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Top 4 airlines serving from Florida to California
Scores according to KAYAK customer reviews
Pros: "see first message"
Cons: "see first message"
Cons: "MIA is the worst airport with American Airlines. Had to exit and recheck our bags and everything. Led to us misplacing our duty free thru security. Absolutely will not be flying AA again, or visiting MIA."
Cons: "Over 3 hours late for no good reason. Took an hour for maintenance to show up to sign a piece of paper. Changed departure gate 3 times. Wake up American, you’re service has gone completely to hell. And hellish is how I would describe the experience of flying on your airline"
Pros: "Crew was nice. Had no problems with my carry on."
Cons: "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Pros: "Kind crew, smooth flight"
Cons: "2 HRS LATE"
Pros: "On time"
Cons: "I pre ordered a vegan meal. American Airlines feed me salad and fruit. Not exactly inspiring or sustaining."
Cons: "Not get delayed. Don’t make me check a bag that clearly isn’t oversized"
Pros: "Consistently great crew. Food for pitchers is really good. Hummus was very tasty!"
Pros: "I love it"
Cons: "American Airlines couldn’t make plane seats anymore cramped. Cabin was very cold with no way to control climate. If you don’t buy first class or premium be ready for very uncomfortable flight."
Pros: "We waited for more than half hour and they had them at the wrong carousel"
Cons: "Worst flight with AA so far, service is getting worst and worst"
Cons: "How a flight attendant was berating a passenger to help her with his bag. She was extremely rude to him and It set the tone for the rest of the flight."
Cons: "Seat was supposedly an exit row but in reality it was the seat behind the exit row and there was a metal box blocking my already non existent leg room."
Pros: "Safety, close to on-time arrival, although irrelevant since bags took 45 minutes."
Cons: "No water bottles available for individual use. Crew only came through once or twice offering small cups of water. I'm dehydrated today with headache. No charging outlets in the 2018! OUTRAGEOUS. A bunch of bags still had not come down 40 minutes after arrival. Worst: just before landing, when the captain advised the flight crew to do a cross-check, it was not done, and when we landed, I realized my seatbelt was not on."
Pros: "Not much"
Cons: "The luggage transfer from customs to the Miami LAX flt. was not clearly explained . I had to wait in line to recheck the luggage to LAX, the wait cut the time to lax flt departure forcing me to sprint over to gate 48 all the way across the airport.(about 1 mile.)"
Cons: "The drink was terrible, hot tea"
Pros: "Flight was on time, smooth and had great service."
Pros: "I liked the entertainment. The pilot was witty and funky"
Cons: "AC was kinda warm. I was very uncomfortable. I actually was sweating."
Pros: "Please help me find my bags"
Cons: "The fact they lost my bags"
Cons: "Lost connection because previous flight was too late , had long wait. The space in the seat on the plane were quite small and the plan looked old, or not updated. It didn't have individual screen monitor for entertainment , which I think nowadays is expected; especially for a coast to coast flight."
Cons: "Internet was out. Table was tilted and could not be level for drinks. Out of, or No cover sheet for protection for toiler seat. Result of : Management and Union"
Cons: "we were delayed almost 3 hours due to an error with the gate change not being relayed to the Plane nor the Cargo crew."
Pros: "Staff was very friendly and helpful."
Cons: "Movie kept freezing up. So did Sodoku game."
Pros: "I loved that they gave us a pillow and a blanket for travel. They also had free on screen entertainment with some of the best movies on there to watch and even provided free earphones if you did not have any."
Cons: "Nothing, I loved it all."
Cons: "Baggage claim process way too long. Took 1hr to get off plane."
Pros: "The OJ."
Cons: "How come COPA airlines can afford serving meals??"
Pros: "Boarding was smooth and the pilot did a nice job of getting us to and from Miami. Thank you!"
Cons: "The flight time said an hour, yet our arrival time was 6 hours. Then we proceeded to sit on the runway for 20 minutes before take off and now at 45 minutes after we landed. Someone should have planned gates and deplaning schedules better, it's an awful experience sitting and doing nothing when you're so close to being home. The other thing that was bothersome was on this 6 hour flight, my entertainment screen didn't work. Which not only meant I would need to entertain myself for the next 6 hours, but also there wasn't a way to get the flight attendants attention. When they came around with drinks, I asked two of them how to fix the screen and they gave me two different answers which neither worked. Then when I needed anything I would have to make my neighbors move and go walk to find someone. Overall not my favorite flying experience and didn't feel taken care of by the crew or AA. And to think I spent extra money to fly with AA..."
Pros: "Cockpit crew kept us informed of arrival time adjustments and upcoming turbulence. Enjoyed choices of music. Seats were surprisingly comfortable."
Cons: "Still sitting at the airport at 1am. 5 hours later. The incoming plane had "damage" to it so they were going to give us a new plane... 5 hours later and sitting here freezing. American Airlines cannot come up with one extra plane?? Very disappointed"
Pros: "Smooth takeoff and landing no turbulence.no issues at baggage claim.I boarded later and had to gate check because overhead bins were full."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Cons: "We had purchased the tickets months before flying - It was Quantas, but we flew on American and Alaska- no one seemed to talk to each other - not one site had the complete itinerary. Took hours of phone calls and a lot of anxiety before we completed the trip. I used my American airline frequent flyer card and even though we flew over 14000 miles, we got credit for 500."
Pros: "Sits were comfortable, love the tv combo allow to charge my phone"
Cons: "Cabin was very hot no air conditioning"
Cons: "The crew was the worst part in this flight and on any flight i have Ever been to, never had that rude crew on a flight"
Pros: "I had a great experience flying with American Airlines thank you.. the flights were on time great customer service."
Cons: "Paid $80 for more leg room seat and I didn't have any more room for my legs at all. Rip off."
Cons: "Gogo inflight entertainment"
Cons: "That it got cancelled"
Pros: "The liquor selection, comfort of the plane, individual screen"
Cons: "No meal on an almost 5hrs flight"
Pros: "Confortable and entairtement"
Cons: "The food"
Pros: "Although the flight was delayed, the crew kept a positive attitude and got us into another plane pretty promptly. They let us check in one of our bags for free to make up for the delay."
Cons: "The flight was delayed."
Pros: "Nice crew and I paid for more leg room"
Cons: "Social distancing in the seating, the flight was booked every seat."
Pros: "Service was really good. Everything on time."
Cons: "My tv was the only one not working in the entire plane! LAME!"
Pros: "Quick time"
Cons: "Blanket and better gate management at landing."
Pros: "Check in and crew were pleasant"
Cons: "The plane was too small for such a long flight Very uncomfortable"
Pros: "Great crew, comfortable aircraft"
Cons: "snacks were wimpy"
Pros: "Lufthansa crew and service made the long trip not just bearable,but enjoyable!"
Cons: "The seats are super squeezed together. My daughter and I weigh no more than 130 lbs each and We were very uncomfortable."
Cons: "A little more shoulder room and a spot where I can charge my phone on flight to be able to watch a movie."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Pros: "I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer"
Cons: "No ear buds for sale or offered. No charger plug ins in the seat"
Cons: "We arrived to one terminal and no one says that the next flight was in tom bradley terminal. After asking on the way, I realized that had to walk more than 35 minutes. No transfer service, no info, nothing. Finally after reach tom bradley terminal, the ANA staff said that they was very delayed and wanted to change my flight."
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "On time and nice services"
Pros: "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
Cons: "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."
Cons: "Wasted time at Orlando, missed my direct flight from Washington to Accra. I had to be re routed through Europe to Accra and spent more than 12 hrs more"
Pros: "Economy Plus was well worth the small up charge."
Cons: "Took a long time to remove your dishes after the meal; never offered a mid flight snack."
Cons: "Connecting flight from Orlando, FL to San Francisco, CA. Departed on time but still arrive 40 minutes after schedule. Need to have more accurate time. Almost cause me to miss my next flight."
Pros: "Awesome service"
Pros: "Service and crew were much friendlier coming back from Rio."
Cons: "Food was terrible, seat as uncomfortable."
Pros: "Process was super easy, I even emailed my itinerary from United to kayak as requested, and I received updates about the gate, baggage and status before United!"
Cons: "No complaints whatsoever"
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."
Pros: "All services where very good from check in to arrival In L.A."
Cons: "There wasn't anything I didn't like."
Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."
Cons: "Flight was cancelled, instead of a direct flight back, we had to go to Munich and then fly to LA"
Pros: "The Stroopwaffle"
Cons: "The hour delay"
Pros: "It was a good flight and for a great prize"
Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."
Pros: "Good crew. The crew is very nice and accommodating. On my previous flight with United the crew was Kurt and not so good. Sorry very happy to see how nice and accommodating this crew lunch."
Pros: "No big incident, was offered a small bag of pretzels, complimentary."
Cons: "Seats have uncomfortably small spacing."
Pros: "United is very reputable airline with great pilots and safety record. Prior to leaving for Mexico, the plane was examined amd found a 'mechanical issue'. All of the passengers were immediately switched to a different airplane. The safety of the airline and the pocedures used to ensure the craft was 100% was very comforting."
Cons: "I was bothered by the fee to check in 1 bag and the lack of food and ebtertainment upon the return flight from Mexico to Los Angeles. During the entire 4 hour flight, passengers were offered a bag of chips and nothing else, not even for purchase. Thus particular plane didn't have any screen for entertainment. I was most bothered by the baggage fee of $50 ($25 each way ) because the ticket price doesnt reflect an airline that charges for necessary things."
Pros: "Happy with all products & services."
Pros: "I enjoyed the speedy boarding process"
Cons: "The flight was over booked. Very crowded and when we arrived in Los Angeles we sat on the runway for over an hour"
Pros: "5.5 hour flight and no movies to watch. Had to pay $8 if you wanted to watch anything. Whyyyyyy??? I couldn't even watch the flight path without them wanting me to swipe my credit card."
Pros: "Very attentive flight attendants, on board on demand tv/ movies, smack options"
Cons: "First of all there is no tv on 5-6 hours flight i think that is not right.plus the food is weet from the microwave!! And tooo salty.. And many more hard to say now"
Pros: "Aircraft was clean 2/3 of the flight attendants were very helpful and pleasant. 1 was ok. She has a rough short tone w passengers and she "hates these cups.""
Cons: "It feels like at 6'1' and 172lbs I'm too big to fly your 737. I'm not a big man but I seem to be too wide for the seats. The under seat storage is too tight. You can either have a bag under the seat or feet, not both. The overhead bins were filled befor the seats. So even with only one personal item I had to use the under seat storage."
Cons: "- was hot on the plane - That you had to pay to watch tv. There should be at least a few channels that are Free. (especially since this was a 5 hour flight) - Complimentary snacks (pretzels) were all smushed."
Pros: "United airlines staff were polite and worked hard."
Cons: "I did not like that they printed my ticket for my connecting flight for EVA Air without any EVA Air markings. This meant that when I arrive at LAX I was giving directions to the United Airlines terminal when I really needed to be at the terminal for Eva Airlines. This caused me to almost missed my flight with Eva Airlines. For the remainder of my trip EVA airline staff were quite grumpy with me for being 45 minutes late boarding. I actually am thankful that I believe they held the plane that 45 minutes for me. It just seems too convenient that the plans out there that long after its scheduled takeoff."
Pros: "We were delayed by the rain/lighting 3 times so they gave everyone free access to direct tv"
Cons: "Choice of snacks"
Pros: "Great crew, very efficient boarding"
Cons: "Not much that could be helped. Short flight, very turbulent on takeoff and landing. Getting stuck in front of a kid who kept dropping her tray table open and slamming it shut wasn't fun, but I know United isn't responsible for someone else's sucky parenting. And when did the leg room shrink???"
Pros: "In seat entertainment was pretty good. Food was also surprisingly good, though it would have been nice if bigger. To be fair, it was typical sized for an airline meal."
Cons: "They ran out of wine in economy. I had two tiny cups and then was told they were all out. Seats in economy plus only barely reclined. I just can't sleep on an overnight flight when sitting virtually vertical. I was seated in economy plus so the legroom was reasonable."
Pros: "Gate personnel were great."
Pros: "Efficient boarding"
Cons: "Very rough flight but pilot did a good job of keeping passengers informed"
Pros: "I liked the new movies. Lots of movie selections. Friendly flight crew."
Cons: "Flight was a little bumpy at times, and flight was also delayed 1 hr."
Pros: "The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone."
Cons: "All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer)."
Cons: "When i came back to my country everything was ok until i got my credit details and i saw that your receptionist stole money from my card. I should have pay for an exstra suitcase 60 dollars so i gave the receptionist my credit card. Yesterday I got my credit details i saw an extra charge of 400 hundred dollars !!! I am so mad and im waiting for you to cancel it and recompense. I hope it will be soon before i involve a layer and require you. My phone number is +97224518838."
Cons: "Flight was an hour delayed and I was never told the reason.. There was no enough of the beverage I wanted to be given just one can of juice.."
Pros: "It was on time"
Cons: "They feed us when we first sat down and then they didn't offer anything else until 13 hours later."
Pros: "There should be at least one complimentary option for entertainment."
Pros: "I was treated outstanding by United Aorlines throughout this entire trip."
Cons: "Two plus hour delay!!"
Pros: "The staff on our flight to Philadelphia was excellent!"
Cons: "We arrived at Miami Airport 2 1/2 hours before our flight as request by your airline request only to find no staff .to check luggage. We waited an hour along with 60 other people before any of your staff decided to come to work. I walk with a cane and there were several seniors would had to wait in line. I think it is ridiculous that you do not have staff at the kiosk for your early morning flights. This type of service is unacceptable!"
Cons: "flight got cancelled at last moment"
Cons: "Had to pay for carry on and water. What a joke!! A unruly child was screaming and pounding on the back of my seat and there were open seats up front so I ask a attendant if I could move up. The attendant told me according to FFA regulations I needed to stay in my seat. I FOUND OUT LATER WHAT SHE TOLD ME IS TOTAL BS!!!!! Never again Frontier!!!!"
Cons: "I was shocked to be charged a $40 fee for a carry-on bag. This was a hidden fee to me, as I did not know about this charge and no other airlines have this fee."
Cons: "The seats were uncomfortable, over priced snacks, no foods."
Pros: "Frontier provided hotel vouchers for the night along with food vouchers. Even though there was a bit of a waiting game from time to time, everything was organized."
Cons: "Upon arrival to the Kansas City, MO airport we were instructed to stay on the plane for an undetermined time. We were offered snacks for purchase. I think they could have spared some free snacks considering they had already gone through selling while en route."
Pros: "On time"
Cons: "All the hidden costs"
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Pros: "Was a very fast flight"
Pros: "Attendants were very relaxed and friendly...made flying with them enjoyable."
Pros: "Flight attendants were nice"
Cons: "Who charges for carry on luggage? Never encountered that with other airlines. Also, Frontier charged MORE for carry on vs checked bags. Who does that????? I will literally NEVER fly frontier again."
Cons: "I booked because of the cheap rate. Only to find out at the airport that they charge 25 for carry on luggage...I knew they charged for checking luggage but for a carry on?! ridiculous. Adding those $50, price is the same or more expensive than other better airlines. There was no food whatsoever. Almost 4 hr flight and no food....the food they sell is basically snacks...not even a sandwich. The seats are insanely thin and hard. Entertainment? You have to pay for that. Never seen this kind of horrible service. I lost my flight coming back from NY because of the bad weather conditions. The airport was insane, we got off in the middle of the freeway because cars were not moving and started running. I left 3hs30 before my flight and still lost it...thats how crazy it was. Not only they didnt offer any help, they wanted to charge penalty and put me on a flight 4 days from then. Tried calling and explaining, no one cares. Never flying this company again"
Pros: "The boarding process went seamlessly."
Cons: "There is a charge for each piece of luggage, including your carry-on. I ended up paying more for my luggage than for my actual flight; the seats are hard, uncomfortable, about 1 inch thick with no padding and do not recline; there were about 25 screaming children on my flight making it an uncomfortable and expensive 3+ hour nersary flight. I will not be flying Frontier in the future."
Cons: "Frontier does not participate in TSA-Pre. Beware of the hidden charges. It only makes since to fly with Frontier if you do not have any luggage."
Pros: "Round trip to Miami for $50! Smooth flight, no issues."
Cons: "Charged me $30 to check my carry on bag on the return flight, when it could have fit easily into the overhead bin."
Pros: "Boarding process was easy. Baggage check was friendly. Crew was very nice but everything else offsets that for my rating"
Cons: "Airline was terrible. Uncomfortable seats that don't recline. No wifi. They charge for every drink even non alcholic. Seat selection and carry one are also charged for when you check in. I would rather pay much more and fly a modern airline"
Cons: "Flight was delayed 5 hours. Seats are uncomfortable. Hidden fees make flight as expensive or more expensive than other airlines."
Pros: "Flight left and arrive on time"
Cons: "No confort"
Pros: "crew and price excellent"
Cons: "baggage policy on Frontier is unclear. Security concern at Ohare as people brought bottles of water on board"
Pros: "It didn't crash and Im very thankful for that. They are good at collecting trash."
Cons: "The flight attendants skipped few rows and not offer us any drink or snack the first time they came out. I am sure they didnt do it in purpose, but I have never been in a flight that the flight attendant just missed people like that. The cart stopped next to the seat in front of me, the first flight attendant helped people that sat in the front, the second one started to asked and served beverages for the seats behind me. I thought the first one was going to help us, but they moved so fast and far behind us right after that. I have never been in any fllight that charge people for soda."
Pros: "Wasn' detlayed"
Cons: "Have to pay for every little extra thing"
Pros: "charge for everything"
Pros: "Quick check in!"
Cons: "Paying $45 for carry on baggage!"
Pros: "Not much to say about the flight...it was a standard coach-class flight. At least they got me my drinks when I wanted them."
Cons: "I felt deceived about the price. Like probably most people, I shopped around for a ticket, and Frontier appeared to have the cheaper price. I was shocked to find i had to pay for a carry-on, and more shocked i had to pay for a seat. So, in total - post-purchase, I had to spend another $150, roughly 46% more than the ticket price I booked. I get it...the state of the airlines, paying for baggage is becoming a thing. but this was just another level, without warning. it was a bait and switch. I won't fly Frontier again."
Cons: "I was charged for two bags, however, I checked one bag and the other was a carry on the size of a computer."
Cons: "No allowed carry-on items without charging high bag prices. Competitive ticket prices with no competitive services. Extremely primitive email alert system. You have to pay additional fees for a seat after booking. Uncomfortable seats and rows with a metal coaster for a tray table. No entertainment on 3+ hour flight. No complimentary amenities. No class. Will not be flying again."
Cons: "As someone who has never flown frontier before, I was unprepared for the MANY hidden fees that came from 1)choosing seats 2) carrying on hardly any baggage. If an airline claims to give cheaper flights, they should either get rid of these fees (since there is no way to actually avoid them), or simply be up front and work them into the price."
Pros: "Seats were awful"
Cons: "Charged for checked bag, carry-ons, and to select seats on the flight. Seats were uncomfortable and did not recline. Crew seemed like they wanted to be there less than we did and was poor at distributing water in the Sahara that was our cabin."
Pros: "I make a reservation for me and my cousin, and him cant take the Flight because frontier sent to me by email a wrong information for checking terminal and when we finally arrives to the counter, she said, oh Im Sorry checking bag is closed, we cant take your checked bag, and he lost the flight, also trying to contact costumer service during 1 hour , they dont give us a rasonble solution, we lost the money for travel from miami to las vegas, and they not refund anything!!!!!!"
Cons: "I didn't like the fact that my flight was oversold and I was never able to get on the airplane."
Cons: "The electronic boardingpass doesnt work"
Pros: "For the money i spent to fly the only thing i had free was water. Wasn't used to flying with no complimentary snacks and to purchase items were a bit expensive. Baggage took too long 30 minutes. Wasnt accustom to waiting for my luggage at the baggage claim. Other than that the flight was good. Thanks for your service, but i will try not to use Frontier airline's"
Pros: "Nice flight attendants."
Cons: "Pilot apparently didn't have a voice and never once talked to the passengers even when experiencing bad turbulence."
Pros: "It was really fast flight i loved it."
Pros: "The worst flight I have ever had. Most uncomfortable seats I've ever sat in. I will never ever fly this airline again. They also charge for everything. Everything had a fee. Horrible experience. I guess AA is the best."
Pros: "Nothing Flight was first delayed for 1 1/2 hours and then canceled. Spent over an hour on hold trying to make alternate arrangements...not a good experience!"
Cons: "Charged for a carry on. Charged for Diet Coke? Are you serious ?... Plane was delayed 45 min. Then another 30. No explanation, just different times posted."
Cons: "Paying for a carry on bag. It was very expensive. I will not fly frontier again."
Pros: "I didn't like much. In-flight crew was friendly enough."
Cons: "$40 for a carry-on bag ($35 for checked baggage), No TSA Pre-Check option, $12 more for an aisle or window seat, over 2 hours delayed, poor customer service at the check-in desk. I would pay twice as much for any flight to avoid this airline. Never again."
Pros: "Amazing service. Kat and Linda from MIA airport check in were phenomenal and completely made my trip in every way possible. I hope frontier recognizes how truly lucky they are to have these women on their payroll."
Cons: "The flight was fine.. We didn't know that we have to pay a luggage fee for a carry on for $45.. I was surprised when they told us to pay since carry on so far in other flights were free.. The seats weren't comfortable since it doesn't recline. This plane really is only good for probably a one hour flight not 4 hours because you can't even relaxed and reclined your seat.. All food you have to pay including water.. I will never fly frontier ever again..."
Pros: "The flight was cancelled 1-1/2 hours before the scheduled take-off [9 am flight on 12/16/15] without any explanation whatsoever. The counter representatives gave very inadequate instruction, and did not appear very compassionate to the customers. I had to wait on hold for a CSR for 50 minutes before I was helped. Then, it took 45 more minutes to schedule another flight on American Airlines. The whole event was unnecessarily stressful."
Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."
Cons: "The plane was forced to do a mechanical update by the FAA. It was thus 6 hours late. The mechanical should have been tended to in regular service of the plane - not before boarding with passengers. They are clearly not doing a thorough job at maintenance requirements. Given that the plane was stopped in Denver (their headquarters), they should have provided another plan from standby - do they not have any planes ready to go on standby at their hub?? Get some! Passengers were given lunch vouchers at the gate, but only one of the food vendors would take them citing poor contract relations with Frontier and not getting timely paid. That one (a Pizza place) was very reluctant to take the voucher also. In Addition: $45 for a small carry-on bag was ridiculous as was no complimentary music, tv, cracker, peanut or coffee. I was unable to check-in online with my cell phone due to poor user friendly programming and poor communication of data from Kayak"
Cons: "The seats were horrible. if someone taps on the back of your chair you hear everything. Not comfortable."
Pros: "6 hours delay was occurred"
Pros: "I had my own row"
Cons: "The fight left on time for once"
Pros: "the crew and flight was good for the money I paid"
Cons: "Spirit could have given free water on such long flights as from Fort Lauderdale to LAX"
Pros: "Crew were amazing."
Cons: "Long lines. Cramped seats."
Pros: "I got home and pretty much on time. The staff on the plane were friendly."
Cons: "Check in on mobile was really difficult. Was forced to sign up for their mailing list. Then got into a loop and had to start over. Baggage fees are exorbitant so I signed up for their discount offer which cost $50 and was supposed to give me a discount on my bags. Discount didn't happen and I had to pay full price anyway. Their weight allowance is 10 pounds less than other airlines so I had to transfer a bunch of stuff to my carry-on. Sneaky fees and nickel and diming are such shoddy business practices. I Will not fly Spirit again if I can at all avoid it. Short-term gain results in long-term loss for Spirit given I am a very frequent traveler."
Cons: "Where do I start? This may be the most "affordable" flight you can find on the market but they make up for that. Be sure to print your own boarding pass because that's a $10 charge if you don't. If your luggage is even one lb over the weight, expect to pay $95. Need water on the flight? Pay up. AirMall magazine? Nope. Reclining chairs? Laughable. The staff's affect is flat and cold. Don't bother trying to reason with them, they could care less (especially"Karen"). If I could give zero stars on this review, I wouldn't hesitate. I wouldn't wish my experience with Spirit on anyone. I'd rather forget about it all and move on with my life but people have the right to know."
Cons: "Spirit Airlines is a rip off and I will never use them again. They charge non refundable carry on bag fees then tell you after you have purchased you are allowed one personal item for free as long as its fits into the "carry on" metal display. There is no difference between a carry on bag and a personal item. They are using it to dupe you into buying a carry on bag fee that you do not need."
Pros: "The price of the flight."
Cons: "Charging for a carry on. Adds to the REAL cost of the flight. Seats are so close our knees touch the seat in front of us. No reclining seats."
Cons: "The staff was rude and unfriendly especially the person who checked me in."
Cons: "No communication"
Pros: "What I liked is that it was a fast flight trip."
Cons: "I dislike that just about everyone from the check in stand in the FLL airport we're all rude and extremely disorganized. There was this older man who looked like he had no idea what he was doing just kept confusing and making people aggregated, he kept making people go back and forth multiple times. I would train them to be more organized. His words were "I'm not always right, but I know what I'm doing""
Cons: "OUTRAGEOUS pricing for checked bag, more than double what other airlines charge and they do not allow a backpack on board as a personal item fort a man but they allow women to take giant purses as personal items. Ridiculous."
Pros: "That I know I won't use this airline again"
Cons: "The over all service."
Cons: "I like nothing about it. No space, seats don't go back, no free water or coffee, no blanket, nothing you have to pay for baggage even if you take it on the plane. Will NEVER choose you again. Too bad I have to fly back with you."
Pros: "The return flight was way better than going to Florida."
Cons: "Going to Atlanta Airport and then from Atlanta to FLL was an experience that I have not had with any of the air-lines companies. It needs improvement."
Cons: "My first flight was delayed and caused me to miss my connecting flight. Customer service was extremely poor and couldn't get me a new flight out until the next evening and the airline was adamant that it was not their fault and refused to compensate me for all the inconvenience they caused me. I've never been treated with more disrespect. If this review ever gets posted or read, don't ever fly Spirit."
Cons: "Charged $ 100.00 for 2 bags. Highway robbery."
Pros: "There is nothing good about spirit. They sent a follow-up survey with a link to a blank page, that is how little they care about customers."
Cons: "Ff you fly with only a "personal Item" the fare is a little bit less. If you have a bag you are wasting your money on this airline They charge for carry ons, and extra if they are overweight (a lot extra). The seats ate like seats on a city bus, fine for a block or two, painful after two hours. They charge an arm and a leg for everything, a reserved seat is $14(otherwise you get a random seat), a carry on at the gate is $100, ($48 if you but in advance). Even water is $3,"
Pros: "Flights relatively on time"
Cons: "upcharge for EVERYTHING (they charge for WATER, printing boarding pass, and carry-ons) unfriendly staff buggy website"
Cons: "I didn't like anything about this airline"
Cons: "Everything about this airline is bad. They rope you in by thinking you're getting economical tickets and then rip you off by charging $55 for each pice of luggage, INCLUDING CARRY - ON!!! The seats are the most uncomfortable and tight, there is no recline. I felt like cargo.. Every beverage and snack costs money, they even charge for Water! They pack people in like a herd. It TERRIBLE. Will never fly this airline again and will tell my friends and family not to."
Pros: "Unfortunately, I was not aware of Spirits business model or I would have been better prepared - the fairly well priced flight I got for my child and I were offset by having to pay OVER $100 for 2 CARRY on bags (that's right... Not checked but CARRY ON SIZED BAGS!! Low number of employees had lines everywhere and chaotic check in do to majority surprised by bag fees! Seats do not recline - no entertainment screens very "low budget". The advertising campaign is cute and makes the "no frills" look hip, but very tough cross country flight for us."
Pros: "The planes were new aND in good shape"
Cons: "The lines to check baggage were so long. The seats on flight do not recline and are super squished. No tvs, no complimentary food, and all luggage costs money to take. Would be okay for a really short flight."
Pros: "I have taken Spirit on different ocassion and every time I do it's a disappointing ride."
Cons: "I had to purchase my tickets on different confirmations and they would not accommodate my sitting next to my children. They sat 5F & 5E and my ticket was 27 all the way in the back. I tried to request to upgrade but they were not helpful to move me up anywhere closer to my 2 kids. It was very disappointing to say the least."
Pros: "The price was good compared to other options."
Cons: "NO SPACE!!! My knees touched chair in front of me and I'm only 5'11". Chairs don't recline. Jammed in like a sardine in a can. Most uncomfortable cross country flight I've ever had."
Cons: "Who charges for even carry-on baggage???? No real food on the menu, you can't get anything but snacks no matter what you pay. Seats are uncomfortable etc. I didn't really enjoy it at all..."
Pros: "Go to florida"
Cons: "No recliners hard to sleep"
Pros: "Cheap ticket price"
Cons: "No TVs on a 5.5 hour flight to LA, no wifi, seats do not recline, and you have to pay $55 for a carry on"
Cons: "You don't tell customer that they need to pay for baggage even a carry on cost additional 55.00 plus if you want to sit next to your pass angers you travel with its additional chargers to pick your seats .. Add that when booking the flights"
Pros: "The crew was nice, friendly. They moved a pregnant couple from my row to "somewhere more comfortable" which left my row empty and I was able to lay down which was much better than the uncomfortable seats with almost no leg room. The landing felt very smooth."
Cons: "The line to check baggage was the super long, so long that crew members kept passing through calling for passengers of the next flights so as to expedite the checking of their luggage. I will never fly with checked bags on this airline again. The seats are very cramped. There is no legroom and the chairs don't recline. Everything is an extra charge, even snacks. There are no in-flight entertainment options unless you count the sudoku puzzles that print at the bottom of your boarding pass. I'd use this airline again only for short trips with no bags only bc their prices are cheap."
Pros: "Nothing at all"
Cons: "Whole experience"
Pros: "The direct flight and the price."
Cons: "The fact the chairs didnt recline. The 55 dollar carry on bag fee"
Pros: "The price to upgrade to a larger seat was reasonable but someone who randomly choose there seat for 10$ sat next to me."
Cons: "The lines to check a bag moved extremely slow. The price to check a bag was extremely high. And boarding the airplane was very disorganized and the flights attendants did not do much to keep the line moving."
Pros: "Ticket ended up being 100$ more"
Cons: "You had to pay for everything. I was coughing and really needed water and it was 6$ Trip was delayed over an hour with multiple gate changes and then once on the plane took forever to take off. Seats were horrible very small and very uncomfortable"
Cons: "Flight was delayed. Seats were too small and crowded. Unable to use phone. No snacks. Confusion with printing boarding passes. Expensive to check a small duffel/sports bag. Security check was violating!"
Pros: "Nothing staff rude they did not know wat was going on"
Cons: "Flight delayed going and coming back! The one coming back arrived almos 2 h late at lax! Thougtbit was a cheap flight but then they charge you for carry on! So it really cost 300 bucks the flight! For that price should bought with american airlinesnor jet blue better sits for the samenprice and at leat honest airlines! complete ripp off! Necer spirit again"
Cons: "All the seats DO NOT recline. They charge for everything including water..$3. Over $100 to bring my small carry on. I hate this airline. Have you ever been on a flight where seats don't recline??? Insane."
Pros: "Absolutely nothing."
Cons: "How are you not going to tell me it costs to bring a CARRY ON and charge me $50 at the airport? THEN, stick me on a 5 and a half hour flight, which left an hour late, and not give me something to drink or something or snack on the entire flight?! AND not have a reclining seat so I can be semi-comfortable. Also I'm a taller person so the seat in front of me was jabbing into my knees the entire time. The staff was young rude and sloppy aboard the plane. Spirit is HORRIBLE! Spend a little more money and fly another airline."
Pros: "1) my flight from FLL to LAX was $114 2) flight attendants were very funny during the safety review"
Cons: "1) they charge $50 for a carry on 2) they charge $50 for a checked bag and the weight limit is only 40 pounds. It's $25 more if you go over that 3) you must pay for EVERYTHING, including water."
Pros: "They are the best at being the worst!"
Cons: "They cancelled the connecting flight and the offered no option to fix it."
Pros: "I don't like at all was bad service"
Cons: "I don't like at all was bad service"
Pros: "Crew, boarding,"
Cons: "seats were uncomfortable No blankets or pillows or movies"
Pros: "I like how nice the staff was and entertaining."
Cons: "The seat are a little small..."
Pros: "Comfort was ok, but only because we purchased the big seats. Coach is really really bad."
Pros: "Nothing at all"
Cons: "All this company is just the worthrs company I ever fly, I don't recommend fly on this, everything is just BAD,"
Cons: "I was not happy with this airline at all. Airfare maybe cheap but they charge you an arm and a leg for your luggage and and on the palne. So you end up paying same as if you fllew an other airline. What a lousy way to do business. Fight attendants were rude with major attitude. All they do is sit and read there book beacuse novody buys anything. They even charge for water. $3 forba small vottle of water. I will lwver fly this airline again."
Pros: "Nothing! The flight was delayed for 7 hrs and they never notified me!"
Cons: "The 7 hr delay! The seats dont decline and they don't even give u water! U have to pay for all bags! Why r they even in business? !"