecting flight from Orlando, FL to San Francisco, CA. Departed on time but still arrive 40 minutes after schedule. Need to have more accurate time. Almost cause me to miss my next flight."
Pros: "Free upgrade to Economy + (more legroom) , I even did not know why I have been cerdited toget it, bit I definitely lieked it. I also liked the option to volunteer for check our carry-on at the gate. Coffe and snck quite adequte for th short journey"
Cons: "No issues to report."
Pros: "The crew was excellent - courteous/aware/friendly. The flight, although 2 hours delayed (9;20pm scheduled departure) was pleasant and smooth. Also, the de-boarding process was surprisingly quick."
Cons: "A 2 hour delay at 9:20pm at night is unfortunate yet frustrating experience, especially when we moved our flight up due to a travel warning for EWR (ironically enough, our originally scheduled flight (1922 MCO-EWR). I'm giving an overall OK (instead of good) due to the fact that there were no snacks (although I did not want anything, it didn't go unnoticed) and although there was free inflight entertainment for personal devices, I feel the passengers should have been given free internet access - in my opinion, it would have been the appropriate thing to do. In any case, this experience doesn't change my positive opinion of United."
Pros: "The boarding was fast"
Cons: "The seats were too crowded and not comfortable even for only 3 hours flight."
Pros: "The flight got me from point A to point B"
Cons: "The check in process was a zoo. Stood in line for 45 minutes to check in with United. Only 2 reps were working manual check ins. About 6 reps were accepting bags but mostly just chit chatting between themselves. They pointed anyone with a question to the very long manual check in line. It was very obvious they did not care. The plane was packed solid and it was uncomfortably warm on the flight."
Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."
Pros: "Dreadful flight and landing. No TVs and couldn't order veg meal for connecting long haul flight, check in staff were efficient at least."
Cons: "The landing was erratic and very bumpy"
Pros: "On time"
Cons: "Wasn't offered a snack. Was in the BR whe they were handed out."
Pros: "First overseas flight to Europe. Very impressed with everything with the flight. Comfortable, great crew, great food. Thank you!"
Pros: "No problem flight"
Cons: "Announcements from cockpit inaudible"
Pros: "Crew amazing"
Cons: "The exit seat was extremely uncomfortable. ..you can not set up your back"
Pros: "In seat entertainment was pretty good. Food was also surprisingly good, though it would have been nice if bigger. To be fair, it was typical sized for an airline meal."
Cons: "They ran out of wine in economy. I had two tiny cups and then was told they were all out. Seats in economy plus only barely reclined. I just can't sleep on an overnight flight when sitting virtually vertical. I was seated in economy plus so the legroom was reasonable."
Pros: "Efficient boarding"
Cons: "Very rough flight but pilot did a good job of keeping passengers informed"
Pros: "Clean new airplane. pleasant staff. On time."
Cons: "United charges 8 bucks for you to just see where you are now. Worse yet, the entertainment system loops with sound off even if you dont choose it. Taunting you to "just swipe" so you can join the club. I HATE this experience and feel the airline has made a very bad call. I'm sure some bean counter is looking at the "swipes" as proof of his brilliance. but i will pay more to fly on other airlines after this...so screw you guys."
Pros: "It was on time"
Cons: "They feed us when we first sat down and then they didn't offer anything else until 13 hours later."
Pros: "Plane was comfortable & flight crew was cheerful"
Cons: "The entertainment on the United app was unavailable. Would've helped a 6 hour flight go by much faster."
Pros: "I stopped flying United because it was a hassle. Boarding was a pain. For this flight? After first class? Window seats were boarded, then middle and aisle seats. It was VERY efficient. Flight was smooth. Service crew were great. Got in EARLY."
Cons: "The cost of the internet. I chose NOT to pay for it. Thank God I didn't. Flight was only 1 hour 45 minutes. that would have been REALLY expensive."
Pros: "There should be at least one complimentary option for entertainment."
Pros: "With all the money they make, they don't even give you a snack free. They are very cheap. I was on the flights from Orlando since 6 am. I arrived in LA 5 pm and they didn't offer even......!"
Cons: "I didn't like anything about them"
Cons: "Wheelchair service at Newark"
Pros: "I was treated outstanding by United Aorlines throughout this entire trip."
Pros: "Weather was bad hence flight landed late by 30 minutes"
Pros: "why they don't board from back of the plane to front.... zoning not ver efficient!"
Cons: "The staff was very rude and they picked and chose who they wanted to move up front when there were very large people setting next to one another and the staff grabbed some of the smallest individuals and moved them up to business class. Very unprofessional!!!"
Cons: "The fact that the airline was running late. Made me late for my arrival and I had to change my plans. They need to work on their time management skills. I don't think I'll be using United again."
Pros: "The attendants were friendly. The seats were comfortable. The flight departed and arrived on time."
Cons: "No complaints."
Pros: "Much better than frontier airlines However they don't charge for carry on and drink and they are punctuated"
Pros: "I loved the price and it was quick. Awesome"
Pros: "I was treated like a king. Thank you."
Pros: "There was one flight attendant that was really nice and funny and tried very hard to make everyone have a pleasant flight. But there was no movies or tv on a 5 hour flight and the United app will not let you watch anything even if you buy the internet. I won't be flying united again."
Pros: "One of the staff asked me for my boarding pass when I was already seated! She was not kind about it as I was White she was not? Then proceeded to tell me to move when a man was in my seat(she said nothing to him) so I moved across the aisle! After awhile a young staff came up to me kindly said I'm sorry she did that to you there was no reason you had to be moved!"
Pros: "Flight was better than expected ! Flight was 2 in a half hours but all the movies were complimentary for the day which was really nice. It helps me be distracted I was on a plane. I've always took united airlines"
Pros: "On time, had room for carry on luggage. Very good inflight entertainment."
Cons: "Seats too close together."
Pros: "For once on United, flight attendants were very attentive over the entire flight. They could not have been more pleasant or more willing to serve. I can give the 5 stars for this flight."
Pros: "Staff was really polite and friendly. Five stars to them.."
Cons: "There was a mechanic problem and they change gate numbers, everybody walk to the new gate; all the sudden they send us back to the original gate just to tell us that the gate was changed again..."
Pros: "Everything went very smoothly."
Pros: "Was great they gave us the option to move our original flight to avoid the bad weather in Chicago. Friends traveling on American at the same time didn't get a chance to do this. It was very much appreciated and saved us from a very frustrating travel day. Also Offered free entertainment the whole flight because we departed only 10 minutes late."
Pros: "Flight on time!!"
Cons: "Get people to leave their larger carry-on's at the bottom of the gate instead of walking them on the plane only to slow things down when they have to go against traffic to take I back off because it won't fit on these smaller planes. The St George airport staff does a very good job of this. You can't even walk up the ramp with it because someone is there taking your bags."
Cons: "The crew were ok. Didn't feel special"
Pros: "on time smooth flight"
Cons: "seats very small & uncomfortable"
Pros: "We liked how organized and fast they were in every sense."
Cons: "One part we didn't like was one sarcastic/rude flight attendant. Other than that it was a great experience, it was my first time using frontier and I would use them again it was safe great solid airline."
Pros: "We were able to board the plane."
Cons: "Seats were spartan at best, hard plastic with covers but no comfort and no recline. 5 long hours of back and leg discomfort. Paid for hot tea and coffee. Paid $135 to check 3 bags. Sat at gate for 2 hours."
Pros: "Once we started boarding and were on the plane all personnel were very accommodating and got us to our destination quickly."
Cons: "The amount of delays. The departure and arrival times was a major reason I flew with Frontier to begin with, so without that I have little incentive to fly with Frontier in the future. At the check-in counter it seemed unorganized. The automated check-in machines were not working properly and customers were not helped in an orderly line when I had to check-in at the counter."
Pros: "New plane"
Cons: "Having to pay to pick my seat and limited leg room. Also charging for a carry on for the sole purpose of seeming comparable in price to airlines that don't charge for that is rediculous."
Pros: "Boarding and timeliness"
Cons: "No food, no beverages"
Cons: "The flight was delayed 2 hours, which I didn't get the text message until after I had dropped the rental car and was waiting in line to check my luggage. so many hidden fees.... would have been cheaper to go with delta."
Cons: "Cramped and uncomfortable."
Cons: "Small table trays & uncomfortable seats. You get what you pay for."
Pros: "Luckily made it home!"
Cons: "2 flights were cancelled & The customer service was horriible and My wife and I didn't receive the 200$ voucher for next flight we were promised, just all around pissed"
Pros: "The app worked great. The crew was good and even the cheapest seats were pretty comfortable."
Cons: "Not getting a complimentary snack or beverage."
Pros: "For a budget airline, the seats were more spacious and much cleaner than the budget competition. On board plane crew was fantastic."
Cons: "Plane was delayed and little to no information was given at the gate that there was a delay, nor an expected time of departure. Only info was in the form of an email, which was sent after the plane left. Ridiculous!"
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Pros: "Crew was pleasant enough."
Cons: "Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "The crew was very friendly."
Cons: "Check in at MCO was very long."
Cons: "The staff was atrocious, the time management was the worst I have ever had expierenced while flying. The staff on the plane was moseying along. I understand they have to be there but after a 7 hour delay we would've liked to see some ambition in getting us home. I could not have been more dissapointed. I should've paid the few extra bucks for a better company."
Pros: "Crew and staff very nice."
Cons: "Took sooooo long to get our bags after the flight! Over 30 mins."
Cons: "The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it. Also, it's nearly impossible to talk to a person for information. I don't know how you stay in business, let alone try to expand.."
Pros: "Uncomfortable. I couldn't even cross my legs. Otherwise a good flight except for 45 minutes to get my luggage"
Cons: "Everything is an upcharge - carryon, a seat that reclines, etc."
Pros: "flights there and back left on time. significantly more leg room than on the United flight I took to mexico city recently. seats don't lean back but I don't care about that, and it means that the person in front of me won't be leaning their seat back into me. You have to be very careful that you understand all the rules about baggage and seating (don't pay extra-they'll just assign you one, and you probably won't sit with your traveling companion). Great as long as you can fit everything you need into a bag that fits under the seat in front of you. got TSA pre-check both ways, too. yippee."
Pros: "It was cheap if you don't check any bags or bring an extra carry on."
Cons: "The check in process was brutal. Line went from the back wall of check in all the way to the opening near security at MCO. Understaffed, staffed in the wrong places, NO staff helping with kiosks, and we almost missed out flight because it took so long."
Cons: "They allowed us to checkin and get to the boarding zone just to tell us the flight was canceled."
Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."
Pros: "I loved how welcoming crew members were and how attentive they were. I also liked that when checking in the bag crew was very nice and tried to help and resolve any issues there were. They were professional and helpful. The trip was smooth and according to time."
Cons: "There was really nothing to complain about. Seat were a little uncomfortable, but when speaking to regular flyers they mentioned how flying is not very comfortable in any airline."
Cons: "The seats are very uncomfortable. To many little charges; i.e. Snack drinks, baggage going and coming, seat selection. I would consider taking another airline and paying a higher price. Faulty/broken arm rest. Flight attendants slightly rude/short with passengers. Initially, the flight was cheaper but ended up being the same cost as every other airline once all the additional charges were added. What I thought was a positive for this airline quickly became a negative outcome."
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Cons: "The disorganization checking one check bag. I arrived in plenty of time. Very long line to check the bag (no skycab available). Majority of people in line arrived with only a short time before their flight and had to be rushed ahead of me to get to their flight on time. I finally arrived to the front of the line after about 45 minutes and 50% of the people behind me were on flights leaving in 30 minutes or less and had to go ahead of my husband and I. They obviously did not arrive with the advised amount of time allowance. It wasn't my fault I arrived with plenty of time and I had to deal with the verbal abuse from people having to go ahead. Maybe if they missed their flight, next time they would arrive earlier with enough time. It sure wasn't a very pleasant experience at all."
Cons: "Plane was uncomfortable and they charge you for everything. Carry on bag, they charge you, bottle of water they charge you $2.95 Will never fly with them again. They are just as bad as Spirit."
Pros: "Flight was reasonably priced. Flight options were great"
Cons: "Rates are misleading. Once you add in the higher baggage fee, the seat fees (no free seats), the flight is priced the same if not higher than other airlines but the real difference is in all of this is customer service. The lead flight attendant on the my flight was extremely rude and unresponsive. My mother had a wheelchair assist her to the gate for our departing flight in Orlando. This was arranged by the ticket counter. Apparently, Frontier screwed up and did not arrange for a wheelchair to meet us at the gate in Charlotte. When we mentioned this to the lead flight attendant, he said we would need to go and find one ourselves. I asked if he could call the gate and asked them to bring one so I wouldn't have to leave my elderly mother, he said, "no". I asked again and explained that I didn't want to leave my mother. This time he rolled his eyes at me and said, it wasn't his problem. Really? This is precisely the reason I will not take Frontier again. Please look into training your people better or your hiring process. Cheap flight do not address this issue."
Pros: "Staff was friendly."
Cons: "Felt secure."
Pros: "Lots of leg room"
Cons: "Seats could be more comfortable"
Pros: "Price is able to reach"
Cons: "No water to customer drink"
Cons: "Departure delay was too long on board"
Cons: "Fees for everything! Checked bags, in flight snacks/drinks, everything! Flight was delayed due to airline error, but staff did nothing to demonstrate they were sorry for the delay. Pilot apologized, but there was no other effort to remedy the situation."
Pros: "same as above"
Pros: "for the price you get what you pay for they did a great job"
Cons: "The new seats are kind of hard I get that they're supposed to save wait and they don't recline in the weird tray but not a big deal to me"
Pros: "The employees were nice."
Cons: "The line at the airport to drop off my luggage (which was prepaid) was crazy long as most people had not prepaid and some were trying to pay with cash (which Frontier does not accept). Even tho I had my boarding pass printed and luggage paid for I waited almost an hour in this line - and I arrived 2 hours 1/2 early. After arriving in Cincinnati the luggage took at least 40 minutes to arrive at the pick up point. On my outward bound trip to Orlando the luggage took over an hour to arrive at the luggage carousel. It seems that Frontier does not have a good rapport with the baggage handlers at the airports."
Pros: "I can tell you what I didn't like. My seat and bags cost more than the flight itself. So no I did not have a good experience and I will never fly Spirit again"
Pros: "The flight was on time and we arrived earlier than anticipated."
Cons: "Seats don't recline on frontier plane."
Pros: "good communication on the gate change and accurate delay information."
Cons: "did not communicate why the flight was delayed"
Pros: "The flight crew was friendly."
Cons: "No snacks. Having to pay for a beverage. And there were no in-flight entertainment options and no magazines in the seat back pocket."
Cons: "5 hr delay with no explanation."
Cons: "Worst seats I've ever been on."
Pros: "Boarded on Time Flight smooth and early. Only disruptions were at the airport its self."
Pros: "Great price from Orlando"
Cons: "Seats were very uncomfortable and did not recline. Only a 1:45 long flight. Anything longer would have been torture."
Pros: "Obviously the price is what makes me keep buying Frontier tickets. The crew is okay, I always notice there are a ton of extra staff on board sitting in jump seats."
Cons: "The price of a carry-on is ridiculous, and the seats are crammed together with no chance of reclining. Tall person behind you? Prepared to have his knees in your back for 4 hours."
Pros: "i was charged 40$ for a small carry on baggage."