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Top airline flying from Florida to Utah
Scores according to KAYAK customer reviews
Cons: "The additional fees for everything."
Pros: "Attendants were competent but casual. Friendly."
Cons: "Boarding should have been back to front. Late both ways because of slow boarding. Being charged for every single thing is not worth the "cheap" price. Advertised prices are just to suck you in then upcharges for everything including seats, carry on, and water, make you feel like a chump because you fell for it. I only fly it because of the direct route but would avoid this line if I can."
Pros: "The flight crew was the only thing I liked on this flight."
Cons: "I didn't like that you had to buy a snack or a drink for $3."
Cons: "8 hour layover in airport, 2 hours holdover inside plane cabin on departure flight. On return flight 2 hour hold in cabin on tarmac while other frontier plane waits to take off. They were still cleaning up their mess a week later, claiming issues were due to weather while pilots admitted otherwise and all other airlines continued to fly with no issue. I will avoid this airline in the future, its not worth spending a little less to risk your vacation. Also if you have back problems none of their coach seats recline they are so cheap."
Cons: "Canceled the flight for no reason."
Cons: "Seats sucked"
Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."
Cons: "• Questionable luggage policy • Fees for carry on luggage • Fees for seat selection • Very, very uncomfortable seating • Plane smelled bad • Will not fly again"
Cons: "More delays this time for gas. Sat at gate for 45 minutes after boarding. Doubled flight time essentially. No fun at all."
Pros: "The safety of the flight, kindness of the attendants and the cleanliness of the plane."
Cons: "The hidden fees. I purchased a ticket not knowing that I would then have to pay for a seat! How ridiculous is that??? Did you expect I would hold on to a handle like on a subway??? If I purchase a ticket, I expect that to include a seat. Your ploy to attract people to purchase tickets, and then charge up the nose for even a seat as well as a carry on bag and peanuts, is not impressive. I will not purchase a ticket on Frontier again and I will definitely let my friends and family know that they will be paying just as much for Southwest if they do so. I'd rather know up front what the total charges will be. Very disappointed in this aspect of my purchase."
Pros: "The cheap fare."
Cons: "Paying for luggage that I carried on. Paying for every drink, except water. Paying for snacks."
Cons: "The tray tables are so small it was impossible to use them. We never were even offered water and the cost for a simple soft drink or juice is overpriced. Things we expect and get from the airlines are not available on Frontier. Shame on you!!!"
Pros: "I felt deceived by Frontier. I knew paying the low fair I was going to get a bare bones trip. I was fine with paying for my own drink. I cannot believe that the airline is charging $40 bags for a carry on!!!!!! Also I had to pay an additional $27 each so my husband and I could sit together. Shame on you frontier. Of given the choice I will NEVER fly with this airline again. Everyone I tell about my experience has their own negative story to tell about Frontier. I suggest you change your practice before you go out of business. My final cost was double the original price of my original ticket. Just price the ticket as it should be."
Cons: "Flight was suppose to leave 9:40pm which was reported on time up until 9pm then flight was delayed until 12:42 am even though weather was completely clear, the pilots and the plane was there. They wanted to "wait for a fresh crew to fly in" from another location. Had to sit in the airport for 4 hours due to poor scheduling? That's ridiculous."
Pros: "The flight attendants were very nice"
Cons: "I will not fly Frontier ever again because I don't like how they make you pay for every thing, a seat, carry on bags and even coffee. There's a lot of hidden fees. It's not worth it"
Pros: "I chose this airline because the flight was the least expensive. The additional fees for baggage, both checked and carry-on, surprised me but the cost was still more than $100.00 less than any other airline. All the airline personnel with whom I interacted were gracious, helpful, and professional. Would definitely fly with Frontier again."
Pros: "I found the flight attendants friendly and helpful. The prices were fair and the seats while a bit cramped were doable consistent with the price."
Cons: "i thought being charged for the first checked bag a bit unfair."
Pros: "Flights left early and arrived early. Boarding was done from the back. Crew was very professional."
Cons: "Extra charges for everything. They even charged to reserve a seat and for coffee. Really???"
Cons: "This was my first time flying Frontier. I was not aware of the baggage policy and was asked to pay $60 for my 2nd carry on. I will pay an extra $40 to fly southwest and get a drink and not have to worry about checking a 2nd bag."
Cons: "Frontier NEEDS TSA Pre-Check!!"
Cons: "The misleading baggage up charges including for carry ons, tiny seats and space to sit, hard and uncomfortable seats-unless you paid $50. Up charge, lousy attitude of flight crew-never saw them smile..we arrived safely and on time which is why I am giving poor rating and not terrible. No matter what the cost Zi will never fly Frontier again!"
Cons: "Very uncomfortable seating. They charge for carry-on bags."
Pros: "Nonstop and smooth flying"
Cons: "The fact that you can't check one bag without paying for it."
Cons: "Baggage charges are aweful and seat selection prices?"
Pros: "The flight was on-time and arrived early"
Cons: "The seats did not recline and I felt cramped and uncomfortable the entire trip"
Pros: "Actual flight was excellent. Boarding and fight crew professional, efficient and pleasant, Flight crew the same."
Cons: "Very confusing website. Only discovered fees for checked and carry on luggage after purchasing ticket. Real cost of flight is anywhere from $20-$90 more than price posted on travel sites."
Cons: "Check in line took over an hour and almost caused us and several other passengers to miss our flights. Seats are cramped and uncomfortable. Hidden fees are worse than any other airline. Initial tickets are cheap but eventually cost as much as any other airline, I will remember this in the future and avoid booking with Frontier whenever possible."
Pros: "the boarding was efficient and easy"
Cons: "charges for seating, charges for luggage carry on, charges for luggage check, charges for food, no "entertainment," uncomfortable seats-didn't recline,"
Cons: "Frontier sucks. Dr"
Pros: "Timely schedule, seat assignment Ease of security check Minimum staff exchanges but positive outcomes"
Cons: "Size of seats, tray too small to be useful"
Pros: "Seats are not comfortable. Frontier offered tvs and no longer does. The carry on charge is just awful. Frontier is one of the only airlines that don't honor pre-tsa"
Pros: "For the price it's all good! Food I would have rated " N/A". Worse thing is comfort; seats are not comfortable and quarters are tight. But I will continue to fly Frontier b/c of savings."
Pros: "There is almost nothing positive to say about the flight, bounding tolerable."
Cons: "I have flown almost 200 times and this the worst experience I have had. A pathetic display of ineptitude."
Cons: "Where do I begin? Frontier Airlines had us sit in the plane for four hours before cancelling. We pulled away from the gates three times and even deplaned for 15 minutes before they decided to cancel. Just cancel it after a few hours, please. And then when I called Frontier for options, I was told the next available flight was four days away (Jan. 2) and did not offer any other options. Very disappointed in Frontier Airlines. The process of booking through Kayak was good, but I will never fly with Frontier again."
Cons: "I will NEVER fly Frontier again! When I purchased my flight, there was NO mention of paying for carry-on OR checked bags. You have to pay for BOTH. Checking bags is cheaper but still, passengers shouldn't be charged AT ALL! We're already paying for the flight itself, aren't we?! The return flight was the most uncomfortable flight I've ever been on. The seats felt like they were hard steel wrapped in a thin pleather. You'd think that with all the unnecessary baggage fees, they could afford to give their passengers some kind of comfort for the flight. I guess not. Oh! You have to pay for EVERYTHING on the flight as well! Even water and soda! I can understand paying for alcoholic beverages, but that should be the ONLY item(s) you should have to pay for. As soon as that was announced, I put my headphones on and hoped the flight was over sooner than later. Never again! Thanks for raping my wallet, Frontier. :)"
Pros: "Flight was for my son. Tried to checkin and was not allowed to, since it just changed to the 45 min mark before departure. Ticket was auto cancelled. Went to southwest and booked a ticket on their direct flight which was to leave 10 min later than the Frontier flight. It actually left 8 min early, while the Frontier flight was still boarding."
Cons: "No obvious warning that Frontier requires checkin 45 min before departure or they auto cancel the ticket. Received an email from kayak 3 hours before departure, no warning there. Did not notice any warning when buying the ticket. Frontier is at the bottom of my list, for choice of carriers."
Cons: "screwed by baggage fees"
Pros: "The flight was delayed and I lost over $200"
Cons: "very poor reliability."
Pros: "Liked the crew because they were so pleasant. Airplane was on schedule."
Cons: "The flight from DEN to SLC was more comfortable & the seats were had more cushion, but still needed a little more leg room."
Pros: "The staff were very nice."
Pros: "We got to St. Louis early"
Pros: "The crew treats you better than crews on more expensive airlines, and they have a great sense of humor. You can tell that positivity and how they interact with passengers is a priority in the hiring and training process. A lot of people have complained about having to pay extra for carry-ons and other luggage, but Frontier is REALLY clear about their policy for baggage when you book, so these people shouldn't have been shocked. It is a great deal for people who only travel with one small bag, and I'm glad that there is an airline that offers such cheap flights for light travelers. If you need to take a lot of luggage, you can add the cost as you are booking and then decide if it's the best deal before you finalize payment. Overall, it was a very good experience. You aren't going to get a ton of extras for free on this airline, but if getting to point B from point A with a nice flight crew is all that matters to you, Frontier is a great deal."
Pros: "Liked the meal and next flight coupons."
Pros: "The price for the trip was great. I thought the boarding was efficient and the flight crew pleasant. Check in at the airport was very easy although the automatic machines were non functing."
Cons: "Long pre security screening lines. The seating is rather cramped."
Pros: "Flights were cheap."
Cons: "You end up paying an additional $30-35 to check a bag or carry on-board, you also end up paying $15-20 to reserve a seat. In addition, they won't accept your checked-in baggage if you're not at the airport 45 min before boarding to drop it off. They made me re-book my flight out of Chicago for the next day and charged me $99. I was only 5 min late to drop my bag off, and because of bad traffic. The airline has no empathy, they seem to be only concerned with charging you at every opportunity they get. I will never fly frontier again."
Pros: "The flight attendant was funny which made me feel comfortable. The flight was faster than expected which was a plus."
Cons: "My bag got jammed in the baggage claim and I had to wait 30 minutes for the problem to be resolved."
Cons: "inflight everything requires payment."
Cons: "It is ridiculous all the fees they charge. What is your ticket paying for! You pay for the seat, luggage, drink everything! I will not be flying Frontier."