|Flights Arrive in||Rio de Janeiro|
|Flights Depart from||Florida|
|Airlines||Azul, Avianca, LATAM Airlines, Copa Airlines, GOL Linhas Aéreas, Delta, American Airlines, United Airlines, Aerolineas Argentinas, Air Canada, Norwegian, Aeromexico|
Pros: The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese.
Cons: The snacks could have been healthier and the bathroom could have been cleaner.
Cons: The crew was non-responsive to simple requests. The food was abismal and void of nutrition.
Pros: CLEAN EFFICIENT
Cons: BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!
Pros: Seats are hard
Pros: Azul service was good as usual. Plane was on time arrival. No complaints
Pros: Quick boarding.
Cons: Food was sub-par. Tight seating
Pros: Cada ves que viajo en Avianca , estoy viendo y sintiendo un detrimento en la atención así como en la comodidad de los aviones. Viaje de Washington a Bogotá en busines, y la incomodidad de el avión es desesperante. Q pasa AVIANCA? Acaso se va a acabar nuestra empresa colombiana q ha sido el org
Pros: Crew was great.
Cons: Meals weren't correct for my diet so had to improvise.
Pros: The crew
Cons: La experiencia con la conexión... tenía poco tiempo para realizar la conexión y el proceso fue lento (sin manga, escalera con personas en silla de rueda lo que hizo perder tiempo a los que estábamos en el bus esperando ser trasladados) además de las personas en tierra no fueron amables
Pros: Was the seat super!
Pros: ATTITUDE OF HELPFULNESS OF CREW, CLEANLINESS OF AIRCRAFT, COMFORTABLE SEATING AND LEGROOM...NO FLIGHT DELAYS.
Cons: DISTANCE BETWEEN AIRDRAFT AND IMMIGRATION IN RIO AIRPORT.
Pros: Crew very cooperative
Cons: Plane is way too old
Pros: Bought our tickets a couple of months ahead of time. We've flown with TAM before with our five-pound Yorkie, but this was our first time since their merger with the Argentinian airline. We were attracted by a low price and a nonstop flight from MIA to Rio, and checked with their customer service dept about flying with our dog - they said it wouldn't be a problem, but tocall back two weeks ahead of the flight to confirm that the dog would fly with us. They charged $250 each way for a little dog in the cabin - twice what other carriers charge, but the ticket price made up for it.
Cons: We called two weeks before the flight, and were told to call back again in a couple of days. We called two days later and were told to call back again in a couple of days..... The next day, we called again, and their customer service rep said that dogs were not allowed on the flight. What??? 9 days before our flight, and we've got to scramble to find new tickets. We found tickets with Copa for almost the same price, and hey were happy to fly our little dog in the cabin for half the price that LATAM wanted. We got a $200 total refund from LATAM for seats that they sold to someone else. Never again, Never.
Pros: Great crew. Airplane dated but comfortable.
Cons: LATAM check in at GRU was a nightmare. I was traveling business class. Another flight guy was delayed, and the check in procedure came to a complete halt until they re booked effected passengers. Was in line for 45 minutes. Lots of angry people.
Cons: There was only one employee to dispatch luggage on international flights with domestic connections. We had to wait some precious minutes in the queue.
Cons: Very small gate to do security
Pros: It ALL sucked BIG TIME!
Cons: TRAVELING ON ANOTHER AIRLINE
Pros: I like everything, the flight was very relaxed, the breakfast good and a beer in the end of the flight was perfect.
Cons: The price for the flight ridiculous to high never again
Pros: crew was great
Cons: inflight entertainment was sorely lacking
Cons: Paid extra to upgrade. Then never saw the flight crew during the flight. And they provided no drink or snack service. Instead they all huddled at the front of the plane and talked with each other. Disappointing to say the least.
Cons: Better aircraft and personnel should smile and be more friendly
Cons: Not remarkable at all. Terrible food.
Pros: Their boarding is more orderly than many Brazilian airlines.
Cons: check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay.
Pros: Pessoas super simpáticas e muito atenciosas. Espaço gigante para as pernas na fileira de emergência.
Cons: Opções de alimentos a bordo.
Pros: Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms.
Cons: There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated.
Pros: Quick flight
Cons: The boarding procedure is a nightmare. 3 gates positioned right next to each other with no one knowing which line they are in and people shoving to get through to another gate. Very stressful and disorganized
Pros: The crew was great!
Cons: The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35....
Cons: Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly.
Pros: Nothing horrible service
Pros: Crew was friendly.
Cons: Wish the seat was more comfortable. Landing was jittery and bumpy.
Pros: Crew could have been better.
Cons: Baggage claim number was wrong. They almost took my bag away
Pros: Direct flight and good personal service provided by crew.
Cons: Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped.
Pros: Boarding was fine and crew were friendly with one exception. The in flight entertainment is great idea, except that the wifi went down mid flight, mid movie.
Cons: First and foremost seats are very uncomfortable. Would expect American to realize that passengers will be sitting for 9 hours and the seat needs to have some cushion. Could not get comfortable so could not sleep. Most of the crew were friendly and courteous, but was the 1 who was less so. Wifi quit
Pros: I’m home
Cons: Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable
Cons: They canceled the flight
Pros: United does it better than low-cost carriers
Cons: Not worth the additional cost over low-cost carriers
Cons: Short trip , WiFi was out but not an issue. Again I was so pleased not to have to climb narrow stairs to board. It was excellent and glad to be home. Maybe some peanuts.
Pros: Crew was very good. Seats were uncomfortable. Too close together and hard.
Pros: I watched a good movie.
Cons: The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale.
Cons: Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too.
Cons: Having some sort of entertainment for a 7 hour flight, having a reclining seat would’ve been nice, less than 4 hours of turbulence would’ve been nice.
Cons: Renew movies and music in the media center
Pros: seats are comfortable
Cons: not many options to watch for 9 hours flight for frequent flyer
Cons: Flight was booked through United and had 4 stops. The second two were handled by aerolineas. There was a 48 hour strike in affect when I landed in Buenos Aires. My connection was canceled but I was not notified by anyone. I got stranded in Buenos Aires for 2 days. Not a fun way to start my trip.
Cons: flight left and arrived on time. plane fine. We were 4 hours on the plane, 1hr 15 Ushuaia to El Calafate, 45 minutes on the tarmac and 1 hour 45 El Calafate to Bariloche. No food either free or to purchase, no drink on the first leg or the tarmac, 1 glass of water on 2nd leg. Not acceptable.
Pros: The seat was fine for economy
Cons: You should offer free wifi! Air Canada should lead the way and be above the rest!
Pros: The flight attendant
Cons: During serving food-i was sitting on the aisles in the middle chairs-some times they served me from the far away.
Pros: Good legroom,
Cons: Older aircraft, tray tables not level, rear washrooms no water, delayed departure
Pros: It was canceled
Cons: The airline overbooked the premium cabin, but did not alert us until we were at the gate. 15 people were involuntarily shifted to economy, with a promise for future compensation. The service was average. The seats are extremely small and uncomfortable. I will not fly Norwegian Air again.
Pros: Smooth ride
Cons: Customer Service
Cons: Directions for check-in and bag allowances clear ahead of boarding, clear communication upon boarding & exit. I was repeatedly provided incorrect & conflicting information.
Cons: We were held on the plane post landing at MCO for an additional hour due to the customs lines being over capacity. Finding a way to mitigate holding passengers on a plane post a 10 hour flight would be optimal.
Pros: Business class on Norwegian is affordable priced.
Cons: The crew could’ve been nicer and I only had one choice of Lamb for dinner, and this was business class.
Pros: Plane arrived earlier then expected. Waited for about 35 minutes before exiting the plane.
Cons: Schedules, schedules, schedules. What is the point of having them if they are not followed. People plan around schedules, while it is always good to on a few minutes earlier, what is the point if one is trapped inside the plane. I have a returned ticket, hope the service will improve.
Pros: Speed of boarding
Cons: No TVs on back of chairs, small seats. Gate agent asked everyone with a US passport leave their bags at the gate because the "overhead bins were smaller than normal and there was no room" - this was not true, the bins were regular sized and half empty.
Pros: More Spencer in the sits
Cons: Do they sits more confortable
Cons: Food, entertainment
Pros: Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!
Pros: CLEAN EFFICIENT
Cons: BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!
Pros: Flights were punctual, seats were better than average, and upgrades were available.
Cons: Planes needed updating, noises heard were concerning, food was below average, and the landings were a little rough.
Pros: Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!
Cons: I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!
Pros: Nothing was great nor poor.
Cons: The flight attendants from Sao Paulo to Newark, didnt seem like they wanted to be working. They did their job but with no enthusiasm to be there
Pros: The seats were comfortable! And the service was ol
Cons: The time for boarding! They are leave one hour before!! That’s so wrong to do
Pros: Seats Comfortable, But see below.
Cons: Apparently Avianca do not except the way Budget Air is issuing the e- tickets. Budget Air is not leaving any spaces between the the first and middle name, which caused a real problem for Elisa, as she was refused boarding. It wasn't until I got a hold of the management that things got solved
Pros: The seats were very comfortable.
Cons: Better food options.
Pros: Good leg room and comfortable seats, good food
Pros: The wide selection of tv series and movies was excellent.
Pros: Loved the leg room in the emergency seat row
Cons: Wider seats in economy
Cons: Too cold in plane - no blankets!
Pros: During check in they were nice. Food was served and was pretty good.
Cons: I did not like the gad smell that we got before departing.
Pros: Puntual Airline
Pros: Likable crew, flight on time, good food, hearty pilot.
Cons: My screen was not working. I felt upset because I love to see movies during flights.
Cons: AC too cold
Pros: Crew particularly nice and helpful, flight on time
Pros: Everything was great, food it´s very good
Cons: 8 hour flight may have wi-fi
Cons: The enterior is dated and my business class seat was falling apart. The seats are not true lie flat seats. They need to update to stay competitive. Otherwise good flight
Cons: Food could be healthier
Pros: Friendly crew. Spoke some English for the most part.
Cons: Only food for purchase
Pros: Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!
Cons: No much space in the seats
Pros: My fight was on time!
Pros: I love it ! Everybody very friendly and the food was good
Cons: Maybe offer a little bit more food
Cons: I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back
Pros: Pleasant and confortable flight, the was kindly
Cons: The food
Pros: Cabin actitud, poor food, delayed 30 minutes to lost other connections.
Cons: I don't know why was so bad service, problem with this flight.
Cons: I think they can start to offer things to buy and beverages
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