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The flight was everything I imagined.

N/a

After booking my flight months in advance United change are seating and separated us. Spent hours on the phone with no explanation and no assistance. Didn't even help me upgrade when I was willing to pay for it. The worst of it all was the nonsense that their customer service kept spewing. Brushed and straight up lied to. Will do everything possible to never fly united again

the plane crew were nice

ok wont fly delta if i can avoid it

Everything, confort, pilot's comunication..taking different route to NY to avoid weather, and wind problem.

Started boarding very late with no information provided. Then boarding seemed to take forever. The plane took off almost 40 min late and there seemed to be no obvious circumstances to cause this. And then my in flight entertainment screen was not working.

No one knew what they were doing. My luggage didn't make it to my destination. Confirmation numbers weren't working. Worst experience ever.

Where do I start?

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

The seats are Uncomfortable. The food no longer exists. They give you two ounces of drink

smooth flight

The slow process of boarding

I was traveling with a broken ankle and crutches everyone was very kind and helpful enjoyed the trip. Keep up the good work!

Purchased extra leg room -- food and entertainment offered -- just didn't use.

People carrying on luggage -- passengers getting free luggage when the overheads are filled -- time it takes for people to pull luggage out or put it in -- getting bumped with luggage -- Also the flight was delayed

on time departure and arrival

seats too narrow