On my return flight from FLL to IAG, they had all of us board the plane, even began the pre-flight information. THEN, we get a sudden message overhead from the pilot that there was a last minute crew change. We were asked to de-plane and were delayed an hour while we await the new crew. RIDICULOUS that this couldn't have been foreseen earlier before we all boarded. If they can't figure who will be flying the plane, what else are they missing. I'd rather pay extra for a competent airline w/ better planning. At minimum, they could have offered a complementary beverage service bc of the inconvenience. Jeez.
The fee for printing a boarding pass was a complete surprise. Wasn't mentioned anywhere in the confirmation emails I received. Flight boarded late THEN sat in plane a long time for no apparent reason before taking off
My flight attendant's name was Karen. She was effective, efficient and enjoyable to listen to. After asking all who were sitting in the emergency exit seats, she clearly explained to all seated in those seats, exactly how to operate the door in the event of emergency.
In all of my hundreds of flights, I have NEVER had a more clear explanation of the operation of the exit. It bears commendation!
The exit row seat I sat in did not recline as I thought it might. Don't think it was noted in the seat selection section. The flight was too short for me to even look at what was available for purchase. Lastly, if there was any entertainment/audio available, I was not aware of that.
Overhead storage was big enough for larger carry on luggage. Direct flight from Bismarck- no running to catch connection. Staff were nice. Large aisle was nice.
Seats didn't recline. Paying for soft drinks. Little leg room. Paying to select your seat. Paying for overhead storage (but it certainly kept the number of overhead spaces available for those who paid)
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