Daily cleaning, installation of cabin HEPA filters on flights from Florida to Orange County
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Scores according to KAYAK customer reviews
Cons: "8 hour layover in airport, 2 hours holdover inside plane cabin on departure flight. On return flight 2 hour hold in cabin on tarmac while other frontier plane waits to take off. They were still cleaning up their mess a week later, claiming issues were due to weather while pilots admitted otherwise and all other airlines continued to fly with no issue. I will avoid this airline in the future, its not worth spending a little less to risk your vacation. Also if you have back problems none of their coach seats recline they are so cheap."
Cons: "Canceled the flight for no reason."
Pros: "The price was good, but I would've been better off with a different airline."
Cons: "Every seat was the same but there was an upcharge on different flights. I paid an extra $9.00 for a window seat in the back of the plane and it would've been $20.00 for the same seat closer to the front. They also charge for bags whether they are carry on or checked. My first flight, a kid in front of me threw up and it went under his seat and all inside of my bag. I spent the entire flight cleaning puke off of my computer and my clothes. The flight attendant just told me there were paper towels in the lavatory. When we finally arrived at 11pm we sat in the runway for 30-45 minutes until our gate was clear. Then we finally pulled up and it took another 15-20 mins for them to attach the bridge for us to get off the plane."
Pros: "On time"
Cons: "I got Frontier because I thought I got I good deal but end the end of the trip with all the extra fee on carrier on I spent more than other airline where all the seat can be recliner, sodas free and carrier on are free too. I will try to avoid to use Frontier airlines."
Cons: "Ripoff across the board"
Pros: "I felt deceived by Frontier. I knew paying the low fair I was going to get a bare bones trip. I was fine with paying for my own drink. I cannot believe that the airline is charging $40 bags for a carry on!!!!!! Also I had to pay an additional $27 each so my husband and I could sit together. Shame on you frontier. Of given the choice I will NEVER fly with this airline again. Everyone I tell about my experience has their own negative story to tell about Frontier. I suggest you change your practice before you go out of business. My final cost was double the original price of my original ticket. Just price the ticket as it should be."
Pros: "My Frontiier flight went very well. I arrived 2hours before my domestic flight which insured the wait to checking in baggage did not create any angst. I was seated, waiting for boarding plane 15 min beforehand. It all went well."
Cons: "Nothing. I got what I paid for."
Cons: "Seat backs were uncomfortable"
Pros: "The crew was polite and heloful."
Cons: "I hate the "hidden" prices. I bought a ticket. Why do I need to pay extra for the seat. And luggage? Don't get me started."
Pros: "The crew was nice and tried to be entertaining during the safety instructions, etc. But did not make up for sardine can cramped seating."
Cons: "The seats are so tight that you are literally wedged into them like a tight shoe. I have mild claustrophobia and as soon as I sat in my seat I began to have a panic attack (first time in my life) the plane wasn't even off the ground and I literally could not move. The seat in front of me was jammed against my knees, my shoulders were wedged against the window and the back of the seat was straight up with no wiggle room whatsoever! I seriously considered clawing my way off the plane before it left the ground because I was in such a panic. On the way home I had to upgrade my seat to the $60 front row seat (thank God they had one left) which gave a slight bit more leg room and I made it home, never to fly on that sardine can again! Come on! I get they want to cram as many people as they can on a plane, but we are not pygmies here! Plus, when I checked my bag in Denver, my sister put her bag on first and it was under weight (42.5 lbs.) and we joked to the lady "Marta" that her bag had lost weight because we were both at 50 on the way there - and she yanked my sister's bag off the scale and threw it on the conveyor BEFORE she would weigh mine, which weighed in at 52 pounds. We asked her to allow us to put a few of my things in my sister's bag and she said NO her bag was at 49 pounds already - which was a lie, we all saw the scale when it read 42.5 lbs.! We tried to reason with her and she just ignored us and yelled "NEXT" and would not allow us to get our boarding passes until I pulled 2 pounds of clothing out of my bag and crammed it into mine and my sister's purse/personal bag. She was a flat-out power hungry witch, for no reason, my sister's bag was easy to open and had plenty of room. I'm so done with them!"
Cons: "To crowded to move. I am 6 1" and 200 lds. That is not to big a deal by todays standards . I won't fly Frontier again because of the way the seats are arranged. First time I sat in a bulk head seat and couldn't get out without climbing over fellow passengers Ray Pope"
Cons: "Flight was suppose to leave 9:40pm which was reported on time up until 9pm then flight was delayed until 12:42 am even though weather was completely clear, the pilots and the plane was there. They wanted to "wait for a fresh crew to fly in" from another location. Had to sit in the airport for 4 hours due to poor scheduling? That's ridiculous."
Pros: "I chose this airline because the flight was the least expensive. The additional fees for baggage, both checked and carry-on, surprised me but the cost was still more than $100.00 less than any other airline. All the airline personnel with whom I interacted were gracious, helpful, and professional. Would definitely fly with Frontier again."
Pros: "I found the flight attendants friendly and helpful. The prices were fair and the seats while a bit cramped were doable consistent with the price."
Cons: "i thought being charged for the first checked bag a bit unfair."
Cons: "Frontier NEEDS TSA Pre-Check!!"
Cons: "The misleading baggage up charges including for carry ons, tiny seats and space to sit, hard and uncomfortable seats-unless you paid $50. Up charge, lousy attitude of flight crew-never saw them smile..we arrived safely and on time which is why I am giving poor rating and not terrible. No matter what the cost Zi will never fly Frontier again!"
Pros: "The price was excellent . Boarding was easy. The flight took off and landed on time."
Cons: "Seating was cramped (I am 6' tall). Online check-in was complicated."
Cons: "Very uncomfortable seating. They charge for carry-on bags."
Pros: "I did like the fast flight and arriving early."
Cons: "Didn't like that snacks and drinks weren't complimentary."
Pros: "Nonstop and smooth flying"
Cons: "The fact that you can't check one bag without paying for it."
Pros: "On time"
Cons: "Cost and boarding was very slow"
Pros: "The flight was on-time and arrived early"
Cons: "The seats did not recline and I felt cramped and uncomfortable the entire trip"
Pros: "The attendant who helped check me in was kind. I had an overweight bag and she was polite and pleasant about that and helped to make it the right weight. Her thoroughness was totally appreciated!"
Cons: "Check in line took over an hour and almost caused us and several other passengers to miss our flights. Seats are cramped and uncomfortable. Hidden fees are worse than any other airline. Initial tickets are cheap but eventually cost as much as any other airline, I will remember this in the future and avoid booking with Frontier whenever possible."
Cons: "Seats do not recline. Paying for a Coke and carry ons."
Pros: "the boarding was efficient and easy"
Cons: "charges for seating, charges for luggage carry on, charges for luggage check, charges for food, no "entertainment," uncomfortable seats-didn't recline,"
Pros: "Flights on time, staff very friendly. This is our first time with Frontier and it was great."
Cons: "Seats don't recline at all. But seats were comfortable."
Pros: "Pilot was very funny when making announcements. "Anyone caught smoking in the bathrooms will be duck tape to the side of the plane for the duration of the flight"."
Cons: "Seats were pretty close - not much room. Could not chose as seat online at check- in."
Pros: "Not that it was poor, just non-existent."
Cons: "It was just fine for such a short flight/"
Pros: "Timely schedule, seat assignment Ease of security check Minimum staff exchanges but positive outcomes"
Cons: "Size of seats, tray too small to be useful"
Cons: "We had bought our tickets together yet they made us board last and did not sit us together. The airline staff at the airport was extremely rude and very unprofessional. WE WILL NEVER FLY WITH THIS AIRLINE AGAIN NOR WILL ANY OF OUR FAMILY."
Cons: "My luggage was checked and went on to Santa Ana. My cousin telephoned the number given on the baggage sheet in Santa Ana. She was ar the airport shortly after 11am and she waited and waited . And finally lift. My cousin called again, and was asked to return ar 4pm at the middle of heaviest traffic on the 405 Freeway. I was charged $35.00 and with all this to do I would like at my BAGGAGE CHECK MONEY REFUNDED RIGHT AWAY! $35.00. Kathy Carnes All YOUR AUXILLARY STAFF WERE WONDERFUL!!!!"
Cons: "delay in boarding, miscommunication between ground and crew left us standing in the jetway for 10 minutes waiting for crew to finish preparations. Not good when you are with your 91 year old mother"
Pros: "Fantastic. Smooth ride all the way to Florida."
Pros: "Seats are not comfortable. Frontier offered tvs and no longer does. The carry on charge is just awful. Frontier is one of the only airlines that don't honor pre-tsa"
Pros: "For the price it's all good! Food I would have rated " N/A". Worse thing is comfort; seats are not comfortable and quarters are tight. But I will continue to fly Frontier b/c of savings."
Pros: "on Time."
Cons: "Check in by computer 24 hours in advance did not work. The guy in front of me at the check in line had the same problem."
Pros: "Everything has a price - including water and carry ons; disappointing"
Cons: "Late arrival flight, thin, uncomfortable seats, no complimentary snacks, charged for my overhead bag."
Cons: "I can't believe they charged 45.00 for carry on luggage and 40.00 for one checked bag. That is ridiculous. Will stick with southwest, which I much prefer. Friendlier and more reasonable."
Pros: "Flight was for my son. Tried to checkin and was not allowed to, since it just changed to the 45 min mark before departure. Ticket was auto cancelled. Went to southwest and booked a ticket on their direct flight which was to leave 10 min later than the Frontier flight. It actually left 8 min early, while the Frontier flight was still boarding."
Cons: "No obvious warning that Frontier requires checkin 45 min before departure or they auto cancel the ticket. Received an email from kayak 3 hours before departure, no warning there. Did not notice any warning when buying the ticket. Frontier is at the bottom of my list, for choice of carriers."
Pros: "We got to St. Louis early"
Pros: "The crew treats you better than crews on more expensive airlines, and they have a great sense of humor. You can tell that positivity and how they interact with passengers is a priority in the hiring and training process. A lot of people have complained about having to pay extra for carry-ons and other luggage, but Frontier is REALLY clear about their policy for baggage when you book, so these people shouldn't have been shocked. It is a great deal for people who only travel with one small bag, and I'm glad that there is an airline that offers such cheap flights for light travelers. If you need to take a lot of luggage, you can add the cost as you are booking and then decide if it's the best deal before you finalize payment. Overall, it was a very good experience. You aren't going to get a ton of extras for free on this airline, but if getting to point B from point A with a nice flight crew is all that matters to you, Frontier is a great deal."
Pros: "Liked the meal and next flight coupons."
Pros: "The flight attendant was funny which made me feel comfortable. The flight was faster than expected which was a plus."
Cons: "My bag got jammed in the baggage claim and I had to wait 30 minutes for the problem to be resolved."
Cons: "the web site had issues and I could not pay for my carry on, called airline, they won't help"
Cons: "Crowded conditions"
Pros: "We made it to our destination; departure was on time."
Cons: "On top of our ticket cost, we had to pay 80$ extra for carry on. The plane was full of very loud passengers and frontier does not provide complimentary beverages or snacks. For the cost of the tickets plus carry on luggage, it would have been cheaper to fly with another carrier"
Cons: "Their pricing is very deceptive. No seat that doesn't cost extra money (minimum was $ 16) and baggage fee is outrageous. A $ 250 ticket when purchased turned into a $ 350 flight. Also they do not participate in TSA pre-check program so had to go through full security. Should be advised of this in advance, and all the extra fees. I could have flown on American for less and had pre-check. Will know next time."
Cons: "Muy bueno el crew"
Pros: "Crew was great, flight was quick, left right on time and even landed a little early"
Cons: "Limited leg room, but I’m also 6’4”. No food or entertainment options (at least not without paying for it) on the flight but with a budget airline that’s what you expect. Beyond that it was fine"
Cons: "Horrible experience flight was delayed over 147 mins. Airline was dirty they over booke it and I wasn’t seated next to the person I booke with. They didn’t even let me have a free carry on they charged me 55$ per carry on it was such a disgrace I co texted a supervisor and they said sorry they can’t do anything and they acted like they didn’t even care"
Pros: "Plane was new and I also liked the fact that they did not charge you to breathe you only have to pay extra for everything else even a cup of water cost three dollars"
Cons: "They charge you for everything including water for three dollars. Their baggage has a maximum weight of 40 pounds unlike any other airline. They make you pay for carry-ons. They make you pay to pick your seat. You have to pay extra for everything so the bottom line is spirit is probably the most expensive airline to fly. The seats are tiny the trays are tiny, they don’t have TVs, seats do not recline. First and last time Flying with them. My bags were 42 pounds and 46 pounds and I had to pay and additional $30 for each of them."
Pros: "The seats were wider and more comfortable."
Cons: "The flight was delayed due to a change of the plane."
Pros: "Awesome flight!! Seats a bit uncomfortable so gave 3 stars, food expensive not un usual seems the same on most flights where food isn't free. Overall awesome staff and flight!!"
Cons: "Horrible delays and lack of communication to passengers about the reason for the delay. Upon arrival, further 20-25 minute delay. No compensation of any kind for the frustrations."
Pros: "Crew was friendly."
Cons: "Seats are horribly uncomfortable. Bag fees are exorbitant and unclear until you get there."
Pros: "Crew was kind, after some coaxing waited for a family member of a fellow passenger who wandered too far from gate to make it back in 10 minutes."
Cons: "Need updates and alerts on delayed flight!! I was checking my phone every 15 minutes from the restaurant next to the gate, reloading the status page, and the status that it changed from delayed two hours to taking off now happened within a 10 minute window. Next thing I know they are calling for final boarding, last call, even though half the flight didn't make it there yet because they didn't update that the delay was cancelled until minutes before boarding. I understand we all need to take off ASAP, but they've got to understand if everyone was standing at the gate, there would be no room to stand so we all disperse and know we can check our smartphones for updates."
Pros: "An airport attendant, Alfonso, was wonderfully helpful and friendly. He took good care of me, as I was needing wheelchair assistance."
Cons: "When we arrived, I needed wheelchair assistance. I was picked up on the gangplank, and taken to the gate across from our arrival and LEFT THERE. No offers of help after that. I had a 3 hour layover, and finally Alfonso asked if I needed additional assistance. No one else was I interested in helping me get to food or a restroom. During the course of my layover, I heard over 6 flights have gate changes. Ours also was changed...at the time we should've been boarding. No explanation or apology for inconvenience. And again, I was LEFT THERE with no assistance. I finally flagged someone down to get a wheelchair and take me to the new gate, where I was LEFT AGAIN. I finally got up and walked to a restroom in my own (in great pain). The info for our flight remained on the screen at the old gate, with no mention of a gate change, and the new gate had NO information posted about our flight anywhere...which led to a great deal of confusion, chaos, and angry patrons. The gate change also caused us to board 30 min late. The Spirit employees were hard to find (laughing and hanging out in a closed-off area behind the desk). They were not friendly, helpful, or even understanding about the situation. I asked to be the last one on the plane (needing wheelchair assistance), and was told no, with no kindness or explanation. The flight attendants on this flight were not any better than the ines in the flight before...only w/o the funny commentary. And, another long flight with no entertainment, comfort, or friendly assistance. When we arrived at DFW, there were storms (that would've been avoided if we had left Orlando in time) that kept us in a holding pattern for an hour and a half ON TOP of a two and a half hour flight. The flight attendants used this time as a way to make MORE money for the airline by charging money for any food/drinks during this time...even water. We were on that cramped plane for 5 HOURS and were still having to pay for water. This was one of my WORST airline experiences in over 40 years of flying."
Pros: "That there was not an delays. That is all that I liked about this flight."
Cons: "when we were boarding the co pilot was on their cell phone and so were the flight attendants. Not one person said hello or welcomed us on board."
Pros: "Good staff on flight. There was plenty of empty seats and I got moved to a more convenient spot."
Cons: "Website is not clear. My carry on had unclear dimensions and I had to pay extra at the airport."
Cons: "The Seats are Hard and narrow and don't lean back. (I know... It's an economy flight and you get what you paid for.)"
Pros: "Was surprised with carrying baggage charge which was expensive."
Cons: "Airline is not comparable to other flights listed on Kayak because of extra and unexpected charges for carry on luggage and seat assignments which is big surprise when flying this airline for first time."
Cons: "No wifi"
Pros: "How fast the flight was"
Cons: "No drinks atleast serve water"
Cons: "Had to pay $52 to check bag"
Cons: "The seats are too small and there is not enough leg room."
Cons: "Getting dinging for bags at the gate, $50 a bag each way?!? Wasn't explicit ok Kayaks website and very financially cumbersome. Not cool."
Cons: "Didn't know when we booked we'd be charged for carry on luggage & seats."
Cons: "Double booking of seats"
Cons: "Needed to change the flight but couldn't. Money down the drain"
Cons: "Rip-off with the luggage fees"
Cons: "Spirit Airlines was a mess, we got told the wrong information to stand in a line that was too long, and we were not going to get through even though we were an hour before our flight. I went back to the lady, and once they called our flight at the 50 min mark and said that we need our bags checked now. The line agent again told me to go and wait in the line, only to wait and be told we missed our window which was what I was trying to tell the lady earlier. To add fuel to the fire, it seemed three of the people were arguing and then switched to Spanish when it got heated. Lucky, we were able to go out on Delta an hour later without issue and went well. I'll never fly Spirit again for it was a horrible experience and that's from someone who flies's various airlines and 160,000 miles a year! After many years of flying this is my first complaint. However, I would warn others to spend the extra few dollars to go with another airline when traveling."
Cons: "Getting checked in and checking a bag was chaos. Then we waited nearly 45 minutes for our baggage to come."
Pros: "The service was great. I needed assistance with a wheelchair and the people who helped me were wonderful ✈️"
Cons: "The 4 hour delay but I realize that sometimes things happen beyond our control"
Pros: "THE PRICE"
Cons: "$55 CARRY ON CHARGE"
Cons: "Too much turbulence"
Pros: "I liked that the flight staffordable were nice and that there wasn't a lot of coughing or sickness in the airplane. Like that we were on time and that the plane seemed clean."
Cons: "I didn't like the three children that were behind myself my mom and my 2 year old son. They inter flight was packed with child's due to spring break getting back. But it would have been nice to at least have an adult with them to stop there constant kicking of the seats. They were very loud and noisy and at one point woke my 2 year old up from his sleep and I just wasn't impressed with no one saying anything including the airline staff."
Cons: "I was very surprised to learn that I would be charged $45 dollars for my carry on, both ways! This hidden cost would have impacted my decision when choosing a flight. In addition, I didn't purchase a seat another $25. I found it interesting that I was unable to print a boarding pass. I called customer service and was told that they can't print a boarding pass for me, but would report the issue to IT. I can't help but wonder if they were holding back my pass, hoping someone would purchase a ticket. There was no entertainment. Passengers in my area were over served, and were loud and using profane language to the point that departing passenger, several rows ahead, made a point to turn around and see who was responsible for the commotion. I will never fly Spirit again."
Cons: "My flight got delayed 3 times and they kept changing the time at the very last minute. Plane was full of kids and babies crying, yelling and kicking my seat. It was a night mare."
Pros: "Flight was smooth quick and on time and I got a good price"
Cons: "Agendas were extremely rude and disrespectful. I had a family issue causing me to drive to my destination, and kept my flight so I could fly home. When I went to check in online, there was no itinerary to be found. I called, and they said since I was a "no show", it was cancelled and I could not be reimbursed. I offered to use it as credit and get a new flight, paying the difference. This request was declined. The agents on the phone were very rude. Spirit nickel and dimes you, has no available seats, doesn't feed you, and the planes are small. I will never attempt to take this airline again."
Pros: "That the plane was really on time."
Cons: "No good service. Service try to sell you overpriced snacks and drinks. Carry on bags $55, Drop off bags $52."
Pros: "overall the trip was fine but had I known that you had to pay for a carry-on I would have chosen to fly with another airline"
Pros: "No entertainment available. Only snacks were available."
Cons: "They cancelled the flight with 15min before boarding notice. Did not get to destination."
Cons: "Crew food boarding check in employ not profesional"
Pros: "Compared to Frontier I liked the smooth moving lines for bag check ins, and a ground person helping folks backed up on flights that were boarding and in a panic. The flight crew was nice."
Cons: "It's hard when we can't get a beverage or snack anymore on a plane."
Pros: "Clean, simple, comfortable"
Pros: "Easy boarding process and on timely flight."
Cons: "No complaints!"
Cons: "I was charged $65 for a carryon that was an inch too large to be personal. Ridiculous"
Pros: "The flight was good. The crew was nice. Direct flight to Orlando."
Cons: "No entertainment. Seats could be a little more comfortable. Have to pay for drinks or snacks, even water."
Pros: "Kept getting emails that the flight was on time only to find obscenely long lines at check in, under staff and flights delayed for over 2 hours!"
Cons: "so incredibly delayed"
Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"
Pros: "The crew was helpful and very nice at all times. The plane was clean and relatively new. Price was great, considering that I paid $96 for two passengers total, with taxes."
Cons: "Some of the passenger's attitude was not the right one. The prices for check bags, was a little inthehigh side."
Cons: "Flight was canceled and ruined my whole trip!"
Pros: "Crew was very entertaining - a la Southwest Airlines but funnier. One of the crew noted that I had taken out my medication and immediately brought me water."
Cons: "Seats don't recline so there is zero relief/change in body position - making a short trip much longer. Suffered leg cramps. Short trip so luggage was not an issue but in the past I have been literally tapped out by the "additional fees" on baggage over 40(??)lbs."
Airlines flying from Florida to Orange County have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Florida to Orange County
Masks required on board, masks provided on flights from Florida to Orange County
Social distancing seating
Middle seats unavailable to book on flights from Florida to Orange County
Testing for antibodies, testing for symptoms for flights from Florida to Orange County
Waiving of change fees. Search flexible flights from Florida to Orange County