Pros: "Extra leg room"
Cons: "A business class"
Pros: "The crew was great and professional."
Cons: "No complaints. Everything was perfect from the boarding process to disembarking."
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Pros: "yes is beautiful"
Pros: "Crew was very pleasant and flight was on time."
Cons: "The tray tables were all broken and hinging in my row. The aux port for headphones needs to be updated to support new types of headphones, like Bluetooth or lightning connection."
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Pros: "Generally it was pleasant , crew were polite and friendly"
Cons: "It’s an absolute disgrace that the plane was kept at such a freezing temperature , even when asked for it to be made warmer, people were coughing and trying to keep warm. I will not fly jet blue again after this . Even the check in are was freezing. Why"
Pros: "Seats were comfortable and roomy"
Cons: "Tv could have worked better"
Pros: "Leaving on time, the flight attendants were nice and the seats on the plane were spacious."
Pros: "Great flight and experience!"
Pros: "Great service and amenities!!!"
Pros: "Crew was nice, very comfortable flight."
Pros: "Loved the movie and tv show selections available"
Cons: "Direct TV did not work for me. Really wanted to watch the AFC championship football game but I couldnt because direct tv wasnt working."
Pros: "Service and mannerism of the crew"
Cons: "There is not much"
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Pros: "I love the Jet Blue Flight Attendants. Their so kind and helpful. They always have a smile on their face."
Cons: "Nothing - Too Short - Wanted to stay longer"
Pros: "The flight was relatively quick and smooth."
Cons: "When I boarded the flight the overhead bins were already full so I had to check my bag at the gate. When I picked it up at baggage claim my bag was soaked and my pink bag had black dirt all over it. The terminal had poop on the floor in multiple spots along the main path where people walk, which is clearly disgusting and concerning. Although the flight was fine the combination of these things made it a very unpleasant experience."
Pros: "Great crew, live TV and a very smooth flight when we left Fort Lauderdale."
Cons: "They should have communicated earlier to fliers about a possible 2 hour delay. Due to an unforeseen accident on the highway, i was unable to go and park at an already booked and paid off-site parking facility so I ended up parking at the airport only to learn that the flight was delayed after 30 mins or so at the airport. I was not happy."
Pros: "JetBlue is just more comfortable. More room for every passenger."
Pros: "The courtesy of the staff members from jet blue"
Pros: "Efficient polite crew"
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"
Pros: "Pilots made for a great flight in horrible weather conditions"
Pros: "Nice crews"
Cons: "Delayed nearly 2hours"
Pros: "Comfortable seats, crew was very nice, flight was very smooth."
Cons: "I searched and searched forever to figure out how to connect to the WiFi inflight. My phone kept telling me that I was connected but I could not use any apps or connect to the internet in anyway. I looked in the seat back pocket for information on how to connect, nothing. I googled before we took off, nothing. I loved everything else about this flight but this was incredibly frustrating, especially when I was traveling for work."
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Pros: "Friendly crew & pilot!"
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "delay, delay,..... never got the on time"
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Pros: "Thoroughly enjoyed access to television. Comfortable seating."
Pros: "Smooth flight, friendly staff"
Pros: "Joseph, the agent at the desk at FLL"
Cons: "I missed my original flight despite being at the airport. The agent I spoke to at my original airport (PBI) was awful."
Cons: "My flight was cancelled."
Pros: "Everything good"
Pros: "The service"
Pros: "TV and plenty of space"
Cons: "Charge for baggage"
Pros: "The crew was really awesome"
Pros: "Crew was nice."
Cons: "Plane was very old and gross. It really was making horrible noises when taking off and during times of the flight. It felt like it was going to rattle apart. *not jet blues fault but lady behind me kept pulling on my seat and I wanted to yell at her but she was old.."
Cons: "My flight got cancelled due to a hurricane, ok... that's fair. But my flight was rebooked for 9 days later (I couldn't afford to be away from home for 9 more days), no hotel accommodations were given and no refund was given. I had to book another way home with a different airline that could get my home on a reasonable date."
Pros: "The crew was fantastic as usual. I love having my own screen to watch."
Cons: "Flight was delayed a little bit but having a ton of places to plug in iPad was great."
Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."
Pros: "Flight attendants were great! There was sufficient room in the compartment above me to place my carry on."
Cons: "I didn't like that the flight was delayed 2 hours and there were several gate changes."
Pros: "The flight was smooth"
Cons: "Flight delayed for 1 and 30 minutes,rookie tow truck driver took him 20 min to dispatch aircraft,Pilots started the engines at the gate to make sure they start making money do to flight plan delayed and mechanical trouble shooting"
Pros: "Comfortable seats, easy boarding."
Cons: "Food service seemed to take a while to get started"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Baggage handlers extremely fast"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Cons: "Too many flight delays and gate changes"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Predictably late."
Cons: "Be on time."
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "Comfortable seats"
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "Slight delay of flight"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "Timing of the flight and the luggage step by step notification"
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Cons: "Never on time"
Pros: "Good service and on time."
Pros: "The quickness of boarding n the crew"
Cons: "the landin n small seats"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "On time take off."
Cons: "No comments"
Pros: "Easy transition through customs."
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Cons: "That's the flight is clean"
Pros: "Great flight . Even got here early"
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Cons: "Flight was changed. Missed an important event"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Pros: "The crew was very apologetic and nice about the delays."
Cons: "The plane was 20 minutes late getting to the gate. Then we sat on the runway for over 30 minutes, while we waited in line for 30 other planes to take off. After a long day and a flight from Venice Italy, it was a bit disappointing to have this sort of delay."
Cons: "No in flight entertainment"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Pros: "on time and organized"
Cons: "food wouldn't be enough even for a two year old"
Pros: "on board crew was excellent. Seats and leg room made the trip exceptionally comfortable"
Cons: "Didn't like that I could not get my boarding ticket on line and instead had to get to the airport earlier in order to print it at the kiosk. The person at the boarding gate was not friendly but did do his job efficiently"
Pros: "Boarding, departure and arrival were on time"
Pros: "They seated my husband and I together. The flight was smooth."
Cons: "I’m always in Group 9"
Pros: "Crew was very nice."
Cons: "Crew was terrible"
Pros: "Customer service"
Cons: "The planes having chargers and the WiFi working"
Pros: "Worst flight of my life"
Cons: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Pros: "Aircraft looks brand new and it had ton of entertainment videos, games, tv etc."
Cons: "Why did you remove T-Mobile!?? It was the best, bring it back"
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Cons: "They lost and cant track my baggage. Very poor customer service."
Cons: "The airline left my luggage behind at dfw"
Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Cons: "inadequate ventilation"
Pros: "I like everything ."
Pros: "Leg room in coach"
Cons: "No movie selection"
Pros: "LOVED the spacious leg room on that aircraft!"
Cons: "The lady beside me and everyone else listened to her audio book."
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "Boarding eas good and crew was very good."
Cons: "The three hour delay and the terrible food served."
Cons: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
Pros: "Nice plane, lost of overhead space Friendly staff"
Cons: "Was a few minutes late"
Pros: "Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick"
Cons: "Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing."
Pros: "upbeat happy crew. Service of drinks was pleasant and helpful."
Cons: "Cramped seat room."
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Pros: "Flight delayed due to no crew"
Cons: "Got hotel voucher for hotel with no rooms available"
Pros: "Attendants are always friendly; always a peaceful travel event"
Pros: "Travel time"
Cons: "No snacks on flight. The charging stations come in between legs space and very uncomfortable they got to be re adjusted. Make sure these are taken care in upcoming flights."
Pros: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pros: "Arrived ahead of schedule."
Cons: "Some crew were not very welcoming (smile)."
Cons: "Seats are getting more and more uncomfortable"
Pros: "On time, efficient loading and deplaning, attendants were fine."
Cons: "The plane is old and in need of retirement or renovation. Tin foil covered a broken bulkhead in first class. Lots of squeaking, overall very dated. Better than spirit but not to American Airlines standard."
Pros: "The staff was nice and friendly"
Cons: "Middle seat and one of the last ones on. Enough said"
Pros: "not much they gave us snacks"
Cons: "how long i had to wait"
Cons: "Flight late, typical for American. Usual American Airlines rude staff."
Pros: "Nice trip...no stress"
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Cons: "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."
Pros: "Flight was on time"
Cons: "Service, size of plane, lack of enthusiasm from staff"
Pros: "The flight assistants were nice"
Cons: "The entire flight from Miami to New Orleans, the ac felt like the heater was on. I was sweating and felt nasty."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Pros: "American Airline flight was on time, actually, early departure and early arrival. Crew was friendly and helpful, and I arrived safely. There was room overhead for my carry-on. And I got a great deal thanks to Kayak."
Cons: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Pros: "On time, good serv in first class."
Pros: "Captain and crew were capable and friendly."
Cons: "Delayed 2 hours. Weather, I get it but...when on the ground, we all baked..no Ac in the plane ...and an awful landing..thought we were going to crash.."
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Cons: "Flight was 3 hours late taking off."
Pros: "Just a great quick trip"
Cons: "Seat was a little uncomfortable but I think it’s because it’s been well used"
Pros: "Great leg room."
Cons: "An hour and fifteen minutes late."
Pros: "It got me home alive."
Cons: "During the summer the planes are not air conditioned while on the ground. Consequently, the heat while sitting on the tarmac can be brutal, and another shower is needed after reaching the destination."
Cons: "ALWAYS DELAYED 1-3 hours"
Pros: "The seat was very uncomfortable."
Cons: "3 hour flight delay and finally cancellation on my departure flight. 2.5 hour delay on my arrival flight. Please minimize delays and cancellations."
Cons: "There was multiple delayed flights from the airline that day silver only boards from two gates in FLL. However the staff was rude and had a inability to communicate the situation to the passengers. I flew from Fort Lauderdale to Orlando after the delays I could have driven there faster."
Cons: "Could have been on time."
Pros: "The seats are horrible!"
Pros: "Short flight and good crew team"
Cons: "It would have been better if the flight did not keep on changing and delays did not happen. The flight was changed from 2 pm to 6 pm about 1 month in advance. Then the flight was delayed by about 1 and half hrs"
Pros: "Unbelievable landing. Never felt it."
Pros: "Smooth nice flight, propeller plane was old"
Pros: "Quick boarding on small plane"
Cons: "Must have dropped my carry on when they loaded it underneath the plane, laptop screen cracked upon arrival."
Cons: "Flight was delayed for nearly two hours!"
Pros: "I did not like it at all"
Cons: "My international flight terminal was a bit far from Silver terminal , I did arrive to counter check in , check me in and security was a bit messi, when finally arrived to boarding gate , and was waiting on the line , literally they did close the door and told me the plane was closed. Happened to somebody else also . Came back to counter and see the possibility to get on next plane at 2:50 and say is no chance . So I have to go by bus now . Very disappointing."
Pros: "It arrived safe"
Cons: "Everything. Booked flight. Tried to Che k electronically and site stopped me and said there was an issue. Called but of course it was early in the morning and silver airways was not open. Ticket said e-ticket, but never received email with e ticket. Then upon arrival at airport the extremely slow agent seemed confused. Barely made flight. Never again unless emergency."
Pros: "It eventually got us to the final destination."
Cons: "Front desk members were saying differ t laws and regulations to us because we may not not been able to fly on the trip because of over weigh? Why is that even a thing, selling tickets and the change of not getting on. If we didn’t get on the plane what are you going to push me on to the next flight and bump someone off that flight? That’s not right at all"
Cons: "No crew and delayed hour after hour. I was waiting for over 9hrs and had to cancel after confirming with the airlines that I would receive a full refund. This was close to midnight. Now trying to get a refund and accommodations are poor. POOR customer service. No one seems to know or refuse to communicate with the airlines to resolve this issue."
Cons: "Seating didn't look like it should be legal. Short flight so that was OK. Didn't like the bumpiness of the ride once we were in Tampa air space. Got very nauseated."
Pros: "Hassle free"
Pros: "Better than the last one"
Cons: "The flight was delayed and the staff at the FLL airport did not do a good job of updating us on when we would be leaving. Once we were on the plane we sat on the runway for a long time. I understand these things happen when traveling, but it always makes for an unpleasant experience."
Pros: "The Silver counter employees were extremely friendly and attentive at Tampa and Fort Lauderdale airports."
Pros: "Great airline. The resort is overpriced but beautiful."
Cons: "Felt O was getting consistently overcharged"
Pros: "Polite crew"
Cons: "Noisy airplane"
Pros: "Easy but, easy gate, easy airport, key West was great for silver."
Cons: "Paying 50 bucks for golf clubs. Why? My golf bag weighed less than my suitcase."
Cons: "Plane had no AC and they made you sit on plantil unloaded. It was unbearable"
Cons: "Was talked down to as if I am stupid. I read the policy before booking my flight and purposely chose this carrier since it was half the price and its only an hour flight. However the stewardess changed the baggage policy that's clearly stated online forcing me to check my properly sized carry on. Then followed me to my seat and was told my personal item (backpack) also needed to be checked. Next time I will fly Southwest or JetBlue or just wake up earlier and drive. Not worth being late to my surgery in Tampa due to baggage policy for crying out loud."
Pros: "Very nice staff outstanding"
Cons: "ride was a little bumpy"
Pros: "Organized, fast check in and boarding"
Cons: "No issues"
Cons: "A/C was hot when we arrived . we were kept in the hot aircraft until bags were off loaded. we were not informed where baggage claim was at nor what belt."
Pros: "That I arrived"
Cons: "An hour late"
Cons: "Our flight was delayed multiple times due to weather conditions. I completely understand that cannot be helped. The problem was the gate staff dud NOTHING to communicate any updates or what was occurring at any time!! A simple announcement or posting, would have kept passenger frustration at bay. The board never was changed from "on time"!"
Pros: "That I made it there alive."
Cons: "The 2 hour delay. My flight was supposed to arrive at my destination at 3:47pm, yet we didn't board the plane that was supposed to leave at 2:25 until 4:20, despite no weather delays or issues with the plane. The only explanation was the plane was "scheduled" to land at 3:47. Even better they only announced this change 5 minutes before our departure time, and we're very unapologetic about it, as though it's commonplace and completely acceptable. Don't fly Silver Airways, and be careful booking with United, as they will place you in one of these companies. it amazed me at how in the 4 hours I was there, I counted 3 flights that were delayed besides mine. Just horrendous all around."
Pros: "Safe landing despite the high winds at FLL, but we were forwarned at take-off. It were lovely flights to and from"
Cons: "Satin the Tarmac for hour, in the heat, no air conditioning, no water, no explanation. Both air vents disfunctional."
Pros: "Nothing. My flight was cancelled by the time I got to the ticket counter."
Cons: "You would not credit the $359.00 I spent on today's flight towards a flight tomorrow in the AM! And when I asked for the supervisor, the agent at the counter kept saying, "she's coming". But after 45 minutes of waiting, Icalled your "Guest Relations", but nobody picked up the phone. It simply said to send an email. Very poor customer service."
Pros: "on time.......good ac"
Cons: "seats hard as a rock.........very noisy............cramped"
Pros: "It was a short flight!"
Cons: "The flight attendant was rude to all passengers. It was very hot in the airplane."
Cons: "Seats were uncomfortable, and staff very stand offish"
Pros: "on time and no problems"
Cons: "nothing to not like"
Pros: "Flight was brief, so hard to compare. Attendant was pleasant and helpful."
Cons: "Air turbulence was a little rough, but not sure what control you have over that."
Cons: "45 minute flight Delayed 4 times. nothing could be good after that"
Pros: "Flight was on time"
Pros: "Red eye gave me flexibility to sit anywhere"
Cons: "Delays Service quite sucked."
Pros: "The convenience of not driving 9 hrs. The time for departure."
Cons: "I am a larger frame person a little tight. The air did not work well so it was hot on the plane. Definitely different then a bigger plane."
Cons: "The supervisor, Jeanette, at the Silva airways terminal threatened me while boarding the plane. I have never been treated so horribly. I am considering contacting my attorney."
Pros: "On time. Pilot came back and I rod iced himself to every passenger and shook out hands. Nice personal touch"
Pros: "Staff was nice. Boarding was prompt."
Cons: "Hot on the plane. No snack and only water."
Pros: "Got what I paid for"
Cons: "Flight was cancelled, they made us wait at the airport for five hours, kept delaying thirty minutes at a time. Didn't offer another flight out until three days later"
Cons: "Next time I will bring a seat cushion."
Pros: "The crew was friendly and helpful and funny. We arrived to our destination early!"
Cons: "Seats are not that comfortable."
Pros: "Crew was great. Fast flight. Lots of information from the pilot"
Cons: "Flight was delayed for 8 hours before ultimately being canceled."
Pros: "Was direct and easy. No issues with boarding or flight"
Pros: "Pilots were great. Nice flight experience."
Cons: "Delayed boarding - waiting for paperwork. Annoying"
Pros: "The cost of the flight"
Cons: "The 2.5+ hour delay"
Pros: "Love the flight price!"
Cons: "As expected, everything else is a la carte."
Pros: "Crew was great. Tickets great price"
Cons: "I was surprised to pay for carry on. Raise the price $40 and make it free. All drinks had a cost...$2.99 for juice? Crazy"
Pros: "The price but after today, I’m going back to “you get what you pay for.”"
Cons: "Flight was delayed 21/2 hours. Was not told ahead of time. We boarded even later then we sat on the tarmac for an hour and a half and we were told that we were #12 in line. An hour later we were told that we were now #15!! Finally off the ground. Flight attendant had a very annoying voice but what made it worse how he kept asking for money because of everyone purchasing. Yes I know but some how on other flights you don’t hear about the money, this was in your face"
Pros: "Nothing, it still goes to prove that cheaper it’s always better."
Cons: "Let me put it this way. I WOULD NEVER SUGGEST THIS AIRLINE TO ANYONE, NOT EVEN IT THE FLIGHT WAS FREE"
Cons: "The extra add fees with everything. Also no complimentary beverage or snack"
Cons: "Water wasn't free"
Pros: "My flight was smooth & uninterrupted. The crew was very attentive of everyone's needs."
Cons: "Seats could use an update."
Cons: "Fees fees Fees! Zero entertainment! Seats don't even lean back."
Pros: "the crew is nice"
Cons: "waiting 2hours for board, and wait again after landing"
Cons: "They lost my bag then informed me they don't track their luggage so not only was it lost, they couldn't even tell me where it was. The frontier employee at the airport was awful. Completely unhelpful. The crew on the flight was good but the airplane is uncomfortable with tiny seat trays and zero wifi options. Won't be flying frontier again."
Pros: "check-in, boarding, friendly staff & on-time performance"
Cons: "Very uncomfortable seats."
Pros: "Literally nothing. Will not fly again."
Cons: "Completely disorganized. Took 30 minutes to check a bag. Nickel and dimed at every turn. Flight crew was borderline annoying. Was not a relaxing flight whatsoever. JUST BAD."
Pros: "This was an economy ticket and everything about the flight was fine but not wonderful. It made me think about what I value when I fly. The next time the 'cheap' ticket price draws me in - I will just add another $30-70 for a carry-on and/or checked bag which will make the price comparison more aligned."
Cons: "Have your credit card ready - nothing is included."
Pros: "Flight attendants were great"
Cons: "No complimentary drinks or snacks"
Pros: "baggage check-in speedy and efficient, rapid plane boarding and plane left the gate on schedule"
Cons: "A special circle in Dante's Hell should be reserved for the Frontier executives who approved the seat design. The non-reclining seat backs are fairly comfortable, but the seat bottoms appear to have about 1/4 inch of foam padding over a hard shell. Did anybody actually test these things out by sitting in them for over 10 minutes?"
Pros: "Flight was 3 hours delayed. When we arrived at the airport they said it would be delayed by 2 hours. Then right before our new boarding time they delayed it another hour. I wish we would have had some advance notice so we weren't stuck waiting at the airport for 3 hours."
Cons: "Frontier seats are extremely uncomfortable (I would say the worst of any airline) and they charge for carry on luggage and drinks."
Pros: "Crew was nice"
Cons: "Beverages and snacks not complimentary on flight??? Have never seen this."
Pros: "Flight to Philly delayed multiple times arrived at 3 am which was a major inconvenience for my friends. Flight back was cancelled and you are basically left to your own devices to get transportation on your own. Your refund is granted in 7 to 10 days but you need to front the cost for whatever last minute transportation you procure. Nightmare carrier if something goes wrong"
Cons: "Flight was cancelled with no explanation, no customer service help, and so far no word on a refund. Had to rent a car and drive 16 hours home since there were no other flights available for 2 days!"
Pros: "Staff great , very nice new plane"
Cons: "Hard seats Small space"
Cons: "Five hours late, HORRIBLE representatives And"
Pros: "$50 ticket and $25 bag was the price point that I wanted"
Cons: "Fronter seems to be delayed often"
Pros: "Not a single thing!!!"
Cons: "Worse ever!! Cancelled my vacation to Florida due to Hurricane and was told it would cost $99 dollars to cancel the ticket. The ticket only cost 60 (plus the extra fees-$90 total). Due yourself a favor and drop this air carrier! It is not worth losing customers! You pay for what you get.....cheap equals miserable and uncomfortable!"
Pros: "I can appreciate the smaller seat size for its efficient use of space."
Cons: "Why do you try to trick people into paying for seat selection by making actual purchase choices very unclear? Why do I have to call in and have a lengthy conversation with a person just so that I can add my KTN to my profile? Why did it take an hour for a technician to arrive to solve a computer problem? Why is flight delay information so slow to be communicated?"
Pros: "The staff and pilots were great!"
Cons: "The seat I spent extra for."
Pros: "I loved the flight attendants and their positive energy throughout the entire flight. It made up for anything that Frontier Airlines didn't have to offer. Would recommend flying with Frontier Airlines to anyone looking for exceptionally priced tickets."
Cons: "The flight attendants said I was on the plane when I in fact was not and they gave my seat away to someone (had the person act like they were me) now I am stuck in Philly for 2 days"
Pros: "Caring crew! The flight was on time and we even arrived slotted early"
Cons: "We were not offered a free cup of water. Even though it was a short flight it would have been appreciated"
Pros: "Crew and the general process"
Cons: "Mostly the fact that we had to pay extra to check in!!!!!! Ridiculous! I was trying to check in using the Frontier App on my phone and I had to enter my credit card information. Then we had to pay for seltzer water??!!! Your tray tables are a joke (WAY TOO SMALL). Seats are not very comfortable"
Cons: "I had no idea I needed to pay for a carry on in addition to the ticket cost."
Pros: "the flight attendant was hot!"
Cons: "the seats were closely packed, the flight was crowded and the air was not reaching me near the window"
Cons: "183$ in seating and luggage fees AFTER the base ticket price...I wasn't made aware of these charges until I went to check in for my flight. No leg room. Seats don't recline. Tray table about the size of an iPhone 6. No entertainment. No snacks. All drinks cost money. Rude staff. Just a disaster of an experience. I'll never fly frontier again."
Pros: "The Denver people who helped"
Cons: "My brand new suitcase was broken after paying for it to be checked. My clothes and bath bag was on the pick up alone. When it was in my bag. Had to ask for tape to keep it somewhat closed to the rode and hotel. Still no email from frontier !"
Pros: "it was so comfortable and the crew was very attentive and polite. Thank you so much."
Pros: "A mediocre experience that charged me for every interaction with the airline, including a can of club soda. An obnoxious business model."
Pros: "Great fare.awesome staff.had to wait to load bags.but will fly again"
Pros: "On time bag claim fast comfortable seat for short flight"
Cons: "Baggage drop off line at 5am ridiculous"
Pros: "No entertainment extra charges for everything pathetic"
Pros: "We never made it to New Orleans because there was an unbelievable number of people trying to check in and the usual number of people checking in to the point that the check in line was over 2 hours long. This is completely unacceptable that Frontier wouldn't be staffed enough to meet the needs of the people who are paying for flights."
Cons: "We never made it to New Orleans because there was an unbelievable number of people trying to check in and the usual number of people checking in to the point that the check in line was over 2 hours long. This is completely unacceptable that Frontier wouldn't be staffed enough to meet the needs of the people who are paying for flights."