Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Loved being in first class"
Cons: "Hated gate change and late plane at the last minute."
Pros: "Timing of the flight and the luggage step by step notification"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Pros: "Crew were friendly"
Cons: "Delayed 3 hours for maintenance. Changed gates 3 times. Not well organized"
Cons: "The lack of leg room was wild. I’m under six feet tall and my knee caps were in the spinal column of the man sitting in front of me."
Pros: "Everything was on-time and the crew was decently nice."
Cons: "There wasn't food, but that's to be expected on a short flight."
Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Pros: "When the plane finally arrived everything went smoothly"
Cons: "Our flight was delayed at least 5x. We started getting delays around 1pm but our flight wasn’t scheduled to leave until 7pm. We were on a connecting flight so it was no chance of making the second leg of our flight. I used an AA discount to get a room in Charlotte but we didn’t get to the airport until almost 2am so I had called to cancel that hour before making it to Charlotte but was told I may still be charged for the room even tho at this point it was outta my control. It would be great if the airline took care of giving you shelter when you are stuck in limbo with no reason behind while you are stuck. American is a good airline but they seriously dropped the ball this trip."
Pros: "The crew were attentive."
Cons: "There was no entertainment. The boarding should start from back to front."
Cons: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
Pros: "upbeat happy crew. Service of drinks was pleasant and helpful."
Cons: "Cramped seat room."
Pros: "Fort Lauderdale is one of the most unfriendly, dirty, non restaurants, no seats, airport."
Cons: "The airport is the worst. No admirals club. PBI is much better option. But the tickets are overpriced"
Pros: "The crew was amazing! Very nice, professional, courteous. Couldn’t have asked for better. I also enjoyed having wifi for viewing your movies in contrast to screens behind the seats."
Cons: "A variety of bag of chips in contrast with pretzel sticks."
Cons: "My first flight was delayed so I had to run 10mins non stop to my connecting flight to HNL. When I get to my flight they changed my seat to a middle seat. I don’t book a flight unless I have a window seat, so I asked them to change it back to a window seat. They were unable to but offered me a flight the next day, which is unacceptable. Then I arrive to my destination and I have no luggage. I was able to make my connecting flight but somehow my luggage was not. When I inquired about my lost luggage I was told to check baggage claim later tonight. No clear answer on how to get my luggage."
Pros: "Everybody was wonderful. All the staff were friendly and the flight was great."
Cons: "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
Pros: "The crew was very nice & coopertive ."
Cons: "I usually fly jet blue & the seats are sooo much comfortable & spacious. I able to obtain a good price for my tickets from Fll to Newark & also purchased tickets for same destinations in April. For some reason I wasn’t TSA approved which is never the case with jet blue ."
Pros: "Nothing my worst flight ever False advertising, No Enternet No movies"
Cons: "The staff on board not nice Pilot with no experience try to land the plane with no success 2 time"
Pros: "The crew was friendly and helpful. We were always informed of what was going on."
Pros: "The flight attendants were fairly nice and understanding .!"
Cons: "At first the flight was okay with minimal tuberlance , later in the flight the pilot seem as if she lost control at one point . Not to mention the landing was by far the worst landing ever . We were late and the landing was horrible , I thought we were going to crash. On top of that we were late which was a big inconvenience to find out my flight was a four hour delay and I had to be at work. I'm very unhappy . No reimbursement , no change of flight no courtesy flight. This is my first time flying and I'm NOT impressed at all.! I watch the girl throw around our luggage with mine being damaged as I watched her throw my bag around .! That is unfair and by far the worst experience ever!"
Cons: "The flight was delayed. There seats were too close for comfort and the aircraft had an odor. When we finally arrived in Newark, we were sent to the wrong gate by the operations team. After we were moved to the correct gate there were issues connecting the jetway."
Pros: "There was nothing special about this flight. It wasn't the worst I have been on but not best."
Cons: "Confusion on boarding. Flight delayed almost 2 hours. Passengers should have been informed by text earlier. I was at airport when the text came in that flight was delayed. However, on the TV news that morning, there were already delays, therefore United knew about the delays LONG before we arrived at the airport."
Pros: "I didn't like anything"
Cons: "They say I miss check in by 1min. There was no more flights to NY. I told them to connect me to Bradley in Connecticut, they say no they can only get me flights on. My original destination. In which they don't have any. They send me all the way to Newark. So i had to find my way to NY then to CT. The TSA officers that work at this airline are awful. Overall experience was horrible. I would give it zero stars if I can."
Pros: "Just a great quick trip"
Cons: "Seat was a little uncomfortable but I think it’s because it’s been well used"
Pros: "It got me home alive."
Cons: "During the summer the planes are not air conditioned while on the ground. Consequently, the heat while sitting on the tarmac can be brutal, and another shower is needed after reaching the destination."
Pros: "The seat was very uncomfortable."
Cons: "3 hour flight delay and finally cancellation on my departure flight. 2.5 hour delay on my arrival flight. Please minimize delays and cancellations."
Cons: "There was multiple delayed flights from the airline that day silver only boards from two gates in FLL. However the staff was rude and had a inability to communicate the situation to the passengers. I flew from Fort Lauderdale to Orlando after the delays I could have driven there faster."
Pros: "Short flight and good crew team"
Cons: "It would have been better if the flight did not keep on changing and delays did not happen. The flight was changed from 2 pm to 6 pm about 1 month in advance. Then the flight was delayed by about 1 and half hrs"
Pros: "Crew was pleasant and friendly"
Cons: "The plane was smaller than I expected and rickety. It was loud and vibrated the entire flight. The seat was uncomfortable. Crew was friendly; however, I asked to move to an empty window seat and was told the seat was “unavailable.” Do not recommend. Not worth the money you save."
Pros: "Crew was great, no problems there"
Cons: "I think the plane is too cold, please at least offer a blanket. I had on a long sleeved shirt, a sweater and a coat, and I was freezing the entire trip. Also a Coke would be nice instead of just water. Overall, it's way better to have that trip straight from Hsv to Orlando, non-stop, great!"
Cons: "Very slow to get off plane at Huntsville Airport. Took a long time to get luggage at bag claim. We were the only plane that had landed and we only had 20 people on our flight."
Pros: "Quick boarding on small plane"
Cons: "Must have dropped my carry on when they loaded it underneath the plane, laptop screen cracked upon arrival."
Pros: "I did not like it at all"
Cons: "My international flight terminal was a bit far from Silver terminal , I did arrive to counter check in , check me in and security was a bit messi, when finally arrived to boarding gate , and was waiting on the line , literally they did close the door and told me the plane was closed. Happened to somebody else also . Came back to counter and see the possibility to get on next plane at 2:50 and say is no chance . So I have to go by bus now . Very disappointing."