Less over zealous woke flight attendants. Never again ! I felt more like a prisoner than a passenger.
Cons: "Took 2 hrs to get a drink after we took off. Need more help."
Pros: "Comfortable seats, no delays, smooth flight"
Cons: "Food choices were terrible - breakfast time and no breakfast food, no sandwiches just overpriced snacks."
Cons: "My first flight was delayed so I had to run 10mins non stop to my connecting flight to HNL. When I get to my flight they changed my seat to a middle seat. I don’t book a flight unless I have a window seat, so I asked them to change it back to a window seat. They were unable to but offered me a flight the next day, which is unacceptable. Then I arrive to my destination and I have no luggage. I was able to make my connecting flight but somehow my luggage was not. When I inquired about my lost luggage I was told to check baggage claim later tonight. No clear answer on how to get my luggage."
Cons: "It’s a united flight so any expectation of being treated like a customer that actually pays for a ticket is a bridge too far."
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Pros: "Excellent service and comfortable flight"
Cons: "Poor flight. Attendants didn’t turn on the a/c until plane was at altitude then would periodically turn it off."
Pros: "Stroowafel was excellent as was the coffee. Mobile app is well-designed."
Cons: "Tightly packed cabin seating reminds me of an AMC theater."
Pros: "Everybody was wonderful. All the staff were friendly and the flight was great."
Cons: "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
Pros: "Excellent service and flight. On time. Nice clean plane."
Pros: "Decent service, flight was on time. Baggage was delivered quickly."
Cons: "Eveeything was fine."
Pros: "Not much besides the boarding was quick"
Cons: "The crew was overly loud and disturbing. We were told we couldn't bring along a carry on bag with the type of tickets we had purchased yet there was plenty of room for us to once we boarded."
Pros: "Nice service"
Cons: "Plug by me didn't work"
Pros: "The crew was friendly and helpful. We were always informed of what was going on."
Pros: "Excellent food service, fast ground crew and comfortable seats. On return we were diverted due to weather but Customer Service kept everyone informed and was on top of everything."
Pros: "The flight attendants were fairly nice and understanding .!"
Cons: "At first the flight was okay with minimal tuberlance , later in the flight the pilot seem as if she lost control at one point . Not to mention the landing was by far the worst landing ever . We were late and the landing was horrible , I thought we were going to crash. On top of that we were late which was a big inconvenience to find out my flight was a four hour delay and I had to be at work. I'm very unhappy . No reimbursement , no change of flight no courtesy flight. This is my first time flying and I'm NOT impressed at all.! I watch the girl throw around our luggage with mine being damaged as I watched her throw my bag around .! That is unfair and by far the worst experience ever!"
Cons: "Seat wouldn't recline and I was having a broken leg in a cast I had to keep straight"
Cons: "in-flight entertainment was broken the entire flight only 1 snack choice (and it had dairy, which i can't have)"
Cons: "Five hours delay due to maintenance, rebooked onto a flight with 4 little kids spread out through 4 different row middle seats. Our bags didn't show. Despite hours to move them to the correct plane, they flew later on the original flight number."
Pros: "Safe landing in windy conditions."
Cons: "Air-con failure delayed departure. No complimentary food or OH. Poor legroom. Nothing"
Pros: "United Provide good service"
Cons: "The flight delayed"
Pros: "Our seats weren't changed on us, as it was going to Florida"
Pros: "Was a tease... understandable to charge for movies... but why have a tv with a preview then must pay??? Not good"
Cons: "No tv... asked to pay after 20 min for direct tv"
Pros: "I didn't like anything"
Cons: "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
Cons: "It took roughly 40 minutes to get the luggage form the middle of terminal B to the end. O'Hare is consistently the worst airport in the world I have been to for luggage purposes."
Pros: "friendly staff"
Cons: "seat in last row of plane. no outlet under my seat for charging. listened to flight attendants conversation the whole time. in flight entertainment system was not working on whole plane and could use the in-app entertainment either since it was assuming we had a working infotainment system. seat would not recline"
Pros: "Very uncomfortable turbulence, not your fault, boarding was smooth, checked my bag for free, got it right away at destination after stopover"
Cons: "Charging extra for checked bags is unfair and expensive after paying for the airfare!"
Pros: "Friendly crew"
Cons: "Feeling like a sardine"
Cons: "It was cancelled due to weather but now I can't make the flight I feel I should be reimbursed"
Cons: "Flight was delayed both ways"
Pros: "crew, takeoff, landing and flight were good on each flight. no complaints there."
Cons: "from COS to FLL: first flight was late taking off. connecting flight was on time. this is a bad combination. i was literally seconds from missing my connecting flight, and that was after sprinting from one terminal to another. captain on the first flight announced that takeoff was delayed because they were waiting for flight charts to finish downloading. really? WELL THEN GET THERE 20 MINUTES EARLIER AND BE PREPARED TO LEAVE *ON TIME* SO THAT PASSENGERS DON'T MISS (OR NEARLY MISS) THEIR CONNECTIONS!!!"
Pros: "Please do a better job of keeping your customers informed about cancellations of flights in the event of a storm or emergency..."
Cons: "No one try to reach out to me let me know my flight was canceled I had to find that out on the day I was supposed to travel"
Pros: "The entire crew was so nice! They engaged with everyone!"
Pros: "The crew was great but the flight was delayed for two hours"
Cons: "The flight being delayed and comfort"
Pros: "I like the prompt service at the receiving end."
Cons: "That everything needed to be hurry up when there was plenty of time to do what needed to be done. I was given a ticket for some one else together with mine. ..."
Pros: "Good flight, good service."
Pros: "Everything was good."
Cons: "I loved everything."
Pros: "I was able to get on an earlier flight"
Cons: "The middle seat, but I was glad to have a seat"
Pros: "The organization and ease"
Pros: "On time flights ."
Pros: "I flew from Manchester NH to Miami with a layover in Newark. I had 7 people in my group with three of them being children. I did not choose seats before departure date and when we arrived at the airport we found that we were all in separate seats. The attendant noticed this and immediately moved people around to make sure the children were sitting with an adult. It was a small commuter plane so I was very surprised anyone would change seats. Thank you United for a great experience"
Cons: "My seat was randomly switched from my first selection and I got a horrible seat and was unable to regain my original seat selection. Very uncomfortable seating. The staff was nice, but not overly friendly."
Pros: "San Diego to San Fran, San Fran to Fort Laudrrdale great! Flying back thru Houston and San Diego not as good"
Cons: "Flying and landing great Flight attendants not smiling or as attentive as they should be. Seemed to be faking pleasantries getting on and off plane."
Pros: "Boarding was organized and easy. The crew was great"
Cons: "Everyone is so crammed together in economy that even just a few hour flight was really uncomfortable for everyone in our row and we were all average sized people. I am 6ft tall 180lbs and had the aisle seat but still found zero comfort in the seat and leg room. The gentleman next to me was even smaller than me and he struggled too"
Pros: "The lady in fort Lauderdale airport desk was too rude. No more united airlane for us ..anymore.(black. And chubby girl) im not racist.but i asked for her name ..she was smart. Doesnt want to give the name..name tag covered."
Cons: "Lack of care, accurate information and professionalism. No options offered and no concerned for our time and no ownership of the issue. Quick to blame the weather and guarantee fare collection. Another airline on my list of "never again" like Spirit."
Cons: "There was a delayed flight due to the crew not being at the airport when it was time to take off. The delayed flight from FLL to IAH caused me to miss my connection and then lost a day of travel because the following flights going out to LAX that evening were overbooked. I was very disappointed with United. They should know ahead of time if the crew is not going to make the flight and cause a huge delay for everyone traveling."