The flight was drastically delayed, without appropriate notification. They offered no remedy without any option to arrive at my until 3 days later and this with me staying overnight at the Fort Lauderdale airport, to be on stand by for the flights on said third day.
Their only other offer was to refund me the value of that 'first flight". It took two hours and 15 minutes of declining those offers and being very disrespectfully for them to offer a full refund (5 to 7 business days later).
They offer no help with rebooking, so I had to purchase with another airline at full last minute price.
We were boarded 20 minutes early, without any prior warning. Meaning: the overpriced airport beverage I ordered (with plenty of time to drink it initially) had to be discarded. Meaning: several people were rushed to the gate nearly missing their flight. Meaning: had my mother not noticed the line at the gate from the restaurant where we were sitting, we surely would have missed our flight (she is mobility impaired so rushing would not have been an option for us). Unacceptable.
Upon landing at our destination airport, our bags were delayed due to weather. After waiting over an hour (well past the weather visibly cleared outside), rather than being offered an apology or additional explanation for the extended delay, we were treated very rudely by a manager regarding our being "frustrated" (his own description of us, the customers). Several passengers had questions about the delay because another Spirit flight that landed just after ours had bags come out. Those bags were not immediately claimed by customers, they were moved aside, next to the baggage office. Those bags sat there the whole time we waited. We were given no explanation as to why that flight, that landed after ours, had bags come out but ours did not. The manager's answer to that question was, "I don't know". Yes, we were "frustrated". No apologies. No reasonable explanations for extended delays, beyond the time that the bad weather cleared.
Completely unacceptable.
The boarding time was perfect. The crew friendly and nice
One of the crew was very funny wiuth the instruccions!
uncomfortable seats ! only for that the next time i don't choose Spirit.
Price was very good but the price for the luggage is excessive
Charge for everything ? even water?
The most of airlines dont chanrge for little snack and beverage
My New Orleans flight was delayed, which meant I would miss my connection. Spirit did not notify me of this in a timely manner. I discovered it when I checked into my flight. Spirit offered no other consolation other to get me on a flight leaving 24 hours later, even though they had another flight leaving from Houston that night. Horrible customer service. I'm all for budget airlines, but when things go wrong, Spirit offered no acceptable remedy. So I ended up cancelling my flight with spirit and going with another airline.
Canceled.
Yes, due to weather, but little done in a timely manner to resolve the situation. We didn't even know the flight was canceled until we were already at the airport for check-in!
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