We were boarded 20 minutes early, without any prior warning. Meaning: the overpriced airport beverage I ordered (with plenty of time to drink it initially) had to be discarded. Meaning: several people were rushed to the gate nearly missing their flight. Meaning: had my mother not noticed the line at the gate from the restaurant where we were sitting, we surely would have missed our flight (she is mobility impaired so rushing would not have been an option for us). Unacceptable.
Upon landing at our destination airport, our bags were delayed due to weather. After waiting over an hour (well past the weather visibly cleared outside), rather than being offered an apology or additional explanation for the extended delay, we were treated very rudely by a manager regarding our being "frustrated" (his own description of us, the customers). Several passengers had questions about the delay because another Spirit flight that landed just after ours had bags come out. Those bags were not immediately claimed by customers, they were moved aside, next to the baggage office. Those bags sat there the whole time we waited. We were given no explanation as to why that flight, that landed after ours, had bags come out but ours did not. The manager's answer to that question was, "I don't know". Yes, we were "frustrated". No apologies. No reasonable explanations for extended delays, beyond the time that the bad weather cleared.
Completely unacceptable.
The boarding time was perfect. The crew friendly and nice
One of the crew was very funny wiuth the instruccions!
uncomfortable seats ! only for that the next time i don't choose Spirit.
Price was very good but the price for the luggage is excessive
Charge for everything ? even water?
The most of airlines dont chanrge for little snack and beverage
My New Orleans flight was delayed, which meant I would miss my connection. Spirit did not notify me of this in a timely manner. I discovered it when I checked into my flight. Spirit offered no other consolation other to get me on a flight leaving 24 hours later, even though they had another flight leaving from Houston that night. Horrible customer service. I'm all for budget airlines, but when things go wrong, Spirit offered no acceptable remedy. So I ended up cancelling my flight with spirit and going with another airline.
Canceled.
Yes, due to weather, but little done in a timely manner to resolve the situation. We didn't even know the flight was canceled until we were already at the airport for check-in!
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
email
and someone from our team will get back to you promptly.
¹
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.
American Airlines
JetBlue
Spirit Airlines