Daily cleaning, installation of cabin HEPA filters on flights from France to Charlottesville
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Just ok"
Cons: "Can't understand why it was delayed"
Cons: "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."
Pros: "Only selection of movies but that’s all!"
Cons: "Flight delay could have been explained better, boarded the plane and sat in for about 2:30 min, crew could have been more proactive but NO! Food especially thinking this dinner time in business class fare very small portions! Wi-Fi paid for full flight but it was turned off in the mid of the air!"
Pros: "The pilot did an awesome job of welcoming travelers and keeping them updated on the flight status."
Cons: "I sat almost to the back and there was not enough lunch by the time the crew made it back there so I had to eat breakfast instead of lunch."
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Pros: "The crew WAS amazing!"
Cons: "Not a thing! It was perfect"
Cons: "Again, make sure to note conspicuously that luggage price is not included."
Pros: "Food and movies"
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "yes crew were very good"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Cons: "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."
Pros: "Friendly crew"
Cons: "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."
Pros: "Cabin service very good and hot meal was unusually good for economy section (especially the chicken with hollandaise sauce)"
Pros: "I had the chicken beans and rice which was good, the chicken burrito was a little soggy and had to peal it out of the box but taste ok."
Cons: "The choice of the movies were either action or kids movies, i would like to see some sports movies, auto race, football or espn. All of the was energetic with great smiles and service except for one that never smiled and lacked enthusiasm. I wondered why she was on the plane."
Pros: "Excellent crew."
Cons: "Could not get the delta Wi-Fi to work. Also my seat nearphone jack was broken."
Cons: "plane was a bit old. tiny tv screen"
Pros: "Perfectly on time. Good food and very good friendly service!"
Pros: "Flight left and arrived on time. Smooth flight, so the weather gets credit for that. Seats a bit more roomy than the horrible sardine cans I've become accustomed to being squished into on Delta flights."
Cons: "The provided earphones are useless. Next time I'll have to bring some from home. I only could watch films with "closed caption.""
Pros: "Wonderful. Food was great.i"
Cons: "I love everything"
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "Getting off the flight was the best!"
Cons: "The persons who barfed and delayed take off was a not great. Cramped"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "Everything. Very nice accommodating ok"
Pros: "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"
Cons: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Pros: "Plenty of meals and friendly service"
Cons: "Crowded seating...."
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Pros: "Excellent service"
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"
Pros: "Good Food Nice Flight Attendants"
Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"
Pros: "The meal on Air France (a code share with Delta) was excellent."
Cons: "Very bad seat in the exit row. It was very narrow and hardlly reclined at all. there was no place to put your things because there was no seat in front of it. Legroom was very good."
Pros: "It was my first time to fly Air France. They exceeded my exceptions. The service was great and they made sure we were very comfortable. I will definitely fly Air France again."
Pros: "movies and food"
Cons: "CDG airport is the worst!!!"
Cons: "Because KAYAK reassigned my flight to airfare.com, I actually flew into JFK. Not my preference and the rebooking process was a nightmare. Very disappointed and I will not be using KAYAK ever again. So stressful."
Pros: "The food has REALLY improved!! GREAT CREW!"
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Pros: "Loved it all. That's good advice above :)"
Cons: "It was a blast!"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Cons: "No opportunity for seat selection. Seat didn't recline, no blankets available so whatever part I couldn't cover with my jacket was cold from floor up (so no ability to control source), so no sleep, bordering on hypothermia. Seatmate was huge and continuously overflowing into my space (even though he suffered more than i did). Will endeavor NEVER to fly any flight involving Delta again."
Pros: "Only thing I liked was the time, took off on time."
Cons: "Some flight attendants were in worse mood, they don't even smile. Communication was poor, and they did not even offer me a meal. I was ignored although I paid for the meal. This was very disappointing. Next time might consider, Lufthansa or any other airlines."
Cons: "All good"
Pros: "seat was the worse, but ok overall"
Pros: "Nothing same useable"
Cons: "No need"
Pros: "nice but slow in business class"
Pros: "Apart from the boarding process the trip was great."
Cons: "The airport had us board at a gate where we had to go outside in the rain without any warning. Many of the pasengers were families with small children and dressed for the sunshine and no coats or other protection from the elements. There was no warning from WestJet or the airport in the process from booking to checkin."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "It was all very standard- crew was nice, plenty of food"
Cons: "the system for checking bags at Paris CDG was really bad. The Kiosks to print bag tags were really hard to use - esp for older folks."
Cons: "Flight was delayed over an hour and that added to an already for a very long day. We also ended up waiting a long time while aboard. There apparently was a weight balancing issue. It took them a long time to let us know why we were sitting there. Otherwise everything was okay."
Pros: "Everything was great!! Thanks so much!!"
Pros: "Very nice crew and good snacks. Quick boarding."
Cons: "Newer plane with TVs. There was an app for entertainment of you wish to download."
Pros: "Premium seats were more comfortable, crew in our section was great, newer airplane was lovely, food and drink were really good."
Cons: "Can’t think of anything within WestJet’s control that was bad."
Pros: "Short and Sweet smooth fligjt"
Cons: "Horrible delays in boarding no tv no entertainment at all."
Pros: "Flights are on time. Crews are very accommodating."
Cons: "Very satisfied!"
Pros: "Service was very good."
Cons: "Don't like having to download app for entertainment....some devices not current enough to download.. Not everyone has devices Kids disappointed..prefer Alaska monitors"
Pros: "This is a no frills flight that does not offer food or entertainment."
Cons: "Seats are always uncomfortable as it is a smallplane"
Cons: "Not enough legroom"
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "We left Calgary just as the snow started. What great timing! The flight was smooth, the service and food were excellent. We always have a good trip with WestJet, especially thanks to all the great staff on the ground and on-board."
Pros: "Flight was on time and WJ does provide quite a lot of leg room on their jets."
Pros: "Left on time, pleasant crew"
Cons: "Head crew person was lazy and bad attitude. The rest were very good"
Pros: "An uneventful and comfortable trip, well.. as comfortable as any aircraft gets :)"
Pros: "Everything was good"
Cons: "Should consider giving front seat to senior Snacks could have been better keeping in mind the flight time"
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Pros: "Boarding was quick and easy. Crew were very efficient and pleasant."
Cons: "No food on an international flight over 5 hours long? Every Asian airline offers free hot meals and tickets are cheaper than WestJet for a similar distance. I paid for 3 hours of Internet and ithe signal lasted 30 minutes into the trip. Money wasted. Seats were so uncomfortable, like vinyl seats in a 1970s car. My back and tailbone were aching after 30 minutes."
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Pros: "Crew were wonderful."
Cons: "There was no westjet connect on the flight. Which is fine for a short flight, except that before west jet got rid of their TVs this flight had entertainment."
Pros: "Good flight plenty of water."
Cons: "Very nice. Nothing"
Cons: "There was not much food to offer when they came to us."
Pros: "They were quick with the boarding and helped me board the plane first with my pet so that it is easier for me. I really appreciated that."
Cons: "The seats are not comfortable. I spent the whole flight moving and trying to find a confortable way to sit. I also miss the time where we had meals in the plane. However, I don't mind paying for my meal but I wish there were more vegetarian options than just the hummus."
Pros: "Crew was great cabin service was good, entertainment was good"
Cons: "Start loading at 10 takeoff at 11:45 late because of loading luggage. Maybe if we start loading at 11 we would not have to sit ther for so long"
Pros: "The efficiency of boarding and de-icing, seating.arrangements and on time arrival plane was clean and my.tomato.juice was cold and delicious."
Pros: "Friendly staff, superb landing in difficult weather."
Cons: "Delays, delays, delays. No WIFI or on board entertainment."
Pros: "There was one nice, friendly flight attendant. Nice to have a variety of beverages and pretzels offered (I feel I don't expect this anymore from domestic flights-- usually just expecting the coffee or water option)."
Cons: "The seats were up there with the most uncomfortable I've ever experienced--mostly due to the lack of ability to recline. I feel a four hour flight is sufficiently long enough to provide people some space to relax. We were delayed for whatever reason, lack of communication from staff to the passengers that were boarded really quite early (perhaps too early). One of the staff, while nice enough, was being a bit snarky to people as they were trying to, what I thought was helpfully, give them their garbage."
Pros: "The peace & quiet. Excellent flight attendants. Comfort was great"
Cons: "Nothing really was bad about the flight. The westjet connect had to be reset but that was the only issue. Flight was delayed 30 minutes."
Pros: "The flight got me home safely"
Cons: "We boarded the flight on time, but for a delay for 45 minutes, we were asked to deplane. After deplaning, we were not notified of a new departure time since no one knew. There was no snowstorm, or extreme weather patients. At Toronto, it was somewhat gusty. I did not understand what the delay was for."
Pros: "Our flight from Australia was delayed, resulting in our missing our connecting Westjet flight. Not only did Westjet get us on the next available flight, but the staff were friendly and very helpful. They made it seem like it was no problem at all, even though we were on the cheapest fare."
Pros: "Leg space, prompt on-board service"
Cons: "Boarding delays"
Pros: "We got in the plane past the set time. But within reasonable tardiness. We landed a few minutes after the scheduled time. Our bags were right there when we walked out of customs"
Cons: "The cookies/nachos"
Cons: "Extremely delayed with terrible snacks"
Cons: "It was delayed."
Pros: "The flight and crew were great, great flight. Arrived earlier then stated. I still enjoy flying in and out of Hamilton. Great airport. If I can book West jet again, I will, great airline. Took some great pictures from the aircraft. Thank you !!!!"
Cons: "Security, too much, even when we arrived, customs twice."
Pros: "On time, clean, friendly staff."
Cons: "Crew missed me with the drink cart."
Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."
Pros: "Full disclosure, I did not partake in food or entertainment. But I had no issues. The staff was polite, I got on the plane, I got off the plane, end of story."
Cons: "The seats are to small, but that is every economy section that I fly on these days."
Cons: "No meal on the plane"
Pros: "Crew was great!"
Cons: "Small seats. Nonexistent food and entertainment option are all self provided"
Pros: "Not often do you feel like you really "welcomed aboard." This was not the case on our flights to and from Calgary. The staff was friendly and seemed to enjoy their jobs. That was refreshing. I did like the Westjet Connect feature. You don't have a TV screen in the back of each seat. You download the app and you get to watch TV, Movies, News all on your own device for free. A nice plus is that you can change all your devices with USB power port at each seats you never run out of a charge."
Cons: "The only thing that I did dislike was on the return we flew a 737-600 which did not leg room like the 737-800 we flew on first. The under seat storage is skimpy in the middle seat where an entertainment server is located"
Pros: "The friendliest crew ever!"
Pros: "on time"
Pros: "The crew did a great job. The seat was uncomfortable after such a long flight. But that is to be expected, I guess. The lady, kicking our seats behind us, because she felt it was disrespectful to recline your seat, even during a 9 hour flight, was the only drawback. But the crew responded approp"
Cons: "The best part about the food was the ice cream. The rest of the food was lackluster, but what I expected on a flight. The lady kicking our seats behind us because she thought it was disrespectful to recline made for an uncomfortable flight. The rest was as good as expected on American Airlines"
Cons: "Boarding at gate a47 T2A at CDG was chaotic"
Cons: "The service and courtesy of the staff wasn’t great."
Pros: "The inflight entertainment and WiFi was great."
Cons: "The food could’ve been better"
Pros: "The wifi actually worked!"
Cons: "Seats are so small and I even purchased the extra leg room"
Pros: "People on the planes were nice"
Cons: "The guy at the gate in france made me check my bag, he said it was due to the size but people were walking by with bigger bags and he didn't seem to care about them at all. Not sure why he singled me out. Also took my passport, which he wasn't doing for other passengers and told me to board the plane. I had to ask multiple times for him to return my passport. Not sure if it was his first day or something but it was a very frustrating experience."
Pros: "Great food, on time, smooth service"
Pros: "It was on time."
Cons: "It was fine"
Pros: "Flight on time"
Cons: "Service, quality of food, availability of food choices"
Pros: "Boarding, crew, frequent refreshments."
Cons: "Entertainment was virtually non-existent"
Cons: "A huge queue due to AA policy to un respect BA policy of free 23 kg checked luggage of Int’l flights. A scandal, a shame. Won’t travel anymore with BA & AA."
Cons: "Additional cost for luggage"
Pros: "No negative surprises"
Cons: "Boarding was a little chaotic, but not hideous."
Pros: "More Space between passengers. Would like not to be in constant contact with someone."
Cons: "There was no room."
Cons: "Very cramped."
Cons: "Where me seat was located and being able to set with my family."
Pros: "We enjoyed the room on the seats and the power outlets were very comfortable. Air Crew was extremely attentive!"
Cons: "Too much space in between meals provided and small portions."
Pros: "friendly staff"
Cons: "It was fine with me."
Pros: "Crew, and price"
Cons: "Old style aircraft with little room and common screen"
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Cons: "Antiquated entertainment system. Lack of a/c power outlets at each seat."
Cons: "Flight departed 3 hours late due to mechanical issues. We just sat in the plane while they slowly, extremely slowly, dealt with the problem. Caused me to miss my connection in Dallas, and now I have to stay overnight. American cattle car class seats are hard, small, a sorry sign of affairs for US-based airlines. Coach class used to be reasonable, but it is now just embarrassing."
Pros: "Staff was polite and friendly. It was a great experience!"
Cons: "Poor choice and food"
Pros: "New entertainment system"
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Cons: "AC didn't work and no beverage service or WiFi"
Pros: "Stsff was outstanding...love the compllimentary wine....like the old days.when service mattered most."
Cons: "Airline wait lines at terminals"
Cons: "Check in was total chaos. Food was horrible."
Pros: "The flight staff was great"
Cons: "I felt like I was sitting in low class by selecting economy. The plane was old with only one in flight entertainment option. There was a baby sitting behind me in a parents lap kicking my seat the entire time. Less leg room and space then the last time I flew AA. The food option was mediocre."
Cons: "Very poor boarding. Crew late but did not start screening and checking passengers until late. Had to ride bus to plane and walk a short distance in the rain which was moderately heavy."
Pros: "Each person having their own screen for movies and Tv is great! Food good/ too much but spaced apart very well...overall excellent service"
Cons: "Being pulled aside prior to boarding because we did I not have a sticker on our passports... otherwise boarding was excellent!"
Pros: "Friendly crew Smooth flight"
Cons: "Couldn't select seats"
Cons: "Can not check in online!"
Cons: "Good choices could have been better."
Pros: "The staff was nice. The food was good."
Cons: "One hour and 30 minutes delay. I got my luggage the next day after landed."
Pros: "Good food, good wine, good movie choice, Thank you."
Pros: "Cabin crew were quite good. Food was fine for airplane fare with excellent ice cream mid-flight. Airplane was spotless. Entertainment was very good. Plenty of carry-on storage on this 787-9. Customs and airport (DFW) experience was very good. Baggage claim and return for connection were prompt and rapid."
Cons: "Seats were tight in basic coach. As typical at CDG airport (other than the government subsidized Air France facilities), check-in and security is a nightmare. Clearly the worst airport in the world."
Pros: "I liked that the boarding was efficient."
Cons: "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."
Pros: "The food was pretty good."
Cons: "Old 777-200. not very comfortable and the entertainment is very sub-par"
Pros: "Very old American Airplane. Lost luggage (finally retrieved). Attendants were great."
Cons: "Monitors didn't work from our seats. small area in seating."
Cons: "Paid a premium for extra leg room at bulkhead only to have a continuous stream of adults and small children passing through kicking or tripping over our feet."
Pros: "flying alone I had lots of room"
Pros: "Not a full flight able to stretch out and crew friendly"
Cons: "The plane was dirty, crumbs and stains on seats. Unfortunately no individual entertainment screens with limited offerings overhead makes for a long transatlantic flight but would fly again for the price."
Pros: "Crew attitude to work in a plane model that should be retired."
Cons: "Insane for AA to still use a 757 for a intercontinental flight."
Pros: "The in flight movie options were great, and the food and beverages were good."
Cons: "Paid $120.00 to select seats and then the crew forced us to switch! Outrageous!"
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "Food was excellent, seating was comfortable and entertainment choices were good."
Cons: "Boarding could have been more organized. It seemed to have been a little chaotic."
Pros: "Crew, seat, entertainment were okay..."
Cons: "The check in at CDG (Paris) was a disaster. There were 4 or 5 different flights checking-in at the same time so people were standing in line for hours... United did not have enough personnel to properly handle their customers. I suggest they make self check-in stations available for customers."
Pros: "Excelente atención, salida y llegada a tiempo y buenas opciones de comidas y servicios"
Cons: "Todo estuvo bien"
Pros: "The crew really seemed to care about our comfort. They were very attentive and gave us extras if asked."
Cons: "The check in at the airport and going through Customs in the USA but the overall flight was good."
Cons: "It was great"
Pros: "Delightful crew."
Cons: "Decent dinner in business class, but pretty awful breakfast omelette. I didn’t figure out what should have been complete adjustability of seats, & crew could not help,"
Cons: "Space in seating very limited, and some seats in business class empty and also some seats with more room."
Pros: "On time good leg room"
Pros: "Crew was friendly. Pilot kept us informed. Did a great job with takeoff and landing. Entertainment selections were good. Food choices much better."
Cons: "On flight from DC to Paris seat preferences were changed by the airline . Was not able to sit with my family during this leg. Food choices were not good. Was not crazy about the chicken dish."
Cons: "My Wife and I got booted from Lufthansa to a United flight where our seats were across the plane from each other. In order to sit together, we had to spend another $300. United charged us an extra $100 for a check on bag that Swiss and Lufthansa did not charge us for."
Cons: "Crew was great. Long wait for operations on the ground to pull plane to gate was only negative."
Pros: "Quite all"
Cons: "My tablet wasn't working ...."
Pros: "Organized boarding. Left on time and arrived early at destination."
Cons: "Small seats on aircraft."
Pros: "Crew was helpful."
Cons: "We were sitting right next to the crew resting area and it was very restricting to us. I had two little kids that I had to keep quiet for about 6 hours out of 8. Even when my kids were quiet, we were reminded twice to keep quiet. It was very restricting and I was forced to walk back and forth with my two year old to keep her quiet so the crew can rest. Why is the crew resting when they are supposed to be working on that flight? The meal quality sucked, I did not finish it, let alone my kids. My kids were prettu much hungry for 8 hrs. Not a very family friendly flight."
Pros: "arrived ahead of schedule"
Cons: "nothing really. Just a standard, OK, United flight."
Cons: "Inconsiderate surrounding passengers: adults kicking my seat, pushing on my headrest, leaving feet in aisles"
Pros: "The return flight served a small whole grain tasty sandwich for breakfast on the return flight. That was good."
Cons: "I was delighted to spend the extra money to have the Lufthansa experience, riding on an airline considered in the top ten airlines out of 100, as opposed to United's ranking of 68, down from 60 the year before. I was extremely surprised to find that I, indeed, was scheduled for United. The double trip code was VERY inconvenient, found myself constantly having to call the other airline to book the seat, find the gate, find out about luggage limitations, etc. Not intuitive in any manner. Please don't confuse customers with your 7 point tiny type saying we're just kidding, you'll really be on an airline of our choice when the day comes!!! but you'll pay the bigger bucks!!! UGH."
Pros: "They transfer me to a empty row so I can be more comfortable"
Pros: "They started food service immediately, offered free wine and beer. Were very helpful in getting carry-on in storage bin."
Cons: "2 hour delay in leaving."
Pros: "Excellent meal in and very crew."
Pros: "The leg room on plane was great."
Cons: "Boarding was very unorganized. They did not have enough room to line up people for organized groups. People were cutting in line, walking up in front, where as people had been in line for half an hour. they need more clarity and staff to help with this."
Pros: "On time. Tasty eats. Good crew"
Cons: "Sound in the movies is sub-par"
Pros: "The huge windows and overhead bins on the 787 are fantastic. United has a decent seatback entertainment system, however it could stand to use maybe a few more movies. In economy the food was palatable, I went with the cheese manicotti for "lunch" and was awoken to a ham and cheese on a pretzel bun for "breakfast." The Illy coffee is much better than the old garbage."
Cons: "The boarding area at CDG while nice was very hot. The huge windows made the place a hot house. I was relieved to get on the plane where it was much cooler."
Pros: "Flying the the new 787 was good; not great - seating is still very tight, but that is the nature of flying; I get it. For what it is - no disappointments."
Cons: "Food and service"
Cons: "United inflight entertainment needs a massive upgrade - to say the least."
Cons: "Very rough landing."
Pros: "It was my first international flights, and both going there and coming back went amazingly well. Everything was exceptional."
Cons: "A mechanical issue delayed our return by over an hour. I guess they didn't know the extent or the time needed to repair, so we boarded at the regular time and sat in the plane. Good cabin crews both ways. Food meh. The 787 over was much better than the aging 767 coming back. I like the new app based entertainment system."
Pros: "Staff was nice and plane wasn't full so had space for better sleeping since there was nothing better to do on the plane."
Cons: "I was very disappointed. Why spend so much money on updating first class and business when the rest of the seats are completely out of date. I couldn't even charge my phone to get ahold of my ride when we landed. And the tiny screens barely worked, couldn't even watch a movie because it just froze up the whole time."
Pros: "I like that the plane was very clean and modern. The staff very nice and speaks both english and french."
Pros: "flights were on time with early arrivals."
Pros: "The man at the gate who helped us board went beyond what we expected by loading luggage in the overhead bin. The attendant Sherry was incredible--friendly, helpful, and considerate for all aspects of the flight."
Cons: "My seat didn't recline properly."
Pros: "Crew did a nice job, food was average."
Cons: "Not UAL's fault, but airports are a hassle, little space for carry on since the big charges for checking luggage, etc. I now fly as seldom as possible."
Cons: "I couldn't put subtitles in French on English movies. 8 could only watch them dubbed. I didn't understand this as it seems standard for all other flights I've taken."
Cons: "Tried to change flight to different day, and agent said it was available. I had to call them to find out not only was the flight no longer available, but there were none in the same time frame I needed and the next option would cost $1500+. I lost over $575 for a flight I couldn't even take. DO NOT BOOK ON KAYAK!"
Cons: "Our flight was not operated by Lufthansa but by United Airlines. We received no email notification of this change and were very confused when we arrived at the airport and Lufthansa employees told us they don't operate a flight direct to New York. The flight was very nice with United but notice of this change was needed."
Pros: "The flight staff was really nice and attentive. They provided food and drinks."
Cons: "The flight got delayed a few times and there was a lot of turbalanece."
Pros: "Thank you for making this connection available from charlottesville to dulles. It beat driving! Everyone was helpful"
Cons: "my light does not focus on my area, but on neighbor's area."
Pros: "The seats were comfortable and the movie selection was expansive ."
Cons: "There was no seat available when I arrived so I had to wait outside the gate for a long time while the crew found one. There was a shortage of blankets. The food was not as palatable as I expected."
Pros: "Nothing much"
Cons: "Service needs to be radically improved."
Pros: "Good leg room. Good Movies. Good Service."
Cons: "This was not Lufthansa, this was United."
Airlines flying from France to Charlottesville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from France to Charlottesville
Masks required on board, masks provided on flights from France to Charlottesville
Social distancing seating
Middle seats unavailable to book on flights from France to Charlottesville
Testing for antibodies, testing for symptoms for flights from France to Charlottesville
Waiving of change fees. Search flexible flights from France to Charlottesville